Security ISO 27001
Quality ISO 9001
MELBOURNE
ADELAIDE
PERTH
SYDNEY
BRISBANESUPPORT
LOCATIONS
AUCKLAND
WELLINGTON
Quick facts• Australia’s largest multi-vendor
hardware maintenance provider
• 29 year unbeaten track record in hardware maintenance and support
• ISO 9001 and ISO 27001 certified
• 2000+ customers across ANZ
• Support over 20,000 locations across ANZ
• 250,000+ hardware devices under support
• 500+ staff
• 150 hardware engineers
AUSTRALIA’S LARGEST HARDWARE MAINTENANCE PROVIDER
Interactive can make your life easier• One point of contact for Hardware Support on IBM, HP, Dell, SUN, Cisco, EMC,
Juniper, Riverbed, Huawei, Fortinet, Quantum, UPS devices and many others
• Free ‘Call Management’ of devices while under Vendor Warranty
• Pay by the month options – giving flexibility and ability to decommission devices with 30 days notice
• Continuous maintenance beyond initial term, meaning no more hassles managing multiple maintenance renewals and keeping track of maintenance expiry dates
• No End-of-Life for devices we support directly
100% parts guarantee
100% genuine parts
24x7x2 hour onsite SLA
24x7 Australian-based Service Desk
10 minute rapid phone response from your dedicated engineer
Premium service with a 96% first call resolution
98% SLA achievement
Dedicated engineers (primary/secondary) who are vendor certified and know your environment
Pre-agreed pricing for future device additions
KEY DIFFERENTIATORS
2,000 customers
25,000 300,000 150locations supported
devicesengineers
Cloud & Managed ServicesInteractive also provides an extensive range of flexible public and private cloud solutions, from highly scalable automated and orchestrated shared services, through to tailored solutions for the most security sensitive and compliance regulated environments. Our services can be fully managed or self-managed depending on business requirements. Our on-boarding services provide a low risk, end-to-end solution to take organisations to the Cloud, with hardware maintenance billing options to support your migration and transformation.
Ask us for a simple 1 page Cloud Quote for your business.
CLOUD PAAS
A secure, scalable platform with automated infrastructure and rapid provisioning
CLOUD IAAS
Enterprise grade IaaS without the associated costs, overhead and risk
DISASTER RECOVERY
Comprehensive Disaster Recovery as a service
NETWORK & SECURITY COMPLIANCE
Highly secure network connectivity with flexible options
IBM MID-RANGE OPS SUPPORT
OS level monitoring, patching and optimisation for IBM power systems
SOFTWARE DEVELOPMENT
Empowering organisations to achieve more through software
CLOUD SERVER
Multi-tenant processing and memory with infinitely expandable resources
CLOUD STORAGE
Multi-tenant, scalable storage supported by a dedicated team
CLOUD BACKUP
Licenced Commvault® backup, archiving and recovery
HOSTED EXCHANGE
When you need additional mailboxes, it’s simple to deploy
HOSTED DATABASE
Choose from multiple service packages with SLAs best suited to your requirements
ENTERPRISE MONITORING
Enterprise-level ICT monitoring of networks, servers, environmental systems & applications
For more information, speak to your Interactive account representative or call 1300 INTERACTIVE www.interactive.com.au
Beyond Premium MaintenanceLeveraging our heritage of delivering outstanding technical support, Interactive can provide you with a range of IT Professional Services to drive your business forward and maximize growth opportunities.
Cisco SupportTalk to us about the benefits of Cisco+Interactive and how you can take advantage of:
• Our Gold Partner status
• PSS (Partner Support Service) Certified
• Over 10 years Cisco Support experience
• >190 internal Cisco Certifications including: 5 CCIE’s, CCIP, CCNP, CCNA, CCNA-V, CCNP-V, CCDP,
CCDA, CQS-CFS, CCIE-R/S
• One invoice for all your maintenance needs
OnAlertReal-time monitoring for IT devices already under maintenance with Interactive
AuditInventory management of IT Server, Storage and Network infrastructure
Lift ‘n’ ShiftRelocation between data centres and/or corporate offices of IT Server, Storage and Network infrastructure
Installations and UpgradesUpgrades of hardware and firmware