Cansu MERICLICansu CIVELEK
Presenters’ name Presenters’ Age Subject’s name
Lecture’s name BINGO and it
goes like this…
MALCOLM BALDRIDGENATIONAL QUALITY AWARD
USA
Health Care
Non Profit
Service
Business
BALDRIDGE PERFORMANCE EXCELLENCE PROGRAM
• The criteria focus on business results.
• The Baldrige criteria are nonprescriptive and adaptable.
• The criteria support company wide alignment of goals and process.
• The criteria permit goal-based diagnosis
5work force
focus6
operationfocus
1leadership
2strategic planning
3customer
focus
7RESULT
4 measurement, analysis, knowledge management
Organizational Profile:Environment, Relationship, Strategic Situation
7 Pillars Of Malcolm Baldrige
leadership
strategic planning
customer and market focus
performance measurement
HR development & mng.
process management
business result
120
85
85
90
85
85
450
Evaluation Process:
• PROCESS SCORING
• Approach• Deployement• Learning• Integration
• RESULT SCORING
• Levels • Trends• Comparisons• Integration
2015
MidwayUSA, MO
Charter School of San Diego, CA
Charleston Area Medical Center Health System, WV
Mid-America Transplant Services, MO
1999
STMicroelectronics, Inc.-Region Americas, TX
BI Performance Services, MN
The Ritz-Carlton Hotel Company, L.L.C., GA
Sunny Fresh Foods, MN
DEMING PRIZETHE JAPANESE WAY
JAPANPolicy
Deployment
New ProductDevelopment
Maintenance & Improvement
ManagementSystem
InformationAnalysis
Human ResourceDevelopment
Deming Prize
• The purpose of the Deming Prize was to recognize those who excelled in quality control and as a way of driving quality control.
• Individuals for their contributions to the field of TQM and business
• LEAN PRODUCTION
LEAN PRODUCTION
•Waste reduction
•Optimizing quality process
Shingo’s 7 Wastes: Waste of…overproduction
waiting
transportation
processing itself
stocks
motions
making defective products
How to win?
• Management leadership, management principles
• TQM
• Outstanding results
Winners…
• Cataler Corporation (Japan)
• CPRAM Company Limited (Thailand)
• GS Yuasa Corporation, Industrial Battery Production Division, Industrial Batteries and Power Sources Business Unit (Japan)
EUROPEAN QUALITY AWARD
Two types of quality recognition are widely used in Europe. These are; European Quality Awards (EQA) andISO 9000:2008 Certification
EUROPEAN QUALITY AWARD
• 14 large European firms generated the Europeanfoundation to Quality Management in reaction toraised rivarly from abroad in 1988.
• The EQA has two levels. The best degree is the EQA for the most executed applicant in a given year.
• The second degree given is the EQPrize for othercompanies that know the reward criteria.
EFQM Excellence Model consists of 9 criteria.
THE RADAR LOGIC
Identify the Results it is aiming to succeed as part of its strategy.
Plan and develop an integrated set of sound Approaches to deliver the required results now and in the future. Deploy the approaches in a systematic way to ensure implementation. both
Assess and Refine the deployed approaches based on monitoring and analysis of the results achieved and on-going learning activities.
First award was instituted in 1992 by the European Foundation for Quality Management.The historical winners are:
1992: Rank Xerox United Kingdom1993: Milliken European Division Belgium1994: Design to Distribution Ltd Ericson SA United Kingdom1995: Texas Instruments Europe France1996: BRISA (Bridgestone) Turkey1997: SGS Thomson Italy
Beksa Turkey1998: TNT Express United Kingdom Ltd United Kingdom
Landhotel Schindlerhof GermanyBeko Ticaret Turkey
1999: Yellow Pages United KingdomVolvo Cars Gent BelgiumDIEU DenmarkServitique Network Services France
2000: Nokia Mobile Phones Europe and Africa FinlandInland Revenue, Accounts Office United KingdomBurton-Apta Refractory Hungary
2001: St Mary’s College Northern Ireland Zahnarztpraxıis United KingdomZahnarztpraxis Switzerland
2002: Springfarm Architectural Mouldings Ltd United Kingdom
2003: Bosch Sanayi ve Tic.AS TurkeyRunshaw College United KingdomMaxi Coco Mat SA GreeceEdinburgh International Conference United Kingdom
2004: Kocaeli Chamber of Industry TurkeyYell United Kingdom
2005: FirstPlus Financial Group Plc United KingdomTNT Express Information and Communication Services United Kingdom
2006: BMW Chassis and Driveline Systems Production GermanyTNT Express GımbH-Germany GermanySt.Mary’s United Kingdom
2007: Lauaxeta Ikastola Sociedead Cooperativa SpainThe Cedar Foundation United KingdomVilla Massa S.r.l Italy
2008: Bosch Sanayi TurkeyBursagaz TurkeyCouncil for the Curriculum Examination and Assesment United Kingdom
2009: Prize Winners Only2010: Prize Winners Only2011: Bilim Pharmaceuticals Turkey2012: Robert Bosch GmbH Bamberg Plant Germany2013: Alpenresort Schwarz Austria2014: Bosch Bari Plant Italy2015: BMW AG Werk Regensburg Germany
WDH United Kingdom2016: Ayntamiento de Alcobendas Spain
European Quality Award Turkish Winners
• BRİSA BEKSA BEKO TİCARET (1996-1997-1998)
• BOSCH RBTR – BURSA (2003-2008)
• KOCAELİ SANAYİ ODASI (2004)
• BURSAGAZ (2008)
• BİLİM PHARMACEUTICALS (2011)
European Quality Prizes Turkish Winners-NETAŞ (1996-97-98)-ARÇELİK ( 2000)-ECZACIBAŞI VİTRA (2000)-BOSCH RBTR – BURSA (2002)-KOCAELİ SANAYİ ODASI (2003)-SKF TÜRK (2004)-ECA – EMAR (2004)-ESKISEHIR MATERNITY AND CHILD ILLNESSES HOSPITAL (2008-10)-COCA COLA ICECEK AS (2012-15)-NILUFER MUNICIPALITY (2013)-SAKARYA UNIVERSITY (2015)-GENERAL DIRECTORATE OF IETT ENTREPRISES (2016)
Introduction to ISO StandartsAbout ISO
-ISO is a quality management standart was created by international organization for standardization.
-ISO is an independent, non-governmental international organization
-It bands together experts to share knowledge and improve voluntary, consensus-based, market relevant International Standards which promote innovation and provide solutions to global challenges via its members.
https://www.youtube.com/embed/Lp6xP-We5yY?fs=1&autoplay=1&rel=0
What is ISO 9001 QualityManagement Certification?
• An ISO 9001 Quality Management System (QMS) will provide organization to continually controls and administer quality across its organization.
• It is a strong business development tool whichprovides organization put in place processes that allow organization to improve and satisfy itscustomers.
What is ISO 9000:2008
• The ISO 9001 standard, are reviewed every 5 years by the ISO and it is reprinted making necessary revisions according to implementers’s opinion and needs.
ISO 14000-Environmental Management
• The ISO 14000 family of standards provides practical tools for companies and organizations of all kinds looking to control their environmental responsibilities.
• ISO 14000 Environmental Management System is a management model that constituted that aims toreduce the use of natural resources and also it aims tominimize the damages for land, air and water.