Camden CountyTravel Management Coordination Center
Project Update
Camden County WIB Board Meeting – March 26, 2008
United We Ride/Mobility Services for All Americans Joint Demonstration
One of 8 demo sites
System planning and design (Phase 1): March ‘07- June ‘08
Replicable, scalable model
Two or 3 sites will be selected Fall ‘08 for system deployment and evaluation (Phase 2) funding
“ITS technologies provide the means to enable service coordination
and create a one-stop, customer-based travel reservation,
information, and trip planning service for human service
transportation.”
State Governors&
Cabinet Secretaries
FederalAgencies
&Grant
$
Education
Labor
EmploymentTrainingAgency
Office of DisabilityEmployment Policy
Centers forIndependent Living
DisabilityRehab andResearchRehabilitation
ServicesAdministration
Office of SpecialEducation Programs
Substance AbuseMental Health
TemporaryAssistance for
Needy Families
FamilyAssistance
HHSMedicare &
Medicaid Svcs
Aging
HealthResources& Services
CommunityServices
Child Care
Bureau
DevelopmentDisabilities
MedicaidProgram
HeadStart
Soc. ServicesBlock Grant
Children& Families
Transportation
Office of theSecretary
National HighwayTraffic SafetyAdministration
Federal TransitAdministration
Assistant Secretaryfor Transportation
Policy
DepartmentalOffice of
Civil Rights
Faith BasedTransit
Area Agencyon Aging
MedicalTransit Provider
Head Start
Office of theSecretary
AssistantSecretaryPlanning
Evaluation
Special EdTransportation
Rural TransitOperators
PrivateParatransit
Private Taxi
ADAParatransit
TransitPass
Elderly&
DisabilityProgram
Job AccessReverse Commute
Program
Rural GrantProgram
UrbanizedGrant Program
LocalTransportation
Authority
DisabilityService
Provider
Family
Employment
Shopping
Independence
Recreation
Education
LocalGovernment
HealthCare
? ?
?
State Governors&
Cabinet Secretaries
FederalAgencies
&Grant
$
Education
Labor
EmploymentTrainingAgency
Office of DisabilityEmployment Policy
Labor
EmploymentTrainingAgency
Office of DisabilityEmployment Policy
Centers forIndependent Living
DisabilityRehab andResearchRehabilitation
ServicesAdministration
Office of SpecialEducation Programs
Substance AbuseMental Health
TemporaryAssistance for
Needy Families
FamilyAssistance
HHSMedicare &
Medicaid Svcs
Aging
HealthResources& Services
CommunityServices
Child Care
Bureau
DevelopmentDisabilities
MedicaidProgram
HeadStart
Soc. ServicesBlock Grant
Children& Families
Transportation
Office of theSecretary
National HighwayTraffic SafetyAdministration
Federal TransitAdministration
Assistant Secretaryfor Transportation
Policy
DepartmentalOffice of
Civil Rights
Faith BasedTransit
Area Agencyon Aging
MedicalTransit Provider
Head Start
Office of theSecretary
AssistantSecretaryPlanning
Evaluation
Special EdTransportation
Rural TransitOperators
PrivateParatransit
Private Taxi
ADAParatransit
TransitPass
Elderly&
DisabilityProgram
Job AccessReverse Commute
Program
Rural GrantProgram
UrbanizedGrant Program
LocalTransportation
Authority
DisabilityService
Provider
Family
Employment
Shopping
Independence
Recreation
Education
LocalGovernment
HealthCare
? ?
?
? ?
?
Employment Training (WIB)
Camden County Demonstration Project
Goals:
1. Develop a Travel Management Coordination Center (TMCC) for Camden County that creates opportunities for better and increased transportation service throughout the County.
2. Increase access to existing public transportation for Camden County consumers.
3. Implement a comprehensive, inclusive, ongoing and responsive project planning process.
Stakeholder Participation Approach
Leverage CCWIB’s extensive outreach & networks
Leverage NJ’s UWR Coordinated Planning Process
State Agency Support – NJCAM Governor’s Executive Order
Talk to riders on the street & conduct focus groups
Current Conditions Suppressed demand
Limited service area and hours
Complex customer communications
Limited coordination among area providers
Limited integration of human service transportation with traditional public
transportation
Needs
Mapping Requirements to Design
System Requirements
•User needs•Expectations•Goals•Objectives•System operation
•Complete•Verifiable•Validated•Review/approval
Concept of Ops High-level Design
•Develop/evaluate alternatives•Identify connections•Consider standards•Preliminary design review
What How
Six System Elements The first element (Faith-Based Collaborative) will provide
an expanded capacity to serve unmet trip demand and augment the existing system
Next five elements relate to the customer needs previously identified
Use technology enhancements to address these needs
1. Faith-Based Collaborative Enable faith-based
organizations to provide community transportation
Enable faith-based organizations to participate in and benefit from TMCC communication services
Enable cost efficiency through combined administration and purchasing
2. One-Call Transportation Communications Center
Simplified access to transportation information for riders – via phone and web
Will serve as a point for bringing new trip demand to existing providers
Will share routing and scheduling software with key Camden County providers to facilitate trip sharing
Existing providers will retain their customer intake, reservations and scheduling
3. Coordination of Provider Trip Functions
Help providers to use their vehicle trips more efficiently
Implement a shared software so that key providers can share customer trip and vehicle run information (Automated Routing/Scheduling)
Enable provider dispatchers to see where all key provider vehicles are located in real time (GPS/AVL)
Provide paperless trip reporting from vehicles and improved detail of data (MDC)
4. Seamless Fare and Billing System
Enable unit trip costs for different providers to be billed to funding agencies (automated billing system)
Enable customers to pay on vehicle electronically (smart card)
Enable providers to generate reports in order to bill back to customers and funding agencies (billing reporting system)
Courtesy Cross County Connection TMA
5. Customer Communications Provide the rider with
information during their trip
Enable the customer to access vehicle arrival information at key stops (Next Bus)
Provide access to transit/provider information from key locations (kiosks)
Provide alert information to customers (text messages, automated phone alerts)
Pictures courtesy Cross County Connection TMA
6. Customer Security Provide the rider with
security and information during their trip
Provide On-Vehicle Security (Drive Cam)
Provide security at key stops (security camera, emergency call button)
Provide alert information to customers (text messages, automated phone alerts)
Looking Ahead: High Level Design Hardware, software, people,
facilities
Connections to other systems
Develop and evaluate alternatives (find the best fit to System Requirements)
Consider standards (ITS Architecture)
Use commercial-off-the-shelf whenever feasible
Looking Ahead: Evaluation Potential funders must
see a plan to show we are meeting project goals
Select variables now
Begin “before” data collection now
Data collection from TMCC participants demonstrates commitment to funders
Courtesy Cross County Connection TMA
Project Completion Timeline April 18 – Tech. Task Force: Develop System Design;
Confirm Evaluation Measures
May 2 – Tech. Task Force Meeting
May 31 – ITS Architecture and Standards Gap Report due
May 23 – Tech Task Force: Confirm System Design
June 30 – System Design and System Phasing Implementation Plan due
July 31 – Proposal for Implementation Funding due
For more information. . .
Camden County Workforce Investment Board
Supporting the development and retention of a world class workforce
Welcome
Home The Project Leadership Council Work Groups CalendarResources
Travel Management Coordination Center
http://www.ccwib.com/Transportation/Welcome.htm
Cor contact:
Camden county Workforce Investment Board
Donna Hardy Johnston
856.931.9999