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Disruption is everywhere
Transavia
Travel disruptors
Adaptability
3
Product à Customer centricity
Get to really know your customer
Customer journey
Customer development
5
Digital transformation within org
From outside to inside
Employee eXperience
Connecting customer, employee, partners
6
Lean Innovation
Continuous innovation
Culture: digital DNA, intrapreneurship
3 horizons of innovation
9
Future travel industry
VR/AR & VT
Conversational interfaces
Space travel
Exposure of data vs. websites & apps
Self service ! Robo-service
New technologies: LiFi, Blockchain