BenchmarkingFor utilities? For regulators? For
Policies?
2014 Danube Water ConferenceVienna, May 2014
For utilities? International Water Association
“A tool for performance improvement through systematic search and adaptation of leading practices”.
For regulation and policies? Regulation Body of Knowledge
“A means of quantifying the relative performance of companies or divisions (such as regional distribution companies)”
Two different views
Agree on basic principles of benchmarkingactivities under the Program
This is your chance to shape theProgram’s benchmarking activities!
Information for what?
Source: Dane 2013
Assessment vs. improvement?
Regulator, Association, Ministry
UtilityAssessment
Improvement
• Mandatory• Public• Best performers• Accountability
• Voluntary• Closed• Best practices• Self motivation
No right or wrong
Utilities
• Austria• Serbia• Hungary• Netherlands
Regulators
• Albania• Kosovo• Portugal
Romania