2. Chapter 14 Objectives Discuss the special information requirements of an enterprise-sized corporation Identify information systems used inthe functional units of an enterprise List general purpose and integrated information systems used throughout an enterprise List types of technologies usedthroughout an enterprise Describe the major types of e-commerce Discuss the computer hardware needsand solutions for an enterprise Determine why computer backup is important and how it is accomplished Discuss the steps in a disaster recovery plan Next 3. What is Enterprise Computing?
p. 714 Large organization such as multinational corporation, university, hospital, research laboratory, or government organization Requires special computingsolutions because of its size Enterprise computing useof computers in networks thatencompass variety of operating systems, protocols, and network architectures Next 4. What is Enterprise Computing?
p. 714 Fig. 14-1 Next 5. What is Enterprise Computing?
p. 716 - 717 Fig. 14-2
Next 6. What is Enterprise Computing?
p. 717 Fig. 14-3 Next 7. What is Enterprise Computing?
p. 718 Information gathered inongoing operations of enterprise Allowsmanagerstomake better decisions Collected, combined,and analyzed over time Next 8. What is Enterprise Computing?
p. 719 Fig. 14-4 Next 1. Planning objectives strategies tactics 2. Organizing money people management structure 3. Leading communications instructions motivation 4. Controlling performance measurement corrective action 9. Information Systems in the Enterprise
p. 719 - 720 Fig. 14-5
Next Click to view WebLink, click Chapter 14, ClickWeb Link from leftnavigation, then clickInformation Technology Departments below Chapter 14 10. Information Systems in the Enterprise
p. 720
Manufacturing Engineeringor Product Development Human Resources (HR) Accounting and Finance Distribution Sales Marketing Information Technology CustomerService Next 11. Information Systems in the Enterprise
p. 721 Fig. 14-7 Next 12. Information Systems in the Enterprise
p. 721 Fig. 14-8
Next Click to view WebLink, click Chapter 14, ClickWeb Link from leftnavigation, then clickEmployee Relationship Management below Chapter 14 13. Information Systems in the Enterprise
p. 722 Fig. 14-9
Next 14. Information Systems in the Enterprise
p. 722 - 723 Fig. 14-10
Next 15. Information Systems in the Enterprise
p. 722 - 723 Uses software tomonitor and control production processes Focuses oninventory of parts Manufacturing Resource Planning II (MRP II) is extension of MRP Helps in scheduling, tracking production,and monitoringproduct quality Next Click to view WebLink, click Chapter 14, ClickWeb Link from leftnavigation, then clickMRP II below Chapter 14 16. Information Systems in the Enterprise
p. 723 Fig. 14-11
Next 17. Information Systems in the Enterprise
p. 724 Fig. 14-12
Next Click to view WebLink, click Chapter 14, ClickWeb Link from leftnavigation, then clickSales Force Automationbelow Chapter 14 18. Information Systems in the Enterprise
p. 724 Next Provide forecastingfor inventory control,and manage and trackshipping ofproducts Provide information and analysis on inventory 19. Information Systems in the Enterprise
p. 724 - 725 Fig. 14-13
Next 20. Information Systems in the Enterprise
p. 725 Overall technology strategy for an enterprise IT department uses software to maintain hardware and software Next 21. Information Systems in the Enterprise
p. 726 Users create graphics and documents, send messages, schedule appointments, browse the Web, and publish Web pages Sometimes called office automation Enables employees to perform tasks using computers and other electronic devices instead of manually Next 22. Information Systems in the Enterprise
p. 726 - 727 Fig. 14-14
Next 23. Information Systems in the Enterprise
p. 727 Fig. 14-15
Next 24. Information Systems in the Enterprise
p. 728 Fig. 14-16
Next 25. Information Systems in the Enterprise
p. 729 Captures and stores knowledge of human experts and then imitates human reasoning and decision making Consists of two components knowledge basecombined subject knowledge and experiences ofhuman experts inference rulessetof logical judgments applied to the knowledge base Next 26. Information Systems in the Enterprise
p. 729 Fig. 14-17 Next Step 1. A user selects his or her gender Step 2. Select the location on the body where the problem is being experienced Step 3. Select the type of pain. Step 4. Select other information about the problem. Step 5. Review the possible diagnosis. 27. Information Systems in the Enterprise
p. 730 Next Knowledge management software (KMS)assists in the task of knowledge management Artificialintelligence is application ofhuman intelligenceto computers Knowledge management is process by which enterprise collects, archives, indexes, and retrieves knowledge 28. Information Systems in the Enterprise
p. 731 Fig. 14-18
Next Click to view WebLink, click Chapter 14, ClickWeb Link from leftnavigation, then clickEnterprise Resource Planning below Chapter 14 29. Information Systems in the Enterprise
p. 732 Fig. 14-19
Next 30. Enterprise-Wide Technologies and Methodologies
p. 733 Fig. 14-20
Next 31. Enterprise-Wide Technologies and Methodologies
p. 734 Fig. 14-21
Next 32. Enterprise-Wide Technologies and Methodologies
p. 735 Portion of network that allows customers or suppliers to access parts of enterprises intranet Replaces or supplements existing EDI systems EDI (electronic data interchange) Set of standards that controls transfer of business data among computers Next 33. Enterprise-Wide Technologies and Methodologies
p. 735 Fig. 14-22
Next Click to view WebLink, click Chapter 14, ClickWeb Link from leftnavigation, then clickWeb Services below Chapter 14 34. Enterprise-Wide Technologies and Methodologies
p. 736
Next 35. Enterprise-Wide Technologies and Methodologies
p. 736 Fig. 14-23
Next 36. E-Commerce
p. 737 - 738 Transaction and financial data are verified electronically Also called e-tail Retailers use Web to sell products and services Next 37. E-Commerce
p. 738
Next 38. E-Commerce
p. 738 - 739 Fig. 14-25
Next 39. E-Commerce Video: New Edge 2.0: Virtually Face to Face Next CLICK TO START 40. E-Commerce
p. 739 - 740 Fig. 14-26
Next 41. Enterprise Hardware
p. 741 Allows large organizations to manageand store data Often includes levels of redundancy One goal isto maintain high level of availability Redundancy if one piece breaks, another part can assume tasks Availability how often hardware is online Next 42. Enterprise Hardware
p. 741 Fig. 14-27
Next Click to view WebLink, click Chapter 14, ClickWeb Link from leftnavigation, then clickRAID below Chapter 14 43. Enterprise Hardware
p. 741 Fig. 14-28
Next Click to view WebLink, click Chapter 14,Click Web Link from leftnavigation, then clickRAID below Chapter 14 44. Enterprise Hardware
p. 742 Fig. 14-29
Next Click to view WebLink, click Chapter 14, ClickWeb Link from leftnavigation, then clickNAS and SAN below Chapter 14 45. Enterprise Hardware
p. 743 - 744 Fig. 14-30
Next 46. Enterprise Hardware
p. 744 Fig. 14-31
Next Click to view WebLink, click Chapter 14, ClickWeb Link from leftnavigation, then clickBlade Servers below Chapter 14 47. Enterprise Hardware
p. 744 Fig. 14-32
Next 48. Enterprise Hardware
p. 745 Availability (uptime)of at least99 percent Often includeshot-swapping Hot-swapping allows componentsto be replaced whilerest of system continuesto perform tasks May include redundant components Redundant component takes over task ofsimilar componentthat fails Next 49. Enterprise Hardware
p. 745 - 746 Scalability is measure of how well computer hardware, software, or information system can grow to meet increasing needs Interoperability is ability to share information with other information systems within enterprise Adding hardwareis often easiestmethod to grow System that shares information easilyis said to be open Next 50. Backup Procedures
p. 747 Fig. 14-33Next 51. Backup Procedures
p. 746 - 747 Fig. 14-34
Next 52. Backup Procedures
p. 747 - 749
Next Recovery plan actions to be takento restore full information processing operations Test plan simulates various levels of disasters and records ability to recover Emergency plan steps to be taken immediatelyafter disaster Backup plan how backup filesand equipment would be used to resume information processing 53. Summary of Enterprise Computing Special computing requirements presentin an enterprise-sized organization E-retailing and types of businessesthat use e-commerce Complex hardware includingSANs, RAID, and blade servers Requirements for enterprisehardware including high-availability, scalability, and interoperability Backup procedurespresent in a large organization Chapter 14 Complete
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