© 2008 OSIsoft, Inc. | Company Confidential
Enterprise Agreement Services & Bristol-Myers Squibb: Devens Case Study
Don Smith (OSIsoft)Todd Brown (OSIsoft)
Ashley Howard (Bristol-Myers Squibb)
3© 2008 OSIsoft, Inc. | Company Confidential
Enterprise Agreement Experiences
⚫ Customers recognize the value of OSIsoft products in generating or supporting the generation of ROI for the enterprise
⚫ Achieve a step change in adoption and value– Rock Tenn – 12 mills
• Create real-time infrastructure
• Asset model view + Energy, Production and KPI’s
• System Integrator project services
– Cemex – 77 plants
• Rollout to 77 sites, 4 continents
• Consistent site reporting, enterprise visibility
• Enterprise application deployment
4© 2008 OSIsoft, Inc. | Company Confidential
What Is Included
1. Standard OSIsoft PI Infrastructure Software
– The scope of provides unlimited quantities of the Eligible Products
2. Managed PI (mPI) Software
– mPI software includes software to help install, manage and update the Standard OSIsoft PI Infrastructure
3. Managed Services
– These include bundled services from OSIsoft to help the customer gain business value from the PI Infrastructure Software.
5© 2008 OSIsoft, Inc. | Company Confidential
Managed Services
⚫ Enterprise Program Management (EPM) – customer advocate
– Dedicated contact - focal point from OSIsoft
– Customer advocate to drive the installation and adoption of the infrastructure
⚫ Installation Services – PI installed and current
– Install and upgrade the software provided
– Remote & automated manner by default (mPI)
⚫ Technical Support Services – keep PI tuned up
– Standard 7x24 support access via phone, email, etc.
– NOC
• keep the PI Infrastructure operating at a high level of availability and performance.
⚫ Education Services
– Onsite, Offsite, Webinar, CBT (Saleable)
⚫ Value Engineering Advisory Services (CoE) – more business value
– CoE provides Value Engineering Advisory Services
– Helping customers to gain high value and minimal risk
6© 2008 OSIsoft, Inc. | Company Confidential
mPI
PI System
Managed
Services
⚫ Links Managed Services & PI Infrastructure
⚫ Manage situations with data - updates
⚫ Allows Scale of Managed Services
– Today:
• NOC – detect problems at OSIsoft
• Updates/Status – inventory managed
• Extranet – visibility of status, reports
– Future:
• Installs – modern update management
• Delivery Collaboration
– EPM, CoE, Tech Support
– Education – Webinar Repository
– CoE: Virtual Campus Private Areas
The Role of mPI
7© 2008 OSIsoft, Inc. | Company Confidential
Project Overview – Facility Scope
BMS is investing $750
million in the construction
of a Large-Scale Cell
Culture (LSCC)
manufacturing facility for
the commercial production
of biopharmaceuticals in
Devens, MA.
This facility will have 120,000 liters of bioreactor capacity. Designed for
concurrent multi-product production.
Inoculum
Prep
FermentationPurification
Separation
8© 2008 OSIsoft, Inc. | Company Confidential
20102009
Ground Breaking Operationally Complete FDA Submission
Project Overview – Facility Timeline
Implement a fully automated, paperless solution that supports
release by exception utilizing S95/S88 integrated recipe
Mar 2007
9© 2008 OSIsoft, Inc. | Company Confidential
MFG Building
Lab Offices
WH/Chem Storage
Trailers
CUB
Project Overview – Site Progress
10© 2008 OSIsoft, Inc. | Company Confidential
The Need for Innovation through Automation
Unit
Operation #1
Unit
Operation #N
Raw Materials
Product
Release
Testing
Acceptance
Testing
Batch
Record
Batch
Release
Review
Released
Batch Record
Released
Product
Operator
Quarantine
Quarantine
Weigh &
Dispense
Inconsistent execution,
lack of automation =>
lost batches, quality &
GMP issues
Paper-based =>long
cycle times, increased
WIP
Lack of standards =>
inefficient tech
development and
transfer
Limited data capture, no
enterprise intelligence
framework => impacts
operations support,
optimization
Manuf. and lab systems
not integrated =>
scheduling inefficiencies
11© 2008 OSIsoft, Inc. | Company Confidential
LSCC Business Requirements
Reduce Process Deviations
⚫ Automated Equipment
⚫ Electronic Work Instructions
⚫ Equipment Tracking
⚫ Recipe Driven Operations
Expedite Batch Review & Release
⚫ Electronic Data Capture
⚫ Exception Reporting
⚫ Recipe Driven Operations
Improve Inventory Management
⚫ Material Tracking
⚫ Weigh and Dispense
⚫ Recipe Driven Operations
Drive Standardization
⚫ Utilize Industry and Corporate Standards
⚫ Recipe Driven Operations
12© 2008 OSIsoft, Inc. | Company Confidential
LSCC Systems Overview
BMS IT Provided Vendor Provided
Smart Device
Master Data
10.o
SOPs
Shop Floor
Instruments
Recipe Authoring
Order Management
Instructions Results
Lab Instruments
Facility
Sample
Plan
Test
Results
TestTest
Results
Mat’ Status
Trigger
Test
Inbound
Mat’l
Trigger In Process Test
Equipment &
Instrument
Status
Building
Status
Master Data,
Process Orders,
Transfer Orders
GI/GR
Confirm,
Mat’l Status
Check
Purch
Req
Batch
History
Smart Device
Calibratio
n Status
QC Sample Plan
In Process Test Results
Enterprise Management Information Portal
Trigger Quality Event
Quality Event Status
Batch History
Current QC
Status,
Test
History
Financials,
BW Metrics
Operator Training Status
QC Lab
LIMS
CAPA
Training
Building Data
Building Auto
CMMS + Calib
Maximo6
Documentation
BMS IT Provided Vendor Provided
10.o
Shop Floor
Instruments
Recipe Authoring
Order Management
Instructions Results
Lab Instruments
Facility
Sample
Plan
Test
Results
TestTest
Results
Mat’ Status
Trigger
Test
Inbound
Mat’l
Purch
Req
Enterprise Management Information Portal
Batch History
Current QC
Status,
Test
History
Financials,
BW Metrics
QC Lab
LIMS
CAPA
Training
Building Data
Building Auto
CMMS + Calib
Maximo6
Documentation
13© 2008 OSIsoft, Inc. | Company Confidential
CoE: The Center of Excellence Services
Value Realization
Enterprise Roadmap
Evangelism
Support
Proof of
Technology
General
Systems
Support
Core Services Support Services
Tactical
Strategic
Solution Architecture
Project Advisory Services
Project Advisory Services
Project Advisory Services
Solution Architecture
14© 2008 OSIsoft, Inc. | Company Confidential
Bristol-Myers Squibb & OSIsoft EA Value: Center of Excellence Services (by the Numbers)
⚫ Total # BMS CoE Engagements (Jan08 – Oct08): 26
15© 2008 OSIsoft, Inc. | Company Confidential
EA: Driving New Interface Development
⚫ PI Enterprise Option with DeltaV Smart Connector
– New historian option in DeltaV 10.3
⚫ DeltaV Batch Smart Connector
– Joint architecture approved by OSIsoft & Emerson
– Dual sourced data from OPC A&E Server & Batch Historian
⚫ Emerson Compliance Suite Smart Connector
– Extends the context of the “Batch” from the S88 level to include the S95 level
– Captures the integrated Recipe: both automated recipe steps and electronic work instructions into PI Batch Database
Start Batch
Prepare(W&D, Room/Personnel Status)
Pressure Test & CIP Reactor
Finish Batch
Collect Sample
& Analyze
React
Separate
CIP Dryer
Drying
Verify Bag Filler
Status
Operate Bag Filler
Manual Activities in
Manufacturing Engine MESAutomated Activities in
Batch Execution Engine DCS
16© 2008 OSIsoft, Inc. | Company Confidential
EA: Enabling Enterprise Architecture Standards
Option 1 Option 2 Option 3 Option 4
17© 2008 OSIsoft, Inc. | Company Confidential
EA: Developing Solutions ArchitecturesBiz Goals Tech Goals GAP Analysis Future State Current State Project Advisory
18© 2008 OSIsoft, Inc. | Company Confidential
EA: Driving Industry Best Practices:Best Practice for Validating the PI Infrastructure
⚫ Benchmark the industry
⚫ Develop Validation Principles
⚫ Define Streamlined Requirements
⚫ Develop Validation Templates
⚫ Test Drive in Actual Project & Adjust Course
⚫ Rollout to our EA’s in the Industry
⚫ Foster Continuous Improvement
19© 2008 OSIsoft, Inc. | Company Confidential
Happy EA Customer Common Traits
⚫ Purchase to support a step change in use of PI software.
⚫More information
– 18:30 Theater 3 - mPI/NOC
– Wednesday 14:20 – Details of the EA Program
– Wednesday 16:30 – Process Dataan Enterprise Asset at Bayer MaterialScience
20© 2008 OSIsoft, Inc. | Company Confidential
Managed Services Kudos
“I wanted to thank you ….
they DID help me a lot in my
steering committee
presentation on Friday. It
allowed me to demonstrate
that we get good value
indeed out of our CoE
partnership with OSIsoft!”
“Your staff were
knowledgeable, cooperative
and reliable in their statements
and commitments. In short, the
team are very pleased with the
conduct and result of the
exercise. Let me add that your
responsiveness in terms of the
timing of making staff available
was very much appreciated.” “The final document was well
written with good recommendat
ions that had captured the
overall HA
requirements/design. All are
well in scope. Thanks again for
the effort and the professional
services rendered.”
“The services provided with this
enterprise agreement went well
beyond what we are used to from
traditional software vendors. This
is a true partnership”
“Very much Appreciated!!!
You are going above and
beyond the call of duty and I
for one very much
appreciate the effort this
takes.”
“I am confident
we will come out
with a landmark
set of documents
that will not only
avail themselves
to faster, leaner
testing but also
be carried
forward for all
future sites.”
And many more…
21© 2008 OSIsoft, Inc. | Company Confidential
Questions?
22© 2008 OSIsoft, Inc. | Company Confidential