TopicsI. Playbook Backend Architecture (graphical overview)II. Project Life Cycle Phases (flow charts)III. Project Team Service ModelIV. Evaluation Tool (demo only) V. Workflow And Areas of Measurement (Development)

Documentation Samples

Playbook Back-end Architecture

The Project Team Service Model

+ + + + TOSS SDCC MSS IC&P

RUN

CONTINUOUS IMPROVEMENT

Application

andHosting

Network

OS, Client and

Delivery

IT Security

andIdentity

Legal and

Compliance

PLAN

COLLABORATE MEASURE

Communityof Practice

START

Standard Configuration MatrixEvaluation Chart

Collaboration

Applications

SharePoint –

Office

GDMS

BioBook

Secure Mail

Alligator

LIMS

RADARS

X

X

X

x

EVALUATE

Administrative

Applications

GCE

Office

Travel Connect

Reservation

Development

Applications

SharePoint –

Office

Putty

DreamWeaver

Secure Mail

SQL Navigator

SharePoint Dsgr

MonitoringApplications

NetOps

Office

ODP

SNIFFER

SNMP RUN

FMC

X

X

x

Service Desk Plan

Queue1 Queu

e2Queu

e3

Project Apps

HD

VPN SSL MPL

S VDI Citrix

Web

TTD

(weight)

TCO

(weight)

SharePoint – 1 Y Y Y Y Y Y 1 0

BioBook 2 Y Y Y Y 3 0

Secure Mail 4 n/a n/a n/a n/a n/a n/a 2 1

LIMS 4 Y Y Y Y 1 1

RADARS 3 Y Y Y Y 1 5

SOLUTION WEIGHT

2 4 4 2 1 4 1

Choose Solution

Evaluate

X X

Hover

Create Request

Solution Weight + TTD + (Number of Users * TCO)

Actual Weight

Hover

TTD = Time to Deliver TCO = Total Cost of Ownership

Done Application H Provisioning Steps

SharePoint 1

BioBook 2

Secure Mail 4

LIMS 4

RADARS 3

GDMS 0

TOOL APPADCLIEN

TNET

TOOL APPADCLIEN

TNET

TOOL APPADCLIEN

TNET

TOOL APPADCLIEN

TNET

TOOL APPADCLIEN

TNET

TOOL APPADCLIEN

TNET

Request Form/WorkSheet

Initial Request

24 hrs 5 days SLM SLM

Due Diligence

Configuration

Research

Two Weeks

Configuration

Proposal

Configuration

DeliveryQuality

Assurance

Workflowand Areas of Measurement

Print Flow Charts

Project Life Cycle Phases

Flow Charts

Initiate Manage Dissolve

Print Flow Charts

Initiate Phase Flow Charts

Due Diligence Flow Chart

Print Flow Charts

Manage Phase Flow Charts

1 2 3 4 5

Print Flow Charts

Dissolve Phase Flow Charts

1 2 3