CINDAPA Wairakei CINDAPA Wairakei Conference – 13 June 2014Conference – 13 June 2014
Kent HoldsworthKent HoldsworthCommunity Ethnic & Youth Community Ethnic & Youth
Manager – WaikatoManager – [email protected]@police.govt.nz
Prevention FirstPrevention First
Aim to prevent – reduce offending Aim to prevent – reduce offending and victimisationand victimisation
Road policing – social drivingRoad policing – social driving
http://www.crimestoppers-nz.org/http://www.crimestoppers-nz.org/
www.snap.org.nzwww.snap.org.nz
School Community OfficersSchool Community Officers
PES/YES PES/YES SCO’s SCO’s
Primarily Educators Primarily Educators primarily prevention primarily prevention or problem solvers or problem solvers
Developing new programs – cyber bullyingDeveloping new programs – cyber bullying
www.netsafe.org.nzwww.netsafe.org.nz
http://www.police.govt.nz/advice/personal-http://www.police.govt.nz/advice/personal-and-community-advice/school-portaland-community-advice/school-portal
NegotiationNegotiationPolice Negotiation Team (PNT)Police Negotiation Team (PNT)
““We have two ears and one mouth so that we We have two ears and one mouth so that we can listen twice as much as we speak.”can listen twice as much as we speak.”
StructureStructure
Problem IndividualsProblem Individuals
Three general groups are recognised as Three general groups are recognised as potential hostage takerspotential hostage takers
THE POLITICAL THE POLITICAL ACTIVISTACTIVIST
THE POLITICAL THE POLITICAL ACTIVISTACTIVIST
THE CRIMINALTHE CRIMINALOFFENDEROFFENDER
THE CRIMINALTHE CRIMINALOFFENDEROFFENDER
THE THE PSYCHOLOGICALLYPSYCHOLOGICALLY
DISTURBEDDISTURBED
THE THE PSYCHOLOGICALLYPSYCHOLOGICALLY
DISTURBEDDISTURBED
May 8, 2009May 8, 2009
Chaucer Rd Chaucer Rd Napier Napier New ZealandNew Zealand
Columbine High SchoolColumbine High SchoolApril 20, 1999April 20, 1999Jefferson County, Jefferson County, ColoradoColorado
www.youthline.co.nz www.youthline.co.nz
Scenario OneScenario One
15 year old Kim, one of your students is on 15 year old Kim, one of your students is on the roof of the highest building at your the roof of the highest building at your school. She is threatening to jump off.school. She is threatening to jump off.
You have heard Kim’s parents are You have heard Kim’s parents are separating. Her younger sister is also at separating. Her younger sister is also at the school.the school.
What do you do?What do you do?
Scenario OneScenario One
Ring 111Ring 111Get collegial supportGet collegial supportMake area safeMake area safeYour own safety is paramountYour own safety is paramountThen the safety of othersThen the safety of othersThen Kim’s safetyThen Kim’s safetyLearn what has happenedLearn what has happenedMake sure the sister is not in viewMake sure the sister is not in view
Scenario OneScenario One
Approach Kim slowly – explaining what you are Approach Kim slowly – explaining what you are doingdoing
Only one person speaks to KimOnly one person speaks to Kim
Watch your body languageWatch your body language
Introduce yourself Introduce yourself
If you don’t know Kim – ask her nameIf you don’t know Kim – ask her name
Ask Kim what she is doing – “Are you trying to Ask Kim what she is doing – “Are you trying to commit suicide?”commit suicide?”
Do not try to grab KimDo not try to grab Kim
““Voice”Voice”
The Negotiator’s The Negotiator’s
#1 Tool#1 Tool
“My Mom says she hopes I havekids like me… but I don’t like
the way she says it”
Scenario TwoScenario Two
14 year old Dan is not achieving academically 14 year old Dan is not achieving academically and not socializing successfully with his class and not socializing successfully with his class matesmates
His father Sam contacts the school and makes His father Sam contacts the school and makes an appointment to speak with you, Dan’s an appointment to speak with you, Dan’s teacher. Sam is known to be angry and volatile.teacher. Sam is known to be angry and volatile.
How do you engage with Sam?How do you engage with Sam?
Scenario TwoScenario Two
If you have safety concerns – have a second If you have safety concerns – have a second person present or nearby person present or nearby
If Sam’s behaviour becomes unacceptable stop If Sam’s behaviour becomes unacceptable stop the conversation – ask him to leavethe conversation – ask him to leave
Explain your concerns directly and factuallyExplain your concerns directly and factually
If Sam gets angry let him vent – then try againIf Sam gets angry let him vent – then try again
Acknowledge his emotions – “You sound Acknowledge his emotions – “You sound frustrated…”frustrated…”
Scenario TwoScenario Two
Be aware of body languageBe aware of body language Use active listening skills (don’t try and Use active listening skills (don’t try and
use them all in one conversation)use them all in one conversation) Use hooksUse hooks Use triggersUse triggers Talk about the future Talk about the future Build a sense of trustBuild a sense of trust
Active Listening SkillsActive Listening Skills
MOREPIESMOREPIESMinimal encouragersMinimal encouragersOpen-ended questionsOpen-ended questionsReflecting/MirroringReflecting/MirroringEmotion LabelingEmotion LabelingParaphrasingParaphrasingI messagesI messagesEffective pauses - silenceEffective pauses - silenceSummarySummary
NegotiatorsNegotiators
EngageEngage
Converse naturallyConverse naturally
Make them feel safeMake them feel safe
Active listening, empathy, rapport, Active listening, empathy, rapport, influence, changeinfluence, change
Have confidenceHave confidence
Negotiation is about listening
Important pointsImportant points
Talking about suicide will not make someone Talking about suicide will not make someone commit suicide (**suicide contagion)commit suicide (**suicide contagion)
Never attempt to grab a suicidal personNever attempt to grab a suicidal person
Be empathetic not sympathetic Be empathetic not sympathetic
Time is your friendTime is your friend
Never lieNever lie
You can use reality (but get your timing right)
Always de-brief any situation
FutureFuture
Different types of jobs e.g. civil Different types of jobs e.g. civil demonstrations, training our own staffdemonstrations, training our own staff
TerrorismTerrorism Social mediaSocial media
TerrorismTerrorism
How do you get hold of PNT?How do you get hold of PNT?
Emergency - ring 111Emergency - ring 111Ring your local station and ask for a Ring your local station and ask for a
negotiator or PNTnegotiator or [email protected]@police.govt.nz
021 191 2503021 191 2503
Thank youThank you