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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

EXTERNAL

CATHOLIC EDUCATION OFFICE

CATHOLIC EDUCATION OFFICE DEPLOYS THE ALCATEL-LUCENT OPENTOUCH SOLUTION TO

STREAMLINE ITS ADMINISTRATION AND SUPPORT FUNCTIONS

CUSTOMER INFORMATION

• The Catholic Education Office of the Archdiocese of Canberra and Goulburn operates 56

Catholic schools across the Archdiocese, with the aim to contribute to the creation of an

Australian community that is highly educated, skilled and cultured. Such a community

will be marked by a vigorous intellectual and cultural life, accessible to all.

CHALLENGES

• Maintaining Existing End of Life (EOL) multi-vendor platforms

• Homogenising multi-vendor / legacy platforms for support and on-going management

purposes

• Finding a vendor capable of providing enhanced features and functionality to support the

education industry (Whiteboard recording, multi-site web seminars, interactive

whiteboards)

• Sourcing a vendor capable of providing a single platform to support all CEO sites in a

hosted platform architecture

PRODUCTS, SOLUTIONS AND SERVICES

• Alcatel-Lucent OpenTouch™ Business Edition

BUSINESS AND TECHNICAL BENEFITS

• Cost reductions - Cost reductions through a hosted telephony solution - zero ISDN line

rental costs, free local and on-net calls, and lower telephony maintenance costs

• Enhanced functionality – multi device, multimedia and multiparty

• Improved productivity through the ability to make and receive calls in multiple places

and on multiple devices

“Traditionally, schools looked after their own phone systems. By moving

them onto OpenTouch Business Edition and giving them the ability to

connect and collaborate, we can help the schools in our network reduce

the cost of maintenance for their phone systems. This means they can

focus on investing more on enhancing the education service for the

students”

-Greg Cork, Assistant Network Manager, Information, Communication and

Learning Technologies

DEAL FACTS AND FIGURES CUSTOMER DETAILS

• Deal won: November 2012

• Implementation date: February 2013

• Business Partner: TransAct

• Location: Australia

• Vertical: Education

• Users: approx 300