Jim Foy & Claire Robinson
A Journey from Ordinary to Exemplary
In the beginning…..
Octavia Hill
Canon Hardwick Rawnsley
Sir Robert Hunter
Greater than the sum of the parts
Volunteers managing projects
The power of a good start – recruitment & induction
Sets the scene
Sets expectations
The partnership begins
Welcoming
Hughenden Induction
Audience-focussed • Relevant to role• Layered learning • Interesting and fun
Useful for staff • Simple to administer • Led by Manager
Visitor Experience element
Induction Part 1Ticket office volunteerDay 1 Meeting with line manager Visit Volunteers’ room Till training session 1 How we welcome visitors Orientation 1
Day 2 Till training 2 Card recognition procedures Orientation 2 Attend Disraeli talk
Day 3 Understanding gift aid Experience one of the trails How to use the radio Orientation 3: the gardens
Day 4 Greeting coach parties Disabled visitors and buggies Orientation 4: WW2 Attend WW2 tour
Date
Hughenden
Induction Part 1
Ticket office volunteerDay 1 Meeting with line manager Locate Volunteers’ room Till training session - 1 How we welcome visitors Orientation 1: the manor
Day 2 Till training - 2 Card recognition procedures Orientation 2: the stable yard NT Membership Attend Disraeli talk
Date
Induction Part 1
Ticket office volunteerDay 3 Understanding gift aid Experience one of the trails How to use the radio Orientation 3: the gardens
Day 4 Greeting coach parties Disabled visitors and buggies Orientation 4: WW2 Attend WW2 tour
Date
Induction: orientations
What is embroidered on the chairs and why?
Which home-grown product from Bradenham is sold in the shop?
Induction - orientations
Which of these meal options is always available?
soup hot meat dish baked potatoes
hot vegetarian dish chips pudding
Induction Part 2
Content
• NT founders• Work of Trust today• Our property group• Values & Behaviours• Volunteering
Induction
Welcome Packs
- tailored section- standard information pack
Hughenden, West Wycombe & Chilterns Countryside
property group
A partnership
Volunteer Council
Volunteer and Staff conference
Culture is what happens when you’re not watching
Experiences
Beliefs
Actions
Results
Logging hours
The power of a good start – recruitment & induction
Greater than the sum of the parts
Andrea Selley
Thinking Differently About Volunteering @ Polesden Lacey
Why did we do it?
What did we do?
How did it feel?
What did we learn?
What next?
Don't Stop Me Now
Case Study about RSVPRetired and Senior Volunteer Programme
Rachael Bayley
May 2012
• 15,047 Volunteers • 450 are Volunteer Organisers & Coordinators• 27 FTE staff (17 full time and 17
part time)
• Ratio of over 500:1• Projects in Wales, Scotland
& England• Running for 24 years
Data at January 2011
Facts about RSVP
Top Tips (1)
1. Do create projects for people to own 2. Do say No at the recruitment stage 3. Have special volunteers to bring new people in
Top Tips (2)
4. Have volunteers showing the way 5. Have roles that can change to fit 6. Do manage volunteers like volunteers, not like staff
Top Tips (3)
7. Do have peer discussions and lots of coffee
8. Have a Pick and Mix approach to volunteer roles
9. Do attract volunteers whose interest is in management
Workshop
How could you develop these ideas?
What ideas do you have to share?
Rachael Bayley [email protected]
Questions and views?
Which of these would work for you?
Don't Stop Me Now
Case Study about RSVPRetired and Senior Volunteer Programme
Rachael Bayley
May 2012