Developing GOV.UK dashboards for LocalSteve Halliday
CIO, Solihull MBCImmediate Past President, Socitm
@stevehalliday0
Objective:Stuff like this for Local
Developing GOV.UK dashboards for Local
Transaction 1 & 2, 3, 4
Transaction 1
Transaction 1, 2, 3 … n
Information se
rvice
Citizen Transactions
Phase 1 Prototype1 Local Authority
Phase 2LCIOC 9 LAs
Phase 3, Any LA (Desire)
GDS Analytics Users• Citizens• Service
Managers• Politicians
Purpose and value:• Digital service design• Process performance
behaviours• Service efficiency• Customer satisfaction• Transparency• KPI / Benchmark• Cost reduction
Initial KPIs• Cost / Transaction• Digital take-up• Completion rate (Digital)• Customer satisfaction
LA Digital Transactions
OPEN
DATA
Speed Case Study 2: Using mapping - missed bins prototype
Steve HallidayCIO, Solihull MBC
Immediate Past President, Socitm@stevehalliday0
What a user wants
• The same data on local maps• Service oriented data on local maps
(Same for a service manager, citizen, elected member, supplier or observer)
Service oriented local maps