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Effective Service Difficulty Reporting
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Objective of SDR Program
Collect, record and analyze defects
Identify potential safety hazards
Implement corrective action
Improve level of flight safety in Canada
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Regulations……….
ICAO Annex 8
CAR 591
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What is a Reportable Service Difficulty?
“Any defect, malfunction or failure of an aeronautical product affecting, or that if not corrected is likely to affect, the safety of the aircraft, its occupants or any other person.”
AC 591- 001
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SDRLOGIC CHART
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WHY SUBMIT??
IMPROVE FLIGHT SAFETY
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http://www.tc.gc.ca/wsdrs/
Electronic reporting is available via the Internet based WSDRS –
(Web Service Difficulty Reporting System)
Oct 2001
WSDRS
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WSDRS Homepage
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2Registered Users Inbox
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Submitting a
WSDR
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WSDR Acknowledgement Message &Attachment feature
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SDR Submitted
HQ Notified PMI Notified
Headquarters Reviews SDR(Investigation if necessary)
Type Certificate Holder Notified (If Necessary)
Submitter/PMI Notified(If Necessary)
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Multiple Users
Q A D epartm en t E ngineerin g B ase 2 B ase 3
M anager R espon sib le to R eport S D R 's (or de legate )
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Effective method of reporting malfunctions, defects and failures.
Program Features
Readily accessible defect information.
One system to report both service difficulties and suspected unapproved parts.
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Program Features (continued)
Investigations
Product improvement
Certification of future products
Direct notification to type certificate
holder.
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CANADA - 40,929CANADA - 40,929 (2200/yr)(2200/yr)
AUSTRALIA – 40,424AUSTRALIA – 40,424 (1611/yr)(1611/yr)
U.S.A. - 745,529U.S.A. - 745,529 (43,028/yr) (43,028/yr)
SDR’s Totals = 826,882
WSDRS
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Industry Role
Insure defects are identified and reported
Submit Quality data.
Follow-up submitted reports with supplemental
information.
Provide training to employees
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SDR database is useful tool WSDRS is a fast, convenient and improved
SDR system =Reduce SDR workload=Reduce paperwork
Industry Feedback
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Questions?