Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
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Federal Authority| هيئــــــــة اتحــــــــــــادية
Facing the Challenge of Enrolment
BEST NETWORK
In National ID Schemes
Conference: ‘The Biometric Landscape in Europe’
Date: 9-10 September 2010
Darmstadt, Germany
BIOSIG 2010
BEST NETWORK – BIOSIG 2010
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
• Introduction
• National ID Driving Forces
• UAE ID Case Study
• Registration Process
• The New Strategy
• Management Considerations
Agenda
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
• Introduction
• National ID Driving Forces
• UAE ID Case Study
• Registration Process
• The New Strategy / Registration Process
• Management Considerations
Agenda
• Introduction
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
• Global Attraction: billions of investments.
• Modernisation: Identity Management Systems
• International Vision: National Security and Access to Services
Introduction
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Control illegal immigration
Minmise Identity
Theft
Bordercontrol
Improve public
services
Government coordination
needs
Crimesolving
Improve physical/
virtualidentity
verification
TechnologySolution Providers
Multi-purpose
card
Enhancehomeland security
Combatterrorism
Internationalpressure
Support strategic decision making
support e-gov,
ecommerce
National Identity Management System
integrated population database
government trusted identityverification infrastructure
provide identity verification services to other ministeries, banks,
hospitals, etc.
unification of existing cards and reduce management & production
cost (e.g., dls’, labour, health)
timely, accurate statistical info.for planning e.g., education,
healthcare, energy, etc. )
national e-authenticationinfrastructure
National ID Driving Forces - GCC
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Control illegal immigration
Minmise Identity
Theft
Bordercontrol
Improve public
services
Government coordination
needs
Crimesolving
Improve physical/
virtualidentity
verification
TechnologySolution Providers
Multi-purpose
card
Enhancehomeland security
Combatterrorism
Internationalpressure
Support strategic decision making support
e-gov,ecommerce
National Identity Management System
National ID Driving Forces - GCC
Security
Economic
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
ID Card Projects in GCC Countries
Biometrics% to total
population
Registered
population
Total
Population
Program
Start Year
Country
2x Flat prints4.9%1.2 million28,686,6332004Saudi
Arabia
Rolled, palm,
writer15%1.8 million8,200,0002005UAE
Rolled ten
prints2%200,0002,691,1582009Kuwait
2x Flat prints76.9%800,0001,039,2972005Bahrain
2x Flat prints
and Iris12%100,000833,2852007Qatar
2x Flat prints90%All3,418,0852004Oman
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
ID Card Projects in GCC Countries
Biometrics% to total
population
Registered
population
Total
Population
Program
Start Year
Country
2x Flat prints4.9%1.2 million28,686,6332004Saudi
Arabia
Rolled, palm,
writer15%1.8 million8,200,0002005UAE
Rolled ten
prints2%200,0002,691,1582009Kuwait
2x Flat prints76.9%800,0001,039,2972005Bahrain
2x Flat prints
and Iris12%100,000833,2852007Qatar
2x Flat prints90%All3,418,0852004Oman
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
• Introduction
• National ID Driving Forces
• UAE ID Case Study
• Registration Process
• The New Strategy / Registration Process
• Management Considerations
Agenda
• UAE ID Case Study
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
2005 Census
4.1 M
To
tal P
op
ula
tion
Population Census
825,000
8.2 M
950,000
2010 Census
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Population Demographics
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• Introduction
• National ID Driving Forces
• UAE ID Case Study
• Registration Process
• The New Strategy / Registration Process
• Management Considerations
Agenda
• Old Registration Process
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
X-Registration Process
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On the Ground !
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The Challenge of Enrolment
Equipment & outsourcing
outsourcingMore
equipmentavailableExisting
20,00012,0008,0004,5003,200Daily registration capacity
4,800,0002,880,0001,920,0001,080,000768,000Cards per year
1.62.74.17.210.2Time needed to register 7.8 million people
12.1 11.5 9.6 8.7 0 Time savings (years)
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Need for different registration channels
3.8 Million
End of 2010
1.2 Million
Mid 2005
Early Enrolment Plan
Strategic Objective
5 millionpeople
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
• Introduction
• National ID Driving Forces
• UAE ID Case Study
• Registration Process
• The New Strategy
• Management Considerations
Agenda
• New Strategy / Registration Process
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
The Core Pillars of Strategic Directions
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Population Enrolment
Data
Transaction
Shift in core operations over time
Trans-action
TransactionsData
Population Enrolment
Data
Population Enrolment
Identificationand authentication
services
The Operating Model
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The NEW Corporate Strategy
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Enrolment Planning
ProcessRe-Engineering
Linking with
ImmigrationProcedures
Mobile Enrolment
(Labour)
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The New Registration Process
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Registration Linked to Immigration Procedures
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Forms required for issuing residency permits
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Registration Process merged with immigration process
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Registration Process merged with immigration process
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Registration Process merged with immigration process
ResidencyIssuance
Data(granted
residency)
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Mobile Enrolment
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New Strategy Results
• Enrolment: > million people in less than 8 months .
• All population enrolment in 3 years .
• Challenges !
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• Introduction
• National ID Driving Forces
• UAE ID Case Study
• Registration Process
• The New Strategy / Registration Process
• Management Considerations
Agenda
• Management Considerations
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority
Need to Move here
Implementation Success
Decreasing Motivation
Lack of co-operation
False RumorsFeel unimportant to
the organisation
Negative Behaviours
Anxiety & Uncertainty about the future
Business Focus
Commitment
RealityEnergy
Clarity
Impacted stakeholders’ level of awareness
Change Normally
Starts here
The Need for Clear Communication PlanChange Management and Communication Plan
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Time Dimension
Fin
anci
al Im
pac
t
TargetManagement
Decisions
Impact of unfocused management decisions
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EFQM Excellence ModelOrganisational Development Principles
Results
Learning and Innovation
HR Development
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• Overview of the Strategy – KPIs
• Graphical Charts and Maps
• Real-Time Reporting
Management Dashboard
Support executives and managers take actions at the first sign of a problem, instead of waiting
for monthly or quarterly meetings or reports
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Social Media Strategy
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Biometrics
Fingerprints Facial Iris
• Technology Limitations
• Multi-Biometrics
© 2010 Emirates Identity Authority. All rights reserved هيئــــــــة اتحــــــــــــادية |Federal Authority