t t s k n ow l e d g e m at te r s . www.t t-s .com
SUCCESS STORY
Bekaert harmonisesSAP documentation for 7,000 IT users
Thanks to tt performance suite all 7,000 Bekaert IT users now have quick
access to consistent and updated online manuals for SAP applications that have
been systematically tested and documented using tt performance suite.
t t s k n ow l e d g e m at te r s . www.t t-s .com
B E K A E R T H A R M O N I S E S S A P D O C U M E N TAT I O N F O R 7, 0 0 0 I T U S E R S
Facts and Figures
Sector
Manufacturing
tts competences
• tts Software – tt performance
suite for testing, validation
and documentation
of software applications
• Training – of end users in
new versions of SAP software
applications
• E-learning – in IT and
non-IT topics
tts users
7,000 end-users
Languages
25
Implementation Partner
Fern bvba, Belgium
Bekaert is a world leader in steel wire
transformation and coatings. With head-
quarters in Belgium, it employs 27,000
people worldwide. Serving customers in
120 countries, Bekaert generated com-
bined sales of € 4.1 billion in 2013. It is well
known as a supplier of steel cord products
for tyre reinforcement – one in every four
tyres in the world is reinforced with
Bekaert products. Its steel fibres are used to
reinforce over five million cubic metres
of concrete every year.
t t s k n ow l e d g e m at te r s . www.t t-s .com
B E K A E R T H A R M O N I S E S S A P D O C U M E N TAT I O N F O R 7, 0 0 0 I T U S E R S
The challenge
Bekaert has implemented SAP worldwide.
Its global subsidiaries had created manuals
in a variety of formats such as Word and
PowerPoint, which resided in local Share-
Point servers, wiki pages and on the intranet.
The SAP Competence Centre in Zwevegem
had no overview of the IT documen-
tation currently being used in any language.
It could not be sure that updates were
being applied. End users never knew if the
manuals they were accessing were
up to date, a source of inefficiency and
frustration. So there was a clear gover-
nance issue.
Bekaert’s global sites
Plants Offices Technology centers
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B E K A E R T H A R M O N I S E S S A P D O C U M E N TAT I O N F O R 7, 0 0 0 I T U S E R S
The project
Bekaert chose tt performance suite to
implement a centralised testing and
documentation management solution.
Any updates are now applied consistently.
A team of two people in Belgium man-
ages Bekaert authors all over the world via
a server environment and workflows.
Bekaert is now using tt performance suite
extensively to test applications and
for performance support. Moreover, as the
benefits of tt performance suite be-
came more widely known in the organi-
sation, other business units such as
HR have adopted it to produce e-learning.
The implementation
The proof of concept project took place
in late 2012. “We were immediately
convinced that tt performance suite ad-
dressed all of our challenges,” says Sofie
De Pauw, Project Manager at Bekaert.
Before applications go live, Bekaert tests
IT scenarios from end to end for
quality and robustness. Each test automati-
cally generates a report, which serves
as proof that the system functions correctly
in a given scenario.
End users are then trained in procedures
and essential processes and can rely on
performance support that provides access
to the current documentation based
on the entity they work for and their role in
this entity. Local language performance
support is provided with English as a fall-
back for advanced topics.
“We chose tt performance suite
because it integrates perfectly with
SAP and does everything we need
from testing through user training
and documentation to real-time
performance support. We are getting
very positive feedback from both
end-users and authors of the man-
uals, which are now consistent
and up to date wherever Bekaert
does business.”
SOFIE DE PAUW,
PROJECT MANAGER,
NV BEKAERT SA
t t s k n ow l e d g e m at te r s . www.t t-s .com
B E K A E R T H A R M O N I S E S S A P D O C U M E N TAT I O N F O R 7, 0 0 0 I T U S E R S
The benefits
A single source of the truth is delivering
efficiency gains worldwide. When an
application changes, Bekaert can identify
the relevant manuals and scenarios
that need to be tested; documentation
updates happen automatically. Bekaert
has developed more than 2,200 test cases.
Around 140 support and maintenance
personnel use tt performance suite daily
for testing purposes and 150 employees
use the software for end user documentation.
Other business functions at Bekaert
are also now using tt performance suite
to produce non-IT e-learnings.
Worldwide efficiency gains
Automatic updates
Interdepartmental usage
t t s k n ow l e d g e m at te r s . www.t t-s .com
Want to find out more? We’re happy to help!
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