Presented by
DCM MediaVILLAGE & CARE FOCUS
Time for New ThinkingVillage & Care SeCTorS aT The CroSSroadS
At this critical time and place, join 650 leaders to discuss ‘new thinking’ in aged care, home care and retirement living.
PlaTiNUM Sponsor
gold Sponsors
450+ delegaTeS
2018
LEADERS SUMMIT 2019
21-22 MARCH sydneyThe Village & Care Strategic AGM
OPERATORS | DEVELOPERS | INVESTORS | ADVISORS | SUPPLIERS | CEOs | CFOs | COOs | BOARDS STRATEGISTS | MARKETERS | SALES | OPERATIONS | COMPLIANCE | FINANCIERS | GOVERNMENT
Thur 8.30
Christopher Baynes Publisher DCM Media
State of the NatioN A review of the major events, developments and trends across the retirement living, home care and aged care sectors in 2018 and the implications for 2019 and beyond.
Thur 9.05 PLeNaRY DiSCUSSioN
Derek McMillan Ceo Seniors Living Strategies
ageD CaRe oPeRatoRS aND the RoYaL CommiSSioN A frank discussion on the cause and effect of the existing financial model of aged care and a vision of the model required to deliver on the quality and safety expectations of the community.
Ciaran Foley Ceo Allambie Heights Village
Thur 9.50 NeTworkiNg BAriSTA CoFFee BreAk
Thur 10.35 PLeNaRY DiSCUSSioN
Liz Forsyth global Chair government and Public Sector, and global Lead for Human and Social Services, kPMg
New thiNkiNg foR ageD CaRe oPeRatoRS An inspiring discussion and case studies of how other sectors and complex organisations have achieved transformational change.
Nicki Doyle Partner Health, Ageing & Human Services, kPmg
Thur 11.35 PLeNaRY DiSCUSSioN
Stephen Bull New thiNkiNg foR RetiRemeNt LiviNg oPeRatoRS An open and frank discussion on the current and future direction of seniors’ accommodation; ageing product, new product, funding, the consumer, the business model and contracts.
Paul Browne Ceo LDk Healthcare
Thur 12.05 NetwoRkiNg SeateD ReStaURaNt LUNCh
DAY ONE Thursday 21 march DCM Media
VILLAGE & CARE FOCUS
SILVER Sponsors
Presented by
Thur 1.05 PLeNaRY DiSCUSSioN
Patrick reid group Ceo iRt
viLLage ageD CaRe PRoPeRtY/DeveLoPmeNt iSSueS AND STrATegieS For NoT-For-ProFiT oPeRatoRS A discussion on the challenges and opportunities to build assets that deliver on mission and business viability in 10 to 30 years’ time in the shadow of the Royal Commission, boards and balance sheets, evolving technologies and the evolving baby boomer.
grant Millard Ceo Anglicare
Thur 1.35 RoYaL CommiSSioN DiSCUSSioN
ian Yates Ceo CoTA Australia
PoLiTiCS, PoLiCieS AND PoSiTiVe exPeCTATioNS – THe SHAPiNg oF CoNSuMer ATTiTuDeS AND BuSiNeSS MoDeLS ouT To 2039 A discussion on politics and riding the Royal commission wave, beyond the negative to potential uplifting outcomes for senior Australians, facilitated by best of breed operators.
Thur 2.05 NeTworkiNg BAriSTA CoFFee BreAk
Thur 2.45 - 4.15 reTireMeNT LiViNg BreAkouT SeSSioNS
Thur 2.45 RetiRemeNt LiviNg
Chair Claude raffin Ceo iNS
maSteRCLaSS: LaND LeaSe CommUNitY/reNTAL ViLLAgeS/AFForDABLe HouSiNgPaRt a How lifestyle communities sell out each new stage before completion by customer journey analysis and management.
PArT B How Ingenia is driving the creation of new affordable and rental housing communities through flat pack construction, efficiency focus and international partnerships.
James kelly Managing Director Lifestyle Communities; Chair, residential Land Lease Alliance
Simon owen Ceo & Managing Director ingenia
DAY ONE continued Thursday 21 march DCM Media
VILLAGE & CARE FOCUS
SILVER Sponsors
Presented by
DAY ONE continued Thursday 21 march
Thur 3.30 RetiRemeNt LiviNg
Chair kerry Lehman Partner Brand Partners
New maRketiNg of RetiRemeNt LiviNgWhile everybody talks about ‘data’ as the tool of the future, retirement villages are about people and ‘emotions’. Which connects better to generate quality leads and a stronger bottom line? Two case studies: established/horizontal; new/vertical villages.
Colonel keith Schollum (reT’D) Chairman Vasey Housing Association
Stephanie Vanin general Manager Sales – Communities, Stockland
Thur 4.15 RetiRemeNt LiviNg
Chair Andrew giles general Manager operations, Australian retirement Holdings
ViLLAge MANAgerS, HeAD oFFiCe STAFF, ReSiDeNt SatiSfaCtioN oR DiSSatiSfaCtioNPaRt a Discussion on resident research on village managers and why resident associations champion public advocacy.
PArT B Discussion on KPMG commissioned operator focus group research on village managers and head office staff – what operators want, what village managers need and why.
Judy Mayfield President, Association of residents of Queensland retirement villages (ArQrV)
Jim gibbons President retirement Village residents Association (NSw)
Nicki Doyle Partner Health, Ageing & Human Services
Jodie Prosser Director - Leadership and Learning, DCM institute
BRONZE Sponsors
DCM MediaVILLAGE & CARE FOCUS
Presented by
Thur 2.45 - 4.15 reSiDeNTiAL AgeD CAre BreAkouT SeSSioNS
Thur 2.45 ReSiDeNtiaL ageD CaRe
Chair warren Hutcheon Ceo aNSvaR insurance
iDeNtifYiNg aND maNagiNg Ceo aND BoArD riSk iN 2019/20Risk is now real. A discussion on leadership and Board responsibility for ‘harm minimisation’, ‘solvency risk’ in a marginal business, identification of ‘risk maturity’, ‘sit back boards’ exposed to criminal and reputation risk.
Prof. Joe ibrahim Head, Health Law and Ageing research unit at the Department of Forensic Medicine, Monash university
Penelope eden Partner Minterellison
Thur 3.30 ReSiDeNtiaL ageD CaRe
Chair Shalain Singh National Director - Transaction Services and Head of Healthcare & retirement Living Asia Pacific
the RoYaL CommiSSioN keePiNg THe DoorS oPeN iN 2019 iN A HoSTiLe MArkeT. THe PrACTiCAL, FiNANCiAL aND StRategiC iSSUeSPublic sentiment is forecast to go ‘negative’ on the aged care sector, which will impact occupancy, RAD pricing, workforce and more. Constructive new initiatives will take 36 to 60 months to roll out an impact business. What will be the major issues for management and boards to guard against?.
Cam Ansell Managing Director Ansell Strategic
Dr James grealy Ceo Carino Care
Thur 4.15 ReSiDeNtiaL ageD CaRe
Chair Tieran kimber group Director – Seniors Living, Partner, ThomsonAdsett
wheRe iS ReSiDeNtiaL ageD CaRe goiNg? iNNovatioNS aND effiCieNCieS YoU SHouLD kNow ABouTPaRt a Rural and regional operators face unique challenges but also unique opportunities with engage local communities.
PArT BThe world’s first residential aged care Microtown, delivering a new business model plus a new approach to staffing.
Doreen Power Ceo Lyndoch Living
Natasha Chadwick Founder and Ceo NewDirection Care
DAY ONE continued Thursday 21 march DCM Media
VILLAGE & CARE FOCUS
Presented by
Thur 2.45 - 4.15 HoMe CAre BreAkouT SeSSioNS
Thur 3.30 home CaRe
Chair To be confirmed
uPDATe oN THe Peer2Peer iNDePeNDeNT CoNtRaCtoR moDeLThe first Peer2Peer home care and support business arrived in Australia four years ago. Where is it as a business concept today and where will it be in three years time? Will the independent contractor model create a new workforce or will it steal from the existing aged care and disability workforce, threatening established home care and aged care operators?
rob evers Co-Founder and Ceo Care Support Network
Simon Lockyer Co-Founder and Ceo Five good Friends with
Thur 4.15 home CaRe
Chair Steven Strange Co-Founder and Ceo Care Support Network
the SYStemS aND metRiCS ReqUiReD to SURvive iN home CaRe DeLiveRYHome care clients will remain at home longer with higher levels of acuity, taking package providers into new levels of client responsibility and regulation plus responsibility and risk for home care staff. What other systems and the financial metrics to be aware of and strive for?
Thur 6.30 – 10.00 hatteD DiNNeRS
DAY ONE continued Thursday 21 march DCM Media
VILLAGE & CARE FOCUS
Presented by
BRONZE Sponsors
fri 8.30 - 9.15 reTireMeNT LiViNg BreAkouT SeSSioNS
Fri 8.30 RetiRemeNt LiviNg
Chair katie Cooley National Aged & Community Care Manager MPS Australia
wHAT iS THe ViABLe BuiLT AND BuSiNeSS moDeL foR RetiRemeNt viLLageS toDaYPaRt a go veRtiCaL oR hoRizoNtaLThe economics of both and the customer that each attracts.
PArT BaSSiSteD LiviNg This may be the only model for the future and why.
Tim russell Director and Co-Founder Aura Holdings
Derek McMillan Ceo Seniors Living Strategies
Fri 9.15 RetiRemeNt LiviNg
Chair robin Lyons Partner Minterellison
ViLLAge CoNTrACTS. iS ProViDiNg greATer ChoiCe DeLiveRiNg vaLUe to CUStomeRS aND RiSk to oPeRatoRS?Providing choice of contracts and therefore business models for potential residents would appear to be sound customer focused marketing. But are the alternative contract being taken up and is there increased business risk for operators?
Tony randello Managing Director Lendlease To be confirmed
Alison Quinn Ceo retireAustralia
DAY two friday 22 march DCM Media
VILLAGE & CARE FOCUS
Presented by
Presented by
DCM MediaVILLAGE & CARE FOCUS
PlaTiNUM Sponsor
gold Sponsors
450+ delegaTeS
2018
fri 8.30 - 9.15 reSiDeNTiAL AgeD CAre BreAkouT SeSSioNS
Fri 8.30 ReSiDeNtiaL ageD CaRe
Chair Sadie Burling Health and Ageing Development Manager Paynter Dixon
THe roYAL CoMMiSSioN AND ‘New THiNkiNg’ five tRaNSfoRmatioNaL iDeaS woRth fightiNg foRThe Commission Terms of Reference commits to explore new operational concepts and business models. Submissions are confidential and in general will not be released, meaning operators will not be aware of the range and detail of potential ‘great’ ideas which may deserve great support. Five (or more) such ideas will be presented for discussion.
Patrick reid group Ceo iRt
Sue Thomson Ceo McLean Care
Fri 9.15 ReSiDeNtiaL ageD CaRe
Chair James Price Ceo Mirus
woRkfoRCe: how to attRaCt aND RetaiN QuALiTY STAFF Now, AND wHAT DoeS THe fUtURe hoLD?Staff are the strongest and weakest link in residential aged care. In 2019 retaining and motivating quality staff is increasingly difficult. What strategies deliver at a facility level? Where is the Workforce Strategy Taskforce and what are its prospects for delivering the additional 100,000 trained workers required?
Ciaran Foley Ceo Allambie Heights Village
DAY two continued friday 22 march DCM Media
VILLAGE & CARE FOCUS
Presented by
SILVER Sponsors
fri 8.30 - 9.15 HoMe CAre BreAkouT SeSSioNS
Fri 8.30 home CaRe
Chair Simon Lockyer Ceo and Co-Founder Five good Friends
DiSCuSSioN: THe goVerNMeNT’S FuTure iS TieD To HoMe CAre, BuT How wiLL THiS haPPeN aND what wiLL it Look LikePaRt aThe Department understands opportunity and the risks of clients staying in their home significantly longer with increasing frailty – the logistical and medical challenges plus the potential for abuse. What will be the Department strategy?
PArT BFive years from now – rationalisation of home care operators, moving from a cottage industry to a mature, market-based service sector economies of scale, not-for-profit/Private partnerships.
ian Yates AM Ceo CoTA Australia
Norbert walther group Ceo enrich Living
Fri 9.15 home CaRe
grant Corderoy Senior Partner StewartBrown
home CaRe: what the aDviSoRS aRe aDviSiNg foR SUCCeSSHigh-volume service businesses with low margins can rapidly deteriorate into substantial and ongoing losses. What tools are recommended to guard against surprise financial failures and what tools are worth investing in to safeguard the business and the organisation?
Nicki Doyle Partner Health, Ageing & Human Services, kPmg
Fri 9.50 NeTworkiNg BAriSTA CoFFee BreAk
Fri 10.35 PLeNArY DiSCuSSioN - MArkeTiNg
Dr. Peter wilton Strategy, Marketing and international Marketing, Haas School of business, uC Berkeley
CASe STuDY - reFrAMiNg CreATeS BreAkTHrougH SoLuTioNSHow the process of ‘Reframing’ the Leukaemia Foundation of Australia reinvigorated the organisation at a time of significant stress.
Both the retirement living in aged care sectors have an urgent need to review their product and service mix for the new consumer markets landscape.
Learn how positive reframing use problems differently, promoting innovation, creativity and breakthrough solutions.
DAY two continued friday 22 march DCM Media
VILLAGE & CARE FOCUS
Presented by
BRONZE Sponsors
Fri 11.15 PLeNArY DiSCuSSioN - HoMe CAre
Norbert walther group Ceo enrich Living
AT THe FroNT, LeADiNg THe BuSiNeSS oF HoMe CAre iNTo A MATure, SoPHiSTiCATeD, CLieNT CeNtRiC SeCtoRWith a mandate to achieve aggressive growth and sustained profitability, what does the future of home care look like. What are the hurdles and the opportunity.
Fri 11.40 PLeNArY DiSCuSSioN - CoMMuNiTieS
rod Fehring Ceo Frasers Property Australia
SYDNeY’S MACQuArie PArk, A PuBLiC/NFP/PRivate PRojeCt ReDefiNiNg CommUNitYWell multigenerational and multi-social communities become the default housing for older Australians looking to downsize and live full and rewarding lives. A discussion on Sydney’s Macquarie Park which redefines the way social, affordable and market housing is integrated together to provide a sustainable and inclusive neighbourhood for people from all walks of life.
Fri 12.05 PLeNArY DiSCuSSioN - FuNDiNg
Sachin kumar National Director Business and Private Bank - Healthcare, Commonwealth Bank
A DiSCuSSioN: THe CriTiCAL iSSue oF BANk SeNtimeNt to fUNDiNg RetiRemeNt LiviNg aND ageD CaReNegative media, a declining housing market, royal commissions, regulation uncertainty and more headwinds are buffeting operators seeking funding from banks in 2019 for five-year projects.
What is their sentiment and what is their criteria to provide funding support?
Fri 12.05 NetwoRkiNg SeateD ReStaURaNt LUNCh
Fri 1.25 PLeNArY DiSCuSSioN - ProPerTY
russell Allison Senior Director Head of Health, Aged Care & retirement, knight Frank
ProPerTY LookiNg BACk AND LookiNg ForwArD. TrANSACTioNS, VALuATioNS PLuS PRoPeRtY LeSSoNS fRom oveRSeaS maRketSThe anchor for all businesses and their balance sheets in the retirement living and residential aged care sectors is property and bed licenses. This presentation will review the past 12 months transactions and prices paid plus an overview of the key valuation metrics.
Looking beyond Australia, lessons can be learned from the vacancy gyrations in America and the UK.
DAY two continued friday 22 march DCM Media
VILLAGE & CARE FOCUS
Presented by
BRONZE Sponsors
DAY two continued friday 22 march
Fri 1.45 PLeNArY DiSCuSSioN - weALTHDavid knox Senior Partner mercer
a DiSCUSSioN: UNDeRStaNDiNg the ReaL weALTH oF AuSTrALiANS AgeD 65 AND 75 toDaY aND five YeaRS fRom toDaYA masterclass in the changing drivers of real wealth that will challenge operators and government when it comes to user pays strategies.
Superannuation, evolving government policy, sustainability of government policies, workforce participation, medical costs of living longer. Which segments can afford retirement living and aged care.
Fri 2.05 PLeNArY DiSCuSSioN - PeoPLeDi Morgan Director of guest experience Accor
CASe STuDY ‘BeST iMAgiNeABLe CuSToMer/ STAFF exPerieNCe’A lesson for retirement living and aged care leaders. Accor Australia invested five years in creating the world’s best hospitality staff customer experience. The programs have now been embraced internationally with stunning customer impact and dramatic recruitment and retention achievements.
Fri 2.25 PLeNArY DiSCuSSioN - ViLLAge SALeSAndrew giles general Manager operations, Australian retirement Holdings
ht RetiRemeNt CaSe StUDY: oNe viLLage / 9 New DeVeLoPMeNT SALeS eVerY MoNTH. whY aND howVeteran retirement village operator Paul Singer has been achieving nine new sales a month consistently at Mount Gillead Estate for several years on the outskirts of Sydney while maintaining strong prices. The village is half built with 300+ homes.
Andrew Giles leads their ‘social contract’ with residents, creating advocates and Ash Hopper leads their social media community relationship strategy that delivers cost effective and volume engagements.
Ash Hopper Digital Strategy Development
Fri 2.45 PLeNArY DiSCuSSioN - ViLLAge SALeSSPeCiaL aNNoUNCemeNt: New thiNkiNg iN RetiRemeNt viLLage SaLeS To be launched exclusively at the LEADERS SUMMIT, a new, national approach to retirement village unit sales. At a time when the sector is entering another downturn in sales, with increasing vacancies and lower closure rates, learn about this exciting new and high profile program which can assist all retirement village operators. Only at the LEADERS SUMMIT.
Fri 3.00 PLeNArY DiSCuSSioN - LookiNg ForwArDChristopher Baynes Publisher DCM Media
PreDiCTioNS AND STrATegieS For 2019/20 DCM Media has extensively surveyed the active large and small village and care operators, funders and regulators identifying their issues and strategies for the next 12 months. A checklist to compare with your own business plans.
fri 3.20 CoNfeReNCe CLoSeS
DCM MediaVILLAGE & CARE FOCUS
Presented by