We need to think differently about theway we approach opportunities,

challenging and simplifying, removingpaper and obstacles and championing

the customer's needs.

Thinking Digitally

Working TogetherWe need to work together - inside

Government, outside with our suppliers andincreasingly with our customers to

understand our working environment,maximise what we are able to do and

innovate to our full potential.

We need to use digital information to measureservice standards, improve customer experience

and increase the number of customers usingonline services. Ultimately the digital informationwe gather will help us to provide better outcomes

for our customers and Government

Learning Intelligently

DIGITAL

Isle of Man Government's digitalvision is to improve the access toand quality of public services in away that provides better value to

everyone in the Isle of Man.

Our future Digital Services are thosethat are fully automated and

controlled by the customer. Theywill be so simple, convenient and

compelling, that those who can willchoose to use them.

Our Vision

Minimum directsavings of £5mwithin five years.

Achieve a topquartile place inthe Capgemini EU eGovernmentBenchmark 2018.

Indirect savingsand serviceimprovementsof £5m withinfive years.

80% onlineservices uptakewithin five years.50% by the endof the currentadministration.

Our PrinciplesOur Aims Our Programmes

Our Targets

To read the full digital strategy visit www.gov.im/digitalstrategy.