Transcript

Product purchase; Customer complaint; Product inquiry; Forms request; New subscription; Web site sign-up; Job Application.

Enterprise DatabaseTriggers API Form.com Application Respondent

The Enterprise database initiates an event or time triggered request linked to the specific respondent's profile then passes the requested data through the API to the Form.complatform.

The Form.com application selects the necessary form template then populates it with respondent data received through the API. This personalized form is automatically emailed to the respondent.

The form respondent – who may be a customer, employee, vendor or stakeholder – fills in the survey or form. Note: Application can automatically send reminders to anyone who fails to respond to the first request. The completed response is submitted and passed back to the Form.com application.

The Form.com application processes the submitted data. That form data is sent to the Enterprise database. Form data may also be sent to create and then email real-time reports to designated recipients. The Enterprise database is updated with any newlycollected data, which may trigger another event and repeated process.

Event Triggers:

Audit forms; Compliance forms; Subscription renewals; Time based billing cycle; ISO customer sat metrics; Annual employee evaluations; Inventory control; Expense forms.

Time Triggers:

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API Diagram

API DIAGRAM

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Event Trigger RespondentProfile

Respondent fillsout form

RespondentProfile

ProductInformation Sent Real-Time Report

Time Trigger

Respondent Data

New Respondent Data

Form Template

Respondent Feedback

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Your Process. Our Platform.

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