Conflict management
Ankita Vohra 35Ruchi Sharma 52Ritika Chitnis 53Chandana Awasthi 54Tushar Tiwari 55Rachna C 56Nirmal Gulabani 57Bindal Thakkar 58Sneha kulkarni 59Ankit Shrivastava 60
Definition and views of conflict
•Conflict can be defined as a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.
•Traditional view•Human relations view•Interactionist view
•Functional vs. dysfunctional conflict▫While, some conflicts that supports the goals of
the group and improve its performance are called as functional or constructive forms of conflict, there are conflicts that hinder groups performance and these are dysfunctional or destructive forms of conflicts.
•Types of conflicts:▫Task conflict▫Relationship conflict▫Process conflict
Some concepts of Conflicts
What causes conflict in teams?
•Conflict is simply the condition in which the concerns of different team members such as the things they care about appear to be incompatible.
Conflict
InterdependenceDifferences
•It comprises of five stages:▫Potential opposition or incompatibility▫Cognition and personalization▫Intentions▫Behavior▫outcomes
Conflict Process
Understanding the Conflict Modes
CooperativenessA
ssert
iven
ess
•Two basic aspects of all conflict-handling modes▫Assertiveness is the degree to which you
satisfy your own concerns.▫Cooperativeness is the degree to which you
try to satisfy your teammates concerns.
The Five Conflict-Handling Modes
Thomas-Kilmann Instrument
•The TKI is the leading measure of conflict-handling modes developed by Kenneth W. Thomas and Ralph H. Kilmann in the early 1970s.
•It is designed to help you and your teammates understand your individual team member styles of conflict and to increase your individual effectiveness as team members.
TKI Analysis
PG – ‘A’
Sample Size = 58
‘Compromising’ mode of conflict handling style is perceived as most dominant in PG ‘A’.
PG – A (Compromising Style Analysis)
Compromising PG - A
Males47%
Females53%
Compromising PG - A
While, most adopted style among females is compromising and very less of competing, Few Males are also perceived as showing highly competent traits.
Total=33 Total=25
PG – A Analysis shows that Compromising is still the dominant style in case of students having Work Experience as well Freshers.
Total=24 Total=34
Cross Analysis
Competing Collaborating Compromising Avoiding Accomodating
Abhishekh Subramanian Sunil Kewalramani Riddhi Gala Harshad Deshmukh Shweta Bhatawadekar
Animesh Hakim Vishaka Naik Rajesh Amle Nikita Meel Khevna Shah
Aditya Oak Sneha Raina Nikunj Shah Shiju Cherian Pankaj Verma
Pranesh Sharma Harpreet Singh Aditi Jain Sandeep Sharma Palash Agarwal
Mayank Mehta Meena Babal Sriram Iyer Ranjeet Pawar Varun Sayahedaar
Shripath Morudkar Sneharagh Raghavan Neha Salvi Ankita Vohra Jeevan Rajan
Tushar Tiwari Nirmal Gulabani Pritesh Salian Ravi Singh Bharat Jaiswal
Niharika Singh Deepa Pillai Swati Bhadra Rohit Bohra Ankit Bhilota
Priyanka Chauve Digvita Shah Reema Sathyan Shalvi Vartak
Abdul Puranwala Ankita Nigam Mihir Langalia
Sampada Naik Rachna Chandrashekhar Chandana Awasthi
Pranav Jain Ankit Shrivastava Bindal Thakkar
Dominic Aloysius
Ajit Joy
Ruchi Sharma
Ritika Chitnis
Sneha Kulkarni
PG – A Balanced PersonalitiesRoll no. Name Balanced between:
1 Riddhi Gala Collaborating, Compromising
4 Harshad Compromising , Avoiding
6 Rajesh Compromising , Accomodating
7 Nikunj Compromising , Accomodating
11 Abhishek Competing, Avoiding
12 Sriram Compromising, Accomodating
13 Nikita Avoiding, Accomodating
17 Animesh Competing, Collaborating
22 Aditya Competing, Avoiding
24 Priyanka Chave Competing, Collaborating
26 Shiju Compromising, Avoiding
32 Harpreet Collaborating, Avoiding
35 Ankita Vohra Avoiding, Accomodating
40 Rohit Avoiding, Accomodating
44 Dominic Competing, Compromising, Accomodating
45 Ajit Collaborating, Compromsing
46 Sneharag Competing, Collaborating
49 Mayank Competing, Avoiding
50 Reema Competing, Avoiding
52 Ruchi Collaborating, Compromsing
54 Chandana Competing, Collaborating, Accomodating
58 Bindal Avoiding, Accomodating
59 Sneha K. Compromising, Accomodating
TKI ANALYSISPG-B (Sample Size = 60)
Accomodating19%
Avoiding22%
Collaborating27%
Competing19%
Compromising14%
PG-B Overall Analysis
The Total number of Females and males in class PG – B is 30 each.
Competing21%
Collaborating31%
Com-promising14%
Avoiding17%
Ac-co-mo-
dating17%
Males Females
Competing17%
Collaborating23%
Compromising13%
Avoiding27%
Accomodating20%
Females
CASE STUDY
Case Study Conflict Resolution Activities
• Most conflicts arise not because of what is said, but rather how it is said
• Cycle of conflict to be replaced with personal understanding
• Frame individual conflicts as different paths
towards the same goal
References:
•http://www.insightinstitute.com/conflict-resolution.html
•Thomas Kilmann Instrument•Organisational Behavior by Stephen
Robbins