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1.0 EMBRACE
Local Centre or One Stop Centre (OSC) was established to ensure the
implementation of improving the delivery system can be implemented
more efficiently and comprehensively in order to improve the efficiency of
public services and stimulate economic growth. OSC role in the processing
of applications for land development as under the provisions of sections
124A and 204D of the National Land Code, planning permission and
building plans simultaneously. OSC implementation is a new way to shorten
the time for approval of land development as an alternative to speed up
the approval process and land directly to improve the delivery system of
procedures and processes of land development proposal on local
authorities to disclose towards a comprehensive service, fast and accurate
and meets the requirements people. Establishment of local authorities (PBT)
is intended for:
• Application and Approval Process.
• Certificate of Compliance (CCC) to replace the CFO in which it is issued
by the PSP (Prinsiple Submitting Person)
• Enactment of the Building and Common Property (Maintenance and
Management) Act 2007 (Act 663).
• Launch Concept Build Then Sell (BTS).
i. The role of the OSC are:
• Coordinate and process applications for Planning Permission, Building
Plan and land development application under Section 124A and 204D
NLC.
• Inform decision that applications for planning permission and building
plans to the applicant.
• Make recommendations to the Land Office land application and
provide Application Status Report.
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ii. The establishment of the OSC in the local authority has already
achieved four years and many improvements have been made to
strengthen the OSC delivery system in local authorities.
2.0 HANG TUAH JAYA MUNICIPAL COUNCIL (MPHTJ)
2.1 Introduction
Hang Tuah Jaya Municipal Council (MPHTJ) established under Section 3 of
the Local Government Act 1976, (Act 171) as a Local Authority of the Hang
Tuah Jaya. Hang Tuah Jaya Municipal Council began operations on
January 1, 2010. Area of 35,733.04 acres, Hang Tuah Jaya is located in the
heart of Malacca covers an area of Central Administration of the State and
District 3 which includes a district of Alor Gajah and Jasin. Figure 2.1 shows
the location of the administration of Hang Tuah Jaya Municipal Council
(MPHTJ).
MPHTJ this important role for the Melaka State Government Administrative
Centre located within its jurisdiction. MPHTJ administrative region containsnine district as described in Table 2.1
Table 2.1: Administration Area of MPHTJ
District Territory
Central Malacca Part Mukim Batu dip
A portion Chandpur District
Part Mukim Bukit Beds
Part District Bachang Part District Peringgit
Part Mukim Ayer Molek
Alor Gajah Part Mukim Durian Tunggal
Jasin Part Mukim Ayer Panas
Part Mukim Kesang
Source: http://www.mphtj.gov.my
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Figure 2.1: Administration Area of MPHTJ
Administration Area
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2.2 One Stop Centre MPHTJ
2.2.1 OSC Staff MPHTJ
MPHTJ OSC was established in line with MPHTJ establishment
in 2010. Unit MPHTJ OSC had 7 staff headed by a Town
Planning Officer J41, J29 Architectural Assistant, Assistant
Engineer Officer J29, J17 Town Planning Technician,
Administrative Assistant Office Assistant N17 and N1. Unit OSC
under President MPHTJ task. Figure 2.1 shows the
organizational unit MPHTJ OSC.
Figure 2.1: Organizational Chart OSC MPHTJ
Source : Unit OSC, MPHTJ
Yang DiPertua N54
MPHTJ
Pegawai Perancang
Bandar dan Desa J44
Pegawai Perancang
Bandar dan Desa J41
Pen. Pegawai Senibina
J29
Pen. Pegawai Jurutera
J29
Juruteknik PerancangBandar J17
Pembantu Tadbir
N17
Pembantu Am Pejabat
N1
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2.2.2 Task OSC MPHTJ
There are 9 MPHTJ the OSC rolei. Receive, check , check and distribute development
proposals by local central unit .
ii. Reviewing applications and issuing recommendations
on development proposals by agency internal
technical process MPHTJ .
iii. Review the application and issue a certificate of
development proposals by agencies external technical
process .
iv. Review the application and issue a technical review of
development proposals by internal technical agencies
MPHTJ .
v. Check application to issue technical reviews of
development proposals by external technical agency .
vi. Monitor and coordinate the issuance of certificates
and technical review of internal and external technical
agency by OSC .
vii. Coordinating Committee Meeting OSC .
viii. Monitor and coordinate the communication of the
results of the OSC committee meetings to the State
Council meeting ( MMKN ) and notification of the
decision of the OSC Committee Meeting MMKN to
external technical agencies and OSC Unitix. Production of official approval by the agency of
internal technical .
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2.2.3 The involvement of internal and external agencies
The involvement of the technical agency for planningpermission process in Melaka was at 16 agencies involving
both internal and external. Table 2.2 shows the technical
agencies.
Table 2.2: Technical Agencies
Agensi Teknikal
Internal (PBT) Jabatan perancangan
Jabatan Landskap
Jabatan Kejuruteraan
Jabatan Bangunan
External Jabatan Mineral dan geosains Malaysia
Jabatan Bomba dan penyelamat
Jabatan Alam Sekitar
Tenaga Nasional berhad
Suruhanjaya Komunikasi dan Multimedia Jabatan Pengairan dan Saliran
Pentadbiran Tanah Negeri
Indah Water consortium
Jabatan Kerja raya
JPBD
Pihak Berkuasa Air Negeri
BKI
Source : Unit OSC, MPHTJ
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2.2.4 Work Flow OSC MPHTJ
i. Stage I - Receive, review, sign and distribute
applications development
At this stage, planning permission, building plans and
engineering plans by applicants will be accepted, reviewed
by the OSC MPHTJ apart from issuing invoices, signing, filing,
submission of application files and distributing applications
Application documents will be distributed to internal and
external technical agency. Every review of the technicalagencies will be submitted by the technical agencies to the
Office of State Lands and Mineral Malacca to be collected
and taken to the Central Committee meeting of the Express
Housing and Industry for approval
i. Stage II – Central Committee Meeting Express Housing
and Industry
This meeting is an alternative state in monitoring the
development in Malacca. Table 2.2 shows the role of these
meetings in the process of planning permission in Malacca
Table 2.2: The role of the Central Committee Meeting ExpressHousing and Industry
Meeting Name Mesyuarat Jawatankuasa PusatEkspress Perumahan dan Industri
Chairman Ketua Menteri Melaka
Secretariat Pejabat Tanah dan galian NegeriMelaka
Frequency of meetings Setiap mingguFunction Unit Pusat Setempat Negeri Melaka
Memantau pembangunan di NegeriMelaka
Membincang dan meluluskanpermohonan kebenaran merancang
Meeting OSC bagi semua PBT
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Source : Unit OSC, MPHTJ
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Table 2.2 found that this meeting is a great role for
decision makers to act as a platform for planning
permission in Malacca.
ii. Coordinating Committee Meeting OSC
Malacca PM will inform each OSC will decide on
applications for planning permission meeting. OSC
Committee meeting will be presented the results of the
meeting of the Central Committee of the Express
Housing and the Industrial KM applications as paper
notification. OSC will distribute an application that has
been approved by a meeting of the Central
Committee of the Express Housing and Industry to the
applicant.
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Rajah 2.2 shows the working process in OSC MPHTJ
Figure 2.2 shows the process of working briefly in Unit OSC.
Through this figure to show that the principle of the Malacca
State Government is facilitating the planning permission
process saves time. This approach can help Government of
Mallaca besides controlling and monitoring the results agree
with the state governments and local authorities themselves.
Permohonan Kebenaran
Semakan oleh Unit OSC MPHTJ
Edaran kepada agensi teknikalluaran dan dalaman
Menerima ulasan daripada agensi
teknikal
Ulasan teknikal ini juga akan diterima
oleh PTG NegeriMelaka untukdiangkat ke
Mesyuarat Jawatankuasa PusatEkspress Perumahan dan Industri
Keputusan permohonan KM
Pemakluman kelulusanpermohonan KM di Mesyuarat
Pemakluman kepada pemohon
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3.0 ISSUES AND PROBLEMS IMPLEMENTATION OF OSC MPHTJ
In general, the issues and problems in the implementation of OSC in MPHTJstudied in terms of the application, processing and decision involving
several parties, namely the applicant, internal departments, external
technical agencies, local planning authorities and the state authorities.
These parties are involved, directly or indirectly, which is seen as
contributing to the problems in the implementation of the OSC in MPHTJ.
3.1 An understanding of the existing OSC procedures that are less obvious
to the applicant.
A small number of applicants still practice long before the OSC procedure
where they still refer to other technical departments of the conditions
before submitting the application to the OSC . Requirements and
conditions referred to internal departments not transparent and not paid to
the applicant in accordance with existing procedures OSC cause theapplicant to submit an application that is not complete and does not
comply with the requirements of the department and this delay the
application process. For example, the review letter diterimam from external
agencies managed by the applicant is not accepted by the OSC MPHTJ all
documents should be submitted directly to the OSC MPHTJ . This has given
rise to different procedures when the applicant does not refer to the OSC
MPHTJ as the main coordinator for all applications in the area of
administration . In addition applicants to submit supporting documents
specifically for copy of the original document clear and relevant supporting
documents such as technical reviews that have expired . This will
complicate the process of applying to other departments to review.
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3.2 Requirements and different conditions at the application stage.
In contrast to the local planning authority in other states, has mandatedprocedures MPHTJ OSC plans and reports the number of copies to be
submitted by 15 sets against the requirements adopted in other OSC. This
causes the applicant is often argued in particular checklist quantities for
internal and external circulation. The place also needs new internal and
external departments to determine the current ad hoc revisions of the
application that was causing the applicant had to provide a list of the
requirements to avoid delayed application.
So in general it can be concluded that the OSC implementation issues and
problems occur when there is a need and requirements of different
departments at the federal, state and county to cause confusion on the
applicant even in the same state. These differences are also apparent
between the districts by the same department.
3.3 Procedures and norms of the inconsistencies between internal and
external technical department.
Procedure of work processes in the sepertimana MPHTJ OSC OSC OSC
Guidebook is clear namely as a facilitator, whose role simplify the process
and shorten the entire period beyond graduation petition. But once in the
petition process, there is still a lack of uniformity regarding the future norm
for small sebilangan harmonized application by MPHTJ.
3.3.1 Delays in receiving comments from the technical department
of internal and external.
Technical Department failed to give any response (response written
or absent ) or failed the comment after receiving the documents
from the OSC in a timely manner. In case MPHTJ , there are
comments from technical departments that have not been
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accepted until the OSC meeting place. This may occur because of
increased workload with appointments to the Committee OSC while
other tasks involving planning control .
In addition , the time charter OSC , 14 days or 40 days ( for no RT )
required to External Technical Department to remove the review
could not be observed because the departments have their own
charter different . This occurs because some applications will not be
eligible reviewed the technical department at the district to receive
and to be submitted to the headquarters . This causes a delay
occurs when the outcome had Unsuspend up technical reviews
available .
On the issue of delay and failure to make this review , refers to the
meeting of the National Council for Local Government ( MNKT ) 60th
on June 3, 2008 have agreed if there is no response from the
technical department in meeting the OSC for 2 times in a row then
the OSC committee meetings can make results. However, accordingto the Head of the OSC , the practice is not happening in MPHTJ for
review of technical departments will be available after the meeting
OSC although basically it does not comply with the norms stipulated
time , nevertheless the procedure is still running as specified .
3.4 Lack of skills and understanding of the application at the counter
OSC.
Different to most of the OSC in other countries , the OSC MPHJ fully
embodied under PBPT MPHTJ including employees and accomplices
among employees PBPT MPHTJ itself. So the study is run, in addition to the
Chairman of an employee unit bookie designer, MPHTJ OSC employees
have only a single helper designer, an auxiliary employee who acts as an
employee senibina aligning the applications received. According to the
Chief of the OSC, a request involving land matters as under Seksyen 124A
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and 204D, National Land Code requiring Planning Permission also
processed under OSC MPHTJ .
However before circulars for review made to the State Land officials ,problems arise when employees ' front desk ' lack of understanding and
knowledge regarding land matters if the applicant requested the solemn
advice before submission is made. Proficiency is essential for maintaining
the reputation MPHTJ in improving the delivery system among users. In this
case, extensive knowledge and efficiency of employees during the OSC
should be improved in addition to interweave during good cooperation
with depth technical positions and outcomes .
4.0 IMPROVEMENT IN OSC IMPLEMENTATION
Based on the issues and problems in the implementation of the OSC in
MPHTJ, research has suggested several improvements to the existing system
so that OSC implementation more efficiently in the years to come. Among
the proposed improvements are as follows:
4.1 Increase the understanding, knowledge and standardization of the
procedures OSC among applicants and OSC officials.
4.1.1 Pre-Consultation
Based on the interviews conducted, the Head of OSC encourages
applicants to pre-prior consultation with the OSC, particularly in
order to avoid confusion in the quantity of documents and other
advisory services. In parts even during the pre-consultation process
of the land office officials also encouraged to be on the counter
OSC to provide advice in relation to the land.
In addition, MPHTJ also encouraged to provide a manual / info kiosks
for applicants who come to explain the application process.
However so far the department does not require pre OSC MPHTJ
these negotiations. It is dependent upon the needs and preferences
of the applicant itself.
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4.1.2 Use of Templates Uniform
Head of MPHTJ OSC also noted for increased uniformity of
procedure among technical agencies, the ministry has provided
uniform template for the three existing template of the Uniform
Template Document Checklist, Checklist External Technical Agency
and Detailed Checklist Internal Technical Agencies as improvements
and has been adopted OSC MPHTJ for all new applications from
April 2011. This is to reduce red tape and procedures among internal
and external agencies in processing applications.
4.1.3 Well cooperation with officials OSC technical departments.
To increase knowledge about the procedure and the need for
planning permission, the officers in the department should have the
initiative OSC discretion to increase the skills and knowledge to
establish good cooperation with technical departments. This will
facilitate the dissemination of accurate information to applicants
and avoid conflicts between departments in MPHTJ.
4.2 Increase efficient delivery system and efficiently at the local
planning authority and external agencies.
4.2.1 The use of OSC Online as a novel mechanism of request
submission of documents.
Until now only 10 PBPT sake only that uses OSC Online system,
however once MPHTJ OSC is in the process of receiving OSC Online
use this. However for the purposes of this system, MPHTJ need to be
willing to improve and improved system capasity terms of ICT
infrastructure to support the purposes of the system. Besides hands-
on training also needs to be held among the royal agencies and
also among the professionals. The OSC Online System will be used at
run entirely by MPHTJ ahead Disember 2011, but as it also depends
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on the willingness of other technical agencies to ascending level of
ICT infrastructure systems, respectively.
4.2.2 Extending the OSC announcements
Organize information sessions and spreading through pamphlets,
portals, seminars, etc. to raise public awareness, especially of the
applicant and the landowners about the importance of knowing the
procedures and procedures prior to submitting an application to the
local planning authority.
4.2.3 Periodically Monitoring
Conduct regular monitoring of the implementation of the OSC at the
state level to be implemented by the Coordination Committee at
the Department of Local Government. This is to ensure smooth
implementation of the OSC as well as monitor existing problems and
suggest improvements over time.
5.0 CONCLUSION
OSC MPHTJ established as an initiative of OSC functions under the
administration of LPA MPHTJ expanded to receive and process applications
for land development, planning permission, building plan, earthworks and
drainage plan and the way in unison so as to be distributed to departments
and related technical for the purpose of review. MPHTJ OSC
implementation is based on the procedures set by the ministry. However, in
performing the procedure, the OSC MPHTJ still faced with the problems of
implementation which is to some extent affected the smooth running of the
application process. However, improvements have been carried out from
time to time by various federal, state and local planning authorities to
ensure implementation MPHTJ own OSC established in the times to come.
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LIST OF REFERENCE:
1. Buku Panduan Penambaikan Sistem Penyampaian Prosedur dan Proses Cadangan
Pemajuan Serta Pelaksanaan Pusat Setempat, 2008, KPKT.
2. Sesi Dialog, Ketua Pengarah Jabatan Kerajaan Tempatan Bersama Ketua-Ketua
Unit OSC Dan Industry Players, Februari 2011, JKT.
3. http://aplikasi.kpkt.gov.my/ucapan dimuat turun pada 3 Mei 2011, 8.00 malam.
4. http://www.mip.org.my/forms/osc.pdf dimuat turun pada 4 Mei 2011, 5.00 petang.