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Business Continuity Plan WACHS South West Bunbury Hospital
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Effective: < Insert Date > Effective: 24 August 2018
WACHS SOUTH WEST Bunbury Hospital
Bunbury Hospital Business Continuity Plan
Contents Authorisation ........................................................................................................................ 5
1. Introduction ................................................................................................................. 7 1.1 Purpose ................................................................................................................. 7 1.2 Objectives ............................................................................................................. 7 1.3 Scope of plan ........................................................................................................ 7 1.4 Assumptions of plan .............................................................................................. 8 1.5 Ownership ............................................................................................................. 8 1.6 Plan Availability ..................................................................................................... 9 1.7 Associated documents ........................................................................................ 10
1.7.1 Emergency Management Plan ................................................................. 10 1.7.2 Emergency Management Manual ............................................................. 10 1.7.3 Emergency Response Procedures ........................................................... 10
1.7.3.1. Emergency Response Procedures .............................................. 11 1.7.3.2. Business Continuity Plan ............................................................. 11
2. Organisation Background ........................................................................................ 12 2.1 Description of health service ............................................................................... 12 2.2 Organisational aim .............................................................................................. 12 2.3 Organisational management structure ................................................................ 12
3. BCM Governance and Policy .................................................................................... 13 3.1 Policy statement .................................................................................................. 13 3.2 Roles and responsibilities ................................................................................... 13 3.3 Governance ........................................................................................................ 13
4. Plan Review and Maintenance ................................................................................. 14 5. Training and Exercising ............................................................................................ 14
5.1 Training ............................................................................................................... 14 5.2 Exercising ........................................................................................................... 14
6. Business Continuity Priorities and Strategies ........................................................ 15 6.1 Business continuity strategies ............................................................................. 15
6.1.1 Emergency Response .............................................................................. 16 6.1.2 Business Continuity .................................................................................. 16 6.1.3 Recovery .................................................................................................. 17
7. Plan activation ........................................................................................................... 17 7.1 Activation criteria ................................................................................................. 17 7.2 Authority to activate ............................................................................................. 17 7.3 Escalation ........................................................................................................... 17 7.4 Mobilisation of Business Continuity Team ........................................................... 17
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7.5 Local Emergency Operations Centre .................................................................. 18 7.6 Activation process ............................................................................................... 18 7.7 Standing down .................................................................................................... 18 7.8 Business Continuity Response Continuum ......................................................... 19
8. Response organisation ............................................................................................. 20 9. Communication strategy .......................................................................................... 21
10. Functional Annexes .................................................................................................. 23 Annex 1 - Business Continuity Team Actions ........................................................ 24
Roles and responsibilities ........................................................................... 24 Team Members .......................................................................................... 24 Local Emergency Operations Centre .......................................................... 24 Response Actions ....................................................................................... 25 Contact List ................................................................................................. 28 Reference information ................................................................................ 29
Annex 2 - Acute Psychiatric Unit (APU) .................................................................. 40 Roles and responsibilities ........................................................................... 40 Team Members .......................................................................................... 40 Critical Business Functions ......................................................................... 40 Business Continuity Strategies ................................................................... 40 Dependencies ............................................................................................. 41
Annex 3 - Allied Health .............................................................................................. 44 Key responsibilities ..................................................................................... 44 Team Members .......................................................................................... 44 Critical Business Functions ......................................................................... 44 Business Continuity Strategies ................................................................... 45
Annex 4 - Community Mental Health ....................................................................... 50 Roles and responsibilities ........................................................................... 50 Team Members .......................................................................................... 50 Critical Business Functions ......................................................................... 50 Business Continuity Strategies ................................................................... 50 Dependencies ............................................................................................. 51
Annex 5 - Critical Care Directorate .......................................................................... 55 Roles and responsibilities ........................................................................... 55 Team Members .......................................................................................... 55 Critical Business Functions ......................................................................... 55 Business Continuity Strategies ................................................................... 55 Dependencies ............................................................................................. 56
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Annex 6 - Hospital Management .............................................................................. 61 Roles and responsibilities ........................................................................... 61 Team Members .......................................................................................... 61 Critical Business Functions ......................................................................... 61 Business Continuity Strategies ................................................................... 62 Dependencies ............................................................................................. 63
Annex 7 - Hospital Sterilisation Service Unit .......................................................... 68 Roles and responsibilities ........................................................................... 68 Team Members .......................................................................................... 68 Critical Business Functions ......................................................................... 68 Business Continuity Strategies ................................................................... 68 Dependencies ............................................................................................. 69
Annex 8 - Maternity Ward ......................................................................................... 71 Roles and responsibilities ........................................................................... 71 Team Members .......................................................................................... 71 Critical Business Functions ......................................................................... 71 Business Continuity Strategies ................................................................... 72 Dependencies ............................................................................................. 72
Annex 9 - Medical Ward ............................................................................................ 76 Roles and responsibilities ........................................................................... 76 Team Members .......................................................................................... 76 Critical Business Functions ......................................................................... 76 Business Continuity Strategies ................................................................... 76 Dependencies ............................................................................................. 77
Annex 10 - Paediatric Ward ...................................................................................... 80 Roles and responsibilities ........................................................................... 80 Team Members .......................................................................................... 80 Critical Business Functions ......................................................................... 80 Business Continuity Strategies ................................................................... 80
Annex 11 - Patient Information ................................................................................. 81 Roles and responsibilities ........................................................................... 81 Team Members .......................................................................................... 81 Critical Business Functions ......................................................................... 81 Business Continuity Strategies ................................................................... 82 Dependencies ............................................................................................. 83
Annex 12 - Pharmacy ................................................................................................ 88 Roles and responsibilities ........................................................................... 88 Team Members .......................................................................................... 88 Critical Business Functions ......................................................................... 88 Business Continuity Strategies ................................................................... 88 Dependencies ............................................................................................. 89
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Annex 13 - Support Services .................................................................................... 92 Roles and responsibilities ........................................................................... 92 Team Members .......................................................................................... 92 Critical Business Functions ......................................................................... 92 Business Continuity Strategies ................................................................... 93 Dependencies ............................................................................................. 95
Annex 14 - Sub-Acute Restorative Unit ................................................................. 101 Roles and responsibilities ......................................................................... 101 Team Members ........................................................................................ 101 Critical Business Functions ....................................................................... 101 Business Continuity Strategies ................................................................. 101 Dependencies ........................................................................................... 102
Annex 15 - Supply ................................................................................................... 105 Roles and responsibilities ......................................................................... 105 Team Members ........................................................................................ 105 Critical Business Functions ....................................................................... 105 Business Continuity Strategies ................................................................. 105 Dependencies ........................................................................................... 106
Annex 16 - Surgical Ward ....................................................................................... 108 Roles and responsibilities ......................................................................... 108 Team Members ........................................................................................ 108 Critical Business Functions ....................................................................... 108 Business Continuity Strategies ................................................................. 108 Dependencies ........................................................................................... 109
Annex 17 - Theatres ................................................................................................ 111 Roles and responsibilities ......................................................................... 111 Team Members ........................................................................................ 111 Critical Business Functions ....................................................................... 111 Business Continuity Strategies ................................................................. 111 Dependencies ........................................................................................... 112
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Authorisation This Bunbury Hospital Business Continuity Plan (BHBCP) outlines the critical business functions of the Bunbury Health Campus and the strategies, dependencies and resources required to continue the identified critical business functions following a disruption. This document is endorsed as the approved plan for Bunbury Health Campus to be followed in the event of such a disruption.
Approved Glen Matters OPERATIONS MANAGER BUNBURY HOSPITAL Date: 27 August 2018
Endorsed
Kerry Winsor REGIONAL DIRECTOR WACHS South West Date: 24 August 2018
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Amendment Certificate
Amendment Details Amended by
No. Date 1 13/02/2017 Major review Shane Bolton
Coordinator Resources and Planning, Bunbury Hospital
2 02/06/2018 Primary and secondary LEOC locations switched. Contacts list removed and link to contacts address provided.
Shane Bolton Coordinator Resources and Planning, Bunbury Hospital
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1. Introduction
1.1 Purpose The purpose of the BHBCP is to outline the principles to be followed, actions to be taken and resources to be used when responding to a critical incident that results in, or has the potential to result in, disruption to critical business functions at the Bunbury Hospital. 1.2 Objectives The objectives of this Business Continuity Plan are to:
· identify business functions considered critical to the achievement of the WA Country Health Service objectives
· link the BHBCP with the South West Health Campus emergency response procedures and the WACHS-SW emergency management framework
· identify, outline, communicate, understand and formalise with managers alternate (backup) sites for operations
· where an alternate (backup) site is identified which relies on another Health Service, ensure awareness and agreement of co-location
· where the transfer of critical business function to an alternative service is required, ensure a communications strategy that clearly articulates the transfer is in place
· identify interdependencies between business units and/or Health Services · identify a clear process for resuming normal business operations · agree on all which critical business services are to be recovered as priorities · determine the impact of service loss on the Bunbury Hospital · clearly identify the position with the authority and delegation to activate the BCP for
the Bunbury Hospital · Gain executive approval for use.
1.3 Scope of plan This Business Continuity Plan applies to all WACHS SW controlled business activities carried out at the South West Health Campus that may be faced with a disruption of any cause. It does not apply to those activities controlled by:
· Global Diagnostics Australia · PathWest · St John of God Hospital · South West Radiation Oncology Service.
Note: These providers where engaged during the Business Continuity Management process
however engagement was limited to gathering information around business impacts and maximum tolerable periods of disruption which is assumed to be accurate. External service providers (i.e. catering, linen and laundry, facilities, waste etc.) are responsible for the development, implementation and testing of their own business continuity plans. Where the Bunbury Hospitals critical business activities have upstream dependencies on these external service providers, a request may be made to the provider to review their Business Continuity Plans and for the provider to participate in response plan exercises.
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1.4 Assumptions of plan The following assumptions have been made as a part of the planning process:
· Key objectives are those that the Bunbury Hospital must achieve.
· The processes that allow key objectives to be achieved are understood and the resources required to support these processes are allocated.
· There is commitment and support of managers, staff and other key stakeholders of business continuity.
· There is an understanding of the potential for disruption.
· Major risks that represent potential disruption to the Bunbury Hospital have been identified, treated accordingly and are continually reviewed.
· The Business Impact Analysis (BIA) has provided the Bunbury Hospital with an agreed understanding of how disruption will affect the hospital, what functions are critically important, what reaction strategies are to be used and the resources needed for the implementation of these strategies.
· Managers are familiar with the content and the use of this plan but most readers will not innately know the details. Areas/departments have developed and documented a detailed team business continuity action plan.
· The Business Continuity Plan will be regularly tested with hypothetical disruption scenarios and the assumptions made during the development of this plan will be reviewed.
· People needing to implement business continuity plans receive appropriate training and are involved in regular exercises.
· Senior managers and the Bunbury Hospital’s Emergency Management Team will form the team that control and coordinate hospital emergencies and business continuity.
· Resources are to be allocated for implementation and ongoing management of the BCM framework.
1.5 Ownership The Bunbury Hospital Tier 4 Manager owns, and is responsible for this BCP.
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1.6 Plan Availability The current editable version of this plan is held by the WACHS Policy unit. The plan is available electronically to all staff via the Department of Health (DoH) intranet facility -HealthPoint. Hard copies of the BHBCP will be held in the Emergency Management folders found in the following locations:
Department / Area / Ward Location
Acute Psychiatric Unit Staff station
Allied Health Primary Health Reception
Community Mental Health Reception
Day Procedure Staff Station
Emergency Staff Station
Fast Track Staff Station
Hospital Management Executive Assistant's Office
Hospital Sterilisation Service Unit Managers Office
Intensive Care Staff station
Main Reception Reception desk
Medical Staff station
Paediatric Staff Station
Patient Information Main switchboard
Pharmacy Managers Office
Psychiatric Intensive Care Unit Staff Station
Short Stay Unit Staff Station
Stores Manager's Office
Sub-Acute Restorative Unit Staff Station
Surgical Staff Station
Theatre Manager's Office
1 – BHBCP Availability
Hardcopies of the BHBCP has also been distributed to the following external stakeholders: · Saint John of God Hospital (SJOGH) – Chief Executive Officer. · SJOGH – Combined Facilities Manager/Engineer. · PathWest – Managing Scientist in Charge. · South West Radiology Oncology Service (SWROS) - Practice Manager. · WA Breast Screening Service – Manager. · Retail Pharmacy – Manager. · Global Diagnostics Australia (GDA) - Regional Services Manager. · WA Dental Health Service – Manager.
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1.7 Associated documents Within WACHS-SW, Emergency management documentation outlines the regions strategies and systems for preventing, preparing for, responding to and recovering from emergencies. The Bunbury Hospital Business Continuity Plan (BHBCP) forms a sub set of the WACHS SW emergency management documentation and are designed to be read in conjunction with the WACHS SW Emergency Management Plan, the WACHS SW Emergency Management Manual and the South West Health Campus Emergency Response Procedures.
Emergency Management Documentation
Re
spo
nse
PP
RR
Emergency Management
ManualEmergency
Management Plan
Emergency Response
Procedures
Business Continuity
Plan
Figure 1 – WACHS SW Emergency Management Framework
1.7.1 Emergency Management Plan The Emergency Management Plan (EMP) outlines the high-level approach taken toward emergency management by the regions Emergency and Disaster Sub Committee (EDSC). The Emergency Management Plan outlines the systems to prevent, prepare for, respond to and recover from emergency situations. 1.7.2 Emergency Management Manual The Emergency Management Manual forms part two of the regions Emergency Management Plan. The Emergency Management Manual provides facilities with information and instructions relevant to emergency operations which are appropriate to the size of the facility. 1.7.3 Emergency Response Procedures The Bunbury Hospital outlines it response to an incident in one of two main documents depending on the phase of the response to the incident. These are:
· The emergency response phase - executed through emergency response procedures; and
· The business continuity phase - executed through the Business Continuity Plan. Typically phases occur in a sequential order but significant overlap in phases often occurs.
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1.7.3.1. Emergency Response Procedures Emergency Response Procedures are designed to be invoked immediately following an emergency to protect people and assets. Emergency Response Procedures are facility specific and cover:
· Immediate actions to be taken by the first responder; and · Follow on actions (Action Cards) to be taken by staff that forms the facilities
Emergency Management Team (EMT). Note: Code Yellow Emergency Response Procedures outline the immediate actions taken
in response to an internal event (I.e. essential service disruptions, infrastructure damage, hazardous chemical and natural incidents) which like all emergencies, may lead to the disruption of business activities and the activation of the Bunbury Hospital Business Continuity Plan. In addition, code yellow procedures outline manual workarounds/downtime procedures.
1.7.3.2. Business Continuity Plan The BHBCP (this plan) sets out the high-level actions to be followed should any incident cause or threaten to cause disruption to business functions of the Bunbury Hospital. The BHBCP operationalises the response options identified in step 3 of the Business Continuity Management process for the resumption and continuity of critical business Functions within the Maximum Tolerable Period of Disruption (MTPD).
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2. Organisation Background 2.1 Description of health service The Bunbury Hospital provides the highest acuity and diversity of emergency and inpatient care services in the South West Region of Western Australia. Being a shared campus with St John of God, Bunbury Health Campus plays a critical role in providing regional health services to people living in around the South West. The South West Health Campus (SWHC) includes services such as Emergency, Maternity, Paediatrics, Rehabilitation, Sub-Acute Inpatient and Surgical along with the state’s first regional Intensive Care Unit and Radiation Oncology Service Centre. Other services at the SWHC include diagnostic imaging, pathology, dental and mental health. Forming part of the WA Country Health Services network, our guiding principles are: · Consumers first in all we do · Safe, high quality services and information at all times · Care closer to home where safe and viable · Evidence based services · Partnerships and collaboration
2.2 Organisational aim The Bunbury Hospital aims to provide a high quality, robust, and sustainable system of health service delivery that meets the needs of consumers in the South West region of WA. 2.3 Organisational management structure The operational management structure at the Bunbury Hospital is outlined below in Figure 2.
Figure 2 – Bunbury Hospital Operational Management Structure
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3. BCM Governance and Policy 3.1 Policy statement As outlined in the WA Health Business Continuity Management Policy, the Bunbury Hospital and its shared services is required to practice Business Continuity Management (BCM), and establish a Business Continuity Plan (BCP) to ensure the continuity of critical business functions in the event of a disruption. 3.2 Roles and responsibilities
Role Responsibilities Tier 4 Manager
· Ensure the delivery of the Bunbury Hospital BCM program. · Approve the BHBCP; · Ensure compliance with the WA Health BCM policy; and · Report status and highlight major issues to the South West
Executive (SWE).
BCM Program Manager
· Manage the development and implementation of the Bunbury Hospital BCM programme;
· Provide input, support and liaison as required to functional areas on the BCM process;
· Coordinate regular exercising of plans and report results to hospital management group;
· Coordinate an on-going BCM training programme; · Report to Tier 4 Manager on the status of the BCM programme
and spend against budget; and · Provide advice to the hospital management group in the event of
plan activation.
Managers
· Represents respective department on all BCM matters (single point of contact);
· Coordinate completion of BCM activities; and · Develop and maintain the department’s Business Continuity
Plan.
All Staff · Undertake appropriate training in the BCM arrangements for the Bunbury Hospital and department.
Table 2 – BHBCM roles and responsibilities 3.3 Governance The South West Health Campus Cross Campus Committee is to establish governance over BCM at the Bunbury Hospital and is the responsible group for its ongoing maintenance, governance, education and training.
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4. Plan Review and Maintenance This BCP is to be reviewed:
· at least annually · where a new business activity is undertaken · where existing business activities are discontinued · where a major change occurs to the Bunbury Hospital's location and / or to its
business functions · following an exercise or real event or following an internal or external audit and gaps
have been identified. In addition, the Business Impact Analyses (BIA) should be reviewed every three years to ensure critical business functions reflect the aims and objectives of the organisation.
5. Training and Exercising 5.1 Training A BCM awareness briefing is to be conducted for all senior Bunbury Hospital managers once a year. For employees, this briefing is to be conducted as part of initial orientation. Training for those in the business continuity teams is to be incorporated into the exercising program. If necessary, training relevant to individual roles is to be conducted prior to exercises to ensure individual team members understand and can effectively carry out their tasks. Personnel with specific responsibilities for developing, implementing, exercising and maintain the BCP are to be provided with additional training and other opportunities to enhance their BCM technical competencies and professional standing. This may be in the form of a formal professional development program, professional certification, membership with professional bodies and participation in industry forums. 5.2 Exercising Exercises help to verify the effectiveness of all aspects of the Bunbury Hospitals business continuity arrangements. The aims of an exercise are to:
· ensure that the BHBCP is current, proven and maintained by the people needing to use them when an incident occurs
· provide an opportunity for Bunbury Hospital personnel to rehearse the BHBCP to build familiarity with the response actions, develop effective team work, and instil confidence
· assess and validate the Bunbury Hospitals business continuity capability in responding to an actual incident
· identify shortcomings in business continuity strategies so continual improvements can be made.
At minimum, a desktop exercise shall be conducted annually. A live exercise that involves the actual mobilisation of resources to carry out business continuity activities during business hours should be carried out every three years.
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6. Business Continuity Priorities and Strategies Business continuity priorities and strategies of the Bunbury Hospital have been driven by the outcomes of the Business Impact Analysis (BIA). As the assessment of impacts to business functions is inherently subjective, the process followed attempted to reduce this subjectivity by applying a consistent set of rules and measurement criteria across the business. This included: · involved parties have an appropriate understanding of their business operations · consequence table in the WA Health Integrated Risk Analysis & Evaluation Criteria
Table is used to provide consistent definitions to different types of impacts and severity levels
· whole of Health, Clinical and Corporate Business Impact Analysis Template is used to capture impact information for each activity
· functions essential for the achievement of the WA Country Health Service objectives to be considered
· identified business functions are subject to analysis using the Clinical & Corporate Business Impact Analysis Template and Risk Analysis and Evaluation Criteria.
The aim of the BIA is to determine the Maximum Tolerable Period of MTPD of each business function before the impacts became unacceptable to the hospital. Contingency arrangements are not to be taken into consideration during the impact assessment. Unacceptable impacts to the hospital are considered to be moderate (3) level impacts or greater. This Bunbury Hospital critical business function profile is separated into two main groups:
1. Critical business functions – business functions with a MTPD of two weeks and less; and
2. Non-critical business functions - business functions with a MTPD of greater than two weeks. These functions are to be suspended in the event of BCP activation.
The findings of the BIA were subsequently updated and ratified by the Bunbury Hospital Management Group on December 1, 2016 and the WACHS-SW Emergency and Disaster Sub Committee (EDSC) on February 1 2017. Refer to Consolidated Business Impact Profile and Priorities for details. 6.1 Business continuity strategies Business continuity strategies describe how the Bunbury Hospital reacts to emergencies and disasters and the manner in which the different elements of the overall response will interact. The Bunbury Hospital responds to emergencies and disasters in three broad phases. These are: · The emergency response phase · The business continuity phase
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· The business recovery phase. Activation of these phases will normally occur in a sequential order however significant overlap should be expected. This is depicted in Figure 3, the three phases of managing a disruption.
Figure 3 – The three phases of managing a disruption.
6.1.1 Emergency Response The emergency response is the immediate response to the event and is primarily concerned with the protection of life and property. The Bunbury Hospitals emergency responses are described in the Emergency Response Procedures - South West Health Campus which involves an assessment of the impact on the hospital continuing with its business.
6.1.2 Business Continuity The continuity response follows the emergency response (but may be activated while the emergency response is still underway) and is primarily concerned with delivery of business functions to an acceptable level. The broad response options that the Bunbury Hospital uses to meet the requirements for its business continuity are as follows: · Temporarily suspend the business function – Business functions that are
considered non-critical may be suspended temporarily. These business functions will need to be resumed at some point in time however suspending them in the short term allows the freeing up of resources for critical business functions.
· Transfer the business function – The business function at an affected location may be transferred to other internal non-affected areas/sites or external contractors capable of carrying out the function. Additional resources may be required to assist with the increased workload at another area/site (particularly over time) but little upfront investment to implement this strategy is needed. This option has the benefit of leveraging off existing resources and infrastructure to provide reciprocal capability both across the site and throughout the region.
· Relocating resources to an alternative (backup) site – An alternate or backup site is a facility that is appropriately resourced to carry out the business function. The site may be already fully equipped or can be set up and activated with a period.
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6.1.3 Recovery The recovery phase aims to return the Bunbury Hospital to its pre-event capability. Recovery strategies are to be developed post event as outlined in Section 6 of the WACHS-SW Emergency Management Plan.
7. Plan activation Following an event, there will be possibly one or more emergency responses activated and then over time multiple business continuity responses and recovery plans. These responses may be competing for resources and therefore require overall coordination and control regarding their activation. 7.1 Activation criteria The criterion to activate a response to specific and supplementary emergency codes is outlined in the Emergency Response Procedures - South West Health Campus. Refer to the procedures for details. Business continuity plans are activated when the business function has, or is likely to become disrupted for a period that exceeds the business functions MTPD. 7.2 Authority to activate The authority to activate specific and supplementary emergency codes is outlined in the WACHS-SW Emergency Management Plan. Refer to Section 5 of the Plan for details. Authority to activate a business continuity plan rests with the Tier 4 Manager. 7.3 Escalation Upon implementation of a business continuity strategy that is anticipated to affect other health facilities within the South West, regional-level coordination may be required. In these cases, the Tier 4 Manager is to ensure the WACHS-SW Regional Health Disaster Coordinator is notified as soon as reasonably practicable. Upon implementation of a business continuity strategy that is anticipated to affect other health services, system-level coordination may be required. In these cases, the Regional Health Disaster Coordinator is to ensure the On-Call Duty Officer at the Department of Health is notified on (08) 9328 0553 (24 hours) as soon as reasonably practicable. 7.4 Mobilisation of Business Continuity Team The Business Continuity Team (BCT) is to mobilise to the Local Emergency Operations Centre (LEOC) on activation of this plan by the Tier 4 Manager. Activation may be via any means.
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7.5 Local Emergency Operations Centre A Local Emergency Operations Centre (LEOC) is a pre-designated location from which the management team would coordinate on-site activities when the BHBCP is activated. Depending on the nature of the incident, the LEOC will be established at one of two locations: · Primary location – Bunbury Hospital Education Room (Fishbowl) · Secondary location –Bunbury Hospital Security Office If any of the above location is not available or suitable, the Emergency Controller in consultation with the Tier 4 Manager may decide on the best alternative place to meet, taking into considering safety issues and proximity to the impacted site. 7.6 Activation process The plan can be activated by the Tier 4 Manager when an incident has disrupted or is likely to disrupt a critical business function(s) for a period that exceeds the MTPD. 7.7 Standing down This plan can be stood down by the Tier 4 Manager when the following criteria are met: · Business-as-usual procedures have been resumed for CBFs and · recovery efforts have been completed or
· the disruption has been resolved. Once normal business processes have resumed, the Tier 4 Manager is to ensure all relevant stakeholders are notified, as per the communication strategy in Section 9. Note: Figure 4 outlines the response continuum from the occurrence of an event, right
through to the stand down.
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7.8 Business Continuity Response Continuum
Activation Process
Emergency ControllerFirst Responder Tier 4 Manager Regional Health Disaster Coordinator
Event
Emergency?
Carry out immediate actions
Execute emergency response
Emergency Management Team
mobilised
A business function has or is likely to be disrupted for a time
that exceeds the MTPD?
Activate business continuity plan
YES
Mobilise Business Continuity Team
Will other health services be affected?
Escalate and notify DoH On Call Duty
Officer
YES
Monitor and Support
NO
Review, update and continual
improvement
Resolve locally
Stand down
End
No
YES
Coordinate, monitor and review the
situation
Emergency Resolved?
NO
Stand down
YES
NO
Business as usual?
Notify relevant stakeholders
YES
NO
Figure 4 – BHBCP Response Continuum
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8. Response organisation The Business Continuity Team (BCT) is responsible for coordinating on-site tactical and operational response when the BCP is activated in response to a disruption. The key responsibilities of the team are to: · gather details and assess the impact of the incident · oversee the resumption of critical business functions · liaise with local emergency services, other healthcare facilities and support agencies · coordinate deployment of internal and external resources required to support service
resumption and recovery · keep the Executive appraised of the incident and status of recovery · carry out post-incident review and long term recovery (return to normal).
Business Continuity Role Business Continuity Responsibilities Business as
Usual Role
Emergency Coordinator
· Overall responsibility for the response · Assist in the preparation of continuity
strategies · Manage media interaction and
involvement
Operations Manager
Emergency Controller · Overall management of the response
Hospital Coordinator
Planning and Resources Coordinator
· Collection of incident information, resource requirements, availability and tasks
· Assist in the implementation of continuity strategies (facilities, catering, linen, accommodation, ICT etc.)
Coordinator Resource and Planning
Finance Manager
· Tracking costs · Gaining approval for extraordinary budget
requests
Business Manager
Supply Manager
· Provision of supplies and other stores necessary for hospital operations
· Purchase of additional equipment · Coordinating the temporary cessation of
non-essential supply items
Supply Manager
Communications and Administration Coordinator
· Ensure effective communications throughout the chain of command is established to manage the incident
· Ensure staff, patients, visitors and contractors are kept informed on key issues
· Provide information to key stakeholders
Executive Assistant
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9. Communication strategy In the event of a disruption, the Tier 4 manager is accountable for effectively engaging stakeholders to make them aware of the disruption and the relevant business continuity strategies in place. The Executive Assistant is responsible for implementing the communication strategy.
Stakeholders Method(s) of communication Frequency Information provided
Internal staff members
Global emails
Daily
· The impact of the event · Current operational
capability
· Workarounds Staff meetings
Bunbury Hospital Home Page
Patients
Bunbury Hospital Home Page
Daily
· That an event has occurred
· Impact on service to them
· Alternate service delivery arrangements
Consumer boards
Recorded messages
SMS
Next of Kin, families and visitors
Phone Call Initial · The extent of the event · Their family involved
· Access to counselling services
Email Daily
Bunbury Hospital Home Page Daily
Suppliers
Phone Call Initial · That the event has occurred · Supply requirements
changes · Alternate arrangements to
order and receive supplies · Alternate arrangements for
account payments
Email Daily
Bunbury Hospital Home Page Daily
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Stakeholder Method of communication Frequency Information provided
Media Press conference Initial, final and as required
· That an event has occurred
· Impact on service to them
· Alternate service delivery arrangements
District Sites
Internal Memo Daily · That an event has
occurred · Impact on service to
them
· Alternate service delivery arrangements
Video Conferencing Twice daily
Tertiary Sites
Phone Call Initial · Notify sites of initial disruption by phone call.
· Subsequent updates can be sent by email
Email Daily
Bunbury Hospital Home Page Daily
Regulators
Phone Call Initial · What has happened
and how
· What is being done to fix it
· Preventative measures
Email As required
Table 4 – Communications Strategy On resolution of the disruption, the Tier 4 Manager is accountable for effectively notifying stakeholders of the resumption of normal business processes.
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10. Functional Annexes The functional annexes describe the specific roles and responsibilities, actions to be taken, business continuity strategies and resources requirements by each of the business units when the BCP is activated. While the main body of the BHBCP provides overarching information relevant to the continuity of the Bunbury Hospital, these annexes focus on specific responsibilities, tasks and operational actions that pertain to the elements of a viable business continuity plan for each team. Annex 1 ..... Business Continuity Team Annex 2 .... Acute Psychiatric Unit/Psychiatric Intensive Care Unit Annex 3 ..... Allied Health Annex 4 ..... Community Mental Health Annex 5 ..... Critical Care Directorate Annex 6 ..... Hospital Management Annex 7 ..... Hospital Sterilisation Services Unit Annex 8 ..... Maternity Ward Annex 9 ..... Medical Ward Annex 10 .. Paediatric Ward Annex 11 ... Patient Information Annex 12 ... Pharmacy Annex 13 ... Support Services Annex 14 ... Sub-Acute Restorative Unit Annex 15 ... Supply Annex 16 ... Surgical Ward Annex 17 ... Theatres
This document can be made available in alternative formats on request for a person with a disability
Contact: Coordinator Resource and Planning (S.Bolton) Directorate: Infrastructure TRIM Record # ED-CO-14-49579
Version: 3.00 Date Published: 28 August 2018 Copyright to this material is vested in the State of Western Australia unless otherwise indicated. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the provisions of the Copyright Act 1968, no part may be reproduced or re-used for any purposes whatsoever without written permission of the State of Western Australia.
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Annex 1 - Business Continuity Team Actions
BUSINESS CONTINUITY TEAM Roles and responsibilities · Gather details and assess the impact of the incident · Oversee the resumption of critical business functions · Liaise with local emergency services, other healthcare facilities and support agencies · Coordinate deployment of internal and external resources required to support service
resumption and recovery · Keep the Executive appraised of the incident and status of recovery · Carry out post-incident review and long term recovery (return to normal)
Team members
Business Continuity Role Business as Usual Role Emergency Coordinator Operations Manager
Emergency Controller Hospital Coordinator
Planning and Resources Coordinator Coordinator Resource and Planning
Finance Manager Business Manager
Supply Manager Supply Manager
Communications and Administration Coordinator Executive Assistant Local Emergency Operations Centre Primary location Educational Room
First alternate location Security Office
Second alternate location Board Room
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Response Actions Immediate
Action Who Reference
q Conduct initial briefing with Business Continuity Team
q Ascertain the nature of the disruption and the likely Maximum Tolerable Period of Disruption for the affected area(s)
q q
Notify the Regional Health Disaster Coordinator and DoH Duty Officer Consider the activation of the Local Emergency Operations Centre and Web EOC
q
Pre warn Cross Campus Committee Members. Establish communications protocols.
q q
Pre-warn other key health service sites and agencies (SJA, WA Police etc.). Establish communications protocols.
q Ensure actions are being logged.
q Set up cost centre for emergency expenditure.
q Arrange for funds to be made available for continuity purposes.
q Ensure rotation of team members if the response is likely to exceed 24 hours.
q
Establish contact with WACHS Media Coordinator on 6145 4166 or WACHS Communications via the WACHS-South West Coordinator Executive Services (CES) and advise of the situation.
q Coordinate internal communications to staff with corporate communications.
q Set up media briefing room.
q Draft / vet media releases.
q Monitor media coverage and media interest in the South West Health Campus, including social media.
q Prepare alternate sites for occupation.
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Ongoing
Action Who Reference
q Occupy and commission the Local Emergency Operations Centre (LEOC).
q Set up a schedule and agenda for check point meetings.
q
Activate the Cross Campus Committee. Determine at other sites:
a) medical/nursing staff availability b) current hospital activity c) bed availability. d) theatre availability
q Provide a SITREP to the Regional Health Disaster Coordinator.
q Set up cost centre for emergency expenditure.
q Account for all people and determine the whereabouts of missing persons.
q Coordinate the hiring of contractors, temporary staff and volunteers.
q Confirm the number and extent of casualties.
q Ensure coordinated care for the injured and determine the need to notify families.
q Participate in local LEMC and DEMC briefings.
q Arrange for emergency transportation, food and accommodation.
q Allocate a single point of contact for all emergency supply requests.
q Arrange for the procurement of emergency office supplies.
q Liaise with the WACHS SW Infrastructure Manager.
q Liaise with the WACHS SW Facilities Manager.
q Ensure essential service providers are been communicated with.
q Work with essential service providers to restore services.
Continued…
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Action Who Reference q Arrange for an increased security presence.
q Liaise with managers from other health service sites and commanders from other agencies.
q Invoke continuity response plans as required.
q Maintain communications with the Regional Health Disaster Coordinator. Provide SITREPS.
q Monitor status of business continuity efforts.
q Coordinate the redeployment of resources to other suitable sites.
q Monitor and keep track of all emergency expenditure.
q Manage emergency disbursement of funds.
q Coordinate repatriation.
q Monitor on-going whereabouts of patients and employees.
q Ensure emergency assistance is provided to employee’s families (I.e. child care, aged care, accommodation, transportation).
q Respond to media enquiries.
q Coordinate media briefings and press conferences.
q Monitor and report on the status of the infrastructure and the essential services.
Post-incident
Action Who Reference
q Liaise with managers from other health service sites and commanders from other agencies.
q Stand down Business Continuity Teams. q Coordinate incident debriefing processes.
q Report and investigate and develop and implement corrective actions.
q Coordinate insurance claims. q Participate in damage assessment.
q Prepare for long term recovery (repairs, reconstruction, relocation planning, restoration of essential services)
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Contact List The contact list is available electronically via Patient Administration staff located at G:\BYHC\Medical Records\Telephone Directories. Hard copies of the contact list will be held in the Emergency Management folders under the contacts tabs.
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Date of Last Review: August 2018 Page 29 of 113 Date Nex
Effective: < Insert Date > Effective: < Insert Date >
Reference information Consolidated Business Impact Profile and Priorities Department Function Impact Mins Hrs Days Wks. MTPD
Critical Care 24/7 FACEM led emergency medicine services HP 3 4 5 5 10 minutes Global Diagnostics Diagnostic Imaging HP 5 5 5 5 10 minutes Critical Care Campus Medical Emergency Response HP 3 4 4 4 15 minutes PathWest 24 hour shift and on call service HP 2 4 5 5 2 Hr Hospital Management Clinical KPI and governance management HP 1 3 4 4 2 Hr PathWest Diagnostic testing and reporting HP 2 4 5 5 2 Hr Maternity Ward ED assessments > than 20 weeks gestation HP 1 3 4 5 2 Hr Hospital Management Emergency and disaster management CS 1 3 4 5 2 Hr Theatre Emergency surgical procedures HP 4 5 5 5 2 Hr SARU Multi-disciplinary rehabilitation care HP 2 3 4 5 2 Hr
PathWest Onsite transfusion medicine, haematology, microbiology and biochemistry HP 2 4 5 5 2 Hr
Support Services Pharmaceutical Security NC 2 3 4 5 2 Hr Facilities Management Utilities Management HP 3 4 4 4 2 Hr Patient Information Switchboard HP 1 3 4 5 4 Hr Critical Care Accredited Level 1 ICU service (CICM) HP 2 3 4 4 4 Hr
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Department Function Impact Mins Hrs Days Wks. MTPD
Maternity Ward Acute neonatal care (SCN 2A) HP 2 3 4 5 4 Hr Patient Information Pulling files HP 1 3 4 4 4 Hr Maternity Ward Antenatal care HP 1 3 4 5 4 Hr Community Mental Health
Assessment, treatment and monitoring of community mental health consumers HP 1 3 4 5 4 Hr
Facilities Management Breakdown Repairs HS 1 3 3 4 4 Hr Catering services Cleaning, washing, waste disposal and pest control CS 1 3 3 4 4 Hr
Support Services Delivering and collecting patient meals, snacks and beverages RI 1 3 4 5 4 Hr
Maternity Ward Labour and Birthing HP 2 3 4 5 4 Hr
Catering services Meal delivery and pick up of trolleys from designated points CS 1 3 3 4 4 Hr
Catering services Meal preparation including food purchasing and storage, cooking and plating HP 1 3 3 4 4 Hr
Hotel Services Physical surveillance HS 1 3 4 4 4 Hr Maternity Ward Postnatal care HP 1 3 4 5 4 Hr Support Services Responding to non-clinical emergencies HS 2 3 4 5 4 Hr Support Services Transporting people within the hospital HP 1 3 4 5 4 Hr Medical Ward Acute medical care HP 1 3 4 5 8 Hr Surgical Ward Acute orthopaedic care HP 2 3 4 5 8 Hr Surgical Ward Acute surgical care HP 2 3 4 5 8 Hr Support Services Decontaminating discharge and transfer beds CS 1 4 4 5 8 Hr
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Department Function Impact Mins Hrs Days Wks. MTPD
Support Services Delivering and collecting various items around the hospital HP 1 3 4 4 8 Hr Critical Care Designated regional resource centre HP 2 3 4 5 8 Hr Hospital Management Parliamentary enquiries RI 1 3 4 4 8 Hr Hospital Management Workforce management HP 1 3 4 4 8 Hr Paediatric Ward Acute paediatric care HP 1 2 4 5 1 Day Support Services Cleaning the clinical hospital environment HP 1 2 4 5 1 Day Support Services Collecting and removing dirty linen CS 1 2 4 4 1 Day Support Services Collecting and removing Hospital waste CS 1 2 4 4 1 Day
APU/PICU Containment and treatment of high risk patients in the intensive care unit HP 1 2 3 4 1 Day
Support Services Decontaminating clinical equipment HP 1 2 4 5 1 Day Global Diagnostics Diagnostic reporting PI 1 2 4 5 1 Day Patient Information Managing patient administration systems CS 1 2 3 4 1 Day Hospital Management Media management RI 1 1 3 4 1 day Patient Information OP Clerking CS 1 2 3 4 1 Day Patient Information Preparing files for OP clinics HP 1 1 2 4 1 Day HSSU Provide a sterile supply of surgical equipment CS 1 2 4 4 1 Day Patient Information Ward Clerking CS 1 2 3 4 1 Day
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Department Function Impact Mins Hrs Days Wks. MTPD
SWROS Oncology nursing care HP 1 2 4 5 2 Days
APU/PICU Assessment and treatment of patients under The Mental Health Act HP 1 2 3 4 3 Days
Support Services Assisting with lifting and positioning patients HP 1 2 3 4 3 Days Hospital Management Capital works management PD 1 1 3 3 3 Days Support Services Cleaning the non-clinical hospital environment RI 1 1 3 4 3 Days PathWest Clinical consultation and scientific advice HP 2 2 3 3 3 Days Community Mental Health Clozapine clinic HP 1 1 3 5 3 Days
Hospital Management Delegation schedule management (at relevant levels) PB 1 2 3 3 3 Days Pharmacy Drug dispensing for outpatients HP 1 1 3 4 3 Days Medical Ward Hospital nursing discharge service (home or clinic) HP 1 2 3 4 3 Days Allied Health Inpatient Physiotherapy HP 1 1 3 4 3 Days
SWROS Integrating and communicating patient care with other service providers CS 1 1 3 4 3 Days
Global Diagnostics Interventional procedures HP 1 2 4 4 3 Days Maternity Ward Midwifery Group Practice CS 1 2 3 4 3 Days Supply Procurement CS 1 1 3 4 3 days Catering services Receiving patient meal orders, including special requests HP 1 2 3 3 3 Days Pharmacy Supply and control of drugs HP 1 1 3 5 3 Days
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Department Function Impact Mins Hrs Days Wks. MTPD Community Mental Health Administration of depot injections in outpatient clinic HP 1 1 2 4 1 Week
Community Mental Health Administration of depot injections in the community HP 1 1 2 4 1 Week
Support Services Crime scene preservation, collection of evidence and preparation of court briefs NC 1 2 3 4 1 Week
Patient Information Elective Surgery/Waitlisting NC 1 1 3 4 1 Week Theatre Elective surgical Procedures HP 1 2 2 3 1 Week Support Services Electronic surveillance HS 1 2 3 3 1 Week Patient Information Filing HP 1 1 1 3 1 Week Hospital Management Financial reporting and accountability PB 1 1 2 3 1 Week SARU Geriatric medicine clinics HP 1 1 2 3 1 Week Supply Imprest reads HP 1 1 2 3 1 Week Supply Imprest restocking HP 1 1 2 3 1 Week SWROS Infection control HP 1 1 2 4 1 Week Medical Ward Infusion clinic HP 1 2 3 3 1 Week Allied Health Inpatient Occupational Therapy HP 1 1 2 4 1 Week Allied Health Inpatient Social Work and Welfare HP 1 1 2 4 1 Week Hospital Management Insurance management FL 1 1 2 3 1 Week Supply iProcurement stock non-stock requisitions HP 1 1 2 3 1 Week Allied Health Issuable equipment management HP 1 1 2 4 1 Week
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Department Function Impact Mins Hrs Days Wks. MTPD
Paediatric Ward Minor paediatric procedures (I.e. transfusions, scans, bloods) HP 1 1 2 4 1 Week
Surgical Ward Outpatient clinics HP 1 1 2 3 1 Week Maternity Ward Outpatient clinics HP 1 1 2 3 1 Week Allied Health Outpatient Occupational Therapy HP 1 1 2 4 1 Week Allied Health Outpatient Social Work and Welfare HP 1 1 2 4 1 Week SARU Parkinson’s clinic HP 1 1 2 3 1 Week PathWest Pathology service to outpatients RI 1 1 3 4 1 Week SWROS Planning and delivery of radiotherapy services HP 1 1 4 4 1 Week Critical Care Private sector ICU services HP 1 2 2 3 1 Week Patient Information Processing contracting services transactions CS 1 1 2 3 1 Week Patient Information Processing Mail CS 1 1 2 4 1 Week PathWest Provision of collection materials HP 1 2 3 3 1 Week SWROS Quality Assurance (QA) and machine operation HP 1 1 2 3 1 Week Supply Receiving stock for Bunbury/SW region CS 1 1 2 3 1 Week Support Services Reporting and recording criminal incidents NC 1 2 3 4 1 Week Patient Information Scanning (ROI, medical records, ad hoc requests) NC 1 1 2 3 1 Week
APU/PICU Treatment of voluntary 'at risk' clients with a major mental illness HP 1 1 2 3 1 Week
Allied Health Aboriginal Liaison service HP 1 1 2 3 2 Weeks
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Department Function Impact Mins Hrs Days Wks. MTPD
Pharmacy Clinical pharmacy services (reviews, history, counselling) NC 1 1 2 3 2 Weeks
Hospital Management Contract management PB, HP 1 1 3 3 2 Weeks
Hospital Management Contracted clinician management HP 1 1 1 3 2 Weeks Medical Ward Discharge Lounge CS 1 1 2 3 2 Weeks Patient Information FOI application processing NC 1 1 2 3 2 Weeks Community Mental Health Group therapy program HP 1 1 2 4 2 Weeks
Hospital Management Health and safety management HS 1 1 2 3 2 Weeks Allied Health Inpatient Allied Health Assistant service HP 1 1 2 3 2 Weeks Allied Health Inpatient Dietetics HP 1 1 2 4 2 Weeks Allied Health Inpatient Speech Pathology HP 1 1 2 4 2 Weeks Patient Information Main Reception RI 1 1 2 3 2 Weeks Hospital Management Medical legal management NC 1 1 1 3 2 Weeks Catering services Menu Planning HP 1 1 2 3 2 Weeks Allied Health Outpatient Allied Health Assistant service HP 1 1 2 3 2 Weeks
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Department Function Impact Mins Hrs Days Wks. MTPD
Allied Health Outpatient Dietetics HP 1 1 2 4 2 Weeks Allied Health Outpatient Physiotherapy HP 1 1 2 3 2 Weeks Allied Health Outpatient Speech Pathology HP 1 1 2 4 2 Weeks Patient Information Processing ROI NC 1 1 3 4 2 Weeks Critical Care Acute renal dialysis service HP 1 2 2 3 1 Month + Critical Care Short stay ED FACEM led inpatient care <than 24 hours HP 1 2 2 2 1 Month + Patient Information Archiving medical records HS 1 1 1 2 1 Month + Support Services Asset security FL 1 1 2 2 1 Month + Support Services Assist with transfer of still people to mortuary CS 1 2 2 2 1 Month + Support Services Assistance with prisoner security HS 1 1 1 2 1 Month + Patient Information Cash management FL 1 1 1 2 1 Month + SWROS Clinical research programs OO 1 1 1 1 1 Month + Support Services Close of business lockup FL 1 1 2 3 1 Month + Hospital Management Complaints management RI 1 1 1 3 1 Month Patient Information Correcting patient information errors FL 1 1 1 2 1 Month + Pharmacy Drug dispensing for discharge HP 1 1 1 1 1 Month +
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Department Function Impact Mins Hrs Days Wks. MTPD
Pharmacy Drug information for nursing, medical and allied health staff HP 1 1 1 1 1 Month +
Theatre Endoscopy Unit HP 1 1 2 2 1 Month + Hotel Services Escorting patients, staff and visitors HS 1 1 2 3 1 Month + Hospital Management External agency relationships and liaison RI 1 1 1 1 1 Month + Facilities Management Gardens and Grounds. RI 1 1 1 2 1 Month + Support Services Grounds patrolling and security HS 1 1 2 3 1 Month + Community Mental Health Individual therapy in outpatient clinic HP 1 1 1 2 1 Month +
Community Mental Health Individual therapy in community HP 1 1 1 2 1 Month +
SWROS Maintenance and servicing of machines HP 1 1 1 1 1 Month + Patient Information Managing complaints and compliments RI 1 1 1 3 1 Month + Facilities Management Minor Works HS 1 1 2 3 1 Month +
APU/PICU Monitoring outpatient clients post olanzapine depot administration HP 1 1 2 3 1 Month +
SWROS New patient and follow up clinics HP 1 1 1 2 1 Month + Hospital Management Operational planning OO 1 1 1 2 1 Month + Paediatric Ward Outpatient clinic HP 1 1 1 2 1 Month +
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Department Function Impact Mins Hrs Days Wks. MTPD
Facilities Management Planned Maintenance HS 1 1 2 3 1 Month + Patient Information Processing audit requests NC 1 1 2 3 1 Month + APU/PICU Provision of mental health beds for the state HP 1 1 1 3 1 Month + Supply Returning stock for Bunbury/SW region CS 1 1 2 2 1 Month + Patient Information Secretarial services to third parties RI 1 1 1 1 1 Month + Support Services Valuable and property RI 1 2 2 3 1 Month +
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Consolidated Interdependencies
Internal Interdependencies
External Interdependencies
Acu
te P
sych
iatri
c U
nit
Allie
d H
ealth
Crit
ical
Car
e
Hos
pita
l Man
agem
ent
HS
SU
Mat
erni
ty W
ard
Med
ical
War
d
Pae
diat
ric W
ard
Pat
ient
Info
rmat
ion
Pha
rmac
y
Psy
chia
tric
Inte
nsiv
e C
are
Sup
port
Serv
ices
Sub
-Acu
te R
esto
rativ
e U
nit
Sup
ply
Sur
gica
l War
d
Thea
tre
SJO
GH
Fac
ilitie
s
SJO
G C
ater
ing
SJO
GH
Clin
ical
Pat
hWes
t
Glo
bal D
iagn
ostic
s
Dis
trict
Site
s
Terti
ary
Site
s
Spo
tless
Lin
en
Service Area
Acute Psychiatric Unit U B U U U B U U U U B B U Allied Health D B U B B B U U B U B B U B B Critical Care B B U U B B U B B B U B U B B U U B U U B B U Hospital Management D D D D D D D D D D D D D D D U HSSU D U D D D U D U D B U U Maternity Ward B B U D B U U U U B B U U U U U B B U Medical Ward B B B U D B U U U B U B U U U U U U B B U Paediatric Ward U U U U B B U U U U U B U U U U U B B U Patient Information D D D U D D D U D U D D U B B Pharmacy D D U D D D U D U D B D D U D Psychiatric Intensive Care B U U U U U D D U U U U B B U Support Services D D D U D D D D D D D U D D U Sub-Acute Restorative Unit B U U B U U U U D U U U U U U B B U Supply D D D U D D D D D B D B D D D U D Surgical Ward B B U U B B B U U U U U B U U U U U B B U Theatre D B U B D B U U U U B U U U U U U
D Downstream dependency U Upstream dependency
B Up and downstream dependency
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Effective: < Insert Date >
Annex 2 - Acute Psychiatric Unit (APU) Acute Psychiatric Unit
Roles and responsibilities Coordinate, manage and evaluate Acute and Intensive care psychiatric Services Team Members Roles Position Area Warden Shift Coordinator Warden Clinical Nurse Manager Response Team Member Head of Department Critical Business Functions
Function Impact Impact Ratings Mins Hrs Days Wks. MTPD
Containment and treatment of high risk patients in the intensive care unit HP 1 2 3 4 1 D
Assessment and treatment of patients under the Mental Health Act 2014 HP 1 2 3 4 3 D
Treatment of voluntary 'at risk' clients with a major mental illness HP 1 1 2 3 1 Wk
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Containment and treatment of high risk patients in the intensive care unit
Transfer function to an alternative provider
3 days Relocate resources to a backup site
1 month
Assessment and treatment of patients under The MH Act
Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
Treatment of voluntary 'at risk' clients with major mental illness
Transfer function to an alternative provider
2 weeks Relocate resources to a backup site
1 month
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Date of Last Review: August 2018 Page 41 of 113 Date Next Review: August 2019
Dependencies
People
Service / activity Med
ical
sta
ff
Nur
sing
sta
ff
PC
A
Adm
inis
tratio
n st
aff
Eng
inee
rs
Coo
rdin
ator
Assessment and treatment of patients under the Mental Health Act 2014 5 5 4 4 3 4
Containment and treatment of high risk patients in the intensive care unit 5 5 4 4 3 4
Treatment of voluntary 'at risk' clients with a major mental illness 4 5 3 4 3 4
Provision of mental health beds for the state 5 5 1 3 1 4 Monitoring outpatient clients post olanzapine depot administration 3 5 1 2 1 2 Utilities / essential services
Service / activity Pow
er
Wat
er
Air-
cond
ition
ing
/ Hea
ting
Cal
l bel
l sys
tem
Assessment and treatment of patients under the Mental Health Act 2014 5 3 3 4
Containment and treatment of high risk patients in the intensive care unit 5 3
3 4
Treatment of voluntary 'at risk' clients with a major mental illness 5 3 3 4 Provision of mental health beds for the state 5 3 3 4 Monitoring outpatient clients post olanzapine depot administration 1 1 3 4 Office equipment and telecommunications
Service / activity Per
sona
l co
mpu
ter
Prin
ter (
blac
k an
d w
hite
) Fa
x m
achi
ne
Mob
ile p
hone
Wor
ksta
tion
Two
way
ra
dio
Assessment and treatment of patients under The Mental Health Act 5 3 2 4 3 3
Containment and treatment of high risk patients in the intensive care unit 5 3 2 4 3 3
Treatment of voluntary 'at risk' clients with a major mental illness 5 3 2 4 3 3
Provision of mental health beds for the state 1 3 3 4 3 3 Monitoring outpatient clients post olanzapine depot administration 1 3 1 2 3 1
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Date of Last Review: August 2018 Page 42 of 113 Date Next Review: August 2019
Medical Equipment
Service / activity Def
ibril
lato
r
Man
ual B
P M
achi
ne
Aut
omat
ic B
P M
achi
ne
EC
G
Pat
ient
Bed
s
CP
AP
Equ
ipm
ent
Res
us T
rolle
y
Assessment and treatment of patients under The Mental Health Act 3 4 4 4 5 3 5
Containment and treatment of high risk patients in the intensive care unit 3 4 4 4 5 3 5
Treatment of voluntary 'at risk' clients with a major mental illness 3 4 4 4 5 3 5
Provision of mental health beds for the state 3 4 4 4 5 3 5 Monitoring outpatient clients post olanzapine depot administration 3 5 5 4 1 1 5
Specialised Equipment
Service / activity Filin
g Tr
olle
y
Med
icat
ions
Cup
boar
d
EFT
PO
S/A
TM
Cle
anin
g Tr
olle
y
IV /E
quip
men
t Tro
lley
Clin
ical
Was
te B
ins/
Con
tain
ers
Veh
icle
s
Ther
apy
Equ
ipm
ent
Mob
ile D
ures
s A
larm
s
Assessment and treatment of patients under the Mental Health Act 2014 3 4 3 4 3 4 3 3 3
Containment and treatment of high risk patients in the intensive care unit 3 4 3 4 3 4 3 3 3
Treatment of voluntary 'at risk' clients with a major mental illness 3 4 3 4 3 4 3 3 3
Provision of mental health beds for the state 3 4 3 4 3 4 3 3 3 Monitoring outpatient clients post olanzapine depot administration 1 1 1 2 3 4 1 3 1
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Date of Last Review: August 2018 Page 43 of 113 Date Next Review: August 2019
Key consumables
Service / activity Sta
tiona
ry
Han
d H
ygie
ne
PP
E
Med
ical
C
onsu
mab
les
/ Im
pres
t Ite
ms
Pha
rmac
eutic
als
Assessment and treatment of patients under the Mental Health Act 2014 4 4 4 5 5
Containment and treatment of high risk patients in the intensive care unit 4 4 4 5 5
Treatment of voluntary 'at risk' clients with a major mental illness 4 4 4 5 5 Provision of mental health beds for the state 4 4 4 5 5 Monitoring outpatient clients post olanzapine depot administration 4 4 4 5 5 Systems / applications
Service / activity Web
PA
S
BO
SS
net
Mic
roso
ft S
uite
NaC
S
Clin
ical
Inci
dent
Man
agem
ent
Sys
tem
(CIM
S)
On
call
Ros
ter
ME
X
iPR
OC
iSO
FT C
linic
al M
anag
er
SM
S G
atew
ay
Inte
lli vi
ewer
eFor
ms
PS
OLI
S Assessment and treatment of patients under the Mental Health Act 2014
3 4 3 3 3 5 4 4 4 4 3 4 5
Containment and treatment of high risk patients in the intensive care unit
3 4 3 3 3 5 4 4 4 4 3 4 5
Treatment of voluntary 'at risk' clients with a major mental illness
3 4 3 3 3 5 4 4 4 4 3 4 5
Provision of mental health beds for the state
3 4 3 3 3 5 4 4 4 4 3 4 5
Monitoring outpatient clients post olanzapine depot administration
3 4 3 3 3 5 1 1 1 1 3 1 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 44 of 113 Date Next Review: August 2019
Annex 3 - Allied Health
Allied Health
Key responsibilities Coordinate, manage and evaluate Allied Health Services. Team members Roles Position Area Warden Shift Coordinator Warden Allied Health Manager Response Team Member Senior Physiotherapist Critical Business Functions
Function Impact Impact Ratings Mins Hrs Days Wks. MTPD
Inpatient Physiotherapy HP 1 1 3 4 3 D
Inpatient Occupational Therapy HP 1 1 2 4 1 Wk
Outpatient Occupational Therapy HP 1 1 2 4 1 Wk
Inpatient Social Work and Welfare HP 1 1 2 4 1 Wk
Outpatient Social Work and Welfare HP 1 1 2 4 1 Wk
Issuable equipment management HP 1 1 2 4 1 Wk
Inpatient Speech Pathology HP 1 1 2 4 2 Wk
Outpatient Speech Pathology HP 1 1 2 4 2 Wk
Inpatient dietetics HP 1 1 2 4 2 Wk
Outpatient dietetics HP 1 1 2 4 2 Wk
Outpatient Physiotherapy HP 1 1 2 3 2 Wk
Inpatient Allied Health assistance HP 1 1 2 3 2 Wk
Outpatient Allied Health Assistance HP 1 1 2 3 2 Wk
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 45 of 113 Date Next Review: August 2019
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Inpatient Physiotherapy
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Inpatient Occupational Therapy
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Outpatient Occupational Therapy
Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
Inpatient Social Work and Welfare
Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
Outpatient Social Work and Welfare
Temporarily suspend 1 week
Relocate resources to a backup site
1 month
Issuable equipment management
Temporarily suspend 1 week
Relocate resources to a backup site
1 month
Inpatient Speech Pathology
Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
Outpatient Speech Pathology
Temporarily suspend 1 week
Relocate resources to a backup site
1 month
Inpatient dietetics Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
Outpatient dietetics
Temporarily suspend 1 week
Relocate resources to a backup site
1 month
Outpatient Physiotherapy
Temporarily suspend 1 week
Relocate resources to a backup site
1 month
Inpatient Allied Health assistance
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Outpatient Allied Health Assistance
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 46 of 113 Date Next Review: August 2019
Dependencies
People
Service / activity Med
ical
sta
ff
Nur
sing
sta
ff A
dmin
istra
tion
staf
f M
anag
emen
t
Sto
rem
an
Phy
siot
hera
pist
S
ocia
l Wor
k an
d W
elfa
re
Occ
upat
iona
l Th
erap
ist
Die
ticia
n S
peec
h Th
erap
ist
ALO
A
llied
Hea
lth
Ass
ista
nt
Inpatient Physiotherapy 5 5 1 3 1 5 2 3 1 2 1 1 Outpatient Physiotherapy 3 1 5 3 1 5 1 1 1 1 1 1 Inpatient Occupational Therapy 5 5 1 3 1 1 2 5 1 1 1 1 Outpatient Occupational Therapy 3 1 5 3 1 1 1 5 1 1 1 1 Inpatient Speech Pathology 5 5 1 3 1 1 1 1 3 1 1 1 Outpatient Speech Pathology 3 1 4 3 1 1 1 1 3 1 1 1 Inpatient Dietetics 5 5 1 3 4 1 1 1 5 3 1 1 Outpatient Dietetics 3 1 4 3 4 1 1 1 5 3 1 1 Inpatient Social Work and Welfare 4 1 1 3 1 1 5 3 1 1 3 1 Outpatient Social Work and Welfare 2 1 4 3 1 1 5 3 1 1 3 1 Inpatient Allied Health Assistant service 1 1 1 3 1 5 1 5 5 5 1 4 OP Allied Health Assistant Service 1 1 1 3 1 5 1 5 5 5 1 4 Aboriginal Liaison service 1 1 1 3 1 1 5 1 1 1 5 1 Issuable equipment management 1 1 5 3 1 5 1 5 1 1 1 4 Utilities / Essential Services
Service / activity Pow
er
Wat
er
Med
ical
oxy
gen
Med
ical
air
Med
ical
suc
tion
Ven
tilat
ion
/ A
irflo
w
Air-
cond
ition
ing
/ H
eatin
g C
all b
ell s
yste
m
Com
pres
sed
Air
Sew
erag
e
ICT
Inpatient Physiotherapy 5 1 5 4 5 3 3 4 1 5 3 Outpatient Physiotherapy 5 1 5 1 1 3 3 4 1 5 3 Inpatient Occupational Therapy 5 1 1 1 1 3 3 4 1 5 3 Outpatient Occupational Therapy 5 1 1 1 1 3 3 4 1 5 3 Inpatient Speech Pathology 5 1 1 1 1 3 3 4 1 5 3 Outpatient Speech Pathology 5 1 1 1 1 3 3 4 1 5 3 Inpatient Dietetics 5 1 1 1 1 3 3 4 1 5 3 Outpatient Dietetics 5 1 1 1 1 3 3 4 1 5 3 Inpatient Social Work and Welfare 5 1 1 1 1 3 3 4 1 5 3 Outpatient Social Work and Welfare 5 1 1 1 1 3 3 4 1 5 3 Inpatient Allied Health Assistant Svc 5 1 1 1 1 3 3 4 1 5 3 Outpatient Allied Health Assistant Svc 5 1 1 1 1 3 3 4 1 5 3 Aboriginal Liaison service 5 1 1 1 1 3 3 4 1 5 3 Issuable equipment management 5 4 1 1 1 3 3 4 4 5 3
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 47 of 113 Date Next Review: August 2019
Office equipment and telecommunications
Service / activity Per
sona
l com
pute
r La
ptop
/mob
ile
com
pute
r P
rinte
r (bl
ack
and
whi
te)
Pho
toco
pier
Fax
mac
hine
Doc
umen
t sca
nner
Des
k ph
one
Mob
ile p
hone
Pag
er
Inte
rnet
acc
ess
Wor
ksta
tion
Inpatient Physiotherapy 5 4 4 4 4 4 4 1 4 4 3 Outpatient Physiotherapy 5 4 4 4 4 4 4 1 4 4 4 Inpatient Occupational Therapy 5 4 4 4 4 4 4 1 4 4 3 Outpatient Occupational Therapy 5 4 4 4 4 4 4 1 4 4 4 Inpatient Speech Pathology 5 4 4 4 4 4 4 1 4 4 3 Outpatient Speech Pathology 5 4 4 4 4 4 4 1 4 4 4 Inpatient Dietetics 5 4 4 4 4 4 4 1 4 4 3 Outpatient Dietetics 5 4 4 4 4 4 4 1 4 4 4 Inpatient Social Work and Welfare 5 4 4 4 4 4 4 4 4 4 3 Outpatient Social Work and Welfare 5 4 4 4 4 4 4 4 4 4 4 Inpatient Allied Health Assistant service 4 4 4 4 4 4 4 1 4 4 3 Outpatient Allied Health Assistant service
4 4 4 4 4 4 4 1 4 4 4
Aboriginal Liaison service 5 4 4 4 4 4 4 4 4 4 3 Issuable equipment management 4 4 4 4 4 4 4 1 4 4 3 Medical Equipment
Service / activity Def
ibril
lato
r M
anua
l BP
M
achi
ne
Aut
omat
ic B
P
Mac
hine
P
atie
nt B
eds
Pat
ient
R
eclin
ers
Vita
l Sig
n M
onito
rs
Hoi
st
Hov
er m
at
Wei
ght
chai
rs/s
cale
s N
ebul
iser
s E
xam
inat
ion
Tabl
e Inpatient Physiotherapy 3 3 3 4 3 3 3 3 3 3 3 Outpatient Physiotherapy 3 3 3 1 1 2 2 1 2 1 3 Inpatient Occupational Therapy 1 1 1 4 3 1 3 3 3 1 3 Outpatient Occupational Therapy 1 1 1 1 1 1 2 1 1 1 3 Inpatient Speech Pathology 1 1 1 4 2 1 1 1 1 1 3 Outpatient Speech Pathology 1 1 1 1 1 1 1 1 1 1 3 Inpatient Dietetics 1 1 1 4 1 1 1 1 3 1 3 Outpatient Dietetics 1 1 1 1 1 1 1 1 3 1 3 Inpatient Social Work and Welfare 1 1 1 4 1 1 1 1 1 1 3 Outpatient Social Work and Welfare 1 1 1 1 1 1 1 1 1 1 3 Inpatient Allied Health Assistant service 3 3 3 4 1 3 3 1 1 1 3 Outpatient Allied Health Assistant service
3 3 3 1 1 2 3 3 1 1 3
Aboriginal Liaison service 1 1 1 4 2 1 1 1 1 1 3 Issuable equipment management 1 1 1 1 1 1 1 1 1 1 3
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 48 of 113 Date Next Review: August 2019
Specialised Equipment
Service / activity File
Sca
nner
Hov
er m
at
Whe
elch
airs
Mob
ility
Aid
s
Hoi
st
Veh
icle
s
Ther
apy
Equ
ipm
ent
Pal
let J
ack
Ladd
ers
Vid
eo c
onfe
renc
ing
hard
war
e M
obile
Dur
ess
Ala
rms
Inpatient Physiotherapy 3 3 3 5 3 1 3 1 1 3 1 Outpatient Physiotherapy 3 3 3 5 3 3 3 1 1 3 1 Inpatient Occupational Therapy 3 3 3 5 3 1 3 1 1 3 1 Outpatient Occupational Therapy 3 3 3 5 3 5 3 1 1 3 1 Inpatient Speech Pathology 3 3 3 5 3 1 3 1 1 3 1 Outpatient Speech Pathology 3 3 3 5 3 2 3 1 1 3 1 Inpatient Dietetics 3 3 3 5 3 1 3 1 1 3 1 Outpatient Dietetics 3 3 3 5 3 2 3 1 1 3 1 Inpatient Social Work and Welfare 3 3 3 5 3 1 3 1 1 3 5 Outpatient Social Work and Welfare 3 3 3 5 3 4 3 1 1 3 5 Inpatient Allied Health Assistant service 3 3 3 5 3 1 3 1 1 3 1 Outpatient Allied Health Assistant service
3 3 3 5 3 4 3 1 1 3 1
Aboriginal Liaison service 3 3 3 5 3 4 3 1 1 3 4 Issuable equipment management 3 3 3 5 3 4 1 4 3 3 1 Key Consumables
Service / activity Tuffi
ieW
ipe
Han
d H
ygie
ne
PP
E
Inpatient Physiotherapy 3 5 5 Outpatient Physiotherapy 3 5 3 Inpatient Occupational Therapy 3 5 5 Outpatient Occupational Therapy 3 5 3 Inpatient Speech Pathology 3 5 5 Outpatient Speech Pathology 3 5 3 Inpatient Dietetics 3 5 5 Outpatient Dietetics 3 5 3 Inpatient Social Work and Welfare 3 5 5 Outpatient Social Work and Welfare 3 5 3 Inpatient Allied Health Assistant service 3 5 5 Outpatient Allied Health Assistant service 3 5 3 Aboriginal Liaison service 3 5 5 Issuable equipment management 3 1 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 49 of 113 Date Next Review: August 2019
Systems / Applications
Service / activity Web
PA
S
Hea
lthPo
int
BO
SS
net
Mic
roso
ft S
uite
ME
X
iPR
OC
iSO
FT C
linic
al M
anag
er
Inte
lli vi
ewer
eFor
ms
Ora
cle
PIA
RS
Inpatient Physiotherapy 5 3 5 4 3 3 5 5 3 3 3 Outpatient Physiotherapy 5 3 5 4 3 3 3 3 3 3 5 Inpatient Occupational Therapy 5 3 5 4 3 3 5 1 3 3 3 Outpatient Occupational Therapy 5 3 5 4 3 3 3 1 3 3 5 Inpatient Speech Pathology 5 3 5 4 3 3 5 5 3 3 3 Outpatient Speech Pathology 5 3 5 4 3 3 3 4 3 3 5 Inpatient Dietetics 5 3 5 4 3 3 5 1 3 3 3 Outpatient Dietetics 5 3 5 4 3 3 3 1 3 3 5 Inpatient Social Work and Welfare 5 3 5 4 3 3 3 1 3 3 3 Outpatient Social Work and Welfare 5 3 5 4 3 3 3 1 3 3 5 Inpatient Allied Health Assistant service 5 3 5 4 3 3 3 1 3 3 1 Outpatient Allied Health Assistant service 5 3 5 4 3 3 3 1 3 3 1
Aboriginal Liaison service 5 3 5 4 3 3 3 1 3 3 5 Issuable equipment management 5 3 5 4 3 3 1 1 3 3 4
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 50 of 113 Date Next Review: August 2019
Annex 4 - Community Mental Health
Critical Care Directorate
Roles and responsibilities Coordinate, manage and evaluate Community Mental Health services.
Team members Roles Position Area Warden Shift Coordinator Warden Clinical Nurse Manager
Critical Business Functions Function Impact Impact Ratings
Mins Hrs Days Wks. MTPD Assessment, treatment and monitoring of community mental health consumers HP 1 3 4 5 4 Hr
Clozapine clinic HP 1 1 3 5 3 D
Administration of depot injections in outpatient clinic HP 1 1 2 4 1 Wk
Administration of depot injections in the community HP 1 1 2 4 1 Wk
Group therapy program HP 1 1 2 4 2 Wk
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Assessment, treatment and monitoring of community mental health consumers
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Clozapine clinic Relocate resources to a backup site 1 month
Relocate resources to a backup site
1 month
Administration of depot injections in outpatient clinic
Relocate resources to a backup site 1 month
Relocate resources to a backup site
1 month
Administration of depot injections in the community
Transfer function to an alternative provider
3 days Relocate resources to a backup site
1 month
Group therapy program
Temporarily suspend 2 weeks
Relocate resources to a backup site
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 51 of 113 Date Next Review: August 2019
Dependencies People
Service / activity Med
ical
sta
ff
Nur
sing
sta
ff
Adm
inis
tratio
n st
aff
Eng
inee
rs
Pha
rmac
ist
Sto
rem
an
Soc
ial W
ork
and
Wel
fare
Occ
upat
iona
l The
rapi
st
Psy
chol
ogis
ts
Assessment, treatment and monitoring of community mental health consumers 4 4 4 3 4 3 4 4 4
Administration of depot injections in outpatient clinic 1 5 1 1 4 2 1 1 1
Administration of depot injections in the community 1 5 4 1 4 2 1 1 1
Individual therapy in the community 1 4 4 1 1 1 4 4 4 Individual therapy in outpatient clinic 1 4 3 1 1 1 4 4 4 Group therapy program 1 1 4 1 1 1 4 4 4 Clozapine clinic 5 5 5 1 5 1 1 1 1 Utilities / Essential Services
Service / activity Pow
er
Air-
cond
ition
ing
/ H
eatin
g C
all b
ell s
yste
m
Sew
erag
e
ICT
Assessment, treatment and monitoring of community mental health consumers 5 3 4 5 5
Administration of depot injections in outpatient clinic 4 2 4 5 5 Administration of depot injections in the community 4 1 1 1 1 Individual therapy in the community 4 1 1 1 1 Individual therapy in outpatient clinic 4 3 4 5 4 Group therapy program 4 3 4 5 4 Clozapine clinic 4 3 4 5 5
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 52 of 113 Date Next Review: August 2019
Office Equipment and Telecommunications
Service / activity Per
sona
l com
pute
r
Prin
ter (
blac
k an
d w
hite
)
Pho
toco
pier
Fax
mac
hine
Doc
umen
t sca
nner
Des
k ph
one
Mob
ile p
hone
DE
CT
Pho
nes
Pag
er
Inte
rnet
acc
ess
Wor
ksta
tion
Two
way
radi
o
Assessment, treatment and monitoring of community mental health consumers
5 5 5 5 5 4 4 4 4 5 4 4
Administration of depot injections in outpatient clinic 5 5 1 4 4 4 4 4 4 5 4 1
Administration of depot injections in the community 5 5 1 4 4 1 5 1 1 5 4 1
Individual therapy in the community 5 5 4 4 4 1 5 1 1 5 4 1
Individual therapy in outpatient clinic 5 5 4 4 4 4 4 4 4 5 4 4
Group therapy program 5 5 5 4 4 4 4 4 4 5 4 4 Clozapine clinic 5 5 5 5 5 4 4 4 4 5 4 4 Medical Equipment
Service / activity Def
ibril
lato
r
Man
ual B
P M
achi
ne
Aut
omat
ic B
P M
achi
ne
Wei
ght c
hairs
/sca
les
Exa
min
atio
n Ta
ble
Assessment, treatment and monitoring of community mental health consumers
3 4 4 3 1
Administration of depot injections in outpatient clinic 3 4 4 3 4 Administration of depot injections in the community 3 4 4 3 1 Individual therapy in the community 3 1 1 3 1 Individual therapy in outpatient clinic 3 1 1 3 1 Group therapy program 3 1 1 3 1 Clozapine clinic 3 4 4 3 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 53 of 113 Date Next Review: August 2019
Specialised Equipment
Service / activity Hea
dset
Filin
g Tr
olle
y
File
Sca
nner
Med
icat
ions
Cup
boar
d
Cle
anin
g Tr
olle
y
Clin
ical
Was
te B
ins/
Con
tain
ers
Veh
icle
s
Ther
apy
Equ
ipm
ent
Med
icat
ion/
Vac
cine
Frid
ges
Vid
eo c
onfe
renc
ing
hard
war
e
Mob
ile D
ures
s A
larm
s
Assessment, treatment and monitoring of community mental health consumers
3 3 4 4 3 5 5 3 5 4 4
Administration of depot injections in outpatient clinic 1 2 1 4 3 5 1 1 5 1 4
Administration of depot injections in the community 1 1 1 4 3 5 4 1 5 1 1
Individual therapy in the community 3 3 1 1 3 1 4 3 1 1 1 Individual therapy in outpatient clinic 3 3 1 1 3 1 1 3 1 4 4 Group therapy program 3 3 1 1 3 1 1 3 1 4 4 Clozapine clinic 3 3 1 1 3 1 1 1 1 1 4 Key Consumables
Service / activity Sta
tiona
ry
Arc
hivi
ng B
oxes
Han
d H
ygie
ne
PP
E
Med
ical
Con
sum
able
s /
Impr
est I
tem
s
Pha
rmac
eutic
als
Assessment, treatment and monitoring of community mental health consumers 5 3 5 5 5 5
Administration of depot injections in outpatient clinic 5 3 5 5 5 5 Administration of depot injections in the community 5 3 5 5 5 5 Individual therapy in the community 5 3 5 1 5 1 Individual therapy in outpatient clinic 5 3 5 1 5 1 Group therapy program 5 3 5 1 5 1 Clozapine clinic 5 3 5 5 5 5
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 54 of 113 Date Next Review: August 2019
Systems / Applications
Service / activity Web
PA
S
Hea
lthPo
int
BO
SS
net
Mic
roso
ft S
uite
ME
X
iPR
OC
iSO
FT C
linic
al M
anag
er
SM
S G
atew
ay
PS
OLI
S
iPha
rmac
y
PIA
RS
Assessment, treatment and monitoring of community mental health consumers
5 3 5 4 3 3 4 4 5 3 4
Administration of depot injections in outpatient clinic 2 3 5 4 3 3 4 4 5 3 1
Administration of depot injections in the community 2 3 5 4 3 3 4 4 5 3 4
Individual therapy in the community 2 3 5 4 3 3 1 4 5 1 4 Individual therapy in outpatient clinic 2 3 5 4 3 3 1 4 5 1 1 Group therapy program 2 3 5 4 3 3 1 4 5 1 1 Clozapine clinic 2 3 5 4 3 3 4 4 5 3 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 55 of 113 Date Next Review: August 2019
Annex 5 - Critical Care Directorate
Critical Care Directorate
Roles and responsibilities Coordinate, manage and evaluate Critical care services.
Team Members Roles Position Area Warden Shift Coordinator Warden Clinical Nurse Manager Response Team Member Head of Department
Critical Business Functions Function Impact Impact Ratings
Mins Hrs Days Wks. MTPD 24/7 FACEM led emergency medicine services HP 3 4 5 5 10 m
Campus Medical Emergency Response HP 3 4 4 4 15 m
Accredited Level 1 ICU service (CICM) HP 2 3 4 4 4 Hr
Designated regional resource centre HP 2 3 4 5 8 Hr
Private sector ICU services HP 1 2 2 3 1 Wk
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
24/7 FACEM-led emergency medicine services
Transfer function to an alternative provider
1 day Transfer function to an alternative provider
1 month
Campus Medical Emergency Response
Transfer function to an alternative provider
1 day Transfer function to an alternative provider
1 month
Accredited Level 1 ICU service (CICM)
Relocate resources 2 weeks Transfer function to an alternative provider
1 month
Designated regional resource centre
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Private sector ICU services Relocate resources 2 weeks
Transfer function to alternative provider
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 56 of 113 Date Next Review: August 2019
Dependencies People
Service / activity Med
ical
sta
ff
Nur
sing
sta
ff
PC
A
Adm
inis
tratio
n st
aff
Man
agem
ent
Pha
rmac
ist
Sec
urity
Offi
cer
Sto
rem
an
Phy
siot
hera
pist
Spe
ech
Ther
apis
t
Coo
rdin
ator
24/7 FACEM-led emergency medicine services 5 4 4 5 3 3 3 3 2 1
4
Campus Medical Emergency Response 5 4 1 1 1 1 1 1 1 1 1
Accredited Level 1 ICU service (CICM) 5 5 4 4 3 3 2 2 3 3 4
Designated regional resource centre 5 4 3 3 3 2 2 2 3 1 4 Private sector ICU services 5 4 4 4 3 3 1 1 3 1 4 Utilities / Essential Services
Service / activity Pow
er
Wat
er
Med
ical
oxy
gen
Med
ical
Nitr
ous
Oxi
de
Med
ical
air
Med
ical
suc
tion
Ven
tilat
ion/
Airf
low
Air-
cond
ition
ing
/ Hea
ting
Cal
l bel
l sys
tem
Pne
umat
ic T
ube
Sew
erag
e
ICT
24/7 FACEM-led emergency medicine services 5 3 5 3 4 5 4 3 4 4 4 5
Campus Medical Emergency Response 5 1 5 1 2 5 1 1 4 1 1 5
Accredited Level 1 ICU service (CICM) 5 3 5 1 4 5 3 3 4 4 4 5
Designated regional resource centre 5 3 5 1 4 5 3 3 4 4 4 5
Private sector ICU services 5 3 5 1 4 5 3 3 4 4 4 5
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 57 of 113 Date Next Review: August 2019
Office Equipment and Telecommunications
Service / activity Per
sona
l com
pute
r
Prin
ter (
blac
k an
d w
hite
) P
hoto
copi
er
Fax
mac
hine
Doc
umen
t sca
nner
Des
k ph
one
Mob
ile p
hone
DE
CT
Pho
nes
Zebr
a P
rinte
r
Bar
code
sca
nner
Pag
er
Inte
rnet
acc
ess
Wor
ksta
tion
Two
way
radi
o
24/7 FACEM-led emergency medicine services 4 4 4 4 4 4 3 4 3 4 4 4 3 4
Campus Medical Emergency Response 1 1 1 1 1 1 1 4 1 1 4 1 1 1
Accredited Level 1 ICU service (CICM) 4 4 4 4 4 4 2 4 2 1 4 4 3 2
Designated regional resource centre 4 4 4 4 4 4 2 4 2 1 4 4 3 2
Private sector ICU services 4 4 4 4 4 4 2 4 2 1 4 4 3 2
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 58 of 113 Date Next Review: August 2019
Medical Equipment
Service / activity IV
Pum
p D
efib
rilla
tor
Man
ual B
P M
achi
ne
Aut
omat
ic B
P M
achi
ne
Bla
dder
Sca
nner
E
CG
P
atie
nt B
eds
Isol
ette
s V
ital S
ign
Mon
itors
R
esus
cita
tion
Cot
s C
PA
P E
quip
men
t U
ltras
ound
Mac
hine
Te
lem
etry
Equ
ipm
ent
Hoi
st
Hov
er m
at
Res
us T
rolle
y W
eigh
t cha
irs/s
cale
s N
ebul
iser
s Im
agin
g E
quip
men
t In
stru
men
tatio
n
Dia
lysi
s U
nit
Ven
tilat
ors
24/7 FACEM led emergency medicine services
4 5 4 4 4 5 5 3 4 3 4 4 3 1 1 5 3 3 5 4 1 5
Campus Medical Emergency Response
2 5 4 3 1 5 3 1 4 1 3 1 1 1 1 5 1 3 1 4 1 2
Accredited Level 1 ICU service (CICM)
4 5 4 4 3 5 5 1 4 1 4 4 3 3 3 5 3 4 5 4 3 5
Designated regional resource centre
4 5 4 4 3 5 5 1 4 1 4 4 3 3 3 5 3 3 5 4 3 5
Private sector ICU services
4 5 4 4 3 5 5 1 4 1 4 4 3 3 3 5 3 3 5 4 3 5
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 59 of 113 Date Next Review: August 2019
Utilities / Essential Services
Service / activity M
edic
atio
ns C
upbo
ard
Dec
onta
min
atio
n
Pos
itive
pre
ssur
e is
olat
ion
Neg
ativ
e pr
essu
re Is
olat
ion
EFT
PO
S/A
TM
Cle
anin
g Tr
olle
y
Hov
er m
at
Whe
elch
airs
Mob
ility
Aid
s
IV /E
quip
men
t Tro
lley
Exa
min
atio
n Li
ghts
Clin
ical
Was
te B
ins/
Con
tain
ers
Mea
l Tro
lley
Fire
fight
ing
equi
pmen
t
Han
d Ba
sin
Pan
san
itise
rs
Med
icat
ion/
Vac
cine
Frid
ges
She
lvin
g/ra
cks
Vid
eo c
onfe
renc
ing
hard
war
e
Mob
ile D
ures
s A
larm
s
24/7 FACEM led emergency medicine services
5 5 4 5 3 3 1 4 3 4 4 5 3 5 4 4 5 3 3 3
Campus Medical Emergency Response
1 1 1 1 1 1 1 1 1 2 2 5 1 1 1 1 1 1 1 1
Accredited Level 1 ICU service (CICM)
5 1 1 5 1 3 3 3 3 4 4 5 2 5 4 4 5 3 3 1
Designated regional resource centre
5 1 1 5 1 3 3 3 3 4 4 5 2 5 4 4 5 3 3 1
Private sector ICU services
5 1 1 5 1 3 3 3 3 4 4 5 2 5 4 4 5 3 3 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 60 of 113 Date Next Review: August 2019
Key Consumables
Service / activity Sta
tiona
ry
Tuffi
ieW
ipe
Han
d H
ygie
ne
PP
E
Med
ical
Con
sum
able
s/Im
pres
t Ite
ms
Pha
rmac
eutic
als
Che
mic
al a
nd o
ther
con
sum
able
s
24/7 FACEM led emergency medicine services 4 3 5 5 5 5 4 Campus Medical Emergency Response 4 3 5 5 5 5 4 Accredited Level 1 ICU service (CICM) 4 3 5 5 5 5 4 Designated regional resource centre 4 3 5 5 5 5 4 Private sector ICU services 4 3 5 5 5 5 4 Systems / Applications
Service / activity Ros
tar
Web
PA
S
ED
IS
Hea
lthPo
int
BO
SS
net
Mic
roso
ft S
uite
NaC
S
Clin
ical
Inci
dent
Man
agem
ent
Sys
tem
(CIM
S)
On-
call
Ros
ter
ME
X
iPR
OC
iSof
t Clin
ical
Man
ager
Ent
erpr
ise
Bed
man
agem
ent
syst
em
SM
S G
atew
ay
Inte
lli vi
ewer
P
IAR
S
24/7 FACEM-led emergency medicine services
4 4 4 3 4 3 4 3 3 4 3 4 4 3 4 4
Campus Medical Emergency Response
1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1
Accredited Level 1 ICU service (CICM)
4 4 1 3 4 3 4 3 3 4 3 4 4 3 4 4
Designated regional resource centre
4 4 1 3 4 3 4 3 3 4 3 4 4 1 4 4
Private sector ICU services
4 4 1 3 4 3 4 3 3 4 3 4 4 1 4 4
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 61 of 113 Date Next Review: August 2019
Annex 6 - Hospital Management Hospital Management
Roles and responsibilities § Lead operations in partnership with other health providers and non-health agencies. § Ensure BH fulfils the role of the Regional Resource Centre for WACHS-South West Team members Roles Position Area Warden Executive Assistant Warden Operations Manager Response Team Member Medical Director Critical Business Functions
Function Impact Impact Ratings Mins Hrs Days Wks. MTPD
Clinical KPI and governance management HP 1 3 4 4 2 Hr
Emergency and disaster management CS 1 3 4 5 2 Hr
Parliamentary enquiries RI 1 3 4 4 8 Hr
Workforce management HS, HP 1 3 4 4 8 Hr
Media management RI 1 1 3 4 1 D
Delegation schedule management (at relevant levels) PB, HP 1 2 3 3 3 D
Capital works management PD 1 1 3 3 3 D
Insurance Management FL 1 1 2 3 1 Wk
Financial reporting and accountability PB 1 1 2 3 1 Wk
Health and safety management HS 1 1 2 3 2 Wk
Contract management PB, HP 1 1 3 3 2 Wk
Contracted clinician management HP 1 1 1 3 2 Wk
Medical legal management NC 1 1 1 3 2 Wk
Business Continuity Plan - Bunbury Hospital
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Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Clinical KPI and governance management
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Emergency and disaster management
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Parliamentary enquiries
Transfer function to an alternative provider
3 days Relocate resources to a backup site
1 month
Workforce management
Transfer function to an alternative provider
3 days Relocate resources to a backup site
1 month
Media management
Temporarily suspend 1 week
Relocate resources to a backup site
1 month
Delegation schedule management (at relevant levels)
Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
Capital works management
Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
Insurance Management
Transfer function to an alternative provider
1 month Relocate resources to a backup site
1 month
Financial reporting and accountability
Temporarily suspend 1 week
Relocate resources to a backup site
1 month
Health and safety management
Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
Contract management
Transfer function to an alternative provider
2 weeks Relocate resources to a backup site
1 month
Contracted clinician management
Transfer function to an alternative provider
2 weeks Relocate resources to a backup site
1 month
Medical legal management
Transfer function to an alternative provider
2 weeks Relocate resources to a backup site
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 63 of 113 Date Next Review: August 2019
Dependencies
People
Service / activity Med
ical
sta
ff
Nur
sing
sta
ff
PC
A
Adm
inis
tratio
n st
aff
Eng
inee
rs
Man
agem
ent
Pha
rmac
ist
OS
H R
epre
sent
ativ
es
Sec
urity
Offi
cer
Media management 4 4 1 4 1 4 1 1 1
Parliamentary enquiries 4 4 1 4 1 4 2 2 2
Complaints management 4 4 1 4 1 4 2 2 2
Operational planning 2 2 2 2 1 4 2 2 2
Insurance management 1 1 1 1 1 4 1 1 1
Financial reporting and accountability 1 1 1 1 1 4 1 1 1
Emergency and disaster management 4 4 1 1 4 4 2 3 4
Health and safety management 3 3 3 3 4 4 3 4 4
Contract management 1 1 1 1 1 4 3 1 1
Workforce management 3 3 1 4 1 4 3 3 1
Clinical KPI and governance management 4 4 1 1 1 4 3 1 1 Delegation schedule management (at relevant levels) 1 1 1 2 1 4 1 1 1
Contracted clinician management 4 4 1 1 1 4 1 1 1
External agency relationships and liaison 3 3 1 2 1 4 1 2 2
Medical legal management 5 5 1 4 1 4 3 1 1
Capital works management 1 1 1 1 4 4 1 1 2
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 64 of 113 Date Next Review: August 2019
Utilities / Essential Services
Service / activity Pow
er
Wat
er
Ven
tilat
ion/
Airf
low
Air-
cond
ition
ing
/ Hea
ting
ICT
Media management
Parliamentary enquiries 5 1 3 3 5
Complaints management 5 1 3 3 5
Operational planning 3 1 3 3 5
Insurance management 4 1 3 3 5
Financial reporting and accountability 4 1 3 3 5
Emergency and disaster management 5 4 3 3 5
Health and safety management 5 4 3 3 5
Contract management 3 1 3 3 5
Workforce management 5 1 3 3 5
Clinical KPI and governance management 5 1 3 3 5
Delegation schedule management (at relevant levels) 1 1 3 3 5
Contracted clinician management 3 1 3 3 5
External agency relationships and liaison 3 1 3 3 5
Medical legal management 4 1 3 3 5
Capital works management 4 1 3 3 5
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 65 of 113 Date Next Review: August 2019
Office Equipment and Telecommunications
Service / activity Per
sona
l com
pute
r
Lapt
op/m
obile
com
pute
r
Prin
ter (
blac
k an
d w
hite
)
Pho
toco
pier
Fax
mac
hine
Doc
umen
t sca
nner
Des
k ph
one
Mob
ile p
hone
DE
CT
Pho
nes
Pag
er
Inte
rnet
acc
ess
Wor
ksta
tion
Two
way
radi
o
Media management 5 3 1 3 1 1 4 4 4 1 3 4 1
Parliamentary enquiries 5 3 1 3 1 1 4 4 4 1 3 4 1
Complaints management 5 3 4 4 4 4 4 4 4 1 3 4 1
Operational planning 5 3 1 3 1 1 1 1 1 1 3 4 1
Insurance management 5 1 1 3 1 1 3 3 3 1 3 4 1 Financial reporting and accountability 5 1 2 3 2 2 3 3 3 1 3 4 1
Emergency and disaster management 5 4 3 3 3 3 4 4 4 4 3 4 3
Health and safety management 5 3 3 3 3 3 3 3 3 4 3 4 3
Contract management 5 3 3 3 3 3 3 3 3 1 3 4 1
Workforce management 5 3 3 3 3 3 3 3 3 1 3 4 1 Clinical KPI and governance management 5 3 3 3 3 3 3 3 3 1 3 4 1
Delegation schedule management (at relevant levels) 5 3 3 3 3 3 3 3 3 1 3 4 1
Contracted clinician management 5 3 3 3 3 3 3 3 3 1 3 4 1 External agency relationships and liaison 5 3 3 3 3 3 3 3 3 1 3 4 1
Medical legal management 5 3 3 3 3 3 2 2 2 1 3 4 1
Capital works management 5 1 3 3 3 3 2 2 2 1 3 4 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 66 of 113 Date Next Review: August 2019
Key Consumables
Service / activity Sta
tiona
ry
PP
E
Media management 4 1
Parliamentary enquiries 4 1
Complaints management 4 1
Operational planning 4 1
Insurance management 4 1
Financial reporting and accountability 4 1
Emergency and disaster management 4 4
Health and safety management 4 4
Contract management 4 1
Workforce management 4 1
Clinical KPI and governance management 4 1
Delegation schedule management (at relevant levels) 4 1
Contracted clinician management 4 1
External agency relationships and liaison 4 1
Medical legal management 4 1
Capital works management 4 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 67 of 113 Date Next Review: August 2019
Systems / Applications
Service / activity latti
ce
Ros
tar
Web
PAS
Hea
lthPo
int
BOSS
net
Mic
roso
ft Su
ite
NaC
S
Clin
ical
Inci
dent
Man
agem
ent S
yste
m (C
IMS)
LM
S TR
IM
FOI T
rack
er
Com
tech
Mes
seng
er
On-
call
Ros
ter
MEX
iP
RO
C
Ente
rpris
e Be
d m
anag
emen
t sys
tem
N
ursi
ng h
ours
per
pat
ient
day
SM
S G
atew
ay
eFor
ms
Book
ing
Man
ager
H
R D
atab
ase
Auto
cen
tral
PDM
S PI
ARS
Media management 1 1 4 1 4 5 3 4 1 5 1 1 1 1 1 3 3 3 1 3 1 1 1 1 Parliamentary enquiries 1 1 4 1 4 5 3 4 1 5 1 1 1 1 1 3 3 3 1 3 1 1 1 1
Complaints management 2 2 4 3 4 5 3 4 1 5 4 1 1 1 1 3 3 3 1 3 1 1 1 1
Operational planning 1 1 2 2 1 5 1 3 1 5 3 1 1 1 1 3 3 1 1 3 1 1 1 1 Insurance management 1 1 1 1 1 5 3 3 1 5 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Financial reporting and accountability 1 1 1 1 1 5 1 1 1 5 1 1 1 1 1 1 3 1 1 1 1 1 1 1
Emergency and disaster management
4 4 4 4 4 5 3 4 1 5 1 4 4 1 3 5 3 3 1 4 1 4 1 3
Health and safety management 1 2 1 4 4 5 1 4 4 5 1 1 1 4 4 1 3 3 3 3 1 3 1 3
Contract management 1 2 1 3 1 5 1 2 1 5 1 1 1 4 1 1 1 3 1 2 1 1 4 4
Workforce management 4 4 1 4 1 5 1 1 4 5 1 4 4 1 1 3 4 3 4 1 5 1 1 1
Clinical KPI and governance management
1 1 4 3 4 5 4 4 1 5 2 1 1 1 1 5 1 3 1 1 1 3 1 4
Delegation schedule management (at relevant levels)
1 1 1 3 1 5 1 1 1 5 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Contracted clinician management 3 4 1 2 1 5 1 1 1 5 1 1 1 1 1 1 1 1 1 1 1 1 1 1
External agency relationships and liaison
1 1 1 2 1 5 1 1 1 5 1 1 1 1 1 1 1 1 1 2 1 1 1 1
Medical legal management 4 1 2 2 4 5 4 4 1 5 4 1 1 1 1 1 1 1 1 2 1 1 1 1
Capital works management 1 1 2 3 1 5 1 1 1 5 1 1 1 4 4 1 1 1 1 3 1 1 1 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 68 of 113 Date Next Review: August 2019
Annex 7 - Hospital Sterilisation Service Unit
Hospital Sterilisation Service Unit
Roles and responsibilities § Overall functioning of the Hospital Sterilising Services in accordance with AS/NZ
4187:2003 and ACHS EQuIP and the National Safety and Quality Health Service standards.
§ Leadership and organisational support in the operational management of sterilising services.
Team Members
Roles Position Area Warden HSSU Manager Warden Senior Technician Critical Business Functions
Function Impact Impact Ratings Mins Hrs Days Wks. MTPD
Sterile surgical equipment supply CS 1 2 4 4 1 D
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Sterile surgical equipment supply
Transfer function to an alternative provider
3 days Relocate resources to a backup site
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 69 of 113 Date Next Review: August 2019
Dependencies
People
Service / activity Nur
sing
sta
ff
Eng
inee
rs
Tech
nici
ans
Man
agem
ent
Coo
rdin
ator
Provide a sterile supply of surgical equipment 2 4 5 3 4 Utilities / Essential Services
Service / activity Pow
er
Wat
er
Nat
ural
gas
Liqu
id p
etro
leum
ga
s (L
PG)
Air-
cond
ition
ing
/ H
eatin
g
Com
pres
sed
Air
Provide a sterile supply of surgical equipment 5 5 5 5 5 4 Office Equipment and Telecommunications
Service / activity Per
sona
l co
mpu
ter
Lapt
op/m
obile
co
mpu
ter
Prin
ter (
blac
k an
d w
hite
) D
esk
phon
e
Mob
ile p
hone
DE
CT
Pho
nes
Pag
er
Inte
rnet
acc
ess
Provide a sterile supply of surgical equipment 4 4 4 4 4 4 3 3 Specialised Equipment
Service / activity File
Sca
nner
Cle
anin
g Tr
olle
y
Col
d S
teril
iser
Dou
ble
Sin
ks
Han
d Ba
sin
Ben
ches
Ste
am S
teril
iser
s
Was
her/d
isin
fect
or
Inst
rum
ent D
ryer
Bat
ch W
ashe
r
Ultr
ason
ic
Inst
rum
ent T
rays
Trol
lies
Sea
lers
Incu
bato
rs
Provide a sterile supply of surgical equipment
4 4 4 4 4 4 4 4 4 3 4 4 4 4 4
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 70 of 113 Date Next Review: August 2019
Key Consumables
Service / activity Sta
tiona
ry
Han
d H
ygie
ne
PP
E
Med
ical
Con
sum
able
s /
Impr
est I
tem
s
Provide a sterile supply of surgical equipment 4 4 5 5 Systems / Applications
Service / activity Mic
roso
ft S
uite
ME
X
iPR
OC
Inst
raco
unt
Web
In
stra
coun
t
Provide a sterile supply of surgical equipment 4 4 4 5 3
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 71 of 113 Date Next Review: August 2019
Annex 8 - Maternity Ward
Maternity Ward
Roles and responsibilities § Coordinate the services, operations, and resources of Maternity ward to effectively
respond to WACHS - South West requirements and the needs of the South West population.
§ Ensuring the provision of a defined range of effective clinical and medical services within agreed budget, volume and quality benchmarks
Team members Roles Position Area Warden Shift Coordinator Warden Clinical Nurse Manager Response Team Member Head of Department Critical Business Functions
Function Impact Impact Ratings Mins Hrs Days Wks. MTPD
ED assessments > 20 weeks gestation HP 1 3 4 5 2 Hr
Labour and Birthing HP 2 3 4 5 4 Hr
Acute neonatal care (SCN 2A) HP 2 3 4 5 4 Hr
Antenatal care HP 1 3 4 5 4 Hr
Postnatal care HP 1 3 4 5 4 Hr
Midwifery Group Practice CS 1 2 3 4 3 D
Outpatient clinics HP 1 1 2 3 1 Wk
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 72 of 113 Date Next Review: August 2019
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
ED assessments > 20 weeks gestation
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Labour and Birthing
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Acute neonatal care (SCN 2A)
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Antenatal care Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Postnatal care Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Midwifery Group Practice
Temporarily suspend 2 days
Relocate resources to a backup site
1 month
Outpatient clinics Temporarily suspend 5 days
Relocate resources to a backup site
1 month
Dependencies People
Service / activity Med
ical
sta
ff
Nur
sing
sta
ff
PC
A
Adm
inis
tratio
n st
aff
Eng
inee
rs
Man
agem
ent
Coo
rdin
ator
Labour and Birthing 5 5 4 4 4 2 5 Antenatal care 5 5 4 4 4 2 5 Postnatal care 5 5 4 4 4 2 5 Outpatient clinics 3 5 2 5 2 2 2 Midwifery Group Practice 3 5 2 4 2 3 3 Acute neonatal care (SCN 2A) 5 5 4 4 4 2 5 ED assessments greater than 20 weeks gestation 5 5 4 4 4 3 5
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 73 of 113 Date Next Review: August 2019
Utilities / Essential Services
Service / activity Pow
er
Wat
er
Med
ical
oxy
gen
Med
ical
Nitr
ous
Oxi
de
Med
ical
air
Med
ical
suc
tion
Ven
tilat
ion/
Airf
low
Air-
cond
ition
ing
/ Hea
ting
Labour and Birthing 5 5 5 5 5 5 3 5 Antenatal care 5 5 5 5 5 5 3 5 Postnatal care 5 5 5 5 5 5 3 5 Outpatient clinics 5 4 1 1 1 1 1 3 Midwifery Group Practice 5 4 5 1 1 5 1 3 Acute neonatal care (SCN 2A) 5 5 5 5 5 5 3 5 ED assessments greater than 20 weeks gestation 5 5 5 5 5 5 3 5 Office Equipment and Telecommunications
Service / activity Per
sona
l com
pute
r
Lapt
op/m
obile
com
pute
r
Tabl
et
Prin
ter (
blac
k an
d w
hite
)
Prin
ter (
colo
ur)
Pho
toco
pier
Fax
mac
hine
Doc
umen
t sca
nner
Des
k ph
one
Mob
ile p
hone
DE
CT
Pho
nes
Pag
er
Inte
rnet
acc
ess
Wor
ksta
tion
Labour and Birthing 5 1 3 5 1 1 1 1 5 1 3 5 4 4 Antenatal care 5 1 3 5 3 1 1 1 5 1 3 5 4 4 Postnatal care 5 1 3 5 3 1 1 1 5 1 3 5 4 4 Outpatient clinics 5 1 3 5 3 3 5 2 5 1 3 1 4 4 Midwifery Group Practice
1 5 1 4 1 4 5 2 3 5 1 1 4 3
Acute neonatal care (SCN 2A)
5 1 1 3 1 1 1 1 5 1 3 1 4 4
ED assessments greater than 20 weeks gestation
3 1 3 5 1 1 3 3 3 1 3 5 4 3
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 74 of 113 Date Next Review: August 2019
Medical Equipment
Service / activity IV P
ump
Man
ual B
P M
achi
ne
Aut
omat
ic B
P M
achi
ne
EC
G
Pat
ient
Bed
s
Car
diot
ocog
raph
Mac
hine
s (C
TG)
Han
d he
ld fo
etal
hea
rt m
onito
rs
Isol
ette
s
Vita
l Sig
n M
onito
rs
Res
usci
tatio
n C
ots
Pho
toth
erap
y E
quip
men
t
CP
AP
Equ
ipm
ent
Ultr
asou
nd M
achi
ne
Labour and Birthing 5 5 3 2 5 5 5 1 5 5 1 1 5 Antenatal care 5 5 3 2 5 5 5 1 5 5 1 1 5 Postnatal care 5 5 3 2 5 5 5 1 5 5 1 1 5 Outpatient clinics 1 5 3 2 4 5 5 1 5 1 1 1 5 Midwifery Group Practice 1 5 1 1 3 5 5 1 1 1 1 1 2 Acute neonatal care (SCN 2A) 5 1 1 2 1 1 1 5 5 5 5 4 1
ED assessments greater than 20 weeks gestation 1 5 3 2 5 5 5 1 5 1 1 1 5
Specialised Equipment
Service / activity Hea
dset
Filin
g Tr
olle
y
File
Sca
nner
Cle
anin
g Tr
olle
y
Whe
elch
airs
PC
IA/P
CE
A
Eva
cuat
ion
Trol
ley
/ stre
tche
r
IV /E
quip
men
t Tro
lley
Exa
min
atio
n Li
ghts
Bat
h
Bab
y B
ath
Labour and Birthing 3 4 4 5 3 5 4 4 4 3 1 Antenatal care 3 4 4 5 3 1 1 4 4 3 1 Postnatal care 3 4 4 5 3 3 1 4 1 3 4 Outpatient clinics 3 4 4 5 3 1 1 4 4 1 1 Midwifery Group Practice 3 4 4 5 3 1 1 4 4 4 1 Acute neonatal care (SCN 2A) 3 4 4 5 3 1 1 4 1 3 4 ED assessments greater than 20 weeks gestation 3 4 4 5 3 1 1 4 4 3 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 75 of 113 Date Next Review: August 2019
Key Consumables
Service / activity Sta
tiona
ry
Tuffi
ieW
ipe
Han
d H
ygie
ne
PP
E
Med
ical
Con
sum
able
s /
Impr
est I
tem
s
Pha
rmac
eutic
als
Labour and Birthing 5 4 4 5 5 5 Antenatal care 5 4 4 5 5 5 Postnatal care 5 4 4 5 5 5 Outpatient clinics 5 4 4 5 5 5 Midwifery Group Practice 5 4 4 5 5 5 Acute neonatal care (SCN 2A) 5 4 4 5 5 5 ED assessments greater than 20 weeks gestation 5 4 4 5 5 5 Systems / Applications
Service / activity Hea
lthPo
int
BO
SS
net
Mic
roso
ft S
uite
On
call
Ros
ter
ME
X
iPR
OC
iS
OFT
Clin
ical
M
anag
er
Scr
ipt T
rack
er 2
SM
S G
atew
ay
Inte
lli vi
ewer
STO
RK
PIA
RS
Labour and Birthing 4 4 4 4 4 4 4 4 4 3 5 4 Antenatal care 4 4 4 4 4 4 4 4 4 4 5 4 Postnatal care 4 4 4 4 4 4 4 4 4 3 5 4 Outpatient clinics 4 4 4 4 4 4 4 4 4 4 5 4 Midwifery Group Practice 4 4 4 4 4 4 4 4 4 4 5 4 Acute neonatal care (SCN 2A) 4 4 4 4 4 4 4 4 4 4 5 4 ED assessments greater than 20 weeks gestation 4 4 4 4 4 4 4 4 4 4 5 4
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 76 of 113 Date Next Review: August 2019
Annex 9 - Medical Ward
Medical Ward
Roles and responsibilities § Coordinate the services, operations, and resources of the Medical Services Directorate
to effectively respond to WA Country Health Service-South West requirements and the needs of the South West population.
§ Ensure the provision of a defined range of effective clinical and medical services within agreed budget, volume, and quality benchmarks.
Team members Roles Position Area Warden Shift Coordinator Warden Clinical Nurse Manager Response Team Member Head of Department Critical Business Functions Function Impact Impact Ratings
Mins Hrs Days Wks. MTPD
Acute medical care HP 1 3 4 5 8 Hr
Hospital nursing discharge service (home or clinic) HP 1 2 3 4 3 D
Infusion clinic HP 1 2 3 3 1 Wk
Discharge lounge CS 1 1 2 3 2 Wk
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Acute medical care
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Hospital nursing discharge service (home or clinic)
Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
Infusion clinic Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
Discharge lounge
Temporarily suspend 2 weeks
Relocate resources to a backup site
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 77 of 113 Date Next Review: August 2019
Dependencies People
Service / activity Med
ical
sta
ff
Nur
sing
sta
ff
PC
A
Adm
inis
tratio
n st
aff
Eng
inee
rs
Coo
rdin
ator
Acute medical care 5 5 4 3 4 5 Infusion clinic 5 5 2 1 2 5 Discharge Lounge 2 4 3 3 2 4 Hospital nursing discharge service (home or clinic) 4 5 1 3 2 5 Utilities / Essential Services
Service / activity Pow
er
Wat
er
Med
ical
oxy
gen
Med
ical
air
Med
ical
suc
tion
Air-
cond
ition
ing
/ H
eatin
g
Cal
l bel
l sys
tem
Acute medical care 5 4 5 4 5 4 5 Infusion clinic 4 3 4 1 2 3 5 Discharge Lounge 3 3 4 1 2 3 4 Hospital nursing discharge service (home or clinic) 3 3 1 1 1 3 1 Office Equipment and Telecommunications
Service / activity Per
sona
l com
pute
r
Lapt
op/m
obile
com
pute
r
Prin
ter (
blac
k an
d w
hite
)
Pho
toco
pier
Fax
mac
hine
Doc
umen
t sca
nner
Des
k ph
one
Mob
ile p
hone
DE
CT
Pho
nes
Pag
er
Inte
rnet
acc
ess
Wor
ksta
tion
Acute medical care 5 4 4 4 5 3 4 1 4 4 5 3 Infusion clinic 5 1 4 2 3 2 5 1 1 4 5 2 Discharge Lounge 5 1 4 2 3 2 4 1 4 4 5 2 Hospital nursing discharge service (home or clinic) 5 1 4 4 3 2 3 5 1 1 5 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 78 of 113 Date Next Review: August 2019
Medical Equipment
Service / activity IV P
ump
Def
ibril
lato
r
Man
ual B
P M
achi
ne
Aut
omat
ic B
P M
achi
ne
Bla
dder
Sca
nner
EC
G
Pat
ient
Bed
s
Pat
ient
Rec
liner
s
CP
AP
Equ
ipm
ent
Tele
met
ry E
quip
men
t
Hoi
st
Hov
erM
att
Res
us T
rolle
y
Wei
ght c
hairs
/sca
les
Neb
ulis
ers
Acute medical care 5 4 4 4 4 5 5 1 5 4 5 3 5 4 4 Infusion clinic 5 1 1 5 1 1 1 5 1 1 2 1 1 1 1 Discharge Lounge 3 1 1 5 1 1 1 4 1 1 2 1 1 1 1 Hospital nursing discharge service (home or clinic)
4 1 5 1 1 1 1 1 1 1 1 1 1 1 1
Specialised Equipment
Service / activity Med
icat
ions
C
upbo
ard
Cle
anin
g Tr
olle
y
Whe
elch
airs
Mob
ility
Aid
s
IV /
Equi
pmen
t Tr
olle
y
Exa
min
atio
n Li
ghts
C
linic
al W
aste
Bin
s /
Con
tain
ers
Veh
icle
s
Acute medical care 5 4 4 4 5 3 5 1 Infusion clinic 1 1 1 1 5 1 5 1 Discharge Lounge 1 1 4 3 1 1 5 1 Hospital nursing discharge service (home or clinic) 1 1 1 1 5 1 5 5 Key Consumables
\
Service / activity Sta
tiona
ry
Tuffi
ieW
ipe
Han
d H
ygie
ne
PP
E
Med
ical
Con
sum
able
s /
Impr
est I
tem
s
Pha
rmac
eutic
als
Acute medical care 5 4 4 5 5 5 Infusion clinic 5 4 4 5 5 5 Discharge Lounge 5 2 4 5 2 5 Hospital nursing discharge service (home or clinic) 5 4 4 5 5 5
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 79 of 113 Date Next Review: August 2019
Systems / Applications
Service / activity Ros
tar
Web
PA
S
BO
SS
net
NaC
S
ME
X
iPR
OC
iSO
FT C
linic
al M
anag
er
Ent
erpr
ise
Bed
man
agem
ent s
yste
m
Scr
ipt T
rack
er 2
S
MS
Gat
eway
In
Cel
li vi
ewer
PIA
RS
Acute medical care 3 4 4 4 4 4 5 4 4 3 4 3 Infusion clinic 3 4 4 4 4 4 5 1 4 1 1 1 Discharge Lounge 3 4 4 4 4 4 1 3 4 1 1 1 Hospital nursing discharge service (home or clinic) 3 4 4 1 4 4 5 1 1 1 1 4
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 80 of 113 Date Next Review: August 2019
Annex 10 - Paediatric Ward
Paediatric Ward
Roles and responsibilities § Coordinates the services, operations, and resources of Paediatric ward to effectively
respond to WACHS - South West requirements. § Ensuring the provision of a defined range of effective clinical and medical services
within agreed budget, volume and quality benchmarks.
Team members
Roles Position Area Warden Shift Coordinator Warden Clinical Nurse Manager Response Team Member Head of Department Critical Business Functions
Function Impact Impact Ratings Mins Hrs Days Wks. MTPD
Acute paediatric care HP 1 3 4 5 8 Hr
Minor paediatric procedures HP 1 1 2 4 1 Wk
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Acute paediatric care
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Minor paediatric procedures
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 81 of 113 Date Next Review: August 2019
Annex 11 - Patient Information
Patient Information
Roles and responsibilities Coordinate Patient Information Clerking and Medical Record operations Team members
Roles Position Area Warden Patient Information Supervisor Warden Coordinator Resource and Planning Response Team Member Assistant Patient Information Supervisor Critical Business Functions
Function Impact Impact Ratings Mins Hrs Days Wks. MTPD
Switchboard HP 1 3 4 5 2 Hr
Pulling files HP 1 1 2 4 4 Hr
Managing patient administration systems CS 1 2 3 4 1 D
Ward clerking CS 1 2 3 4 1 D
Outpatient clerking CS 1 2 3 4 1 D
Elective surgery waitlisting NC 1 1 3 4 5 D
Processing mail CS 1 1 2 4 1 Wk
Processing contracting services transactions CS 1 1 2 3 1 Wk
Scanning (ROI, medical records, ad hoc requests) NC 1 1 2 3 1 Wk
Filing (loose leaf) HP 1 1 1 3 1 Wk
FOI/ROI application processing NC 1 1 2 3 2 Wk
Main Reception RI 1 1 2 3 2 Wk
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 82 of 113 Date Next Review: August 2019
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Switchboard Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Pulling files Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Managing patient administration systems
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Ward clerking Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Outpatient clerking
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Elective surgery waitlisting
Transfer function to an alternative provider
3 days Relocate resources to a backup site
1 month
Processing mail Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
Processing contracting services transactions
Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
Scanning (ROI, medical records, ad hoc requests)
Temporarily suspend 3 days
Relocate resources to a backup site
1 month
Filing (loose leaf) Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
FOI/ROI application processing
Temporarily suspend 1 week
Relocate resources to a backup site
1 month
Main Reception Temporarily suspend 1 week
Relocate resources to a backup site
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 83 of 113 Date Next Review: August 2019
Dependencies People
Service / activity Med
ical
sta
ff
Nur
sing
sta
ff
Adm
inis
tratio
n st
aff
Man
agem
ent
Sup
ervi
sor
Switchboard 1 1 5 3 3 Filing 1 1 5 3 3 Archiving medical records 1 1 5 3 3 Scanning (ROI, medical records, ad hoc requests) 1 1 5 3 3 Managing patient administration systems (admissions, discharges and transfers) 1 1 5 3 3
Preparing files for OP clinics 1 1 5 3 3 Processing ROI 1 1 5 3 3 Correcting patient information errors 1 1 5 3 3 Elective Surgery/Waitlisting 3 1 5 3 3 Processing audit requests 1 1 5 3 3 FOI application processing 3 1 5 3 3 Managing complaints and compliments 4 4 5 4 4 Main Reception 1 1 5 3 3 Cash management (e.g. patient accounts, telephone collection) 1 1 5 3 3 Ward Clerking 2 2 5 3 3 Processing Mail 1 1 5 3 3 OP Clerking 2 2 5 3 3 Secretarial services to third parties 1 1 5 3 3 Processing contracting services transactions 1 1 5 3 3
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 84 of 113 Date Next Review: August 2019
Utilities / Essential Services
Service / activity Pow
er
Ven
tilat
ion/
Airf
low
Air-
cond
ition
ing
/ Hea
ting
Switchboard 5 3 3 Filing 5 3 3 Archiving medical records 5 3 3 Scanning (ROI, medical records, ad hoc requests) 5 3 3 Managing patient administration systems(admissions, discharges and transfers) 5 3 3
Preparing files for OP clinics 5 3 3 Processing ROI 5 3 3 Correcting patient information errors 5 3 3 Elective Surgery/Waitlisting 5 3 3 Processing audit requests 5 3 3 FOI application processing 5 3 3 Managing complaints and compliments 5 3 3 Main Reception 5 3 3 Cash management (e.g. patient accounts, telephone collection) 5 3 3 Ward Clerking 5 3 3 Processing Mail 5 3 3 OP Clerking 5 3 3 Secretarial services to third parties 5 3 3 Processing contracting services transactions 5 3 3
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 85 of 113 Date Next Review: August 2019
Office Equipment and Telecommunications
Service / activity Per
sona
l com
pute
r
Lapt
op/m
obile
com
pute
r
Prin
ter (
blac
k an
d w
hite
)
Prin
ter (
colo
ur)
Pho
toco
pier
Fax
mac
hine
Doc
umen
t sca
nner
Des
k ph
one
DE
CT
Pho
nes
Pag
er
Inte
rnet
acc
ess
Wor
ksta
tion
Two
way
radi
o
Switchboard 5 1 3 1 1 1 1 1 2 5 3 5 3 Filing 5 1 3 1 2 2 1 1 5 1 3 3 1 Archiving medical records 3 3 3 1 1 1 1 3 1 1 3 3 1 Scanning (ROI, medical records, ad hoc requests) 2 1 1 1 5 1 1 1 1 1 3 3 1
Managing patient administration systems (admissions, discharges and transfers)
5 1 3 1 1 1 1 3 1 1 5 5 1
Preparing files for OP clinics 4 1 3 1 2 1 1 3 1 1 3 5 1 Processing ROI 5 1 3 3 3 3 3 4 1 1 3 5 1 Correcting patient information errors 5 1 3 1 1 1 1 3 1 1 5 5 1
Elective Surgery/Waitlisting 5 1 3 1 1 1 1 3 1 1 5 5 1 Processing audit requests 5 1 3 1 1 1 1 3 1 1 5 5 1 FOI application processing 5 1 3 1 1 1 1 3 3 1 5 5 1 Managing complaints and compliments 5 1 3 3 1 1 1 3 3 1 5 5 1
Main Reception 5 1 3 1 1 1 1 3 1 1 5 5 1 Cash management (e.g. patient accounts, telephone collection)
5 1 1 1 3 1 1 1 1 1 3 1 1
Ward Clerking 5 1 3 3 1 3 3 3 1 1 5 5 1 Processing Mail 5 1 2 1 1 1 1 3 1 1 5 5 1 OP Clerking 5 1 3 3 1 3 3 3 1 1 5 5 1 Secretarial services to third parties 5 1 3 3 1 3 3 3 1 1 5 5 1
Processing contracting services transactions 5 1 3 3 5 3 3 3 1 1 5 5 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 86 of 113 Date Next Review: August 2019
Specialised Equipment
Service / activity NE
C c
onso
le
Hea
dset
NE
C K
eybo
ard
Filin
g Tr
olle
y
File
Sca
nner
Ste
p la
dder
Saf
e
EFT
PO
S /
ATM
Hoi
st
Switchboard 5 4 5 4 3 3 Filing 5 Archiving medical records 3 3 Preparing files for OP clinics 5 5 3 Cash management (i.e. patient accounts, telephone collection) 5 5 5
Ward Clerking 3 Processing Mail 5 OP Clerking 5 5 Processing contracting services transactions 3 Key Consumables
Service / activity Sta
tiona
ry
Tuffi
ieW
ipe
Arc
hivi
ng B
oxes
Switchboard 3 3 Filing 3 Archiving medical records 3 5 Scanning (ROI, medical records, ad hoc requests) 3 Managing patient administration systems (admissions, discharges and transfers)
3
Preparing files for OP clinics 3 Processing ROI 3 Correcting patient information errors 3 Elective Surgery/Waitlisting 3 Processing audit requests 3 FOI application processing 3 Managing complaints and compliments 3 Main Reception 3 Cash management (i.e. patient accounts, telephone collection) 5 Ward Clerking 5 Processing Mail 3 OP Clerking 3 Secretarial services to third parties 3 Processing contracting services transactions 3
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 87 of 113 Date Next Review: August 2019
Systems / Applications
Service / activity Web
PA
S
BO
SS
net
Mic
roso
ft S
uite
NaC
S
Clin
ical
Inci
dent
M
anag
emen
t Sys
tem
(C
IMS
) LM
S
TRIM
FOI T
rack
er
Com
tech
Mes
seng
er
On
call
Ros
ter
iPR
OC
Switchboard 5 4 5 2 1 3 5 5 Filing 5 5 5 2 1 3 Archiving medical records 5 4 5 1 1 3 Scanning (ROI, medical records, ad hoc requests) 5 5 5 1 1 3 Managing patient administration systems (admissions, discharges and transfers) 5 2 5 1 1 3 Preparing files for OP clinics 5 5 5 3 1 3 Processing ROI 5 5 5 5 1 3 5 Correcting patient information errors 5 3 5 1 3 Elective Surgery/Waitlisting 5 2 5 1 3 Processing audit requests 5 5 5 1 3 FOI application processing 3 5 5 1 3 5 5 Managing complaints and compliments 3 5 5 2 5 3 4 Main Reception 5 5 5 3 1 3 Cash management (e.g. patient accounts, telephone collection) 2 5 1 3 Ward Clerking 5 5 5 3 1 3 3 Processing Mail 1 5 3 1 3 OP Clerking 5 5 5 2 1 3 Secretarial services to third parties 2 1 5 1 3 Processing contracting services transactions 5 5 5 1 3
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 88 of 113 Date Next Review: August 2019
Annex 12 - Pharmacy
Pharmacy
Roles and responsibilities Manage Pharmacy services and resources to ensure optimum pharmaceutical care and professional standards are implemented and maintained.
Team members
Roles Position Area Warden Dispensary Pharmacist Warden Chief Pharmacist Response Team Member Pharmacy Assistant Critical Business Functions
Function Impact Impact Ratings Mins Hrs Days Wks. MTPD
Supply and control of drugs HP 1 1 3 5 3 D
Drug dispensing for outpatients HP 1 1 3 4 3 D
Clinical pharmacy services (reviews, history, counselling) NC 1 1 2 3 2 Wk
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Supply and control of drugs
Transfer function to an alternative provider
1 week Relocate resources to a backup site
1 month
Drug dispensing for outpatients
Transfer function to an alternative provider
1 month Transfer function to an alternative provider
1 month
Clinical pharmacy services (reviews, history, counselling)
Transfer function to an alternative provider
1 week Transfer function to an alternative provider
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 89 of 113 Date Next Review: August 2019
Dependencies People
Service / activity Tech
nici
ans
Pha
rmac
ist
Drug dispensing for outpatients 3 5 Drug dispensing for discharge 3 5 Clinical pharmacy services (reviews, history, counselling) 1 5 Drug information for nursing, medical and allied health staff 1 5 Supply and control of drugs 4 5 Utilities / Essential Services
Service / activity Pow
er
Wat
er
Ven
tilat
ion/
Airf
low
Air-
cond
ition
ing
/ Hea
ting
Cal
l bel
l sys
tem
Pne
umat
ic T
ube
Drug dispensing for outpatients 5 4 4 5 3 1 Drug dispensing for discharge 5 4 4 5 3 3 Clinical pharmacy services (reviews, history, counselling) 3 1 1 3 3 1 Drug information for nursing, medical and allied health staff 3 1 1 3 3 1 Supply and control of drugs 5 4 4 5 3 3
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 90 of 113 Date Next Review: August 2019
Office Equipment and Telecommunications
Service / activity Per
sona
l com
pute
r
Prin
ter (
blac
k an
d w
hite
)
Fax
mac
hine
Des
k ph
one
Zebr
a P
rinte
r
PD
A S
cann
ers
Inte
rnet
acc
ess
Wor
ksta
tion
Drug dispensing for outpatients 5 3 4 4 4 1 4 1 Drug dispensing for discharge 5 3 4 4 4 1 4 1 Clinical pharmacy services (reviews, history, counselling) 4 2 4 3 1 1 4 3
Drug information for nursing, medical and allied health staff 4 2 2 3 1 1 4 3
Supply and control of drugs 5 4 4 4 4 3 4 1 Specialised Equipment
Service / activity Med
icat
ions
Cup
boar
d
Saf
e
Clin
ical
Was
te B
ins
/ Con
tain
ers
Med
icat
ion/
Vac
cine
Frid
ges
Drug dispensing for outpatients 5 5 4 5 Drug dispensing for discharge 5 5 4 5 Clinical pharmacy services (reviews, history, counselling) 1 1 1 1 Drug information for nursing, medical and allied health staff 1 1 1 1 Supply and control of drugs 5 5 1 5
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 91 of 113 Date Next Review: August 2019
Key Consumables
Service / activity Sta
tiona
ry
Arc
hivi
ng B
oxes
Han
d H
ygie
ne
Med
ical
Con
sum
able
s /
Impr
est I
tem
s
Pha
rmac
eutic
als
Drug dispensing for outpatients 5 4 4 4 5 Drug dispensing for discharge 5 4 4 4 5 Clinical pharmacy services (reviews, history, counselling) 5 1 4 1 1 Drug information for nursing, medical and allied health staff 5 1 1 1 1 Supply and control of drugs 5 4 4 4 5 Systems / Applications
Service / activity Hea
lthPo
int
Clin
ical
Inci
dent
Man
agem
ent S
yste
m (C
IMS
)
iSO
FT C
linic
al M
anag
er
Scr
ipt T
rack
er 2
iPha
rmac
y
Drug dispensing for outpatients 3 2 4 3 5 Drug dispensing for discharge 3 2 4 3 5 Clinical pharmacy services (reviews, history, counselling) 3 3 5 2 2 Drug information for nursing, medical and allied health staff 4 2 3 1 1 Supply and control of drugs 3 2 1 3 5
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 92 of 113 Date Next Review: August 2019
Annex 13 - Support Services
Support Services
Roles and responsibilities Coordinate, manage and evaluate hotel and security services. Team members
Roles Position Area Warden Support Services Coordinator Warden Coordinator Resource and Planning Response Team Member Support Services Assistant Critical Business Functions
Function Impact Impact Ratings Mins Hrs Days Wks. MTPD
Pharmaceutical security NC 2 3 4 5 2 Hr
Responding to non-clinical emergencies HS 2 3 4 5 4 Hr
Transporting people within the hospital HP 1 3 4 5 4 Hr
Delivering and collecting meals, snacks and beverages RI 1 3 4 5 4 Hr
Physical surveillance HS, HP 1 3 4 4 4 Hr
Decontaminating discharge and transfer beds CS 1 4 4 5 8 Hr
Delivering and collecting various items HP 1 3 4 4 8 Hr
Cleaning the clinical hospital environment HP 1 2 4 5 1 D
Decontaminating clinical equipment HP 1 2 4 5 1 D
Collecting and removing Hospital waste CS 1 2 4 4 1 D
Collecting and removing dirty linen CS 1 2 4 4 1 D
Cleaning the non-clinical hospital environment RI 1 1 3 4 3 D
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 93 of 113 Date Next Review: August 2019
Function Impact Impact Ratings Mins Hrs Days Wks. MTPD
Assisting with lifting and positioning patients HP 1 2 3 4 3 D
Electronic surveillance HS 1 2 3 3 1 Wk
Reporting and recording criminal incidents NC 1 2 3 4 1 Wk
Crime scene preservation, collection of evidence, preparation of court briefs NC 1 2 3 4 1 Wk
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Pharmaceutical security
Transfer function to an alternative provider
1 day Transfer function to an alternative provider
1 month
Responding to non-clinical emergencies
Transfer function to an alternative provider
1 day Transfer function to an alternative provider
1 month
Transporting people within the hospital
Transfer function to an alternative provider
1 day Transfer function to an alternative provider
1 month
Delivering and collecting meals, snacks and beverages
Temporarily suspend 1 day
Transfer function to an alternative provider
1 month
Physical surveillance
Transfer function to an alternative provider
1 day Transfer function to an alternative provider
1 month
Decontaminating discharge and transfer beds
Transfer function to an alternative provider
3 days Transfer function to an alternative provider
1 month
Delivering and collecting various items
Transfer function to an alternative provider
3 days Transfer function to an alternative provider
1 month
Cleaning the clinical hospital environment
Transfer function to an alternative provider
3 days Transfer function to an alternative provider
1 month
Decontaminating clinical equipment
Transfer function to an alternative provider
3 days Transfer function to an alternative provider
1 month
Collecting and removing Hospital waste
Transfer function to an alternative provider
3 days Transfer function to an alternative provider
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 94 of 113 Date Next Review: August 2019
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Collecting and removing dirty linen
Transfer function to an alternative provider
3 days Transfer function to an alternative provider
1 month
Cleaning the non-clinical hospital environment
Temporarily suspend 3 days
Transfer function to an alternative provider
1 month
Assisting with lifting and positioning patients
Transfer function to an alternative provider
3 days Transfer function to an alternative provider
1 month
Electronic surveillance
Temporarily suspend 1 week
Transfer function to an alternative provider
1 month
Reporting and recording criminal incidents
Temporarily suspend 1 week
Transfer function to an alternative provider
1 month
Crime scene preservation, collection of evidence, preparation of court briefs
Transfer function to an alternative provider
1 week Transfer function to an alternative provider
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 95 of 113 Date Next Review: August 2019
Dependencies People
Service / activity Med
ical
sta
ff
Nur
sing
sta
ff
PC
A
Adm
inis
tratio
n st
aff
Eng
inee
rs
Man
agem
ent
Pha
rmac
ist
Sec
urity
Offi
cer
Men
us C
oord
inat
or
Pharmaceutical security 1 4 1 1 1 1 4 4 1 Responding to non-clinical emergencies 3 3 3 3 5 3 1 5 1 Transporting people within the hospital 1 3 4 1 1 1 1 1 1 Delivering and collecting meals snacks and beverages 1 3 4 1 1 1 1 1 4
Physical surveillance 1 1 1 1 1 1 1 4 1 Decontaminating, discharging and transfer beds 5 3 4 4 1 1 1 1 1
Delivering and collecting various items 1 1 4 1 1 3 1 1 1 Cleaning the clinical hospital environment 1 1 4 1 1 3 1 1 1 Decontaminating clinical equipment 1 4 4 1 1 3 1 1 1 Collecting and removing hospital waste 1 1 4 1 1 3 1 1 1 Collecting and removing dirty linen 1 1 4 1 1 3 1 1 1 Cleaning the non-clinical hospital environment 1 1 4 1 1 3 1 1 1 Assisting with lifting and positioning patients 1 3 4 1 1 1 1 3 1 Electronic surveillance 1 1 1 1 3 3 1 4 1 Reporting and recording criminal incidents 2 2 2 2 2 4 1 4 1 Crime scene preservation, crime scene evidence and preparation of court briefs 1 1 1 1 1 4 1 4 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 96 of 113 Date Next Review: August 2019
Utilities / Essential Services
Service / activity Pow
er
Wat
er
Med
ical
oxy
gen
Ven
tilat
ion/
Airf
low
Air-
cond
ition
ing
/ Hea
ting
Cal
l bel
l sys
tem
Sew
erag
e
ICT
Pharmaceutical security 5 1 1 3 3 1 1 5 Responding to non-clinical emergencies 5 4 1 3 3 4 1 5 Transporting people within the hospital 5 1 3 3 3 1 1 5 Delivering and collecting meals snacks and beverages 3 1 1 3 3 1 1 5
Physical surveillance 3 1 1 3 3 1 3 1 Decontaminating, discharging and transfer beds 3 4 1 3 3 1 1 3 Delivering and collecting various items 3 1 1 3 3 1 1 3 Cleaning the clinical hospital environment 5 5 1 3 3 1 1 1 Decontaminating clinical equipment 3 4 1 3 3 1 1 1 Collecting and removing hospital waste 3 1 1 3 3 1 1 1 Collecting and removing dirty linen 3 1 1 3 3 1 1 3 Cleaning the non-clinical hospital environment 5 5 1 3 3 1 1 1 Assisting with lifting and positioning patients 4 1 1 3 3 3 1 1 Electronic surveillance 5 1 1 3 3 1 1 5 Reporting and recording criminal incidents 3 1 1 3 3 1 1 3 Crime scene preservation, crime scene evidence and preparation of court briefs 3 1 1 3 3 1 1 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 97 of 113 Date Next Review: August 2019
Office Equipment and Telecommunications
Service / activity Per
sona
l com
pute
r
Prin
ter (
blac
k an
d w
hite
)
Pho
toco
pier
Fax
mac
hine
Doc
umen
t sca
nner
Des
k ph
one
Mob
ile p
hone
DE
CT
Pho
nes
Pag
er
Wor
ksta
tion
Two
way
radi
o
Pharmaceutical security 1 1 1 1 1 3 3 3 4 1 4 Responding to non-clinical emergencies 1 1 1 1 1 3 3 3 4 1 4
Transporting people within the hospital 1 1 1 4 1 3 3 3 4 1 4
Delivering and collecting meals snacks and beverages 1 4 3 1 1 3 3 3 1 3 1
Physical surveillance 1 1 1 1 1 3 3 3 1 1 1 Decontaminating, discharging and transfer beds 1 1 1 1 1 3 3 3 4 1 4
Delivering and collecting various items 1 1 1 1 1 3 3 3 4 1 4
Cleaning the clinical hospital environment 1 1 1 1 1 1 1 1 1 1 1
Decontaminating clinical equipment 1 1 1 1 1 1 1 1 1 1 1 Collecting and removing hospital waste 1 1 1 1 1 1 1 1 1 1 1
Collecting and removing dirty linen 1 1 1 1 1 1 1 1 1 1 1 Cleaning the non-clinical hospital environment 1 1 1 1 1 1 1 1 1 1 1
Assisting with lifting and positioning patients 1 1 1 1 1 1 1 1 3 1 3
Electronic surveillance 5 1 1 1 1 1 1 1 1 1 1 Reporting and recording criminal incidents 5 3 1 3 3 3 3 3 1 3 1
Crime scene preservation, crime scene evidence and preparation of court briefs
4 3 1 3 3 3 3 3 1 3 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 98 of 113 Date Next Review: August 2019
Specialised Equipment
Service / activity Cle
anin
g Tr
olle
y
Hov
erM
att
Whe
elch
airs
Clin
ical
Was
te B
ins/
Con
tain
ers
Mea
l Tro
lley
Veh
icle
s
Fire
fight
ing
equi
pmen
t
Pharmaceutical security 1 1 1 1 1 1 1 Responding to non-clinical emergencies 1 1 1 1 1 1 4 Transporting people within the hospital 1 1 4 1 1 1 1 Delivering and collecting meals snacks and beverages 1 1 1 1 4 1 1 Physical surveillance 1 1 1 1 1 3 1 Decontaminating, discharging and transfer beds 4 1 1 1 1 3 1 Delivering and collecting various items 1 1 1 1 1 1 1 Cleaning the clinical hospital environment 5 1 1 4 1 1 1 Decontaminating clinical equipment 5 1 1 4 1 1 1 Collecting and removing hospital waste 5 1 1 5 1 1 1 Collecting and removing dirty linen 5 1 1 4 1 1 1 Cleaning the non-clinical hospital environment 5 1 1 5 1 1 1 Assisting with lifting and positioning patients 1 3 1 1 1 1 1 Electronic surveillance 1 1 1 1 1 1 1 Reporting and recording criminal incidents 1 1 1 1 1 1 1 Crime scene preservation, crime scene evidence and preparation of court briefs 1 1 1 1 1 1 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 99 of 113 Date Next Review: August 2019
Key Consumables
Service / activity Sta
tiona
ry
Tuffi
ieW
ipe
Han
d H
ygie
ne
PP
E
Che
mic
al a
nd o
ther
con
sum
able
s
Pharmaceutical security 1 1 1 1 1 Responding to non-clinical emergencies 2 1 1 5 1 Transporting people within the hospital 1 1 4 3 1 Delivering and collecting meals snacks and beverages 4 1 4 4 1 Physical surveillance 3 1 1 1 1 Decontaminating, discharging and transfer beds 1 4 4 4 4 Delivering and collecting various items 1 1 4 4 1 Cleaning the clinical hospital environment 1 4 4 4 4 Decontaminating clinical equipment 1 4 4 4 4 Collecting and removing hospital waste 1 1 4 4 4 Collecting and removing dirty linen 1 1 4 4 4 Cleaning the non-clinical hospital environment 1 4 4 4 4 Assisting with lifting and positioning patients 1 1 4 4 1 Electronic surveillance 1 1 1 1 1 Reporting and recording criminal incidents 3 1 1 1 1 Crime scene preservation, crime scene evidence and preparation of court briefs 3 1 1 1 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 100 of 113 Date Next Review: August 2019
Systems / Applications
Service / activity Mic
roso
ft S
uite
Pharmaceutical security 2 Responding to non-clinical emergencies 3 Transporting people within the hospital 1 Delivering and collecting meals snacks and beverages 2 Physical surveillance 2 Decontaminating, discharging and transfer beds 1 Delivering and collecting various items 2 Cleaning the clinical hospital environment 1 Decontaminating clinical equipment 1 Collecting and removing hospital waste 1 Collecting and removing dirty linen 1 Cleaning the non-clinical hospital environment 1 Assisting with lifting and positioning patients 1 Electronic surveillance 1 Reporting and recording criminal incidents 2 Crime scene preservation, crime scene evidence and preparation of court briefs
1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 101 of 113 Date Next Review: August 2019
Annex 14 - Sub-Acute Restorative Unit
Sub-Acute Restorative Unit
Roles and responsibilities Coordinate, manage and evaluate Sub Acute and Restorative care Services
Team Members Roles Position Area Warden Shift Coordinator Warden Clinical Nurse Manager Response Team Member Head of Department Critical Business Functions Function Impact Impact Ratings
Mins Hrs Days Wks. MTPD
Multi-disciplinary rehabilitation care HP 2 3 4 5 2 Hr
Geriatric medicine clinics HP 1 1 2 3 1 Wk
Parkinson’s clinic HP 1 1 2 3 1 Wk
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Multi-disciplinary rehabilitation care
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Geriatric medicine clinics
Temporarily suspend 1 week
Transfer function to an alternative provider
1 month
Parkinson’s clinic Temporarily suspend 1 week
Transfer function to an alternative provider
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 102 of 113 Date Next Review: August 2019
Dependencies People
Service / activity Med
ical
sta
ff
Nur
sing
sta
ff
PC
A
Adm
inis
tratio
n st
aff
Eng
inee
rs
Tech
nici
ans
Man
agem
ent
Pha
rmac
ist
Phy
siot
hera
pist
Soc
ial W
ork
and
Wel
fare
Occ
upat
iona
l The
rapi
st
Die
ticia
n
Spe
ech
Ther
apis
t
Coo
rdin
ator
Multi-disciplinary rehabilitation care 5 5 4 4 3 3 3 3 4 4 4 4 4 4
Geriatric medicine clinics 5 5 1 4 1 1 1 1 2 2 2 2 2 2
Parkinson’s clinic 5 5 1 4 1 1 1 1 2 2 2 2 2 2 Utilities / Essential Services
Service / activity Pow
er
Wat
er
Med
ical
oxy
gen
Med
ical
air
Med
ical
suc
tion
Air-
cond
ition
ing
/ H
eatin
g C
all b
ell s
yste
m
Pne
umat
ic T
ube
Sew
erag
e
ICT
Multi-disciplinary rehabilitation care 5 5 5 3 5 3 5 3 5 5 Geriatric medicine clinics 5 1 1 1 1 3 5 1 5 5 Parkinson’s clinic 5 1 1 1 1 3 5 1 5 5 Office Equipment and Telecommunications
Service / activity Per
sona
l com
pute
r
Lapt
op/m
obile
com
pute
r
Prin
ter (
blac
k an
d w
hite
)
Pho
toco
pier
Fax
mac
hine
Doc
umen
t sca
nner
Des
k ph
one
Mob
ile p
hone
DE
CT
Pho
nes
Pag
er
Inte
rnet
acc
ess
Wor
ksta
tion
Multi-disciplinary rehabilitation care 5 3 4 4 4 4 4 3 4 4 4 4
Geriatric medicine clinics 5 3 4 4 4 4 4 3 4 4 4 4 Parkinson’s clinic 5 3 4 4 4 4 4 3 4 4 4 4
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 103 of 113 Date Next Review: August 2019
Medical Equipment\
Service / activity IV P
ump
Def
ibril
lato
r
Man
ual B
P M
achi
ne
Aut
omat
ic B
P M
achi
ne
Bla
dder
Sca
nner
EC
G
Pat
ient
Bed
s
Pat
ient
Rec
liner
s
Vita
l Sig
n M
onito
rs
Hoi
st
Res
us T
rolle
y
Wei
ght c
hairs
/ sc
ales
Multi-disciplinary rehabilitation care 5 5 4 4 4 3 5 3 3 4 5 3
Geriatric medicine clinics 1 1 4 4 1 1 5 1 1 1 1 1 Parkinson’s clinic 1 1 4 4 1 1 5 1 1 1 1 1 Specialised Equipment
Service / activity Med
icat
ions
Cup
boar
d
Saf
e
Cle
anin
g Tr
olle
y
Whe
elch
airs
Mob
ility
Aid
s
IV /E
quip
men
t Tro
lley
Hoi
st
Clin
ical
Was
te B
ins
/ Con
tain
ers
Ther
apy
Equ
ipm
ent
Han
d Ba
sin
Ben
ches
Pan
san
itise
rs
Med
icat
ion/
Vac
cine
Frid
ges
Multi-disciplinary rehabilitation care 5 5 3 3 4 3 4 4 3 3 3 4 4
Geriatric medicine clinics 1 1 1 1 1 1 1 1 1 3 3 1 1 Parkinson’s clinic 1 1 1 1 1 1 1 1 1 3 3 1 1 Key Consumables
Service / activity Sta
tiona
ry
Tuffi
ieW
ipe
Han
d H
ygie
ne
PP
E
Med
ical
Con
sum
able
s /
Impr
est I
tem
s
Pha
rmac
eutic
als
Multi-disciplinary rehabilitation care 5 3 5 5 5 5 Geriatric medicine clinics 5 3 5 5 1 1 Parkinson’s clinic 5 3 5 5 1 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 104 of 113 Date Next Review: August 2019
Systems / Applications
Service / activity Web
PA
S
Hea
lthPo
int
BO
SS
net
Mic
roso
ft S
uite
NaC
S
ME
X
iPR
OC
iSO
FT C
linic
al M
anag
er
Ent
erpr
ise
Bed
M
anag
emen
t Sys
tem
S
crip
t Tra
cker
2
SM
S G
atew
ay
Inte
lli vi
ewer
PIA
RS
Multi-disciplinary rehabilitation care 4 4 4 4 4 3 3 4 4 4 4 4 4
Geriatric medicine clinics 1 4 4 4 4 1 1 4 1 1 1 4 1 Parkinson’s clinic 1 4 4 4 4 1 1 4 1 1 1 4 1
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 105 of 113 Date Next Review: August 2019
Annex 15 - Supply
Supply
Roles and responsibilities § Delivery range of supplies to meet the need of all Health Care units. § Warehousing and Distribution, purchasing of assets and supplies, customer liaison, and
advice and assistance with procurement requirements (i.e. tendering and quotations)
Team members Roles Position Area Warden Warehouse Coordinator Warden Supply Manager Response Team Member Procurement Officer
Critical Business Functions Function Impact Impact Ratings
Mins Hrs Days Wks. MTPD
Procurement CS 1 1 3 4 3 d
Imprest reading HP 1 1 2 3 1 Wk
Imprest restocking HP 1 1 2 3 1 Wk
Stock receival CS 1 1 2 3 1 Wk
Non-stock requisition HP 1 1 2 3 1 Wk
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Procurement Relocate resources to a backup site 1 month
Relocate resources to a backup site
1 month
Imprest reading Relocate resources to a backup site 1 month
Relocate resources to a backup site
1 month
Imprest restocking
Transfer function to an alternative provider
1 month Transfer function to an alternative provider
1 month
Stock receival Relocate resources to a backup site 1 month
Relocate resources to a backup site
1 month
Non-stock requisition
Relocate resources to a backup site 1 month
Relocate resources to a backup site
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 106 of 113 Date Next Review: August 2019
Dependencies People
Service / activity Adm
inis
tratio
n st
aff
Eng
inee
rs
Man
agem
ent
Sto
rem
an
Impr
est C
lerk
Sup
ply
Cle
rk
Coo
rdin
ator
Procurement 4 3 4 4 4 4 4 Imprest reads 3 1 3 1 4 1 4 Imprest restocking 4 1 3 4 4 1 4 Receiving stock for Bunbury/SW region 4 1 4 3 1 4 4 Returning stock for Bunbury/SW region 3 1 3 3 4 4 4 IProcurement stock non-stock requisitions 4 1 4 1 1 4 4 Utilities / Essential Services
Service / activity Pow
er
Air-
cond
ition
ing
/ H
eatin
g
ICT
Procurement 5 4 5 Imprest reads 5 1 5 Imprest restocking 5 1 5 Receiving stock for Bunbury/SW region 5 1 5 Returning stock for Bunbury/SW region 5 1 5 IProcurement stock non-stock requisitions 5 1 5 Office Equipment and Telecommunications
Service / activity Per
sona
l co
mpu
ter
Prin
ter (
blac
k an
d w
hite
) P
hoto
copi
er
Fax
mac
hine
D
ocum
ent
scan
ner
Des
k ph
one
D
EC
T P
hone
s Ze
bra
Prin
ter
Bar
code
sc
anne
r P
ager
In
tern
et
acce
ss
Wor
ksta
tion
Procurement 5 5 5 5 5 4 4 5 5 4 5 3 Imprest reads 5 5 3 3 3 4 4 5 5 1 3 3 Imprest restocking 1 1 1 1 1 4 4 5 5 1 1 1 Receiving stock for Bunbury/SW region 5 5 5 5 5 4 4 1 1 1 5 3
Returning stock for Bunbury/SW region 5 5 5 5 5 4 4 1 1 1 3 3
IProcurement stock non-stock requisitions 5 5 1 1 1 4 4 5 1 1 5 3
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 107 of 113 Date Next Review: August 2019
Specialised Equipment
Service / activity Veh
icle
s
Ben
ches
Trol
lies
She
lvin
g/ra
cks
Fork
lift
Pal
let W
rapp
er
Pal
let J
ack
Ladd
ers
Procurement 3 1 1 1 1 1 1 1 Imprest reads 1 5 1 5 1 1 1 3 Imprest restocking 1 5 5 5 1 1 1 1 Receiving stock for Bunbury/SW region 3 5 5 5 5 5 5 1 Returning stock for Bunbury/SW region 1 5 5 5 5 5 5 1 IProcurement stock non-stock requisitions 1 1 1 5 1 1 1 1 Key Consumables
Service / activity Sta
tiona
ry
PP
E
Med
ical
C
onsu
mab
les
/ Im
pres
t Ite
ms
Procurement 3 1 1 Imprest reads 3 1 1 Imprest restocking 3 1 5 Receiving stock for Bunbury/SW region 3 3 5 Returning stock for Bunbury/SW region 3 3 3 IProcurement stock non-stock requisitions 3 1 1 Systems / Applications
Service / activity Thea
tre M
anag
emen
t S
yste
ms
Hea
lthPo
int
BO
SS
net
Mic
roso
ft S
uite
Clin
ical
Inci
dent
Man
agem
ent
Sys
tem
(CIM
S)
ME
X
iPR
OC
eFor
ms
Ora
cle
Procurement 4 4 3 4 3 3 5 3 5 Imprest reads 1 1 1 1 1 1 1 1 5 Imprest restocking 1 1 1 1 1 1 1 1 5 Receiving stock for Bunbury/SW region 1 1 1 1 1 1 1 1 5 Returning stock for Bunbury/SW region 1 1 1 1 1 1 1 1 5 IProcurement stock non-stock requisitions 1 4 1 1 1 1 5 1 5
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 108 of 113 Date Next Review: August 2019
Annex 16 - Surgical Ward
Surgical Ward
Roles and responsibilities § Coordinate the services, operations, and resources of the Surgical Services Directorate
to effectively respond to WA Country Health Service – South West requirements and the needs of the South West population.
§ Ensure the provision of a defined range of effective clinical and medical services within agreed budget, volume, and quality benchmarks.
Team Members Roles Position Area Warden Shift Coordinator Warden Clinical Nurse Manager Response Team Member Head of Department Critical Business Functions Function Impact Impact Ratings
Mins Hrs Days Wks. MTPD
Acute surgical care HP 2 3 4 5 8 Hr
Acute orthopaedic care HP 2 3 4 5 8 Hr
Outpatient Clinics HP 1 1 2 3 1 Wk
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Acute surgical care
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Acute orthopaedic care
Transfer function to an alternative provider
1 day Relocate resources to a backup site
1 month
Outpatient Clinics Transfer function to an alternative provider
2 week Relocate resources to a backup site
1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 109 of 113 Date Next Review: August 2019
Dependencies People
Service / activity Med
ical
sta
ff
Nur
sing
sta
ff
PC
A
Adm
inis
tratio
n st
aff
Coo
rdin
ator
Acute surgical care 5 5 4 3 5 Outpatient Clinics 5 5 1 3 1 Acute orthopaedic care 5 5 4 3 5 Utilities / Essential Services
Service / activity Pow
er
Wat
er
Med
ical
ox
ygen
Ven
tilat
ion
/ A
irflo
w
Acute surgical care 5 5 5 3 Outpatient Clinics 5 4 1 3 Acute orthopaedic care 5 5 5 3 Office Equipment and Telecommunications
Service / activity Per
sona
l com
pute
r
Lapt
op/m
obile
co
mpu
ter
Prin
ter (
blac
k an
d w
hite
)
Pho
toco
pier
Fax
mac
hine
Doc
umen
t sca
nner
Des
k ph
one
DE
CT
Pho
nes
Pag
er
Inte
rnet
acc
ess
Wor
ksta
tion
Acute surgical care 5 3 4 5 3 5 5 5 5 3 3 Outpatient Clinics 5 1 4 1 1 1 4 1 1 3 3 Acute orthopaedic care 5 3 4 5 3 5 5 5 5 3 3 Medical Equipment
Service / activity IV P
ump
Def
ibril
lato
r
Aut
omat
ic B
P
Mac
hine
Bla
dder
S
cann
er
EC
G
Pat
ient
Bed
s
Acute surgical care 5 5 5 5 3 5 Outpatient Clinics 1 1 3 1 1 1 Acute orthopaedic care 5 5 5 5 3 5
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 110 of 113 Date Next Review: August 2019
Specialised Equipment
Service / activity Cle
anin
g Tr
olle
y
Mob
ility
Aid
s
PC
IA /
PC
EA
Acute surgical care 4 4 5 Outpatient Clinics 4 1 1 Acute orthopaedic care 4 4 5 Key Consumables
Service / activity Sta
tiona
ry
Tuffi
ieW
ipe
Han
d H
ygie
ne
PP
E
Med
ical
C
onsu
mab
les
/ Im
pres
t Ite
ms
Pha
rmac
eutic
als
Acute surgical care 5 1 5 5 5 5 Outpatient Clinics 5 4 5 3 5 1 Acute orthopaedic care 5 1 5 5 5 5 Systems / Applications
Service / activity Thea
tre M
anag
emen
t S
yste
ms
Web
PA
S
BO
SS
net
NaC
S
ME
X
iPR
OC
iSO
FT C
linic
al M
anag
er
Ent
erpr
ise
Bed
m
anag
emen
t sys
tem
Inte
lli vi
ewer
Acute surgical care 4 4 4 4 4 4 5 4 4 Outpatient Clinics 1 4 4 1 4 1 4 1 4 Acute orthopaedic care 4 4 4 4 4 4 5 4 4
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 111 of 113 Date Next Review: August 2019
Annex 17 - Theatres
Theatre
Roles and responsibilities Coordinate, manage and evaluate Surgical and anaesthetic services for the specialties of general surgery, obstetrics and gynaecology, ophthalmology, urology, orthopaedic, plastics, ENT, emergency and trauma. Team members Roles Position Area Warden Theatre Coordinator Warden Clinical Nurse Manager Response Team Member Head of Anaesthetics Critical Business Functions Function Impact Impact Ratings
Mins Hrs Days Wks. MTPD
Emergency surgical procedures HP 4 5 5 5 2 Hr
Elective surgical procedures HP 1 2 2 3 1 Wk
Business Continuity Strategies
Function Immediate continuity strategy
Maintainable duration
Sustainable continuity strategy
Maintainable duration
Emergency surgical procedures
Relocate resources to a backup site 1 month
Relocate resources to a
backup site 1 month
Elective surgical procedures
Temporarily suspend 1 week
Relocate resources to a
backup site 1 month
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 112 of 113 Date Next Review: August 2019
Dependencies People
Service / activity Med
ical
sta
ff
Nur
sing
sta
ff
PC
A
Adm
inis
tratio
n st
aff
Eng
inee
rs
Tech
nici
ans
Elective surgical Procedures 5 5 4 4 3 5 Emergency surgical Procedures 5 5 4 4 3 5 Endoscopy Unit 5 5 4 4 3 5 Utilities / Essential Services
Service / activity Pow
er
Med
ical
oxy
gen
Med
ical
Nitr
ous
Oxi
de
Med
ical
air
Med
ical
suc
tion
Ven
tilat
ion/
Airf
low
A
ir-co
nditi
onin
g /
Hea
ting
Cal
l bel
l sys
tem
Pne
umat
ic T
ube
Elective surgical Procedures 5 5 4 5 5 4 3 3 3 Emergency surgical Procedures 5 5 4 5 5 4 3 3 3 Endoscopy Unit 5 5 4 5 5 4 3 3 3 Medical Equipment
Service / activity IV
Pum
p
Def
ibril
lato
r
Man
ual B
P M
achi
ne
Aut
omat
ic B
P M
achi
ne
Bla
dder
Sca
nner
EC
G
Pat
ient
Bed
s
Pla
ster
Saw
Car
diot
ocog
raph
Mac
hine
s (C
TG)
Han
d he
ld fo
etal
hea
rt m
onito
rs
Vita
l Sig
n M
onito
rs
Ultr
asou
nd M
achi
ne
Res
us T
rolle
y
Neb
ulis
ers
Ana
esth
etic
Mac
hine
s
Ele
ctro
cau
tery
Imag
ing
Equ
ipm
ent
Thea
tre L
ight
s
Inst
rum
enta
tion
Thea
tre T
able
Elective surgical Procedures
4 4 4 3 3 4 5 3 3 3 5 3 5 4 5 5 4 3 5 5
Emergency surgical Procedures
4 4 4 3 3 4 5 3 3 3 5 3 5 4 5 5 4 3 5 5
Endoscopy Unit 4 4 4 3 3 4 5 3 3 3 5 3 5 4 5 5 4 3 5 5
Business Continuity Plan - Bunbury Hospital
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Date of Last Review: August 2018 Page 113 of 113 Date Next Review: August 2019
Specialised Equipment
Service / activity Whe
elch
airs
PC
IA/P
CE
A
IV /E
quip
men
t Tro
lley
Exa
min
atio
n Li
ghts
Clin
ical
Was
te
Bin
s/C
onta
iner
s
Dou
ble
Sin
ks
Han
d Ba
sin
Med
icat
ion/
Vac
cine
Fr
idge
s
Elective surgical Procedures 3 4 5 3 3 3 3 4 Emergency surgical Procedures 3 4 5 3 3 3 3 4 Endoscopy Unit 3 4 5 3 3 3 3 4 Key Consumables
Service / activity Sta
tiona
ry
Han
d H
ygie
ne
PP
E
Med
ical
Con
sum
able
s /
Impr
est I
tem
s
Pha
rmac
eutic
als
Elective surgical Procedures 3 4 5 5 5 Emergency surgical Procedures 3 4 5 5 5 Endoscopy Unit 3 4 5 5 5 Systems / Applications
Service / activity Thea
tre M
anag
emen
t S
yste
ms
Web
PA
S
iPR
OC
iSO
FT C
linic
al M
anag
er
Inte
lli vi
ewer
Inst
raco
unt
Web
Inst
raco
unt
Ora
cle
Elective surgical Procedures 3 3 3 4 4 3 3 3 Emergency surgical Procedures 3 3 3 4 4 3 3 3 Endoscopy Unit 3 3 3 4 4 3 3 3
Healthier country communities through partnership and innovation
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