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eGovernment in AustriaOrganisation – Implementation – Cooperation - Coordination
Christian Rupp, Austrian Federal Chancellery
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observing cooperation among the federal levels is crucial �about 70% of administration is NOT at federal level �
the way of working together has a top priority to be successful
Building Synergy:federal – local Government
Federal ICT
2001
2002
2003
2004
2005
2006
CIO federal government
Federal ExecutiveSecretary
Cooperation:CEN and
EU-Parlament
ICT
2005+Building Synergy:
federal – local Government
Federal ICT
2001
2002
2003
2004
2005
2006
Chief Information Officer
Federal ExecutiveSecretary
-
ICT
2005+
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Federal Government
Digital Austria
Management CIO Spokesperson
Local and National Governments - Chamber Organisations and Industry
Digital AustriaFederal ICT Board
Digital AustriaeCooperation Board
Provinces, Municipalities, RegionsMinistries
ICT in the public sector is like a large vessel
it needs clear decisions quite ahead before real
movement can be planned
eGovernance
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eGovernment Ranking
3
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• entered into force on 1st March 2004designed especially for the electronic communication between citizens and the business world with and between public administrations
• considers Data Protection Act 02
- defines terms and rules- identity and authenticity- citizen card function - source identification number- unique identification in data files- sector-specific personal identifiers- official signatures- citizen card use in private sector- electronic delivery
eGovernment Act ���� legal basis
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reference modell unified access for administration
unified forms –common styleguide
unified standard for ePayment
unified standard for eDelivery
unified standard for exchanging eSignatures and eDocuments
unified access for citizens Unified integration from
internal applications in the eBackoffice
AR
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work flow-back office
specialapplication
deli
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MOA-ZS
Protokoll für
Drucksteuerun
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MO
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ZS
Web S
erv
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Rückschein
MOA-ID
user-portal
PVP (SAML)
PV
P (
SA
ML)
Security
Laye
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deliveryinfo
deliveryservice
Elektronische
Zustellung
Rückschein
MOA-SS
MOA-SP
form
s
man
ag
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XML-A
Abschluss-dialog
ePayment
EP
S2
MOA-ID
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IAK
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• eGovernment Quality Mark• directives, guidelines, and
specifications• guarantee for the quality of services,
software and hardware � standard conform products
• modern and secure eGovernment
eQuality assurance …
• Public Administration Portal Group• applications are available from a single
entry point• share the existing infrastructure• Portal group agreement, portal group
protocol
• Government Computer Emergency Response Team• Protect critical infrastructure• IT Security
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� since 2002 all communities recording the residence data of persons living in Austria online via the internet
� possible to obtain a complete list of all residence of a person in Austria by one mouseclick
� including contact address in the case of prisoners and homeless people
� linked with the Register of Buildings and Dwellings as well as the Register of Addresses
� ensures that the CRR processes only existing data on addresses, buildings and dwellings (including GEO coding) and that all changes (e.g. re-naming of a street) are done automatically
� basis for many tasks of the public administration: electronic register, intergovernmental equalisation, the population census, the electronic citizen card
� also enterprises can use individual data
http://zmr.bmi.gv.at
Residence Register
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Access to e-business:• eBanking• eBilling• eProcurement • CyberDoc• Archivium• eDelivery
Within administration:• eSignature• eRegisters• eFile System
Access to e-gov:• eForms• eHealth• eDelivery• eDocument-Safe• eUniversity• eVoting
Bank cards: Each bank (ATM) card issued since March 2005 is also an SSCD (prepared, citizen is free toactivate the citizen card function)
Health insurance card:Rollout to each citizen started May 2005 finished November 2005 (prepared, citizen free to activate)
affinity cards – mobile signatur
http://www.buergerkarte.at/index_en.html
eID Citizen Card function
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electronicdelivery service
central registers and
ELAK-Backoffice
Help.gv.atportal
Overall Goal
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� Virtual guide on Austrian authorities since 1997
� ~ 200 Live Situations, > 350 online procedures, > 1.000 eForms, Target Groups - WAI-AAA
� > 15.000 visitors per day,> 110.000 documents per day, ~ 1.000 questions and remarks p.m.
� ~ 200 content partner, > 50% municipalities content syndication
� One-Stop-Shop
� myHELP – personalised services
� enterprise portal, senior citizens portal,youth portal
citizens empowerment
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One Content – different access portals
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empowerment of civil servants
• paper ≠ original• paper reduction ~ 40%• document management • efficiency - sustainability • change management • teleworking• electronic delivery
electronic file system (ELAK)
PM-SAP, HV-SAP•budgeting and accounting systems•personnel managing
Digital Archive
eGovernment Training Academy
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electronicdelivery service
central registers and
ELAK-Backoffice
Help.gv.atportal
Overall Goal
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… content of document …
… source/origin of document …
… authenticity …
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Tax Online• auditors, notaries, lawyers, individuals
and enterprises• income tax, corporate tax, value-
added tax declaration, …• integration of electronic work flow �
re-allocate personnel resources from data recording to operations with a higher value added
Best practices ….
eJustice-eLawlaw making and off publication
eCustomselectronic customs clearing
eCommercial Register, eLand Register, Real Estate Database
eHEALTH Services
medical data, medication, insurance status
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cooperation and campaigns
TELEFITeGov and eBiz
Roadshow for
SMEs – largest in Europe
SENIORKOMeGov and ICT
Info and Training for
+60
eDAYeGov and eBiz
Congress for SMEs
JUNIOR eDAYeGov and eBiz
Congress for Youth
ICT-Fit - ECDLonline ICT check
Computer Driving Licence
eduGOVeGov Tools and Trainings
for school people and
teachers
Digital Austria APP StoreMobile Government
Applications
Digital Austria ExplorerFirst eGovernment Browser
of the World
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epSOS (European Patients Smart Open Services)
The overarching goal of epSOS is to develop a practical
eHealth framework and Information & Communication
Technology (ICT) infrastructure that will enable secure access
to patient health information, particularly with respect to a
basic patient summary and ePrescription, between European
healthcare systems.
PEPPOL (Pan-European Public eProcurement On-Line)
The objective of the project is to set up a pan-European pilot
solution that, conjointly with existing national solutions,
facilitates EU-wide interoperable public eProcurement. The
vision of the PEPPOL project is that any company and in
particular SMEs in the EU can communicate electronically
with any European governmental institution for the entire
procurement process.
SPOCS (Simple Procedures Online for Cross-
border Services)
A pilot project launched by the European
Commission which aims to remove the
administrative barriers that European businesses
face before offering their services abroad. It will
allow them to more easily meet all the
administrative obligations through the points of
single contact.
STORK (Secure identity across borders linked)
It aims at implementing an EU wide interoperable
system for recognition of eID and authentication
that will enable businesses, citizens and
government employees to use their national
electronic identities in any Member State. It will
also pilot transborder eGovernment identity
services and learn from practice on how to roll
out such services.
International approach
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… a strong brand
„Digital Austria“
www.digital.austria.gv.at
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eGovernmentit‘s a journey not a destination!
[email protected] Federal Chancellery
www.digital.austria.gv.at