© 2016 Sungard Availability Services, all rights reserved
Continuity and Resilience (CORE)ISO 22301 BCM Consulting Firm
Presentations by speakers at the4th India Business & IT Resilience Summit
7th October, 2016 | Hotel Hilton, Mumbai IndiaOur Contact Details:
INDIA UAE
Continuity and ResilienceLevel 15,Eros Corporate Tower
Nehru Place ,New Delhi-110019Tel: +91 11 41055534/ +91 11 41613033
Fax: ++91 11 41055535Email: [email protected]
Continuity and ResilienceP. O. Box 127557
Abu Dhabi, United Arab EmiratesMobile:+971 50 8460530
Tel: +971 2 8152831 Fax: +971 2 8152888
Email: [email protected]
© 2016 Sungard Availability Services, all rights reserved
Don’t Prepare to Recover – Prepare to be Resilient
Vineet Srivastava – Director & Head Sales - India
3Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Examples of some Disaster Situations
Boston Marathon Bombing – April 15, 2013Sungard AS managed 5 disaster declarations – 15:00 – 23:00
–All declared into the Sungard AS Marlborough Recovery Center:
– Provided a combination of dedicated & shared Workforce Continuity
– All seats made available with 100% RTO
– Customers utilized Voice, Network and DIS services
– 100 people in the facility during this time
– Average Workforce Continuity occupation 2 days
4Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Hurricane Sandy: Some FactsHurricane Sandy▼ Hurricane Sandy was a post-tropical cyclone that swept up
the East Coast of the United States in October of 2012▼ Death toll reached 285▼ $62 billion in damage▼ New York was most severely impacted due to damage to
subways and roadway tunnels▼ Over 7.5 million people were without power
Key statistics
342 Alerts
117 Disasters
9 Facilities utilized
1,500 customer seats allocated
CMC Active for 17 days
Customers were active January 2013
5Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Sungard AS Disaster experience
90 91 92 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 160
50
100
150
200
5471
11676 66 78 77 91
124162
69
176
46
121127141
52 5390
32 3368
153
4528 25
8
Year
# of
Dis
aste
rs
6Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
7Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Local level Incidences in last 5 years
Mumbai Delhi Kolkatta
HyderabadPuneBengaluru
8Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Major Business Disruptions: Declaration Events
Bom
b Thr
eat/
Evac
uation
/ Acce
ss
Bldg D
amag
e, Gas
/Wat
er Br
eak
Earth
quak
eFir
e, Ele
ctrica
l, Exp
losion
Flood
Hardw
are F
ailur
eHur
rican
e / Se
vere
Wea
ther
Networ
k Out
age
Power
Out
age
Softwar
e/Dat
a Cor
rupt
Terro
rism
0
100
200
300
400
500
600
700
62 42 2066
104
606
505
129
314
35
181
© 2016 Sungard Availability Services, all rights reserved
Chennai Floods – Case Study December 2015
10Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Chennai Floods: Some facts▼ 2 Million people displaced due to 2 bouts of
rains within 4 days▼ Damage of up to 1,025.84 billion INR (US $15
billion)▼ Fuel supplies were also hard hit as refineries
were closed leading to ‘No stock’ signs appearing at filling stations
▼ Chennai airport was shut until 8 December due to runways being flooded.
▼ Road closures and blockages meant numerous employees were stranded and unable to access their place of work
▼ Corporates had to send users to restore work after 4 days to nearby city like Bengaluru by road
11Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Chennai Floods: Preparedness and RecoverySungard AS Workplace Site @ Navalur –OMR- ▼ Utilities – HVAC, DG Sets on the Ground – Upper Ground Level, no
impact of Flooding▼ Had necessary foresight to recognise that the widespread impact
upon fuel supplies would quickly become a critical issue. Adequate Fuel Storage for 4+ days of Full Load 24/7 Operations
▼ Sourced Fuel from/outside Chennai for equipping the site team to deal with enhanced Power outage
▼ Cafeteria was Operational within 72 hours & served Food for over 1000+ users…
▼ Documented and well-rehearsed procedures, performed by experienced, well-trained staff at Workplace Sites
▼ Created 500 Seats within 1 week to cater to Customer needs to accommodate max employees
Recovered contracted 500 users within hours of declaration and also ramped up to support almost 1500+ users by end of 1st week till end of January
12Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
What Lessons Learnt from Disaster situations▼ Employee Unavailability ▼ Documentation outdated▼ Contracts not current (customer growth)▼ Lack of involvement during planning/testing▼ Business unit requirements not accurate▼ Not planned for extended recovery▼ Minimal corporate participation ▼ Vendor contacts outdated▼ External agencies not engaged
Myths and misses !!!!!
13Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
What Lessons Learnt from Disaster situations ..contd▼ Insufficient funds▼ No lodging / logistics▼ Who’s in charge? / No communication▼ Lack of corporate presence at recovery site▼ Mass Transit, Roads, Bridges, Airports are closed / heavily damaged ▼ Limited fuel available (Gas & Diesel) ▼ Cell / land lines down or shutdown▼ Evacuation issues ▼ Lockdown mode in your area
Keep it simple – Be realistic- Consider while planning
14Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Why Resiliency for your facilities? Revenue Losses
If you cannot collect and process receivables?
Productivity Losses If your salaried workers are unable to work at their full capacity?
Compliance and/or Reporting Issues Impact if your company cannot comply with regulations?
Penalties and Loss of Discounts As a result of an inability to process payments to suppliers, vendors or partners, or meet
customer SLAs?
And what about loss of reputation?
Cost of lost worker productivity:(# of Workers Affected) x (# of Hours Out) x (Hourly Rate per Employee) x (Productivity Deterioration) + (Revenue Loss)*
15Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
It’s About the People
IT staff– Bring up systems, databases, and applications then monitor themBusiness workers– Access to computer and telephone systems, FAX/copy machines, custom terminals/keyboards, specialized
data feeds, customer lists, and other specialized facilitiesSungard AS offers multiple interoperable solutions that seamlessly connect workers with vendors, customers, and your voice and computing infrastructure to keep your business running
It is people and processes, along with your IT systems, that keep you in business
You must provide space, comfort, and connectivity to recover your line of business functions when an incident occurs
© 2016 Sungard Availability Services, all rights reserved
Sungard Availability ServicesRecovery Services Portfolio
17Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Inventor of Disaster Recovery: 35+ years of Disaster Recovery expertise. The GARD in SUNGARD stands for Guaranteed Access to Recovered Data, a reference to the disaster recovery business we helped pioneer in 1983.
Size: HQ’ed out of Philadelphia, US About USD 1.4 B in revenues 3000 global employees 30+ data centers (North America & Europe) 5 million square feet of managed/hardened operations space.
Broad Industry Footprint: Serves 7,000 customers worldwide achieve uninterrupted access to their mission-critical data and systems, 50+% spanning Small-Medium customers , and over 70% of the Fortune 100.
Specialized Business Processes: Provide flexible, tailored IT solutions that help customers ensure the availability of their business operations.
Products & Services: Disaster recovery, business continuity management software and consulting. Heritage of reliability: 100,000+ tests conducted within last 10 years alone 100% recovery success..Category Leadership:» 8 Times Winner – BC Service Provider of the Year – 2011, 2010, 2009, 2006, 2005, 2002, 2000, 1999; Finalist –
2008, 2007, 2004, 2001 – Business Continuity Awards.» Business Continuity Provider of the Year – 2013,2015 BCI Global Awards» Business Continuity Product of the Year – 2015 BCI Global Awards.» Business Continuity Provider of the Year (BCM Product) – 2013 BCI India Awards.» Business Continuity Provider of the Year (BCM Product) – 2014 BCI India Awards.» Business Continuity Provider of the Year (BCM Service) – 2015 BCI India Awards.» Most Sustainable Workplace Recovery Provider – 2012 BroadGroup Datacenter Awards.» Service Provider of the Year – 2012 The EVault Awards.» Excellence in Infrastructure Management – 2010 Business Continuity Awards.» Outstanding Excellence in Business Continuity – 2008 Business Continuity Awards.
Sungard Availability Services – A snapshot
18Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Sungard AS Recovery Portfolio
Features:• Best practices• Advanced, evolving technology• Deeper security integration• Organizational model guidance• Intuitive, SaaS-based
Features:• Get employees back to work• Limit financial losses• Avoid the guesswork• Leverage 27,000 recovery seats• Expertise, equipment, facilities
Features:• SLA-backed guarantee• Fully-managed options• Predictable spend and savings• Synch recovery with rapid change• Proven, advanced, cloud-based
A holistic approach to business resiliency that includes data protection, environment recovery, and compute infrastructure
Business continuity software alerts you to potential threats be they local (data theft or fraud) or regional (natural disasters)
Provides a viable working environment for your employees, whether at a Sungard AS location or a mobile recovery unit
Protect Your Data • Recover Your Environment • Manage Your Recovery
Systems and Data Recovery Services
Business Continuity Management Software
Workforce Recovery Services
Recovery and Business Continuity Services
19Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Advanced Recovery through the Power of Cloud
Sungard AS Recover2Cloud (R2C) Benefits:
• Flexible (multiple RTO/ RPO options for $/performance trade-offs)
• Managed (application recovery SLAs)• Private (secure, single tenant and shared
options)• Vendor agnostic (no vendor lock-in – compute,
storage, hypervisor, service provider)
Hybrid & Physical
Environment
Cloud-based Recovery
Virtualized & Resilient
Production
Agile & Available
Infrastructure
• Heterogeneous (integration with non-cloud apps and platforms)
• Online (remotely managed, no need to travel)
• Scalable (grow with the customer as the virtualize, grow the environment)
20Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Sungard AS Recovery-as-a-Service (RaaS) Methodology
Manage My Recovery
Recover My Environment
Physical Infrastructu
resVirtual
Machines
Network & People
Fully recoverable production services with Sungard AS
• Reduce Costs & Risks
• Improve Data Protection
• Improve RTO• Reduce Tape
Usage
Managed Recovery Program
Customer Managed Recovery
Protect My Data
Moving data from current location to a
recovery center
21Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Sungard AS Managed Recovery Program Elements
ASSESS Assess & Design Recovery Strategy• Analyze Discovered
Information and Apply Recovery Best Practices
• Design Recovery Solution Architecture
DEFINE Define Recovery Plans & Procedures• Define Core Recovery
Configuration • Define Application
Recovery Configuration • Define Application
Recovery Plans and Procedures
DESIGN
DISCOVER
DISCOVER Discover Production• Infrastructure and
Application Discovery• Populate CMDB in
Sungard AS• Baseline Scope for
Recovery • Understand Change
Management Process
IMPLEMENT & TEST Recovery Implementation and Execution• Build Recovery Solution• Test Execution• Test Management and
Reporting
RUN
RCLMRecovery Lifecycle Management• Analyze Production
Changes for Impact on Recovery
• Update Recovery Design, Plans and Procedures
• Ongoing Recovery Optimization Recommendations
MANAGE
22Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Business Continuity Management Software
Plan For The Worst With The Best In Business Continuity – Sungard ASBusiness Continuity With SGAS Assurance Offers:
Awareness to events that can trigger proactive action• Google Maps & layer
integration• Assurance Connect
ecosystem
!Understanding of program status and health program• In-line reporting• Dynamic dashboard
widgets• RTO and dependency
reporting
Organizational engagement to help identify risks• User interface
transformations similar to social media updates
• Plan templates• Mobile device
support
23Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
CUSTOMER BENEFITS
SHARED WORKPLACE
• Standardized desktop PCs• Extensive geo coverage• Desktop Drive Imaging Service (DIS)• Lower cost per position• Scalable• Access to global infrastructure• Easy to exercise
DEDICATED WORKPLACE
• Private rooms help you meet government and industry regulations
• Can populate with specific PC and office technology• Easy to exercise
ACCESS & TERMS OF USE
• Hundreds of seats, with overflow sent to alternate facilities — customers are never turned away
• 6 weeks —extended use available
• Immediate and exclusive use• 6 weeks or longer• Occasional use for training, testing, and exercising at no
additional charge
CUSTOMER NEEDS
• Fast recovery• Customer Service/Billing — provides continued
revenue• Call Centers — continuous service support
• Immediate recovery — ready when you walk in the door
• Financial• Government• Healthcare
Workforce Recovery Services CapabilitiesOnce your IT systems are recovered – where will your employees go to work?
24Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Launched India operation in 2011 with Workplace Recovery Services, and grew steadily, with customer base doubling every year. In 2014 year alone, capacity was increased by over 30%.
In 2012, Sungard AS opened state-of-the-art delivery center in Pune with over 450+ staff to offer R&D, support, development and services delivery of BCM and DR services in India, Asia and rest of the globe.
Experience Team of Recovery Architects, Product Engineering, Software development, Operations – Recovery Invocation experts, BCP rule book procedure development experts
End-to-End Recovery Service offerings within Indian marketplace:
1. Work Area Recovery (WAR) services: offering since 2011. The largest WAR services provider in India, deploying 2000+ end-user positions across three centers (Noida, Mumbai, Chennai & Bangalore).
2. Recovery As A Service (RaaS) as a fully managed service with guaranteed SLAs launched targeting at Indian Enterprise customers. Launched in Q2, 2014
3. BCM Software: 24 customers already use Sungard AS’s market leading BCM Enterprise Software Suite.
4. BCP Consulting: IT & Risk assessment, audit and implementation services to help enable Indian enterprises to meet their BCP/Risk needs
Sungard AS in India
25Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Bangalore
Chennai
Mumbai
NoidaNational Capital Region
[NCR]Dedicated WARSyndicated WARPartner DC
Dedicated WARSyndicated WARPartner DC
Dedicated WARSyndicated WAR
Partner POP’s
NEW Dedicated WARPartner DC
Hyderabad
GurgaonNational Capital Region [NCR]Future WAR Site
Future WAR Site
PuneOffshore Delivery Hub Future WAR Site
WAR SitesFuture WAR SitesOffshore Delivery Hub
Locations by Region Total Shared
Noida (NCR) 620 105
Mumbai 520 194
Chennai 695 125
Bangalore 265 0
Total 2,100 424
WAR (Work Area Recovery)10 Live Multi-National CorporationsPlan to cover all Major Industry Clusters in 15-18 months Global Delivery Center located out of Pune (450+ employees)
DC PartnershipTier III Raised floor space in sq. ft., Additional 10 Tier II Data Centers, Domestic N/W expanding Over 1200+ cities,High capacity network connection from all leading Datacenters in India,1500+ PoPs across 994+ cities,10G access metro rings, and redundant points of presence for high availability
Sungard AS presence in India
INDIA
26Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Disaster Recovery As A Service
A Leader in the 2015/16 Gartner Magic Quadrant
Source: Gartner Magic Quadrant Disaster Recovery as a Service, 21 April 2015,
ID Number: G00270861,
Analysts: John Morency, Christine Tenneson
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Sungard Availability Services, or click here to view full report.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
27Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Disaster Recovery-as-a-Service & Traditional Recovery Waves
A Leader in the Forrester 2014/15 Waves
The Forrester Wave™ is copyrighted by Forrester Research, Inc. ;Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.
28Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Sungard AS in TOP RIGHT
#1 ranking for:• Recovery Objective Capabilities• Data Transfer Technologies• Value Proposition & Vision• Growth• Partnerships
Forrester’s “RaaS Wave” - 2014
29Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
A Leader in the 2014/15/16 Gartner Magic Quadrant
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Sungard Availability Services, or click here to view full report.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Source: Gartner Magic Quadrant for Business Continuity Management Planning software, 27 August 2014
ID G00261175 Analyst(s): Roberta J. Witty | John P Morency
Business Continuity Management Planning Software
30Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Industry Awards
BCI India Continuity & Resilience Provider of
the Year (Product & Service) 2013, 2014, 2015
DRI 2015 Excellence Award for Service Provider of the Year
BCI 2015 India Continuity & Resilience Innovation Award for
AssuranceCM
31Sungard Availability Services Confidential and Proprietary© 2016 Sungard Availability Services, all rights reserved
Sungard Availability Services
GLOBAL HEADQUARTERS680 EAST SWEDESFORD ROADWAYNE, PA 19087484 582 2000www.sungardas.com
BELGIUM+32 (0)2 513 3618www.sungardas.be
FRANCE+33 (0)1 64 80 61 61www.sungardas.fr
SWEDEN+46 (0)8 666 32 00www.sungardas.se
INDIA(+91)20 673 10 400www.sungardas.in
EMEA HEAD OFFICEUNIT B HEATHROW CORPORATE PARKHOUNSLOW, MIDDLESEX TW4 6ER+44 (0) 800 143 413www.sungardas.co.uk
IRELAND+353 (0)1 467 3650www.sungardas.ie
LUXEMBOURG+352 357305-1www.sungardas.lu
|© 2016 Sungard AS All Rights Reserved
Q&A32