Department of Consumer Affairs
Bureau of Automotive Repair
Enforcement and Licensing
Modernization (ELM) Project
Clay Leek, Deputy ChiefBAR Advisory Group Meeting
July 12, 2018
ELM Background
BUREAU OF AUTOMOTIVE REPAIR
• BreEZe Project– Department of Consumers Affairs (DCA)
project with the goal of consolidating all
DCA regulatory entities into a single
licensing and enforcement system
– Release 3 (which included BAR) cancelled
in January 2015
– 18 regulatory entities using BreEZe
ELM PROJECT
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ELM Background
BUREAU OF AUTOMOTIVE REPAIR
• 16 regulatory entities still seeking to
modernize business processes, including BAR
• AB 111 – Modernization Requirements
• DCA Business Modernization Plan– Lessons Learned
– The Road Forward
ELM PROJECT
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ELM Approach
BUREAU OF AUTOMOTIVE REPAIR
• Phase 1 - Business Readiness
• Phase 2 - System Requirement /
Business Needs Specifications
• Phase 3 - Project Approval Lifecycle
• Phase 4 - System Implementation
ELM PROJECT
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ELM Estimated Timeline
BUREAU OF AUTOMOTIVE REPAIR
ELM PROJECT
6
ELM Status
BUREAU OF AUTOMOTIVE REPAIR
• Phase 1 - Business Readiness– Organization Change Management
– Business Process Reengineering (BPR)• “As-Is” Business Process Mapping
ELM PROJECT
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As-Is Business Process Approach
BUREAU OF AUTOMOTIVE REPAIR
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Define
• Identify Major Functional Areas
• Categorize Major Functional Areas and business processes
• Conduct Research & Job Shadowing
Refine
• Review Each Functional Area and define High-Level As-Is Business Process Models
• Confirm coverage of High-Level As-Is Business Process Models
Elaborate
• Gather the details of As-Is Business Process Models
• Document detailed information for As-Is Business Process Models
Detail
ELM PROJECT
As-Is Activities
BUREAU OF AUTOMOTIVE REPAIR
8
BPD Approval
Detailed BPMs
High Level BPMs
Research & Job
Shadowing
Functional Area
Breakdown
Kick off Meeting
Define Refine Elaborate
ELM PROJECT
Functional Area Breakdown
BUREAU OF AUTOMOTIVE REPAIR
9
Define Refine Elaborate
Tasks 1 & 2: Define & Validate Major Functional Areas and/or Groupings
Example:
ELM PROJECT
Licensing
Program
8) Licensure Change
Requests (CR)
4) Smog Check
Stations (SC)
3) Brake/Lamp
Adjuster (BL)
5) STAR (ST)
7) Licensure
Maintenance (LM)
2) Smog Check
Inspector/Repair
Technician (ST)
9) Records
Management (RM)
ST01: Initiation
ST02: Invalidating
ST03: STAR
Suspended
ST04: Cancel STAR
ST05: Reinstatement
of STAR
ST01: EO Smog
Inspector
ST02: EI SMOG
Repair Technician
TL06: Automated
Renewals
ST03: Inactive
(Technician)
ST04: Secondary/
Primary Statuses
ST05: Update CE
Information
Verification (ASE)
ST06: Update
Address
TL11: Reinstatements
TL12: Cancellations
CR01: Change of
Address Individual
CR02: Change of
Address Business
CR03: Change of
Corporate Officer
RME
CR04: Change of
Ownership
CR05: Change of
Business Structure
CR06: Change of
Name
ST10: Exam Request
ST11: PSI Interface
(Exam Results)
ST12: Exam Retake
AR01: ARD Applicant
Process
AR09: Deficiency
SC03: RC Test and
Repair Processing
SC04: RO Repair Only
Processing
SC05: TC Test Only
Processing
BL03: BA Brake
Adjuster (3 Levels)
Processing
BL04: LA Lamp
Adjuster Processing
BL05: BS Brake
Stations (3 Levels of
license types)
Processing
BL06: LS Lamp
Stations Processing
RM01: Subpoena's
RM02: PRA
LM01: Delinquent
Fees
LM02: Current
LR03: Insufficient
Funds
LR04: Expiration
LR05: Overage Fees
LR06: Refunded Fees
LR07: Inactive
(stations)
LR08: Secondary/
Primary Statuses
1) Automotive Repair
Dealer (AR)
AR03: Limited Liability
Company Processing
AR04: Corporation
Processing
AR05: Partnership
Processing
AR06: Sole Proprietor
Ownership
Processing
ST07: Deficiency
FW01: Fee waiver:
Military, Volunteer,
Disability
AR07: Fee waiver:
Military, Volunteer,
Disability
SC08:: Deficiency
BL12: Deficiency
AR08: Child Support
Temporary Permit /
License
ST09: Child Support
Temporary Permit /
License
BL08: Child Support
Temporary Permit /
License
SC06: Child Support
Temporary Permit /
License
SC07: Fee waiver:
Military, Volunteer,
Disability
ST08: Fee waiver:
Military, Volunteer,
Disability
TL05: Manual
Renewals
SC02: Smog Check
Stations Initial
Application Intake
SC01:Smog Check
Stations Applicant
Process
BL01:Brake/Lamp
Adjuster Applicant
Process
BL02: Brake/ Lamp
Initial Application
Intake
BL07: Fee waiver:
Military, Volunteer,
Disability
BL09: Exam Request
BL10: PSI Interface
(Exam Results)
BL11: Exam Retake
6) Brake/Lamp
Stations (BS)
BS01:Brake/Lamp
Station Applicant
Process
BS02:Brake/Lamp
Station Initial
Application Intake
BS03: Brake Station
Application
Processing
BS04: Lamp Station
Application
Processing
BS05: Child Support
Temporary Permit /
License
BS06: Fee waiver:
Military, Volunteer,
Disability
BS07: Deficiency
ST13: Deficiency
TL06: License Pulling
10) Administrative
(AD)
AD01: DCA
Cashiering & Refunds
AD02: Duplicate
Licensing/
Replacement
AD03: Refund
Notation for
Payments
AD04: Brake & Lamp
Book Numbers
(Cashiering)
11) Reports (RS)
RS01: Sunset Report
RS02: Other
AR02: ARD Intake
Process
Research & Job Shadowing
BUREAU OF AUTOMOTIVE REPAIR
10
Define Refine Elaborate
Task 3: Research major functional area and business processes
Task 4: Shadow Subject Matter Experts (SMEs)
ELM PROJECT
High Level BP Models
BUREAU OF AUTOMOTIVE REPAIR
11
Define Refine Elaborate
Tasks 5 & 6: Develop and validate High-Level As-Is BPMs for each functional area
Example:
ELM PROJECT
Figure 1: Automotive Repair Dealer (ARD) Application Process
App
lican
tH
Q A
pplic
atio
n
Inta
keLi
cens
ing
Prog
ram
Pro
cess
esor
Lice
nsin
g
Man
ager
Fiel
d O
ffice
Enfo
rcem
ent O
pera
tions
Bra
nch
The high-level ARD application process for Limited Liability, Partnership, Corporation, and Sole Proprietor businesses.
Start
1Send application &
fee to BAR
2Processes money
3Assign application
to a licensing program processor
4Review application
& complete checklist
8Retrieve
application in ATS
9Enter application
information in ATS
6Retrieve
application in CAS
7Enforcement
related actions?
13Create an
enforcement application
investigation in CAS
5Criminal Civil Violation?
12Prepare letter to applicant for
requesting arrest and court documents
No No
14Assign application
to field office
16Review application
17Is application approved?
18Send
recommendation for denial
Yes
Yes
19Review
Recommendation for Denial (RD)
20Is RD
approved?
21Send denial letter to applicant
15Close out
application investigation in
CAS
10Registration # is
generated in ATS
11License is mailed to
applicantEnd
Licensure Approved
No
Yes
No
Yes
22Note denial in CAS
23Close out
application in ATSEnd
Licensure Denied
Detailed BP Models
BUREAU OF AUTOMOTIVE REPAIR
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Define Refine Elaborate
Tasks 7 & 8: Develop and Validate Detailed As-Is BPMs
Example:
ELM PROJECT
AR01: ARD Initial Applicant Process
Ap
plic
an
t
The detailed process for an applicant applying for initial ARD licensure for Limited Liability, Partnership, Corporation, and Sole Proprietor businesses.
Start
A1Navigate to BAR
website or call BAR for application
A2Is business an
LLC?
A3Retrieve Automotive Repair
Dealer Application
A4Retrieve LLC Automotive Repair
Dealer Application
A5Fill out form and
attach fee
A6Send application and fee via mail
No
Yes AR02: ARD Intake Process
Initial Application
Fee of $200.00
Questions and Comments
BUREAU OF AUTOMOTIVE REPAIR
Submit additional questions and/or comments to:
Clay Leek
Bureau of Automotive Repair
10949 N. Mather Boulevard
Rancho Cordova, CA 95670
Phone: 916-403-8600
Email: [email protected]
ELM PROJECT