COMPUTER USERSUPPORT SPECIALIST

COMPUTER SYSTEMS ANALYST

April 2021

In-Demand Technology Careers

EDUCATION

WHAT THEY DO

IMPORTANT QUALITIES• Customer service skills• Active listening skills• Judgment and decision making• Reading comprehension• Problem-solving skills• Patient and sympathetic• Oral comprehension• Inductive reasoning• Speaking skills

$29.46WAG

ES

Associate’s degree or post-secondary

certificate. Some employers may require a bachelor's degree.

Employment of computer user support specialists is projected to grow 5.2% with

544 openings. More support services will be needed as organizations upgrade their

equipment and software.

Computer user support specialists, also called help-desk technicians, usually provide

technical help to non-IT computer users. They respond to phone and email requests for help. Sometimes they

make site visits to solve a problem in person.

Bachelor’s degree in computer systems analysis, computer science, computer information systems, or similar field of study.

• Analytical skills• Communication skills• Understanding• Troubleshooting skills• Teaching and selling ideas• Active learning• Creativity• Problem-solving skills

$32.29$46.29W

AGES TO

Provide technical assistance to computer users.

Answer questions or resolve computer problems for clients

in-person, via telephone, or electronically.

EMPLOYMEN T OPPORTUNITIES

Computer systems analysts, study an organization's current computer systems and procedures, and design solutions to help the organization operate more efficiently and effectively.

Job prospects will be best for analysts with a bachelor’s degree. Projected growth is 8.3% with 295 openings in the next 10 years.

Computer systems analysts work incomfortable office and laboratories, and some many telecommunicate or work remotely. They generally work 40 hour weeks during regular business hours.

WORK ENVIRONMENT

TYPICAL HOURLY

TYPICAL HOURLY

$19.49TO

These jobs are in demand in Central Minnesota. Data collected from Department of Employment and Economic Development.

Equal Opportunity Employer and Program Provider. Upon request the information in this document can be made available in alternate formats for people with disabilities by contacting Leslie Wojtowicz at lwojtowicz@cmjts.org

or Angie Dahle at Angie.Dahle@CSJobs.org or at 1-800-284-7425.