Are you really listening?

Or are you just talking at the business?

Hearing and Listening - There is a Difference

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Hearing is a physical event

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Listening is emotional

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What is Active Listening?

• Giving full attention• Encouraging sharing of information• Noticing cues• Being mindful• Being open• Leaving your own baggage at the door• Being emotionally aware

Can you learn to listen?

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Be Present

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Stop self listening

Be open minded

Leave the jargon at the door

Be aware of body language

Beware Emotional Hijacking

Watch the cues

Your own…..

As well as theirs

Know when to retreat

Read between the lines

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Ask open questions

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Understand the business problem

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What are they really asking for?

Reflect the problem back

Seek consensus

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Follow-up to confirm

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Practice!

• Active listening is not just for work• Your family and friends will thank you for

really listening!• Practice the techniques until they become

second nature