FlexSet
280, 280D, 280D-Z
120, 120D & 120LUser Guide
.
The flexible way to communicate
(Version 14.66)
The information contained in this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreement protecting TADIRAN TELECOM LTD.’s (here in referred to as the “Manufacturer”) rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of the Manufacturer. In addition, any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden. The Manufacturer reserves the right, without prior notice or liability, to make changes in equipment design or specifications. Information supplied by the Manufacturer is believed to be accurate and reliable. However, no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be affected in any way by the use thereof. Any representation(s) in this document concerning performance of the Manufacturer's product(s) are for informational purposes only and are not warranties of future performance, either express or implied. The Manufacturer's standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by the Manufacturer in relation thereto. This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer's sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify the Manufacturer. All specifications are subject to change without prior notice.
Copyright by TADIRAN TELECOM LTD., 2001-2007. All rights reserved worldwide
All rights reserved worldwide.
The Coral is Protected by U.S. Patents 6,594,255; 6,598,098; 6,608,895; 6,615,404 All trademarks contained herein are the property of their respective holders.
Table FlexSet 120/280 User Guide
IntrodList oSymbProdu
FleFleFleFleFleFleFleFleHaDeWaTurTur
AccouAccouACD
CaLoaLogPriReReWrWr
Audio
............................................................. 17
............................................................. 18
............................................................ 21
............................................................. 21
............................................................. 22
............................................................. 24lusive Hold .......................................... 25acy...................................................... 26............................................................ 27............................................................ 30............................................................. 333-Way Conference Call ........................ 34............................................................. 37............................................................. 41............................................................ 42, Outside Line .................................... 42
aiting/Call Offer ................................... 44S) Switchover..................................... 45
rty: ........................................................ 46............................................................. 47............................................................. 48............................................................. 49.............................................................. 56) .......................................................... 57
ride....................................................... 59y........................................................... 60............................................................. 61ening) On Trunk .................................. 62............................................................. 63
of Contents i
uction............................................................................. ivf Feature Codes ............................................................. vols Used in This Guide .................................................. ixct Features and Model Designations: ........................... axSet 280D...................................................................... bxSet 280D-Z (Zip Tone) ................................................. cxSet 280 ........................................................................ dxSet 120D...................................................................... exSet 120 ......................................................................... fxSet 120L ...................................................................... gxSet 280 and 120 models – External Connections ....... hxSet 280 Series with PEX – External Connections ........ indset Hook and Telephone Numbers ............................. jsk Elevation Installation ................................................. kll Mounting Installation ................................................... lret Console (FlexSet 280D + 6x40B + 280D)............... mret Console (FlexSet 280D + 6x40B + 280D)............ 179nt Code - As Required.................................................. 1nt Code - Forced .......................................................... 3
& UCD Groups: .............................................................. 4lls Waiting Display (ACD only) ...................................... 5d ID - for ACD Group................................................... 6-In/Out - for Single ACD Group..................................... 8
mary Log-in (ACD only) ............................................... 10lease/Resume From All Groups.................................. 12lease/Resume From a UCD Group............................. 13ap-Up Code (ACD only) .............................................. 14ap-Up Time On/Off ..................................................... 15 Level and Speakerphone Adjustment ........................ 16
Auto Answer On/OffAuto Redial..............Auto Set Relocate: ..
Permanent...........Temporary ...........
Boss Group: ............Programming ExcProgramming PrivCall Forward........Using ...................
Break-In...................Broker/Consultation/Call Forward ............Caller ID Control......Camp-On:................
Call Back - StationOff-Hook - Call W
Class Of Service (COConference, Multipa
View/Release ......Lock.....................
Directory..................Divert Call ...............Do Not Disturb (DNDDo Not Disturb OverElapsed Time DisplaExecutive Privilege ..Flash (Calibrated OpFlexiCall...................
Ta b l e o f C o n t e n t s
Table FlexSet 120/280 User Guide
FollowForceGrou
PreTemJoiAdSuCoFoFo
HeadHelp:
ReAn
Hold.Hot L
DeIm
Idle DIndiviLast NMakinMalicMalicMess
AnLeCa
............................................................ 113
............................................................ 114
............................................................ 115
............................................................ 116Display................................................. 117al Bell/UNA Pickup) ............................ 118n Carrier) ............................................ 119............................................................ 120............................................................ 121ic Address ........................................... 122 (To FlexSet Group) ........................... 123
e (To Single FlexSet) ........................... 124nswer.................................................. 126
g On/Off............................................... 127............................................................ 128............................................................ 129............................................................ 131............................................................ 133ted ...................................................... 134........................................................... 135ys:...................................................... 135............................................................ 139............................................................ 141Key ...................................................... 144............................................................ 146............................................................ 149............................................................ 150............................................................ 151............................................................ 153
t . )
of Contents (cont.) ii
Me.............................................................................. 69d Release..................................................................... 71
p Calls (Conference): .................................................... 73set Conference Activation ........................................... 75porary Conference Activation..................................... 76
ning .............................................................................. 78dition of Participants ..................................................... 79bmitting Request to Speak ........................................... 80ntrol over Permission to Speak (Operator) ................... 81rced Release of a Participant........................................ 82rced Release of an Entire Group Call ........................... 83set Only ........................................................................ 84..................................................................................... 85questing........................................................................ 85swering ......................................................................... 86...................................................................................... 87ine:............................................................................... 89layed............................................................................ 89mediate ......................................................................... 90isplay - On/Off.............................................................. 91dual Remote System Services (Freedom) - IRSS ........ 92umber Redial ............................................................ 101g Calls: External and Internal .................................... 102
ious Call Trace On/Off ................................................ 106ious Call Trace Printout............................................... 107age: ............................................................................ 108swering ....................................................................... 108aving ........................................................................... 110ncellation .................................................................... 112
Multilingual Display .Music On/Off ...........Music Sources ........Mute ........................Name/Dial Number Night Answer (CentrOCC (Other CommoPage_Q...................Paging: ....................
Announcing: PublAnnouncing: ZoneAnnouncing: VoicReceiving: Auto-AReceiving: TurninReceiving: Using.
Park.........................Passcode ................Phone Dial Lock......Pickup: Group, DirecProgramming: .........
Programmable KePossibilities .........Button Labeling...Boss Group Line Preference ..........
Receiving Calls .......Relay (Accessory)...Reminder ................Ring Adjustment......
Ta b l e o f C o n t e n t s ( c o n
Table FlexSet 120/280 User Guide
RoomSavedSecoSecuSerieSilent
1-W2-W
SpeaSpee
ProUs
Split CStop TransTurreWaitinWaitinWakeWhisp
AcReRe
AppeAppeAppeAppe
t . )
of Contents (cont.) iii
Status ...................................................................... 154 Number/Repeat Number ......................................... 156
nd Party’s Speaker Status.......................................... 157rity Line ...................................................................... 158s Call.......................................................................... 159 Monitor: .................................................................... 161ay Splitting ............................................................... 162ay............................................................................. 163
kerphone/Headset ..................................................... 165d Dialing:.................................................................... 168gramming Private Library ......................................... 168
ing Private and Public Libraries ................................ 171all ............................................................................. 172
Dial............................................................................. 175fer .............................................................................. 176t Console.................................................................... 179g Calls Display.......................................................... 183g Calls Receiving ..................................................... 184up .............................................................................. 185er Page:.................................................................... 187
tivation....................................................................... 187ceiving ....................................................................... 189ceiving: Turning On/Off.............................................. 191ndix A - Glossary........................................................ A-1ndix B - Tones............................................................... B-1ndix C - LED Indications ............................................. C-1ndix D - ISDN Cause Numbers................................... D-1
Ta b l e o f C o n t e n t s ( c o n
Introduction iv FlexSet 120/280 User Guide
Welcome to the Coral system and its associated FlexSet units based on Voice over IP and ISDN standards. Much thought has gone into making this system flexible and easy to use.
The FlexSet will become an invaluable part of your work environment, providing you with an important tool for your daily business and communication activities. Although the FlexSet is a very advanced instrument, its use is very simple and straightforward. By using features important for you and your company, your FlexSet will provide you with immediate communication power.
Many of the features, which have been assigned during initial installation, are provided on an extension (station) basis. Feature allocation may also be redefined to suit changing working situations or adapted to your individual requirements by allowing you to program each button on your telephone. Button functions may be modified from the FlexSet unit (see page 135). Most of the FlexSet features can be activated by either pressing the programmed key or by dialing the feature access code. This User Guide provides a full description of the capabilities and operation of the FlexSet models 280D, 280D-Z, 280, 120D, 120 and 120L. The manual is organized alphabetically, by feature name. The Table of Contents also doubles as an index to the features that the Coral supports for the various FlexSet units. Use of this guide is straightforward, with each feature listed separately. However, certain features have various user options. In this case all of the options are listed under the major feature name; examples of this are ACD & UCD Groups, Boss Groups and Speed Dialing.
The appendices, located at the end of the User Guide, provide basic explanations of special telephony terms used throughout this manual.
Not every feature code in this guide may have been installed in your system, or at your extension. Check with your system manager for a list of the specific Coral features installed.
I n t r o d u c t i o n
List of Feature Codes FlexSet 120/280 User Guide
Account Code .....................ACD & UCD Groups:
Calls Waiting Display (forLoad ID (for ACD Group)Log-In/Out (for single ACPrimary Log-In (for ACD Release/Resume From ARelease/Resume From aWrap-Up Code (for ACD Wrap-Up Time (On/Off) ..
Activation Code ..............Auto Answer On/Off ............Auto Redial .........................
Boss Group:Call Forward All Calls .....Call Forward All ExternalCall Forward Busy ..........Call Forward BusyExternCall Forward No Answer.Call Forward No Answer
d..................................................... #1984d External.................................... #17709......................................................... #126usive Hold ........................................ #187acy .......................................... #186 or #6..............................................Xfer 3, #124
.................................................. #141 or 8
.................................................... #17702
......................................................... #140
..................................................... #17701
......................................................... #142al ................................................. #17703................................................ #147 or #2xternal ......................................... #17705....................................................... #1985.................................................... #17704....................................................... #1444
s
The following feature co ral system may employ different feature codes. See your system een two sets of numbers indicates a range of code numbers a 0→5849. These code numbers are used when you do not have a
Feature Code No.
v
.............................................#1990
ACD Group) ........................#1982.............................................#1973D Group) ..............................#1974Groups)................................#1442ll ACD/UCD Groups.............#1975 Single UCD Group..............#1991Group)..................................#1977.............................................#1976........................... #11 or # 1 or 1...............................................#138...............................................#178
...............................................#168
............................................ 17707
...............................................#167al ........................................#17706...............................................#169External............................. #17708
Call Forward TimeCall Forward TimeLine ......................Programming ExclProgramming Priv
Break-In....................
Call Forward:All .........................All External...........Busy .....................Busy External.......No Answer............No Answer ExternBusy/No Answer...Busy/No Answer ETimed ...................Timed External.....
Caller ID Control.......
L i s t o f F e a t u r e C o d e
des are the default feature codes for all Coral sytems. Your Coadministrator for the correct feature codes. An arrow (→) betwvailable for operating that particular feature, for example 560dedicated key for that feature on your FlexSet.
Code No. Feature
List of Feature FlexSet 120/280 User Guide
Camp-On:Call Back .Off-Hook (C
Cancellation CClass Of ServConference (M
ConferenceConference
Divert Call ....Do Not DisturDo Not Distur
Elapsed TimeExecutive Priv
Flash (CalibraFlexiCall:
FlexiCall AFlexiCall InFlexiCall EPlacing a nCall transfeCall divert Enabling VCall divert
......................................................... #189
..................................................... #17713
......................................................... #123
ce) ....................................... 5600→5849y) Group Call ................................. #1449 an Entire Group Call ..................... #1447 a Participant.................................. #1446
....................................................... #1302
....................................................... #1443
................................................ #171 or #4
......................................................... #137..................................................... #17714S call ................................................... 1............................................................ 2l station................................................ 3il (IVR) commands............................... 4
................................................ or #143
....................................................... #1301
......................................................... #121y ....................................................... #125On/Off............................................. #1740Printout........................................... #1741
Feature Code No.
o n t . )
Codes (cont.) vi
.......................................................... Xfer 2, #176all Waiting/Call Offer)................................ Xfer 8ode .....................................#10 or # 0 or 0
ice (COS) Switchover ..................................#149ultiparty) ......................................... 7098→7099
Lock..........................................................#1441 Release....................................................#1983
....................................................................#1445b (DND)........................................................#145b, Override ....................................... Xfer 3, #124
Display ........................................................#129elege ...........................................................#170
ted Opening) On Trunk................................#150
ll ................................................................#17710ternal........................................................#17711xternal.......................................................#17712ew call ............................................................ 1r ..................................................................... 2to Coral station ............................................... 3oice Mail (IVR) commands ............................. 4to desk phone................................................. 5
Follow Me.................Follow Me External...Forced Release........
Group Call (ConferenAdd-On (TemporarForced Release ofForced Release of
Headset Only ...........Help Requesting.......Hold..........................
Idle Display On/Off ...IRSS (Freedom)....
Placing a new IRSCall transfer..........Call divert to CoraEnabling Voice Ma
Last Number Redial LED On/Off...............Loop .........................Loop Originating OnlMalicious Call Trace Malicious Call Trace
Code No. Feature
L i s t o f F e a t u r e C o d e s ( c
List of Feature FlexSet 120/280 User Guide
Message:Answering..Leaving......Cancellation
Multilingual DisMusic On/Off .Music SourcesMute .............
Name/Dial NumNight Answer (Central Bell/U
OCC (Other C
Page_Q .........Paging, Receiv
Auto-AnsweTurn On/Off
Paging, AnnouPublic AddrVoice (To SiZone (To Fle
Park ...............Passcode.......Phone Dial Lo
................................................#181 or 76
................................................#180 or 77
......................................................... #139nce .................................................. #131
............................................. 7086→7091
......................................................... #172
......................................................... #136
............................................. 7026→7041
at Number ...............................#196 or #9..................................................... #17700......................................................... #195
....................................................... #1448
............................................Xfer 9, #1981et......................................... #120, #1323
amming Private Library .................... #193........................................... #1321, #1322................# or #1300 (programmable key)....................................................... #1994
......................................................... #122
....................................................... #1325
......................................................... #173
o n t . )
Feature Code No.
Codes (cont.) vii
........................................................... #175 or #5
................................................Xfer 5, #175 or #5................................................................ #1440play.......................................................... #1328
.................................................................... #135................................................................. #1329.................................................................. #1320
ber Display ............................................... #128
NA Pickup) .....................#192 or 78, #180 or 77
ommon Carrier) .......................................... #127
........................................................ 7060→7069ing:r .................................................................. #133.................................................................... #134ncing:
ess .................................................. 7074→7079ngle FlexSet) ..........................Xfer 6, #191 or #3xSet Group)................................... 7300→7309
..................................................#183 or 79 or #7
.................................................................... #179ck ................................................................ #148
Pickup:Group ...................Directed ................
Programming Key .....Programming Prefere
Relay (Accesory) ......Reminder..................Ring Adjustment .......Room Status.............
Saved Number/RepeSecurity Line.............Series Call ................Silent Monitor:
1-Way (Split) .........2-Way ...................
Speakerphone/HeadsSpeed Dialing: ProgrSplit Call ...................Stop Dial ..................System Directory ......
Transfer (Xfer)...........
Waiting Call Display..Wakeup.....................
L i s t o f F e a t u r e C o d e s ( c
Code No. Feature
List of Feature FlexSet 120/280 User Guide
Whisper Page Activation . Receiving:
Feature Code No.
o n t . )
Codes (cont.) viii
:...................................................................#1744Turning On/Off...........................................#1745
Code No. Feature
L i s t o f F e a t u r e C o d e s ( c
Symbols Used in This Guide ix FlexSet 120/280 User Guide
[CODE] Telephone Keys: The key includes a name and an indication LED.
[XFER]* XFER (Transfer) key: When Auto Transfer is defined at the station, pressing Xfer is not required while on an established call. The XFER key with asterisk indicates features where this is relevant.
M E S S A G E D I S P L A Y Message Display: The optional message LCD display provides information about the status of the FlexSet. The display represents 48 or 80 characters in two rows of 24 or 40 characters each depending on the type of FlexSet used.
Volume Controls: The Volume control keys are used to adjust volume and to scroll among items within certain features while these features are displayed, such as Reminder and Private Library.
Activation and Cancellation Codes: Used to activate or cancel certain features. The default codes are #11 and #10. The activation and cancellation codes for your system may be different, see your system administrator. These can be entered by dialing or programming a key with the codes, or adding the codes to the program of a feature key.
ON/OFF When shown in the column labeled Key LED, indicates whether or not the key LED is illuminated.
XXXX/YYYY/ZZZZ The letters xxxx, yyyy and zzzz when shown in the FlexSet display represent numbers or names of station or extension or trunk numbers, or special numbers according to usage.
Note: In this guide, these letters are shown when required as part of the FlexSet display. Special usage of these letters will be indicated in the text.
S y m b o l s U s e d i n T h i s G u i d e
Produ FlexSet 120/280 User Guide
telephone sets are high performance, in a state-of-the-art communications for industrial environments.
ting base allows the cord to exit at the r wall mounted, and the optional wall nd increase the viewing angle and
, and compatibility with a wide range
eries. Both series are equipped with 4 keyboard incorporates dial and rogrammable button includes a Light d with the button.
mes; background music source and rolling through display lists. The
attention.
ary equipment.
e s i g n a t i o n s
ct Features and Model Designations a
The Coral FlexSet 120/120D/120L and 280/280D/280D-Z series of digital electroniceasy to use instruments; combining excellent voice quality, comfort, and conveniencetool. The FlexSet provides sophisticated features for the office and rugged durability
The FlexSet is elegantly styled, with careful attention paid to ergonomics. The mounrear or front side, leaving the rear panel clean and uncluttered. The set can be desk omount/elevation bracket may be reversed on a desktop to elevate the rear of the set aaccessibility. The handset cradle has an integral wall hook.
An electret transmitter and dynamic receiver provide high quality voice reproductionof handset and headset devices.
24 programmable keys are available on the FlexSet 280, and 12 on the FlexSet 120 sadditional keys that are programmed system wide for commonly used features. The programmable buttons with positive tactile feedback for fast, sure operation. Each pEmitting Diode (LED) indicating the status of the station, trunk, or feature associate
The two multifunction volume/scroll buttons control speakerphone and handset voluvolume; ringer cadence, tone, and volume; display language; and are also used for scmessage waiting indicator incorporates two alternately flashing LED’s to command
The following pages present the currently available FlexSet models, including auxili
P r o d u c t F e a t u r e s a n d M o d e l D
Produ FlexSet 120/280 User Guide
Message waiting lamp
ay panel,s, 40 characters each
24 user programmablekeys with LED indicatorsfor dial number ortelephony features
phone
ct Features and Model Designations b
4 system defined (fixed)programmable keys,identical function to allkeysets in the system
Dial pad(key pad)
Handset
Loudspeaker,voice announcer,electronic ringer
Volume up/down,adjusts speakerphone, handsetand background music levels;ringer level, ringer pitch,ringer cadence;scrolls display lists Displ
2 line
Micro
F l e x S e t 2 8 0 D
Produ FlexSet 120/280 User Guide
Message waiting lamp
play panel,es, 40 characters each
24 user programmablekeys with LED indicatorsfor dial number ortelephony features
o n e )
ct Features and Model Designations c
4 system defined (fixed)programmable keys,identical function to allkeysets in the system
Dial pad(key pad)
Earpiece,electronicringer
Headset(purchased by the customer)
Microphone
Volume up/down,adjusts headset levels;ringer level, cadence;scrolls display lists Dis
2 lin
F l e x S e t 2 8 0 D - Z ( Z i p T
Produ FlexSet 120/280 User Guide
Message waiting lamp
24 user programmablekeys with LED indicatorsfor dial number ortelephony features
phone
ct Features and Model Designations d
4 system defined (fixed)programmable keys,identical function to allkeysets in the system
Dial pad(key pad)
Handset
Loudspeaker,voice announcer,electronic ringer
Volume up/down,adjusts speakerphone, handsetand background music levels;ringer level, ringer pitch,ringer cadence
Micro
F l e x S e t 2 8 0
Produ FlexSet 120/280 User Guide
h
essage waiting lamp
user programmableys with LED indicatorsr dial number orlephony features
are defined with up to eight wn on the display.
ct Features and Model Designations e
Handset
Volume up/down,adjusts speakerphone, handsetand background music levels;ringer level, ringer pitch,ringer cadence;scrolls display lists
Loudspeaker,voice announcer,electronic ringer
Microphone
Display panel,2 lines, 24 characters eac
M
Dial pad(key pad)
8 kefote
4 system defined (fixed)programmable keys,identical function to allkeysets in the system
In FlexSet model 120D, even though the system dial numbersdigits in the numbering plan, only the last five digits will be sho
Note:
F l e x S e t 1 2 0 D
Produ FlexSet 120/280 User Guide
Message waiting lamp
8 user programmablekeys with LED indicatorsfor dial number ortelephony features
one
ct Features and Model Designations f
Volume up/down,adjusts speakerphone, handsetand background music levels;ringer level, ringer pitch,ringer cadence
4 system defined (fixed)programmable keys,identical function to allkeysets in the system
Dial pad(key pad)
Handset
Loudspeaker,voice announcer,electronic ringer
Microph
F l e x S e t 1 2 0
Produ FlexSet 120/280 User Guide
Message waiting lamp
8 user programmablekeys with LED indicatorsfor dial number ortelephony features
one not usedet 120L model
ct Features and Model Designations g
Volume up/down,adjusts speaker, handsetand background music levels;ringer level, ringer cadence
4 system defined (fixed)programmable keys,identical function to allkeysets in the system
Dial pad(key pad)
Handset
Loudspeaker,voice announcer,electronic ringer
Microphin FlexS
F l e x S e t 1 2 0 L
Produ FlexSet 120/280 User Guide
Handsete
t 120 Series - Bottom View
F n a l C o n n e c t i o n s
ct Features and Model Designations h
Handset
Line
x
Lin
FlexSet 280 Series - Bottom View FlexSe
l e x S e t 2 8 0 a n d 1 2 0 m o d e l s – E x t e r
Produ FlexSet 120/280 User Guide
LINE DC
RJ-45 jack for optionalFlexSet 40B
Rear view
Power Supply(24 to 48 VDC)
1 jackhone line tol system
PEX FlexSet280,280D,280D-Z
F a l C o n n e c t i o n s
ct Features and Model Designations i
1st Handset
Rightsideview
RJ-1telepCora
Connection forsecond handsetor monitor audio
Connection tohandset orhandsfree headset
2nd Handset
PEX
Bottom view
l e x S e t 2 8 0 S e r i e s w i t h P E X – E x t e r n
Produ FlexSet 120/280 User Guide
e N u m b e r s
ct Features and Model Designations j
Place TelephoneNumber here
(plastic cover)
HandsetOff-Hook
Removable HandsetOn-Hook
H a n d s e t H o o k a n d T e l e p h o n
Produ FlexSet 120/280 User Guide
p 2
p 1
p the legs located on thek edge of the bracket into upper wide slots on thek of the phone.
e the bracket’s legs,ted on the thin edge of theket, into the lower narrow
s on the back of the phone.
a t i o n
ct Features and Model Designations k
Ste
Ste
Snathicthebac
Placlocabracslot
D e s k E l e v a t i o n I n s t a l l
Produ FlexSet 120/280 User Guide
Step 5Snap the legs located on the thick edge of the bracket into the lower wide slots on the back of the phone.
Step 4Place the bracket’s legs,located on the thin edge of the bracket, into the narrow slots on the backof the phone.
llation
t i o n
ct Features and Model Designations l
Lift up the tabfrom the opening
Rotate the tab
Re-insert the tabinto the opening
Step 1
Step 2
Step 3
Handset Hook Rotation Bracket Insta
W a l l M o u n t i n g I n s t a l l a
Produ FlexSet 120/280 User Guide
1 23
3
3
artner
x 4 0 B + 2 8 0 D )
ct Features and Model Designations m
1 2 31
12
23
31 2 3
1 2
Primary
12
31
2
P
Tu r r e t C o n s o l e ( F l e x S e t 2 8 0 D + 6
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ct Features and Model Designations n
This page in tent iona l ly le f t
A FlexSet 120/280 User Guide
splay Message Key LEDAcco
Wheare pCallof stcan bdateCodAcco
To a1. Pr E R A C C O U N T #
O U N T N U M B E R O N2. D
E R A C C O U N T #nnnn O N
E R T K / T K G / L I BO N
E R A C C O U N T #O U N T N U M B E R O N
E R A C C O U N T #nnnn O N
ccount numberdisplayed when C is used)
ccount
3. Pres
4. Dial
Not
To acti1. Pres
2. Dial
Code - As Required 1
Diunt Code - As Required #1990
n your company is equipped with a Call Accounting System, call statistics rinted through the Station Message Detailed Records (SMDR) report. The
Accounting System is defined system-wide and among the various types atistics that the report gives is cost monitoring or pulse metering, which e assigned to a particular client account number. The printout includes the
and time that the conversation took place. When activated, the Account e is useful in facilitating billing by individuals regardless of Client unt.
ctivate Account Code from idle:ess [ACCOUNT CODE] or dial feature code #1990. E N T
A C Cial the account number.
s outside line key or dial the access code for an outside line. E N T
external number. E N T
e: Last Number Redial code, Saved Number code or Speed Number (Public or Private Library) can also be used instead of an outside line, where applicable.
vate during an incoming or outgoing call:s [ACCOUNT CODE] or press [XFER]* and dial feature code #1990. E N T
A C C
the account number. E N T
n = A(not VFA
Accou FlexSet 120/280 User Guide
splay Message Key LED
3. Li F I R M E DO N
4. C O N N E C T (trunk #)O F F
N
nt Code - As Required 2
Di
sten for the confirmation tone. C O N
ontinue the call or hang up. R E C
ote: Depending upon your system definition, up to 16 digits are available for account numbers. Only one account number entry is allowed for a single call. Any additional number will show the message “ALREADY SET”. If you dial a wrong account number (when VFAC is installed in your system), the error message “PASSCODE FAIL” will appear.
A FlexSet 120/280 User Guide
splay Message Key LEDAcco
The Cod
To m1. D
2. D
3. D
To re1. D
2. D
ccount
To red1. Pres
2. Dial
To dial1. Dial
2. Dial
Code - Forced 3
Diunt Code - Forced
following procedures describe placing calls when the Forced Account e is required.
ake an external call:ial external line access code or press outside line key or press speed key.
ial account number.
ial external number.
dial the last number:ial the Last Number Redial feature code #143 or press or press [LAST NUMBER].
ial account number.
ial a saved number:s [SAVED] or dial Saved Number feature code #196.
account number.
a public or private speed call number:speed call library number or press speed key.
account number.
A FlexSet 120/280 User Guide
splay Message Key LEDACD
tomatic call distribution. The ACD/m Call Distribution Systems improve andling a large volume of incoming ncourage callers to wait rather than
t of the group. When all lines are in routed to a predetermined telephone
stem wide defined rules. The most has been waiting for a call for the aiting staff. The UCD system
ge
568
CD & U
Th
CD Groups 4
Di & UCD Groups
An ACD/UCD group is a number of stations operating together for the purpose of auUCD groups form the building blocks for modern call centers. The Automatic/Uniforincoming call handling by queuing and routing callers. They are used in businesses hcalls. ACD/UCD systems prevent from giving busy tone to incoming callers. They ering elsewhere.
The incoming calls are distributed among a group of agents. Agents can log in or ouuse, an announcement plays for callers waiting in queue. If the queue is full, calls arenumber.
Calls incoming to an ACD/UCD group are answered by free agents, according to sycommon ACD rule enables the longest waiting call to be answered by the agent wholongest period of time. UCD groups do not provide call distribution to the longest wautomatically delivers each incoming call to the next available agent.
e following ACD/UCD features are available:
Feature Pa
Calls Waiting Display (ACD only). . . . . . . . . . . . . . Load ID - for ACD Group. . . . . . . . . . . . . . . . . . . . Log-In/Out - for a Single ACD Group . . . . . . . . . . . Primary Log-In - for ACD Group . . . . . . . . . . . . . 10Release/Resume from All Groups . . . . . . . . . . . . . 12Release/Resume from a single UCD Group . . . . . . 13Wrap-Up Code - for ACD Group (#1977). . . . . . . . 14Wrap-Up Time On/Off (#1976) . . . . . . . . . . . . . . . 15
A FlexSet 120/280 User Guide
splay Message Key LEDACD
Thisfor a
To v1. Pr E R A C D #
W A I T I N G C A L L O N
2. D L S W A I T . nnn ( acd # ) O F F
3. Li
N
To v
F L A S H I N G
L S W A I T . nnn ( acd# )
= Number of waiting calls
CD & U
The CAfeature
1. Pres
Not
CD Groups: Calls Waiting Display (ACD only) 5
Di & UCD Groups: Calls Waiting Display (ACD only) #1982
feature provides you with the ability to view the number of calls waiting ny ACD group.
iew the number of waiting calls for any group while in idle:ess [CALLS WAITING] or dial feature code #1982 E N T
A C D
ial any ACD group number. C A LA C D
sten for the confirmation tone.
ote: To program a [CALLS WAITING] key, use feature code #1982.
iew the number of waiting calls for a specific group:LLS WAIT ACD # Key LED flashes when calls are waiting. This
can be used in any call state, including while in conversation.
s the flashing [CALLS WAITING ACD#] key. C A LA C D
e: To program a [CALLS WAITING ACD #] key, use feature code #1982, followed by the specific ACD group number.
nnn
A FlexSet 120/280 User Guide
splay Message Key LEDACD
Thisthe sregisrequnumlast grou
To L1. Pr E R I D
D I D O N
2. D E R I D xxxxD I D O N
F I R M E DO F F
ID number
CD & U
3. Liste
Not
CD Groups: Load ID - for ACD Group 6
Di & UCD Groups: Load ID - for ACD Group #1973
feature enables the system to identify the ACD group agent when joining ystem for the first time during a session. Once your ID number is tered in the system for the first time, you can join as many ACD groups as ired. As long as you are logged into at least one ACD group, your ID ber will remain in the system. However, once you have logged out of the group, your ID number will be erased from the system. Entering an ACD p requires reloading your ID.
oad your ID Number:ess [LOAD ID] or dial feature code #1973. E N T
L O A
ial your ID number (4 digits). E N TL O A
n for the confirmation tone. C O N
e: Only one ID number is allowed per station, any additional Load ID replaces the current one. The ID number can be changed as many times as needed. You can load a different ID while logged in. This may be applicable if another agent takes over your station and wants to continue operating it without logging in.
X =
ACD & FlexSet 120/280 User Guide
splay Message Key LED
To lo1. Pr
ap E R I D xxxxD I D O N
2. DID
3. Li F I R M E DO N
UCD Groups: Load ID - for ACD Group 7
Di
ad another ID number:ess [LOAD ID] or dial feature code #1973. Your current ID number (xxxx) pears on the display. E N T
L O Aial your new ID number (4 digits). As the new ID number is entered, the old number disappears from the display.
sten for the confirmation tone. C O N
A FlexSet 120/280 User Guide
splay Message Key LEDACD
Thisgrou
To lo1. Pr E R A C D #
I N O F F
2. D S S I G N ( acd# )I N I D : xxxx O F F
3. D I G N ( acd# )I N I D : xxxx O N
4. Li
NDI N
E R A C D #I N O N
S S I G N ( acd# )I N I D : xxxx O N
D number (displayed only when required)
CD & U
To log-1. Pres
2. Dial
3. Dial
4. Liste
See
CD Groups: Log-In/Out - for Single ACD Group 8
Di & UCD Groups: Log-In/Out - for Single ACD Group #1974
feature is used when an ACD group member joins or leaves an ACD p. A user can simultaneously be a member of numerous ACD groups.
g-in to a single group:ess [LOG-IN/OUT] or dial feature code #1974. E N T
L O G
ial your ACD group number. D E AL O G
ial activation code . A S SL O G
sten for the confirmation tone.
ote: When an ACD/UCD ID is required and Log-In is attempted, the display will show: N O I
L O G
out from a single group:s [LOG-IN/OUT] or dial feature code #1974. E N T
L O G
your ACD group number. D E AL O G
cancellation code .
n for the confirmation tone.
Notes on next page.
X = I
ACD & FlexSet 120/280 User Guide
splay Message Key LED
NG E D O U T
O F F
UCD Groups: Log-In/Out - for Single ACD Group 9
Di
otes:1) When you log-out from all the ACD groups the LOG-IN/OUT LED is extinguished and your ID number is erased from the L O G
system. The display shows:
2) When logging-in or out from additional groups, the above procedures are repeated as many times as needed.
3) If you log-out from your primary group using this feature code, you also log-out as primary, so the group is no longer marked as primary (see page 10).
4) The LOG-IN/OUT key can be programmed with #1974 plus an ACD group number to use the key as an on/off switch for that group.
A FlexSet 120/280 User Guide
splay Message Key LEDACD
ThisotheprimOnlyreceN
To lo1. Pr E R A C D #
I N O F F
2. D A R Y ( acd# )I N I D : xxxx O F F
I G N ( acd# )I N I D : xxxx O N
D number (displayed only when required)
CD & U
3. Dial
4. Liste
Not
CD Groups: Primary Log-in (ACD only) 10
Di & UCD Groups: Primary Log-in (ACD only) #1442
feature allows defining one of your ACD groups as having priority over r groups of which you are a member. Once you have logged in to your ary group, waiting calls are always routed to you from this group first. when no more calls are waiting on the primary group queue, do you
ive calls from your other groups.ote: If you did not define any group as primary or logged out from the
primary group, then the first group you logged into (see page 8) is defined as primary by the system.
g-In to the Primary Group:ess [PRIMARY LOG-IN] or dial feature code #1442. E N T
L O G
ial your ACD group number. P R I ML O G
activation code . A S SL O G
n for the confirmation tone.
es:1) Some ACD/UCD groups may require you to define an ID number before logging in to the group (see page 6).
2) Only one group can be marked as your primary group. When you log in again on a different group as primary, the previous primary log-in is overridden.
3) The PRIMARY LOG-IN key can be programmed with #1442 plus an ACD group number to use the key as an on/off switch.
4) On logging in to mark a group as primary, you are also logged in as a member of the group (see page 8).
X = I
ACD & FlexSet 120/280 User Guide
splay Message Key LED
To LThpa
N
UCD Groups: Primary Log-in (ACD only) 11
Di
og-Out from the Primary Group:e procedure is the same as logging out from a single group (see previous ge), except that the primary ACD group number is entered.
ote: After logging out so the group is no longer marked as primary by using this feature, you remain logged in as a member of the group (see page 8).
A FlexSet 120/280 User Guide
splay Message Key LEDACD
You you ACDreleacall
To re1. Pr U M E D A L L
O F F
D E A S E D A L LO N
2. Li
E A S E D A L LO N
U M E D A L LO F F
O RM I D L E O N L Y O N
CD & U
To resu1. Pres
or
Dial
2. Liste
Not
CD Groups: Release/Resume From All Groups 12
Di & UCD Groups: Release/Resume From All Groups #1975
can temporarily self release from all of the ACD/UCD groups of which are a member. This feature also allows you to resume connections with the /UCD groups from which you have been released. You are automatically sed from all the groups of which you are a member if you do not answer a
within a predetermined time (system-wide defined).
lease from all ACD/UCD groups:ess [RELEASE ALL] key. R E S
or
ial feature code #1975 followed by activation code . R E L
sten for the confirmation tone.
me connection with all ACD/UCD groups (from idle):s the lit [RELEASE ALL] key. R E L
feature code #1975 followed by cancellation code . R E S
n for the confirmation tone.
e: Any attempt to resume, while not in idle, is refused. The E R RF R Ofollowing message appears:
A FlexSet 120/280 User Guide
splay Message Key LEDACD
WheUCD
To le1. Pr E R H U N T G R . #
E A S E H U N T
2. D
3. D U M E DO F F
4. Li E A S E DO N
To reE R H U N T G R . #E A S E H U N T
E A S E DO N
U M E DO F F
CD & U
1. Pres
2. Dial
3. Dial
4. Liste
Not
CD Groups: Release/Resume From a UCD Group 13
Di & UCD Groups: Release/Resume From a UCD Group #1991
n your station is a member of a UCD group, you may temporarily exit the group and then rejoin when required.
ave a single UCD group:ess [RELEASE HUNT] or dial feature code #1991. E N T
R E L
ial your UCD group number.
ial activation code . R E S
sten for the confirmation tone. R E L
turn to a single UCD group:s the lit [RELEASE HUNT] or dial feature code #1991. E N T
R E Lyour UCD group number.
cancellation code . R E L
n for the confirmation tone. R E S
e: The [RELEASE HUNT] key can be programmed with the feature code (#1991) plus the relevant UCD group number to use the key as an on/off switch.
A FlexSet 120/280 User Guide
splay Message Key LEDACD
Aftecan custoinforsyste
To a1. Pr E R C O D E
P - U P C O D E O N2. D
3. Li F I R M E DO F F
CD & U
CD Groups: Wrap-Up Code (ACD only) 14Di & UCD Groups: Wrap-Up Code (ACD only) #1977
r an ACD incoming call has been completed, information about the call be sent to the CCM. This information might include whether or not the mer is satisfied, or the origin of an incoming call. The types of mation that can be sent to the CCM and the relevant codes are defined m-wide. (See your ACD supervisor for a list of codes).
ctivate the Wrap-Up code:ess [WRAP-UP CODE] or dial feature code #1977. E N T
W R Aial the required Wrap-Up code (4 digits).
sten for the confirmation tone. C O N
List of Wrap-Up Codes
Wrap-Up Code Meaning
A FlexSet 120/280 User Guide
splay Message Key LEDACD
The timedeteto utWhe P - U P T I M E
To a1. Pr P - U P O F F
O F F
D P - U P O NO N
2. Li
P - U P O NO N
P - U P O F FO F F
CD & U
To can1. Pres
or
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2. Liste
CD Groups: Wrap-Up Time On/Off 15
Di & UCD Groups: Wrap-Up Time On/Off #1976
Wrap-Up Time feature provides an idle ACD/UCD group member with a -out period between consecutive group calls. The time-out period is rmined for each group on a system-wide basis. This feature allows an agent ilize the Wrap-Up code without interfering with outside calls.n in Wrap-Up state, the display shows: W R A
ctivate Wrap-Up Time:ess [WRAP-UP TIME]. W R A
or
ial feature code #1976 followed by activation code . W R A
sten for the confirmation tone.
cel Wrap-Up Time:s the lit [WRAP-UP TIME]. W R A
feature code #1976 followed by cancellation code .
n for the confirmation tone. W R A
A FlexSet 120/280 User Guide
splay Message Key LEDAudi
The telep
To a
• Pr
• Pr
The inde
• Sp R V O L . xxxx
ad• Sp
I C V O L . xxxx
D S T V O L . yyyy
-15 speaker and music volume level = 0 to MAX = 15) 24dB range
-7 handset volume level = 0 to MAX = 7) 12dB range
udio Le
handsystethe fPresto br
• Back(see
• Handrecei
vel and Speakerphone Adjustment 16
Dio Level and Speakerphone Adjustment
audio level adjustment is used to control the sound that emanates from the hone’s loudspeaker and handset.
djust audio level:
ess to increase volume.
ess to decrease volume.
speaker, background music and handset each has its own audio level and is pendently influenced by volume keys as follows:
eaker: When conversing through the speaker, voice volume can be S P K
justed. Volume of call monitoring, paging, etc. can also be adjusted.eakerphone (not for FlexSet 120L/280D-Z): When conversing
sfree, the sensitive microphone is used to amplify your voice. The m operates in such a way that the two connecting parties (i.e. you and ar side) cannot be heard simultaneously; the stronger party is heard.s to hear the far side better, press to be heard more easily (or eak in).ground Music: When in idle, and background music is turned on M U S
page 114), music volume can be adjusted).
set/Headset: When conversing through the handset or headset, H A N
ver volume can be adjusted.
x = 0(MIN
y = 0(MIN
A FlexSet 120/280 User Guide
splay Message Key LEDAuto
ThiscallsringshowTo a1. Pr O A N S W E R O F F
O F F
D O A N S W E R O NO N
2. Li
CAUT
O A N S W E R O NO N
O A N S W E R O F FO F F
uto An
To can1. Pres
or
Dial
2. Liste
swer On/Off 17
Di Answer On/Off #138
feature can be used to answer all incoming calls automatically. Incoming to your station automatically connect after a predetermined number of so that you can answer the call handsfree. When using the FlexSet 120L,
ever, you must use the handset or headset when speaking.ctivate Auto Answer:ess [AUTO ANSWER]. A U T
or
ial feature code #138 followed by activation code . A U T
sten for the confirmation tone.
ION ! Leaving your work station while Auto Answer is activated causes your station to answer incoming calls. All conversations in the room can be heard. A trunk call trapped in Auto Answer could lock up the trunk until released by the system.
cel Auto Answer:s the lit [AUTO ANSWER] A U T
Auto Answer code #138 followed by cancellation code . A U T
n for the confirmation tone.
A FlexSet 120/280 User Guide
splay Message Key LEDAuto
The untilthe n
To a1. Pr O R E D I A L
O N
2. D D I A L # 0 1
lin
3. Poroco
D I A L # nnddddddddd
F I R M E DO N
Outside access code or nameOutside telephone number
uto Re
4. Dial
5. Preskeys
To acti1. Pres
or
Pres
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dial 18
Di Redial #178
system can repeatedly dial external busy numbers. The system will redial the phone rings or up to a number of attempts defined system-wide, before umber is erased from the scanner list.
ctivate Auto Redial from idle (before making an outside call):ess [AUTO REDIAL] or dial feature code #178. A U T
ial the required outside line access code or press a programmed outside R E Ptttte feature key
ssible outside line access codes: trunk number, trunk group number, uting access, dial service, private/public library number, last number redial de or saved number code.
the outside number (see table on page 170). R E Ptt d
s [SPKR] to release or scroll between numbers by pressing the volume .
vate Auto Redial when you hear busy tone or no answer:s [AUTO REDIAL]
s [XFER] and dial feature code #178. C O N
stem now automatically redials at timed intervals.
t = d =
Auto R FlexSet 120/280 User Guide
splay Message Key LED
2. Wen
To a1. Pr O R E D I A L
O N
Onc
D COMMENTS
f All numbers in the redial list will be deleted. Confirmation tone will be heard.
inking All automatic dialing will cease. Confirmation tone will be heard.
Starts redialing "Frozen" numbers.
edial 19
Di
hen the called party answers, press the flashing [SPKR] or lift the handset to able conversation.
ctivate Redial features for all numbers:ess [AUTO REDIAL] or dial feature code #178. A U T
e activated the following features can be utilized (see the table below).
To PRESS OR DIAL DISPLAY MESSAGE LE
Cancel or #10 A U T O R E D I A LL I S T E M P T Y
Of
Freeze HOLD or # 6 H O L D S E T W
Restart (release from freeze)
SPKR or # 7 H O L D R E M O V E D On
Auto R FlexSet 120/280 User Guide
splay Message Key LED
To a1. Pr O R E D I A L
O N
N
COMMENTS
Selenum
Once a saved redial number is selected then various other features can be utilized.
Imm As soon as is entered the number will be confirmed and redialing will commence.
Can Deletes the selected number.
Free Ceases dialing the selected number.
Restfreez Continues dialing the selected number.
Assi(dou
Increases the redialing rate for a selected number.
Canc Returns selected number to standard redial cycle.
Concfeatu
Press the SPKR key or hang up to resume normal FlexSet operation.
edial 20
Di
ctivate Redial features for a single number:ess [AUTO REDIAL] or dial feature code #178. A U T
ote: Pressing VOL keys allows scrolling through the redial list. When the required number is found the Auto Redial features (see table below) can be directly activated. Pressing SPKR returns operation to normal FlexSet functions.
TO PRESS OR DIAL DISPLAY MESSAGE LED
ct a saved redial ber VOL — R E P D I A L # nn
tttdddddddddd ON
ediately dial or #11 C O N F I R M E D ON
cel or #10 ON
ze HOLD or # 6 R E P D I A L # nn hH O L D S E T
WINKING
art (release from e) # 7 R E P D I A L # nn
H O L D R E M O V E D ON
gn Priority ble redial cycle) # 8 R E P D I A L # nn p
P R I O R I T Y S E T ON
el Priority # 9 R E P D I A L # nnP R I O R I T Y R E M O V E D ON
lude Redialres SPKR
A FlexSet 120/280 User Guide
splay Message Key LEDAuto
Whephonthe oprogThistradiwireBothSet Ra rev
To aO C A T EE R S O U R C E N O . O N
O C A T EE R P A S S C O D E O N
F I R MO N
display of therce number O F F
uto Se
1. Pres
2. Dial
3. Dial
4. Dial
5. The
To reve1. Rep
WAR
t Relocate: Permanent 21
Di Set Relocate: Permanent
n defined for permanent relocation, this feature enables you to swap es within the same Coral system by assigning one FlexSet the profile of ther FlexSet, and vice versa. All the phones' properties, numbering,rammable keys, membership in groups, etc. are automatically exchanged. feature facilitates the phone relocation procedure, eliminating the need for tional phone moves that involve physical disconnection of the station s and reconnection at another location. source and destination phones (see figure) should be keysets. The Auto elocate is activated at the destination station. The phone swap holds until erse swap is performed.
ctivate from the destination location:s [AUTO SET RELOCATE] or dial the Auto Set Relocate feature code. R E L
E N T
your (source) station number.
your (source) passcode (4 digits). R E LE N T
activation code (no confirmation tone is heard). C O N
station initializes with the source profile. idle sou
rse the phone relocation:eat the above procedure from your original source location.
NING: See warning on (see page 22).
A FlexSet 120/280 User Guide
splay Message Key LEDAuto
Wheof yoexte(souwithplacviceThe the stempyourSet Ris au
uto Se
already• Auto• Exch
profi
To actiRepeatReloca
WAR
t Relocate: Temporary 22
Di Set Relocate: Temporary
n defined for temporary relocation, this feature allows a temporary move ur extension from one location to another, while preserving your
nsion's original setup. Activating Auto Set Relocate exchanges all of your rce) phone's programmable keys, numbering, membership in groups, etc. another (destination) phone within the same Coral system. As this takes e, the source phone acquires the full profile of the destination phone, and versa.Auto Set Relocate spares you the inconvenience of having to re-enter all tored speed numbers and to reset previously defined features at your orary location. This feature enables you to use any FlexSet available from Coral system while keeping your unique extension dial number. The Auto elocate is activated at the destination station. The temporary phone swap
tomatically reversed at midnight. Reactivating Auto Set Relocate at the swapped destination station causes:matic cancellation of the first relocationange of the new (third user's) phone profile with the destination phone le
vate from the destination (your new) location: the activation procedure described on the (see page 21) for “Auto Set te: Permanent”.
NING: When invoking the Auto Set Relocate feature, incorrect information may be sent to the local Emergency or E911 Center. Before activating this feature, contact your local system administrator to ensure that your new and current system profiles are compatible with the E911 (Emergency) Center.
Auto S FlexSet 120/280 User Guide
splay Message Key LED
To c1. Pr O C A T E
E R S O U R C E N O . O N2. D
ne
3. D O C A T EE R P A S S C O D E O N
4. D F I R MO N
5. Th display of therce number O F F
et Relocate: Temporary 23
Di
ancel from the destination (your new) location:ess the lit [AUTO SET RELOCATE] or dial Auto Set Relocate feature code. R E L
E N Tial your (source) station number (the number that is now displayed at your w location).
ial your (source) station passcode (4 digits). R E LE N T
ial cancellation code (no confirmation tone is heard). C O N
e station initializes with the source profile. idle sou
B FlexSet 120/280 User Guide
splay Message Key LEDBoss
ions may or may not simultaneously l stations when a call arrives and can ll can be either transferred to any
member can join a conversation for nly when the original group member hen allowed system-wide, and none
44.
sis.
oss Gr
oup 24Di Group
A Boss Group is a number of stations operating together in which the individual statring, as defined by the system per Boss Group. The appropriate line key flashes at althen be answered by any group member. When set to ring at a specific station, the cagroupmember or picked up by any group member when not in exclusive hold. Any group ‘1A2’ or 3-way conversation by pressing the appropriate illuminated LINE key, but ois not in privacy mode. Additional members can join to make a 4-way conversation wof the three participants have Privacy on.
In order to program a line key, see “Programming: Boss Group Line Key” on page 1
The maximum number of lines available for your group is defined on a per group ba
The following Boss Group pages are subdivided into the topics listed below:
Feature PageProgramming Exclusive Hold . . . . . . . . . . . . . . . 25Programming Privacy . . . . . . . . . . . . . . . . . . . . . 26Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
B FlexSet 120/280 User Guide
splay Message Key LEDBoss
As amodtelepcancBoss
To a1. Pr E X C L . H O L D
O F F
D L U S I V E H O L DO N
2. Li
L U S I V E H O L DO N
E X C L . H O L DO F F
oss Gr
To can1. Pres
or
Dial
2. Liste
oup: Programming Exclusive Hold 25
Di Group: Programming Exclusive Hold #187
Boss Group member, you can put your telephone into Exclusive Hold e. This ensures that a call placed on hold can be retrieved only at the hone where Exclusive Hold was originally placed. If Exclusive Hold is elled, the call put on hold can be retrieved by any other member of your Group. The feature can be utilized for a specific call or for all calls.
ctivate Exclusive Hold for all calls:ess [EXCLUSIVE HOLD]. N O N
or
ial Exclusive Hold feature code #187 followed by activation code . E X C
sten for the confirmation tone.
cel Exclusive Hold for all calls:s the lit [EXCLUSIVE HOLD]. E X C
Exclusive Hold feature code #187 followed by cancellation code . N O N
n for the confirmation tone.
B FlexSet 120/280 User Guide
splay Message Key LEDBoss
As aprevconv
To a1. Pr R I V A C Y
O F F
D A C YO N
2. Li
To c1. Pr A C Y
O N
R I V A C YO F F
oss Gr
or
Dial
2. Liste
oup: Programming Privacy 26
Di Group: Programming Privacy #186 or #6
Boss Group member you can put your telephone into privacy mode. This ents other stations within your Boss Group from accidentally joining your ersations.
ctivate Privacy for all calls:ess [PRIVACY]. N O P
or
ial Privacy feature code #186 followed by activation code . P R I V
sten for the confirmation tone.
ancel Privacy for all calls:ess the lit [PRIVACY]. P R I V
Privacy feature code #186 followed by cancellation code . N O P
n for the confirmation tone.
B FlexSet 120/280 User Guide
splay Message Key LEDBoss
CallcritecallsInterpagenumUNAexter• Al F W D A L L
Fodesti
• Bu F W D B U S Y
F W D N O A N S
F W D T I M E D
e Period From To
= External calls
oss Gr
ForwBoss
• No AForwyour rings
• TimeForwperiotwo sbetwsecreperio
oup: Call Forward 27
Di Group: Call Forward
s arriving at your boss group can be forwarded, according to certain ria, to ring at various destinations.The system can distinguish between arriving from an internal or external source when forwarding. Calls from nal and External sources can be forwarded to different destinations (see 38). Possible forward destinations are operator, station/group, external ber via public and private speed call library, DVMS pre-recorded message, /central bell, group call, or network number (and the Boss Group itself for nal calls). (see page 28) for forwarding procedure).
l Calls ( E ) rwards all your incoming Boss Group calls to a selected destination. The stination can call back or return calls to your group, and outgoing calls can ll be placed from within the group.sy ( E )
ards your incoming boss group calls to another destination when your Group lines are all busy.nswer ( E ) ards your incoming Boss Group calls to another destination when none of Boss Group lines has been answered within a system-defined number of .d ( E ) ards your incoming Boss Group calls to another destination, for a time d determined by the system. The system defined time can include up to eparate time periods, for example, between 12:00pm and 12:30pm and een 6:00pm and 6:30pm, your calls can be forwarded to the group tary. Use the form on the right, to specify the system-defined time ds.
Tim
1st
2nd
(E)
Boss FlexSet 120/280 User Guide
splay Message Key LED
To a
1. Pr F W D type
(C
2. D bbF W D type
3. D bb zzzzzF W D type
4. Pr
To c1. Pr
Fo F W D T Y P E
2. Li
3. D bb zzzzzF W D type
4. D bbF W D type
5. Pr
N
our boss group number or nameorward destination
Group: Call Forward 28
Di
ctivate Call Forward:
ess the required [CALL FORWARD] key, or dial the appropriate Call Forward ( E )
all Forward External) feature code (see table on page 29).
ial your boss group number. bbb( E )
ial the destination number where calls are to be forwarded. bbb( E )
ess [SPKR] or hang up.
ancel Call Forward:ess required [CALL FORWARD] key, or dial the appropriate Call Forward (Call rward External) feature code (see table on page 29). ( E )
sten for the dial tone.
ial your boss group number. bbb( E )
ial cancellation code . bbb( E )
ess [SPKR] or hang up.
ote: Should you hear a reorder tone, call forward is denied at your station (as defined by Class of Service). In order to use this feature, ask the attendant to activate Call Forward for your boss group.
b = Yz = F
Boss FlexSet 120/280 User Guide
splay Message Key LED
Group: Call Forward 29
Di
Boss GroupCall Forward Type
Feature Codes
Internal and External Calls
External Calls Only
ALL #168 #17707
BUSY #167 #17706
NO ANSWER #169 #17708
TIMED #1984 #17709
B FlexSet 120/280 User Guide
splay Message Key LEDBoss
Mak1. Pr O F F
2. D O N
N
ReceWhe xx C A L L bbbbb
F L A S H I N G
1. Pr W E R xxxxxO N
2. An
aller number or name (see page 149)
our Boss Group number or name
yyyyy xxxxxO N
oss Gr
Not
To join
You camembereorderyou rec
1. Pres
Both
oup: Using 30
Di Group: Using
ing Calls:ess a free [LINE -nn] key.
ial required number.
ote: The line key LED of all group members changes from off to steady on.
iving Calls:n line flashes and telephone rings or only line flashes: xxx
ess the flashing [LINE -nn] key or, if phone rings, lift handset. A N S
swer the call.
e: The line key LED of all group members changes from flashing to steady on.
x = c
b = y a group conversation:
n join any group conversation when a line key is on. Except when the r’s station is set to privacy, in which case the message PRIVACY and a tone is heard. If another member has already joined the conversation, then eive the message ILLEGAL and a reorder tone is heard.
s the lit [LINE-nn] key. B T O
conversing parties will hear the Break-In warning tone.
Boss FlexSet 120/280 User Guide
splay Message Key LED
Priv
Whidonecan statitempcomas pr
N
Group: Using 31
Di
acy during a call: activate/cancel
le on a call you can speak privately without other parties joining in. This is by using the Privacy key. The Privacy key turns the feature on and off and
be pressed as many times as necessary. Once Privacy is defined for your on (all calls) the key LED remains illuminated, even if the key is pressed to orarily override the Privacy feature. However, when your call is
pleted the telephone returns to the permanent status, private or non-private, eviously defined for all calls.
ote: The Exclusive Hold key operates in the same manner as Privacy, except that the messages are relevant for Exclusive Hold.
Boss FlexSet 120/280 User Guide
splay Message Key LED
To p
For on p
N L U S I V E H O L D
P L H O L D xxxxxW I N K I N G
N
To tr
N
1. Pr E X C L . H O L D
N L H O L D xxxxxW I N K I N G
2. Li
3. In
To re1. Pr W E R xxxxx
W I N K I N GO N
Group: Using 32
Di
lace a call on Exclusive Hold:
an explanation of how Exclusive Hold operates see explanation of Privacy age 30. For programming Exclusive Hold see page 25.
ote: If your telephone is not in Exclusive Hold mode for all calls, press E X C
[EXCLUSIVE HOLD] before you press [HOLD].
ress [HOLD]. C A L
ote: The [LINE-nn] LED on hold remains steadily lit at all other FlexSets.
ansfer call to a group member (while in conversation):
ote: If your telephone is in Exclusive Hold mode for all calls, press[EXCLUSIVE HOLD] before you press [HOLD].
ess [HOLD]. N O N
ote: [LINE-nn] LED on hold winks on all FlexSets. C A L
sten for the confirmation tone.
form the party to whom you want to transfer on which line the call is held.
turn or pickup a call on Hold:ess the winking [LINE-nn]. A N S
B FlexSet 120/280 User Guide
splay Message Key LEDBrea
Thiscall.
To b1. Pr Y xxxxx
P yyyyy xxxxx
B
To re1. Pr
reak-In
Not
33
Dik-In Xfer 3, #124
feature enables an authorized user to break into an established two-party
reak into a busy destination:ess [BREAK IN]. B U S
or
ress [XFER] and dial Break-In code 3. B T O
oth conversing parties will hear the Break-In warning tone.
lease Break-In (Break-Out):ess [SPKR] or hang up.
e: To program a [BREAK-IN] key, use feature code #124.
B FlexSet 120/280 User Guide
splay Message Key LEDBrok
Yourfuncby fiTrandialeactioto H• Br
prnoco
• CoW
roker/C
comthen
• 3-Waongoconf
• Comallowconftranstranspartywith
onsultation/3-Way Conference Call 34
Dier/Consultation/3-Way Conference Call Xfer
telephone can be set up to use only one of the following three party tions, as defined through your Class Of Service. Each action is performed rst pressing the XFER (transfer) key; however, for stations where Auto sfer is defined, transfer takes place as soon as the required number is d. This takes effect only the first time transfer takes place. Subsequent ns do require pressing XFER as defined in this manual. See also “Transfer eld Call” on page 178.oker Call: This feature allows you to put a call on hold and then converse ivately with a third party, while switching between the two calls. The party t in conversation is automatically put on hold and cannot hear any other nversation.nsultation Call: This feature allows you to consult with a third party. hile consulting, the original caller is put on hold. After consultation is
plete the two original parties are reconnected and the consulted party is released.y Conference: This feature allows you to bring a third party into an ing conversation. All three parties can converse in a three party erence.bination Consultation/Broker/3-Way Conference Call: This feature s you to change a conversation from broker to consultation to 3-way
erence by pressing the transfer key while in conversation. The first fer allows you to converse privately with a third party. The second fer allows you to speak privately with the original party, while the third is put on hold. The third transfer places you in a 3-way conversation
all parties.
Broke FlexSet 120/280 User Guide
splay Message Key LED
All t
To a1. Pr
2. D
3. Pr
Th
• Pp
• P
To a1. Pr
2. Dco
3. Pr
r/Consultation/3-Way Conference Call 35
Di
he following features are activated during an established call:
ctivate a Broker Call:ess [XFER]*.
ial the third party - wait for answer.
ess [XFER] to alternate between parties (any number of times).
en either
ress [SPKR] or hang up in order to allow conversation between the two arties.
or
ress [FORCED RELEASE] to release all parties and press [SPKR].
ctivate a Consultation Call:ess [XFER]*.
ial the number of the person you want to consult with, then when your nversation is concluded
ess [XFER] to return to the original call (the consulted party is released).
Broke FlexSet 120/280 User Guide
splay Message Key LED
To a1. Pr
2. D
ei
• Pc
• P
To a1. Pr
2. D
3. Pr
4. Wco
r/Consultation/3-Way Conference Call 36
Di
ctivate 3-Way Call:ess [XFER]*.
ial the third party number. When the party answers
ther
ress [FORCED RELEASE] to release the third party and to return to original all (same as consultation call)
or
ress [XFER] to connect all three parties.
ctivate combination of Broker/Consultation/3-Way Conference Call:ess [XFER]*.
ial the third party number, wait for answer.
ess [XFER] to put the third party on hold.
hen you have concluded your private conversation, press [XFER] to mplete a 3-Way Conference Call.
C FlexSet 120/280 User Guide
splay Message Key LEDCall
CalldepeFlexsourPosspublcentcalls• Al F W D A L L
deplw
• Bu W D B U S Y
W D N O A N S
W D B U S YW D N O A N S
W D T I M E D
Period From To
External Calls
all Forw
telep
• No Ado n
• Busy yournum
• Time peritwo betwthe s
ard 37
DiForward
s arriving at your station can be forwarded to ring at various destinations, nding on the state of the terminal (all, busy, no answer, timed). Your Set can distinguish between calls arriving from an internal or external ce when forwarding (see “Internal/External Forwarding” on page 38). ible forward destinations are operator, station/group, external number via ic and private speed call library, DVMS pre-recorded message, UNA/ral bell, group call, or network number (and the station itself for external ) (see page 39 for forwarding procedure).l Calls: Forwards all your incoming calls to a designated station. The ( E )
stination can call back or return calls to your telephone, and you can still ace outgoing calls from your telephone. A user lifting handset at a station ith activated Call Forward All hears a distinctive dial tone.
sy: Forwards your incoming calls to another destination when your ( E ) F
hone is busy.
nswer: Forwards your incoming calls to another destination when you ( E ) F
ot answer within a system-defined number of rings.
/No Answer: Forwards your incoming calls to another destination when ( E ) F( E ) F telephone is busy, or when you do not answer within a predefined
ber of rings.
d: Forwards your incoming calls to another destination, for a time ( E ) F
od determined by the system. The system defined time can include up to separate time periods, for example, between 12:00pm and 12:30pm and een 6:00pm and 6:30pm. Please use the form on the right, to document ystem-defined time periods.
Time
1st
2nd
(E) =
Call F FlexSet 120/280 User Guide
splay Message Key LED
Internetween calls arriving from an internal busy, on no answer, etc.), you can
• Fo• Fo• Fo• FoThis
nd private speed call library, DVMS
s facilitating forwarding of internal wn in Case 5 above.
Resultant Call Destination
02) Internal Calls Go To:
External Calls Go To:
Your own Station Your own Station
Destination X Destination X
Your own Station Destination Y
Destination X Destination Y
ur Destination X Your own Station
orward 38
Di
al/External ForwardingIn addition to the forwarding options detailed on (see page 37), you can distinguish bor external source when forwarding. For each forwarding feature (forward all, whenprogram your FlexSet to forward your calls as follows:rward internal and external calls to the same destinationrward internal and external calls to different destinations rward internal calls only, while external calls continue ringing at your stationrward external calls only, while internal calls continue ringing at your station is demonstrated in the following table using the Call Forward All as an example:
Possible destinations for X are: operator, station/group, external number via public apre-recorded message, UNA/central bell, group call, or network number. Possible destinations for Y are the same as for X, plus your own station number, thucalls to another destination, whilst retaining external calls at your own station, as sho
Forward Option
Case Call Forward All (#141)Set to:
Call Forward All External (#177Set To:
1 Feature not set and Feature not set
2 Destination X and Feature not set
3 Feature not set and Destination Y
4 Destination X and Destination Y
5 Destination X and Destination Y (Programmed as yoown station)
Call F FlexSet 120/280 User Guide
splay Message Key LED
To o1. Pr W D type
O F Fco
2. Pr W D type xxxxxO Nfo
3. D
4. Li
To c1. Pr W D type xxxxx
O Nco
2. Pr W D type
ca
3. D
4. Li
N
orward Feature CodesInternal and External Calls
External Calls Only
#141 or #8 #17702y #140 #17701nswer #142 #17703
y/No wer #147 or #2 #17705
ed #1985 #17704
orward destination
orward 39
Di
perate Call Forward:ess required Call Forward key, or dial the appropriate Call Forward feature ( E ) F
de (see table below).
ess to scroll through types (All, No Answer, or Busy) of call ( E ) F
rwarding.ial destination number where calls are to be forwarded.
sten for the confirmation tone.
ancel Call Forward:ess the lit Call Forward key, or dial the appropriate Call Forward feature ( E ) F
de (see table below).
ess to scroll through the types (All, No Answer, or Busy) of ( E ) F
ll forwarding.
ial cancellation code .
sten for the confirmation tone.
ote: Should you hear a reorder tone, call forward is denied at your station (as defined by Class of Service). In order to use this feature, ask the attendant to activate Call Forward at your station.
Call FType
AllBusNo ABusAnsTim
x = F
Call F FlexSet 120/280 User Guide
splay Message Key LED
OpeYou “ProautoWheextinincoAn esimi
To a1. Pr W D A L L Susan
O N2. Li
To c1. Pr
2. Li W D A L LO F F
N
xternal calls
orward 40
Di
rating Call Forward - key programmed with destination:can program a feature key for “Call Forward” to a specific destination (see gramming: Programmable Keys” on page 135). Pressing the defined key
matically activates Call Forward to the defined destination; the LED is lit. n the key is pressed a second time, Call Forward turns off and the LED guishes. Use the Divert Call feature (see page 56), to transfer a single
ming call instead of answering the call.xample of Call Forward All to Susan is shown below. The procedure is lar for other Call Forward types.
ctivate Call Forward All with destination:ess programmed [(E)FORWARD ALL SUSAN]. ( E ) F
sten for the confirmation tone.
ancel Call Forward with destination:ess the lit [(E)FORWARD ALL SUSAN].
sten for the confirmation tone. ( E ) F
ote: The Call Forward with Destination can only be activated if you have a programmed key. To program a destination key with Call Forward, use the relevant access code (see page 37), followed by the destination number.
E) = E
C FlexSet 120/280 User Guide
splay Message Key LEDCalle
The yourpre-spartypermTo m(the 1. D L L O W E D
O F F
Pth
R E S T R I C T E D O NO F F
E S T R I C T E DO N
A L L O W E D O F F
O N
aller ID
2. Mak
To mak(the ca1. Dial
or
Pres
2. Mak
Not
Control 41
Dir ID Control #1444
Caller ID Control feature enables you to allow or restrict presenting of telephone number to the called party for external calls. Your telephone is et in the system to either restrict or display your Caller ID to the called . Operating this feature overrides this setting on a per-call basis, if itted by COS.ake a call with a Caller ID Restricted:called station normally displays your ID)ial #1444 followed by activation code . I D . A
or
ress [ID CONTROL],en D I A L
I D .
e call as required.
e a call with Caller ID displayed:lled station normally does not display your ID)#1444 followed by cancellation code . I D . R
s the lit [ID CONTROL], then D I A LI D .
e call as required.
es:1) When you have a Caller ID programmed key, the LED is lit when Caller ID Control is restricted from your station.
2) To program a key with the Caller ID Control feature, use feature code #1444.
C FlexSet 120/280 User Guide
splay Message Key LEDCam
WhemaydestiWait
To C1. Pr Y xxxxx
O F F
P P I N G O N xxxxxO N
2. Lilin
To C
P C A L L ( your#)P - O N T O xxxxx F L A S H I N G
W E R C A M P
R N A L xxxxx
Camped-on number
amp-O
1. Pres
2. Dial
3. Listeavai
When
1. Answ
or
Shopres
n: Call Back - Station, Outside Line 42
Dip-On: Call Back - Station, Outside Line Xfer 2, #176
n a station is busy or does not answer, or when an outside line is busy, you request that the system automatically call you back when the required nation number or line is available. See also “Camp-On: Off-Hook - Call ing/Call Offer” on page 44).
amp-On to a ringing/busy station or outside line:ess [CAMP ON]. B U S
orress [XFER] and dial 2. C A M
sten for the confirmation tone. Your phone rings when station or outside e is available.
amp-On to a destination from an idle station:s [CAMP ON] or dial feature code #176.
destination number.
n for the confirmation tone. Your phone rings after the camped-on port is lable.
your phone rings (destination station now idle): C A MC A M
er the call (requested station immediately rings) A N S
uld you hear distinctive dial tone, (system-wide defined), I N T E
s [CAMP ON] or dial 2 to initiate ringing.
X =
Camp FlexSet 120/280 User Guide
splay Message Key LED
Whe1. An P - C A L L ( your # )
P - O N T O xxxxx F L A S H I N G
S W E R C A M P[C
2. D S I D E xxxxx
To c1. Pr
2. Sc P I N G O N xxxxxO N
3. D
4. Li E M P T YO F F
5. Pr
N
-On: Call Back - Station, Outside Line 43
Di
n your phone rings (required trunk now idle):swer the call/listen for the outside dial tone C A M
C A Mor
hould you hear inside distinctive tone, (system-wide defined), press A N SAMP ON] or dial 2 to initiate outside call.
ial required outside number (not required in Routing Access dialing). O U T
ancel Camp-On before you are called back:ess the lit [CAMP ON] key or dial feature code #176.
roll with and stop at the destination you want to cancel. C A M
ial cancellation code .
sten for the confirmation tone if LIST EMPTY is displayed. L I S T
ess [SPKR].
otes:1) If you have camped onto a number of destinations and your FlexSet is not equipped with a display unit, do not scroll, the oldest number camped on is cancelled. Cancelling camped on numbers can continue throughout the list, with the next oldest number then cancelled each time.
2) If you try to camp again onto an already camped number, you receive the error message: ALREADY SET.
3) To program a Camp On key, use access code #176.4) Camp On is automatically cancelled after a system-wide defined period
after activation.
C FlexSet 120/280 User Guide
splay Message Key LEDCam
Upoa calseco
To C1. Pr
2. D Y xxxxx
3. Li 8
4. W R N A L xxxxx
amp-O
n: Off-Hook - Call Waiting/Call Offer 44Dip-On: Off-Hook - Call Waiting/Call Offer Xfer 8
n hearing a busy tone from a Coral station, this feature enables you to send l waiting tone to the busy party. When you apply this feature you hear a nd ringback tone at your telephone.
amp-On a busy station while off-hook:ess [XFER].
ial 8. B U S
sten for the ringback tone or second ringback tone (defined system-wide). D I A L
ait for answer. I N T E
C FlexSet 120/280 User Guide
splay Message Key LEDClas
EachprovYou page
To s1. Pr R C O S C H A N G E
E R P A S S C O D E
2. D
3. D R P R I M A R Y I S : xxx
4. Li R S E C O N D A R Y I S : yyy
R C O S C H A N G EE R P A S S C O D E
R S E C O N D A R Y I S : yyy
R P R I M A R Y I S : xxx
lass O
To retu1. Pres
2. Dial
3. Dial
4. Liste
Not
f Service (COS) Switchover 45
Dis Of Service (COS) Switchover #149
station has a Primary and Secondary Class Of Service (COS), which ides the basis for dialing and feature capabilities for a particular station. may change from one COS to another. For an additional explanation see A-1 in the Glossary provided at the end of this guide.
elect your station’s Secondary COS:ess [COS SWITCH] or dial COS Switchover feature code #149. 2 N D
E N T
ial your passcode (4 digits).
ial activation code . Y O UC O S
sten for the confirmation tone. Y O UC O S
rn to your station’s Primary COS:s [COS SWITCH] or dial COS Switchover feature code #149. 2 N D
E N T
your passcode (4 digits).
cancellation code . Y O UC O S
n for the confirmation tone. Y O UC O S
es:1) In order to perform COS Switchover at your telephone, you must first have a defined passcode (see page 131).
2) The selection of secondary COS is denied when your telephone is in Check-out mode.
C FlexSet 120/280 User Guide
splay Message Key LEDConf
Conor 15the c
• M• Pr
MEETo J
D W E R ( C O N F # )O NN
To le
W E R ( C O N F # )O N
onfere
Pres
To forcPres
ADD-OTo add(while c1. Pres
2. Pres
3. Pres
Not
nce, Multiparty 46
Dierence, Multiparty 7098-7099
ference calls allow several users to join a multiparty conversation. Up to 6 participants are permitted depending on the system hardware assigned to onference call. You may use any one of the following:
eet Me Conference • Conference Release • Group Calls (see page 73) ogressive Add-on • Lock
T-MEoin a Conference: (at the assigned hour)ial assigned conference number 7098-7099 or press [CONF#] A N S
ote: Warning tone is heard by all participants.
ave a conference:s [SPKR] or hang up.
e release an entire conference:s [FORCED RELEASE] (see page 71).
N (while connected to a station/trunk) on an additional participant to a progressive conference:onnected to a station/trunk)s [XFER].
s [CONFERENCE#] or dial assigned conference number 7098-7099. A N S
s [SPKR] or hang up to leave conference.
e: Warning tone is heard by all participants.
C FlexSet 120/280 User Guide
splay Message Key LEDConf
Thispartiparti
To re1. Pr F . I N S P E C T
E R C O N F N U M O N
2. Pr
3. D E A S E X X X X XF ( conf# ) O Nlis
4. Tohe
F E M P T YE R C O N F N U M O F F
C
articipant number or name to bereleased
onfere
5. Whe
6. Pres
AUTIO
nce, Multiparty View/Release 47
Dierence, Multiparty View/Release #1983
feature allows an authorized user, from idle, to release a conference cipant from an ongoing conference. This feature also allows viewing the cipant list.
lease a single participant from conference:ess [CONFERENCE RELEASE] or dial feature code #1983. C O N
E N T
ess [CONFERENCE#] or dial assigned conference number 7098-7099.
ial participant number or press or to scroll through participant R E LC O Nt (see Caution below).
activate Forced Release, dial activation code (no confirmation tone is ard).
n no participants remain, the display shows: C O NE N T
s [SPKR] to exit.
N ! If you do not enter or display the participant number (trunk or station number), you will remove an unidentified member from the conference. The first to be removed is always the member who joined the conference first, the second to be removed is the member who joined the conference second, and so on. When a member is removed, a warning tone is heard by all remaining participants.
x = P
C FlexSet 120/280 User Guide
splay Message Key LEDConf
Conan oswitthe mrejoi
To lo1. Pr W E R ( conf# )
L O C K ( conf# )
To u1. Pr W E R ( conf# )
U N L O C K ( conf# )
onfere
Not
nce, Multiparty Lock 48
Dierence, Multiparty Lock #1441
ference Lock allows an authorized user to block other users from joining ngoing conference. The CONFERENCE LOCK key acts as an on/off ch, locking and unlocking the conference as required. However, if you are
ember who locks the conference and then leaves, you will not be able to n until unlocked by another member.
ck your ongoing conference:ess [CONFERENCE LOCK]. A N S
C N F
nlock your ongoing conference:ess [CONFERENCE LOCK]. A N S
C N F
e: This feature can only be activated by using a programmed key. To program a Conference Lock key, use access code #1441.
D FlexSet 120/280 User Guide
splay Message Key LEDDirec
ThisFlexcombe dThe • Fa• Nu• Ad
Shar• Pu• Hu
irectory
• Boss• All s
PersonaccessiAn ententry bCalls aDirectodisplay
49
Ditory #1994
feature provides a searchable directory listing for users of display enabled Sets (120D, 280D, 280D-Z). Both Shared and Personal records are bined and organized alphabetically, for easy retrieval. A search result can ialed at the touch of a key. Directory enables:st search by name mber retrieval and autodiald/edit entries to the Personal directory
ed Directory is composed of the following internal and external numbers:blic Speed Call Librarynt Group
Grouptations defined in the system
al Directory is a self-built database of external telephone numbers. It is ble only from the station at which it was entered. ry to the Personal Directory is distinguished from a Shared Directory y a preceding asterisk.rriving to your station are matched against entries to your Personal ry. Incoming calls from contacts listed in the directory are shown on the as they appear in the Directory.
Direct FlexSet 120/280 User Guide
splay Message Key LED
To sN
1. Pr E C T O R YR C H : O N
2. Enalan
Yo R C H :e O N
3. Wca• P• M• P
p
To p1. R R C H :
e O N2. D
If R N A L called name
If trunk#/nameL called number
ory 50
Di
earch the Directory: ote: Both Shared and Personal directories are accessed by the first
constituent of an entry. If an entry consists of a given name and a family name, the search will look for the attribute listed first.
ess [DIRECTORY] or dial the Directory feature code #1994. D I RS E A
ter all or part of the required name (up to 16 characters) using the phanumeric keys (see “Keypad - Alphabetic Mode” on page 53 d “Editing Keys” on page 54).
u may also use keys to scroll through the Directory. S E Anam
hile the name or number of the retrieved contact party is displayed, you n do one of the following:lace a call by pressing asterisk ( ) (see steps below)odify a Personal Directory contact information by dialing #2 (see page 51)ermanently remove a Personal Directory entry by dialing #0 (see age 51)
lace a call from the Directoryetrieve the required name (see steps above). S E A
nam
ial asterisk ( ) to call currently displayed contact.
you are calling an internal number, the following display appears: I N T E
you are calling an external number, the following display appears: O U TD I A
Direct FlexSet 120/280 User Guide
splay Message Key LED
To m1. R R C H :
ame O N
2. D E :urrent name O N
3. If E : modified nameurrent name O N
4. Pr :urrent number ON
5. If : modified numberurrent number ONop
6. Pr
D trunk#/nameL number O F F
To re1. R R C H :
ame O N
2. Prap
CAUT
ory 51
Di
odify a Personal Directory entryetrieve the required name (see Search on page 50). S E A
n
ial #2. N A M c
required, enter the modified name (see table on page 54 for edit options). N A M c
ess key to initiate Edit Number mode. N U M c
required, enter the modified number (see table on page 54 for edit N U M ctions)
ess key to save the changes. orial asterisk ( ) to save the changes and to call the saved contact. O U T
D I A
move an entry from the Personal Directory:etrieve the required name (see Search on page 50). S E A
n
ess #0 to delete the entry. The entry subsequent to the one removed pears on the display.
ION ! You will not be able to restore the deleted entry.
Direct FlexSet 120/280 User Guide
splay Message Key LED
To a
1. Pr C T O R YR C H : O N
2. D E :O N
3. En E :e O Nus
an
4. Pr :O N
5. En : dial numberO N(D
6. Pr R C H :ame O Na
D trunk#/nameL number O F F
N O F R A N G E
E A D Y S E T
ory 52
Di
dd a new entry to Personal Directory:
ess [DIRECTORY] or dial the Directory feature code #1994. D I R ES E A
ial #1. N A M
ter the name of your contact (up to 16 characters including spaces) N A Mnaming the alphanumeric keys (see “Keypad - Alphabetic Mode” on page 53
d “Editing Keys” on page 54).
ess key to move to the Number field. N U M
ter the external telephone number of your contact party. N U M
o not enter the outside line access code).
ess key to save the entry (an asterisk marks the saved entry as S E A nPersonal Directory entry)
or
ial asterisk ( ) to save the entry and to place a call to the saved contact. O U TD I A
ote: 1) Any attempt to make an entry in excess of the number of entries allowed by the system will fail. The following message will appear: O U T
2) Any attempt to assign a dial number already existing in the Directory to a new contact will fail. The following message will appear: A L R
Direct FlexSet 120/280 User Guide
splay Message Key LED
Keypntry. The cursor advances e key, wait for the cursor to disappear input the required letters. This table
4 Times__
__
__
__
__
__
S
__
Z
__
__
__
MNO 6 MNO
N
ory 53
Di
ad - Alphabetic Mode Use the keypad to make new entries or navigate through the directory to a specific eautomatically when the next key is pressed. If two consecutive letters are on the sambefore proceeding to the next key. The table below indicates the key presses used to may override the designations on your keypad.
KEYS CHARACTERS
Press: 1 Time 2 Times 3 Times __ __ __
A B C
D E F
G H I
J K L
M N O
P Q R
T U V
W X Y
__ __ __
__ __ __
__ __ __
For example, to enter “ANN” press: 6 MNO 6 MNO2 ABC 6 WAITA N
1
2 ABC
3 DEF
4 GHI
5 JKL
6 MNO
7 PQRS
8 TUV
9 WXYZ
*0
#
Direct FlexSet 120/280 User Guide
splay Message Key LED
Editin
your contact and to place a call to the d in the table below.
nd are not relevant for the Shared
cription
contact from the Personal Directory. deleted entry.
al Directory.
ry.
r or digit.
switches between name and number
button, use feature code #128. See page 117. ly displayed contact.
ory 54
Di
g Keys
The Directory allows you to easily retrieve a telephone number by keying a name of search result as soon as the match is found. The available key combinations are liste
Options marked with a diamond ( ) are applicable for the Personal Directory only aDirectory.
Option Action Des
Dial Or Press
DELETE ENTRY #0 Erases the currently displayed There is no option to restore the
NEW ENTRY #1 Add a new entry to your Person
MODIFY ENTRY #2 Edit the displayed personal ent
BACKSPACE #3 Erase the last entered characte
SPACE #4 Insert a space between words.
NAME/NUMBER #5 [NAME/NUMBER]
A toggle key that, when pressed,of your contact.To program the [NAME/NUMBER] “Name/Dial Number Display” on
SEND Dials the number of the current
Direct FlexSet 120/280 User Guide
splay Message Key LED
, through Directory entries. Directory etized.
, causes all subsequent alphabetic e or uppercase. ton, contact your system Uppercase feature code.
, causes all subsequent characters to ed when name entries are comprised
IT] button, contact your system igit feature code.
cription
ory 55
Di
SCROLL Use to scroll, contact by contactentries are automatically alphab
CAPS LOCK [CAPS LOCK]
A toggle key that, when pressedcharacters to be either lowercasTo program the [CAPS LOCK] butadministrator for the Lowercase/
CHARACTER/DIGIT[CHARACTER/
DIGIT]
A toggle key that, when pressedbe either digits or characters. Usof both characters and digits. To program the [CHARACTER/DIGadministrator for the Character/D
Option Action Des
Dial Or Press
D FlexSet 120/280 User Guide
splay Message Key LEDDive
Thisanotcall diveTypisecre
To a1. Pr mal display
O F F2. Th
co
N
ivert C
all 56Dirt Call #1445
feature enables you to divert an incoming call while actively engaged in her call, or while an idle station is ringing, without first answering it. The you are engaged in is not interrupted, nor is the incoming call aware of the rsion. The destination can be any permissible dial number in the system. cally Divert Call can be used to send an incoming call to a boss group, a tary, or to voice mail, by making Library the destination of the diversion.
ctivate during ringing:ess [DIVERT CALL to xxxx]. nor
e incoming call is diverted to the programmed destination. The current call ntinues uninterrupted or the station remains idle.
otes:1) This feature can be utilized only if you have a programmed DIVERT CALL key with a destination.
2) To program a DIVERT CALL key, use feature code #1445, followed by the destination number. More than one [DIVERT CALL] key may be defined, each with a different destination.
3) Possible destinations are operator, station/group, public speed call library, DVMS pre-recorded message, UNA central bell or group call.
4) Your station must be defined as multi-appearance to be able to divert a new call while engaged in a previous one.
D FlexSet 120/280 User Guide
splay Message Key LEDDo N
Thiswill still autowith
To a1. Pr xx C A L L ( your # )
O F F
N
To a1. Pr O T D I S T U R B
O F F
O T D I S T U R BO N
Caller number or name
o Not D
or
Dial
2. Liste
Not
isturb (DND) 57
Diot Disturb (DND) #145
feature enables you to inhibit the telephone from ringing, although you still receive VOICE PAGE calls. However, when DND is activated you are able to make outgoing calls. Any call forwarding to your telephone is matically cancelled when you activate the DND feature. Only a station DND Override privilege can call your station.
ctivate while your set is ringing:ess [DND]. xxx
ote: This feature can be utilized only from a programmed DND key.
ctivate from idle:ess [DND], D O N
Do Not Disturb feature code #145 followed by activation code . D O N
n for the confirmation tone.
e: Should you hear a reorder tone, DND is denied at your station (as defined by Class of Service). In order to use this feature, ask the attendant to activate DND at your station.
x =
Do No FlexSet 120/280 User Guide
splay Message Key LED
To c1. Pr O T D I S T U R B
O N
D T D I S T U R B O F FO F F
2. Li
t Disturb (DND) 58
Di
ancel from idle:ess the lit [DND]. D O N
or
ial Do Not Disturb feature code #145 followed by cancellation code . D O N
sten for the confirmation tone.
D FlexSet 120/280 User Guide
splay Message Key LEDDo N
DND
ThisDistthe Dand
To o1. Pr T D I S T xxxxx
P
R N A L xxxxx
o Not D
2. Liste
3. Wait
Not
isturb Override 59
Diot Disturb Override Xfer 3, #124
Override can only be utilized by an authorized user.
feature can be applied to stations that are idle, but have been set to Do Not urb or Unattended. After dialing a station and receiving a reorder tone, if ONT DIST or UNATTENDED message appears, override can be applied
your call can ring the station.
verride Do Not Disturb status:ess [BREAK IN]. D O N
or
ress [XFER] and dial Break-In code 3.
thenn for the ringback tone I N T E
for answer.
e: The override feature uses the same feature code as Break-In (see page 33).
E FlexSet 120/280 User Guide
splay Message Key LEDElap
ThisoutgautoWhecall.12:5
To a1. Pr P S E T I M E O F F
O F F
2. Li P S E T I M E O NO N
To cP S E T I M E O N
O N
P S E T I M E O F FO F F
h h : m m : s s
E X P I R E D
lapsed
1. Pres
2. Liste
During1. Pres
2. Whewas
Not
Time Display 60
Dised Time Display #129
feature enables you to display the elapsed time during an incoming or oing external or network call. When activated from idle, Elapsed Time matically displays the duration of a call whenever the call is established. n activated during a call, Elapsed Time displays the duration of the current The elapsed time is shown in HH:MM:SS format (up to 13 hours) 9:59.
ctivate Elapsed Time Display from idle (for all calls):ess [ELAPSE] or dial feature code #129 followed by activation code . E L A
sten for the confirmation tone. E L A
ancel Elapsed Time Display from idle (for all calls):s [ELAPSE] or dial feature code #129 followed by cancellation code . E L A
n for the confirmation tone. E L A
a call:s the toggle [ELAPSE] to activate or deactivate the Elapsed Time display.
n the call has ended, the Elapsed Time feature returns to the state it set to before the call began.
e: The system may be programmed with a limit on duration of your outgoing external calls. Once this limit is reached, the call is automatically disconnected. T I M E
E FlexSet 120/280 User Guide
splay Message Key LEDExec
Execfrom
To a1. Li
2. Pr C U T I V E
3. D ( your # )
4. D C U T I V E ( your # )E R P A S S C O D E
5. Li
C U T I V E
xecutiv
6. Dial stati
Not
e Privilege 61
Diutive Privilege #170
utive Privilege allows you to use the features available at your station any other station in the system. This feature operates for a single call.
ctivate Executive Privilege:ft handset, or press [SPKR] at any telephone.
ess [EXECUTIVE PRIVILEGE] or dial the feature code #170. E X E
ial your own station number. D I A L
ial your passcode (4 digits). E X EE N T
sten for the distinctive dial tone.
your required number. Use this phone as you would from your own D I A LE X Eon.
es:1) Some telephones may be denied the Executive Privilege feature (defined by Class Of Service).
2) In order to use Executive Privilege your station must be defined with a passcode (see page 131).
3) Executive Privilege remains in effect for a single call only. Once the call is completed the telephone returns to its original Class of Service.
F FlexSet 120/280 User Guide
splay Message Key LEDFlas
The opersecosysteFlas
Flas
To fl1. Pr
P
lash (C
In case
Use thecompa
____________________
alibrated Opening) On Trunk 62
Dih (Calibrated Opening) On Trunk #150
Flash feature sends a signal through the system to trunk lines in order to ate certain types of features that are available on the second system. The nd system may be a telephone switching center, PABX, or another Coral m. In certain countries the term Calibrated Opening is used in place of
h.
h can only be activated while connected to an outside line.
ash on trunk:ess [FLASH].
or
ress [XFER] and dial Flash feature code #150.
s where this is required, specific instructions will be given.
following lines to write in the Flash key applications defined by your ny’s telephone system.
___________________________________________________________________________________________________________________________________________________________________________________________________
F FlexSet 120/280 User Guide
splay Message Key LEDFlex
Callinteranswfrompagethe cThe “cousysteancito yoN
all feature) all feature)
PSTN
Cellular
FCN
7
ne
e
Coral station 2
Coral station 1
lexiCal
l 63
DiiCall #17710, 17711, 17712
s ringing at your Coral station can simultaneously ring at any designated nal or external phone (e.g. home phone, mobile, second station) and can be ered at either phone. Your FlexSet can distinguish between calls arriving an internal or external source when ringing at the remote destination (see 64). Calls can be transferred back to the original FlexSet anytime during
all.FlexiCall feature is an ideal solution for office applications requiring a rtesy” telephone, and applications requiring an extension telephone to a m FlexSet. The FlexiCall feature may be used also to “semi-connect”
llary devices such as answering machines, fax machines, or data modems ur FlexSet, without using a separate telephone number. otes:1) The remote destination rings even when your FlexSet is
disconnected.2) The remote destination does not ring if any of the following
features is activated at your Coral station:• Do Not Disturb • Call Forward All• Call Forward Busy • Call Forward Timed • Auto Answer
3) The remote destination does not ring for the following incoming calls:• Group call• Boss Group call (except for the first ringing member defined with the FlexiC
• ELA Group call (except for the first ringing member defined with the FlexiC• Bell/UNA • Reminder• Wakeup• Voice Page
Mobile pho
Home phon
FlexiC FlexSet 120/280 User Guide
splay Message Key LED
InternYou whecalls• Al• In• ExThis
l l D e s t i n a t i o n
CExternal Calls r ing at:
Coral station Remote phone
all 64
Di
al/External FlexiCallcan distinguish between calls arriving from an internal or external source n operating the FlexiCall feature. You can set your FlexSet to send your as follows:l, internal and external calls ring at your remote phone.ternal calls ring at your remote phone.ternal calls ring at your remote phone is demonstrated in the table below.
F l e x i C a l l O p t i o n R e s u l ta n t C a
ase All (#17710)
Internal (#17711)
External (#17712)
Internal Calls ring at:
Coral station Remote phone
1
2
3 Irrelevant Irrelevant
4
FlexiC FlexSet 120/280 User Guide
splay Message Key LED
To o1. Pr X type
O F F(s
2. D X type (remote #)O NLi
st
ACS
3. Li
To c1. Pr X type (remote #)
O Nta
2. D X typeO F F
3. Li
N
all 65
Di
perate FlexiCall:ess the required [FLEXICALL] key, or dial the appropriate feature code. F L E
ee table below).
ial the remote destination number (internal number or Public/Private F L E
brary number), at which calls will ring simultaneously with your Coral ation.
remote destination can be: an operator, station, network number, UNA/entral Bell, or external number (stationary or cellular) via Public/Private peed Call Library.
sten for the confirmation tone.
ancel FlexiCalless the lit [FLEXICALL] key, or dial the appropriate feature code (see F L E
ble below).
ial cancellation code . F L E
sten for the confirmation tone.
ote: Should you hear a reorder tone, FlexiCall is denied at your station (as defined by Class of Service).
FlexiCall Type Feature CodesAll #17710
Internal #17711External #17712
FlexiC FlexSet 120/280 User Guide
splay Message Key LED
ReceIf yoPSTyour
N
WheAn(se
Onfoll
Notes
P to a new contact.ould be preceded
T
er.
destination is
6).
2 operates as [XFER]
all 66
Di
iving calls at an off-site remote destinationur remote destination is located outside the enterprise (connected to the N or public cellular network), you can answer all your incoming calls from remote destination.
ote: Your remote off-site (non-Coral) phone is activated as a part of the Coral system only after a FlexiCall call is picked up at that phone.
n your telephone rings:swer the FlexiCall call as you would answer a regular calle your remote phone user guide).
ce you have answered a FlexiCall call at your remote destination, the owing options are available:
To Dial Description
lace a new call 1
Your original conversing party will be disconnected.You will hear a dial tone indicating that you can place a callIf your new contact has an external number, the number shby the outside line access code.
ransfer call 2
A dial tone prompts you to enter the required transfer numbTransfer can be screened or unscreened.To return to the original conversing party (when the transferbusy or does not answer) dial 2 again.(For more information on Transfer options, refer to page 17
FlexiC FlexSet 120/280 User Guide
splay Message Key LED
SCC
ber. Depending ee party functions
all - see page 97
2 operates as [XFER]
Ds
be disconnected umber. Your
A hone, refer to
DF
ransferred to your display.
e-out period, the
Notes
all 67
Di
witch to Broker/onsultation/3-Way onference call
2
A dial tone prompts you to enter the required third party numon your Class of Service definitions, one of the following thrwill be activated: • Broker Call - see page 96 • Consultation - see page 96• 3-Way - see page 96• Combination of Consultation/Broker/3-way Conference C
ivert call to Coral tation 3
A dial tone prompts you to enter the divert number. You willand your conversing party will be transferred to the divert nnumber will not show on the divert party’s display.
ccess voice mail/IVR 4 For instructions on accessing voice mail from your remote ppage 68.
ivert call to your lexSet 5
You will be disconnected and your conversing party will be tCoral station. Your number will not show on your FlexSet’s If your station does not answer within the system defined timcall will return to your remote phone.
To Dial Description
FlexiC FlexSet 120/280 User Guide
splay Message Key LED
To aYou optio
1. An
2. D
3. D
4. W
5. Dac
6. Dsy
7. C
Nice Mail (IVR) ial Number
Voice Mail Remote Access Code
all 68
Di
ctivate voice mail/IVR from your remote phone:can access your voice mailbox, retrieve messages and setup voice mail ns for your Coral station.
swer the remote call.
ial 1. Listen for the dial tone. Your original party will be released.
ial the voice mail (or IVR) dial number.
ait for the automated voice mail answer.
ial the voice mail remote access code followed by your station number to cess your station’s voice mail box.
ial 4 as soon as the Automated voice mail answers. This allows the stem to recognize the voice mail (or IVR) commands.
hoose the required option from the voice mail (IVR system) menu.
ote: Contact your system administrator for the voice mail (IVR) dial number and voice mail remote access code.Use the table to the right to record that number and code:
VoD
F FlexSet 120/280 User Guide
splay Message Key LEDFollo
Thisstationly
You
• Foth
• Foke
To a1. Li
F O L L O W M EE R S O U R C E N O . O N
xxxxxO N
F O L L O W M E xxxxxO F F
our station number External number
ollow M
2. Dial or pr
3. Dial
4. Dial
5. Liste
e 69
Diw Me #189 / #17713
feature allows you to collect your calls from another station. The source on is then put into a Call Forward All state. Follow Me can be activated from the new location.
can choose between two Follow Me options:
rwarding all your calls to your new location (feature code #189), provided at Call Forward All External is not defined at the source station
rwarding only your external calls to your new location, while internal calls ep ringing at your desk phone (feature code #17713)
ctivate Follow Me:ft handset or press [SPKR] at remote location.
Follow Me feature code (see table on page 70). ( E ) E N Tess [(E) FOLLOW ME] .
your own station number. D I A L
activation code. ( E )
n for the confirmation tone.
x = Y(E) =
Follow FlexSet 120/280 User Guide
splay Message Key LED
To c
1. Li
2. D F O L L O W M E xxxxxO Nor
3. D
4. D F O L L O W M EO F F
5. Li
To c1. Pr W D A L L Y Y Y Y Y
O N(s
2. D F W D A L LO F F
3. Li
ure Feature CodesInternal and
External Calls External Calls
Onlye #189 #17713ard All #141 #17702
l number of the station with activatedllow Me feature
Me 70
Di
ancel - from the secondary location:
ft handset, or press [SPKR] from any station.
ial Follow Me feature code (see table below). ( E ) press [(E) FOLLOW ME]
ial your own station number.
ial cancellation code . ( E )
sten for the confirmation tone.
ancel - from your own station:ess the lit [(E) FORWARD ALL] or dial Call Forward feature code ( E ) F
ee table below).
ial cancellation code . ( E )
sten for the confirmation tone.
Feat
Follow MCall Forw
y = Dia Fo
F FlexSet 120/280 User Guide
splay Message Key LEDForc
ThiseachTo F1. D
2. Li Y xxxxx
3. Pr xxxxx yyyyy
4. Lico
5. Pr C E D R L S xxxxx
Y xxxxx
xxxxx yyyyy
lled portnnection partner of the called port
orced R
Both
6. Pres
Not
To For1. Dial
2. Liste
3. Pres
elease 71
Died Release #123
feature allows an authorized user to release two ports communicating with other.orce Release a port using preprogrammed buttons:ial port number.
sten for busy tone. B U S
ess [BREAK IN] key. B T O
sten for conversation, you may press [SPKR] or hang up in order to allow the ntinuation of the call.or ess [FORCED RELEASE] and listen for the confirmation tone. F O R
ports will be disconnected.
s [SPKR] or hang up to release.
es:1) To program FORCED RELEASE key, use feature code #123.
2) To program BREAK IN key, (see page 33).
ce Release a port using XFER buttonport number.
n for busy tone. B U S
s [XFER] and dial 3. You will break into the conversation. B T O
x = cay = co
Force FlexSet 120/280 User Guide
splay Message Key LED
4. Lico
5. Pr
6. Pr
d Release 72
Di
sten for conversation, you may press [SPKR] or hang up in order to allow the ntinuation of the call.oress [XFER].
ess [SPKR] or hang up to release.
G FlexSet 120/280 User Guide
splay Message Key LEDGrou
Groto 25Gro(TemwhestatiGronum
Whememconf
e blocked from joining the conference opped. The conference may, if desired, s that are not listed on the system as the
embers. When the Group Call is not red members may join an ongoing he Group Call access code, or be ed member.
rolled by a user defined as the Group
conference with the ability to speak, or ute mode in which they can only hear . In case of a muted conference, only
r has the right to speak. Other nted permission to speak by the Group s are set in the Group Call definitions.
force release a participant or terminate
roup C
activelwarnin
Unanstimeouconfer
Depenheard band byleaves)
alls (Conference) 73
Dip Calls (Conference) 5600-5849
up Calls are conference calls, allowing participation of up 0 members at a time. Two options are offered: a) preset
up Calls comprised of predefined members, b) Add On porary) Group Calls containing no predefined members,
re participants are added from the Group Call initiator on. Each Group Call has its own unique dial number. up Call members can be internal stations or external bers dialed through Public Library numbers.
n a Group Call is placed, all stations defined as registered bers for that particular group ring. As a member joins the erence (i.e. answers the incoming group call ring), all
y participating members can be alerted by a defined g tone.
wered stations will continue ringing until the defined t period is completed, without disturbing the ence.
ding on the system settings, a warning tone may be y a conference initiator upon activating the group call,
all the participants every time a participant joins (or an ongoing conference.
Group members may bonce the ringing has stbe locked to those userconference registered mlocked, the non-registeconference by dialing tconnected by a register
The conference is contOperator.
Participants may join athey may join in the mothers allowed to speakthe Group Call initiatoparticipants can be graOperator. These option
An authorized user canan entire conference.
Group FlexSet 120/280 User Guide
splay Message Key LED
Use
Group CallAccess Code
(group#)
Conference Number(conf#)
ge
Calls (Conference) 74
Di
the following form to write in your group call details:
The following Group Call pages are subdivided into the topics listed below:
Group Call Members Group Operator
Feature Pa
Preset Conference Activation. . . . . . . . . . . . . . . . . . . 75Temporary Conference Activation . . . . . . . . . . . . . . . 76Joining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Addition of Participants . . . . . . . . . . . . . . . . . . . . . . 79Submitting Request to Speak . . . . . . . . . . . . . . . . . . . 80Control over Permission to Speak (Operator) . . . . . . . 81Forced Release of a Participant . . . . . . . . . . . . . . . . . 82Forced Release of an Entire Group Call . . . . . . . . . . . 83
G FlexSet 120/280 User Guide
splay Message Key LEDGrou
PresstatiThiswithon th
To c1. Pr W E R ( conf# )
C A L L ( group# ) O N2. Al
3. W F C O M P L E T E D C A L L (group#) O Ntim
W E R ( conf# ) C A L L ( group# ) O N
N S W E R ( group # )O F F
f# = Conference Port dial number or nameup# = Group Call dial number or name
roup C
4. Startmomon thstop
5. If noappe
Not
alls: Preset Conference Activation 75
Dip Calls: Preset Conference Activation 5600-5849
et Group Calls are comprised of a number of specified members whose ons ring simultaneously when an assigned Group Call number is dialed. feature allows a conference initiator to contact all the registered members one button press. The maximum number of participants is 100, depending e system configuration.
all a preset group:ess [GROUP CALL#] or dial Group Call access code. A N S
G R Pl the member stations start ringing.
ait for members to join, hear warning tone (if defined system-wide) every C O NG R Pe a member answers.
speaking when the CONF COMPLETED message appears entarily A N S
G R Pe display (the message indicates that all non-answered stations have ped ringing).
ne of the member stations answered, the NO ANSWER message N O A
ars.
e: For Group Call access codes, see table on page 74.
congro
G FlexSet 120/280 User Guide
splay Message Key LEDGrou
The Addbeinmemfromand/grou
To c
1. D O N G R P C A L LO NLi
2. Pr up#) O N G R O U P C A L L O N
up#) yyyy O N G R P C A L L O N
W E R ( conf#) C A L L ( group# ) O F F
p# = Group Call dial number or name
# = Conference Port dial number or name
tation/Public Library dial number or name
roup C
3. Dial depe
4. Whilthe l
5. Whe
6. All th
alls: Temporary Conference Activation 76
Dip Calls: Temporary Conference Activation #1449
Temporary Conference feature allows an authorized user to establish an -On (Temporary) Group Call by adding participants as the conference is g set up. For this purpose, vacant Group Calls containing no preset bers are defined system-wide. The Group Call initiator adds members his/her station. A Temporary Group Call may include internal stations or external telephone numbers via a public speed call library. A few preset p calls may be joined to an Add-On Group Call via Public Libraries.
all a temporary group:
ial Add-On Group Call feature code #1449 or press [ADD ON GROUP CALL]. A D D
sten for the dial tone.
ess [GROUP CALL#] or dial the Group Call access code. (groA D D
required stations and/or Public Libraries (up to 5 or 14 destinations, (groA D Dnding on the system configuration).
e entering participants, you can erase the last entered participant from ist by dialing cancellation code .
n the list of participant is completed, dial activation code . A N SG R P
e called stations start ringing.
grou
conf
y = S
Group FlexSet 120/280 User Guide
splay Message Key LED
7. W F C O M P L E T E D C A L L ( group# ) O F Fev
8. St W E R ( conf#) C A L L ( group # ) O F Fm
st
N
Calls: Temporary Conference Activation 77
Di
ait for members to join, hear the warning tone (if defined system-wide) C O NG R Pery time a member answers.
art speaking when the CONF COMPLETED message appears A N SG R Pomentarily on the display (the message indicates that all non answered
ations stopped ringing).
ote: For Group Call access code, see table on page 74.
G FlexSet 120/280 User Guide
splay Message Key LEDGrou
The incoregisaccepage
To jo1. An C A L L ( your#)
O N
2. W W E R xxxx C A L L ( group# ) O N
To jo1. Pr W E R xxxx
C A L L ( group# ) O N
Y (group#)
roup Call initiator dial number or name
roup C
2. War
Not
To leav1. Pres
2. War
alls: Joining 78
Dip Calls: Joining 5600-5849
registered members join a conference being initiated by answering the ming group call. Provided the conference is not locked against non-tered participants, they can join the conference by dialing the group call ss code or can be transferred to the group call by an authorized user (see 79).
in a group while your phone is ringing:swer or press the lit [GROUP CALL#]. X X X
arning tone will be heard by all participants (if defined system-wide). A N SG R P
in an ongoing group call (after station has stopped ringing):ess the lit [GROUP CALL#] or dial the Group Call access call. A N S
G R Pning tone will be heard by all participants (if defined system-wide).
e: When the group is defined as blocked against joining an ongoing B U S
conference, the BUSY message will be displayed and the busy tone will be heard.
e a conference:s [SPKR] or hang up.
ning tone will be heard by all participants (if defined system-wide).
x = G
G FlexSet 120/280 User Guide
splay Message Key LEDGrou
Alloconfconvthe Gconn
To a1. W W E R xxxx
2. Pr
3. D
4. W W E R ( conf#)
L O C K ( C O N F # )
Y ( group# )
ew participant dial number or name
# = Conference Port dial number or name
roup C
5. Both
Not
alls: Addition of Participants 79
Dip Calls: Addition of Participants 5600-5849
ws an authorized user to transfer a new participant to an established erence. The feature enables a user engaged in a conversation to add his ersing party to the ongoing conference. The feature can be enabled when roup Call is not locked against non-registered participants, and ecting to the ongoing conference is not restricted.
dd an additional participant to an outgoing group call:hile connected to a station/trunk A N S
ess [XFER]*. Listen for the dial tone. D I A L
ial the Group Call access code or press the lit [GROUP CALL#].
arning tone will be heard by all participants (if defined system-wide). A N S
the new participant and yourself are connected to the group call.
e: 1) When the group is defined as locked against non-registered participants, and one of the conversing parties is not registered, C N F
the reorder tone is heard and the CNF LOCK message is displayed. The registered party joins successfully, while the non-registered party is disconnected. If neither are registered members, both conversing parties will be disconnected
2) When the group is defined such that no new participant can join an ongoing conference, both conversing parties will be disconnected. The busy tone is heard and the BUSY message is displayed. B U S
x = N
conf
G FlexSet 120/280 User Guide
splay Message Key LEDGrou
MemspeaonlyOpeconfThisOpeprog
To s1. Pr W E R xxxx
C A L L (group#) O N2. C
[R
W E R xxxx. O N O F F
W E R xxxx. O F F O F F
Group Operator dial number or name
roup C
3. TRX
4. TRXyou.
Not
alls: Submitting Request to Speak 80
Dip Calls: Submitting Request to Speak #1443
bers may be permitted to participate in a Group Call with the ability to k and hear each other, or in the mute mode. In case of a muted conference a Group Call initiator has the right to speak. The user defined as Group rator can set his own station to the audible mode, while connected to the erence, and to grant the right to speak to other participants. feature allows you to request permission to speak from the Group rator. The request is submitted while your current conference is in ress, without disturbing it.
end a request to speak to the Group Operator:ess [REQUEST SPEAK] or [XFER]. A N S
G R Pontinue attending the current conference, while watching the EQUEST SPEAK] key LED and the second line of display.
.ON message prompts that you are given permission to speak: A N ST R X
.OFF message prompts that the permission to speak is taken away from A N ST R X
e: To program a Speech Request key [REQUEST SPEAK], use Help feature access code #1443, followed by the Group Operator dial number (see page 85).
x =
G FlexSet 120/280 User Guide
splay Message Key LEDGrou
ThismutepermRequRequOpeprogTo re1. Li W E R conf#
S P E A K yyyy W I N K I N G( f a s t f l a s h i n g )
2. Pr W E R conf #. O F F yyyy F L A S H I N Gpe
W E R C O N F #F L A S H I N G
W E R C O N F #. O N yyyy F L A S H I N G
W E R C O N F #. O F F yyyy S T E A D I L Y L I T
C
# = Conference Port dial number or name
roup Call Operator dial number or name
tation dial number or name
roup C
3. Notif
To initi1. Pres
2. Ask
To retr1. Notif
2. Pres
AUTIO
alls: Control over Permission to Speak (Operator) 81
Dip Calls: Control over Permission to Speak (Operator)
function is relevant for Group Calls defined to admit participants only in mode. This feature allows the Group Operator to grant a participant ission to speak - either by operator's own initiative or as a response to the est to Speak sent by a Group Call participant. The operator can ignore the est to Speak, or act as described below. To utilize the feature, the Group
rator's FlexSet must be equipped with a display and the DSS buttons rammed with participants' dial numbers.spond to the Request to Speak:
sten for the muted ring and check the station number/name displayed. A N SR E Q
ess the winking DSS button associated with the station that is requesting A N ST R Xrmission to speak.
y the participant that permission to speak is given. A N S
ate permission to speak:s the steadily lit DSS button associated with the required participant. A N S
T R Xthe participant to start speaking.
act permission to speak:y the participant that the permission will be retracted.
s the flashing DSS button associated with the participant to be muted. A N ST R X
N ! A Group Operator who left the conference and rejoined in the mute mode must give himself permission to speak by pressing the steadily lit DSS button preprogrammed with his own dial number.
conf
x = G
y = S
G FlexSet 120/280 User Guide
splay Message Key LEDGrou
Thisan oparti
To re1. D F F O R C R E L E A S E
O N
2. Li
3. D E A S E yyyyF F O R C R E L E A S E O N
4. D E A S E D Y Y Y YF F O R C R E L E A S E O N
O F F
p # = Group Call dial number or name
tation/trunk number/name
roup C
5. Pres
alls: Forced Release of a Participant 82
Dip Calls: Forced Release of a Participant #1446
feature allows an authorized user, from idle, to release a participant from ngoing conference. The feature does not allow the user to view the list of cipants.
lease a single participant:ial feature code #1446 or press [MEMBER RELEASE]. C O N
sten for the dial tone.
ial the participant number or press the programmed DSS key. R E LC O N
ial activation code (no confirmation tone will be heard). R E LC O N
s [SPKR] to exit.
grou
y = S
G FlexSet 120/280 User Guide
splay Message Key LEDGrou
Thiscall.
To re1. D U P C A L L R E L .
O N
2. Li
3. Pr E A S E G R P ( group # )U P C A L L R E L . O N
4. D E A S E DU P C A L L R E L . O N
5. Pr O F F
p # = Group Call dial number or name
roup C
alls: Forced Release of an Entire Group Call 83Dip Calls: Forced Release of an Entire Group Call #1447
feature allows an authorized user, from idle, to release the entire group
lease an entire group call:ial feature code #1447 or press [GROUP RELEASE]. G R O
sten for the dial tone.
ess [GROUP CALL] or dial the access code of the required Group Call. R E LG R O
ial activation code (no confirmation tone will be heard). R E LG R O
ess [SPKR] to exit.
grou
H FlexSet 120/280 User Guide
splay Message Key LEDHead
The valuof cocondloudmusswit
N
E T O N L Y O F FO F F
E T O N L Y O NO N
E T O N L Y O NO N
E T O N L Y O F FO F F
eadset
To acti1. Dial
or pr
To disa1. Dial
or pr
Only 84
Diset Only #1302
feature is designed for users operating in headset mode. It is of particular e at information centers where the headset option is the most efficient way mmunication. When activated, the Headset Only feature causes calls to be ucted via the headset and disables the FlexSet’s microphone and speaker, along with the features that use these devices, e.g. background ic, voice page, etc. Calls are conducted via the headset even if the cradle ch is on-hook, enabling a user to make full use of the hands-free operation.
ote: 1) When utilizing Headset Only feature, the SPKR key should be programmed as an ON/OFF (connect/release) key. See your system administrator.
2) Refer to page 167, for instructions on operating a FlexSet programmed as Headset Only.
vate Headset Only:Headset Only feature code #1302 followed by activation code , H D S
ess [HEADSET ONLY]. H D S
ble Headset Only:Headset Only feature code #1302 followed by cancellation code , H D S
ess the lit [HEADSET ONLY]. H D S
H FlexSet 120/280 User Guide
splay Message Key LEDHelp
The you youryouragreplac
Acti1. Pr
2. C
N
ey LED Description
Destination phone rings
Destination received the help signal (call was answered)
KING
wait for help(request seen and answered)
Press HELP key again,request not answered)
elp: Re
questing 85Di: Requesting #1443
Help Requesting feature allows you to alert a preselected station, while are in conversation. This is of value, for example, if you happen to find self in a situation where you need help. The Help feature is operated while current call is in progress, without disrupting the call. Once you have ed upon a partner for the help procedure, a predetermined action can take e between you and your partner when Help is activated.
vating Help (while in conversation):ess [HELP].
ontinue current call, while watching the Help key LED.
ote: 1) This feature can be operated only with a programmed key. To program a HELP key, use the access code #1443, followed by the destination number. The destination must be another keyset equipped with a display.
2) Many keys can be programmed, each with a different destination.
HELP K
ON
WINKING
OFFAfter WIN
OFFAfter ON
H FlexSet 120/280 User Guide
splay Message Key LEDHelp
The statia req
Whe1. An P X X X X X
2. Li
3. Pr W E R H E L PX X X X X
4. Ta
N
Station number or name requesting help
elp: An
swering 86Di: Answering
Help answering feature allows you to receive a call for help from another on. It is suggested that an agreed upon action takes place when you receive uest for help from your help partner.
n your phone rings:swer the call and check the station number displayed. H E L
sten for the confirmation tone.
ess [SPKR] or hang up to release. A N SS T .
ke help action as agreed.
ote: If engaged in a call when help is requested, a muted ring tone and message is received. Terminate call or put it on hold and answer, so the requesting station knows that you have received the request for help.
x =
H FlexSet 120/280 User Guide
splay Message Key LEDHold
A capartyat alTo p1. Pr L H O L D xxxxx
O N
P H O L D O NL I N E W I N K I N G
2. Li
To p
W E R X X X X XO N
old
While upon panothe
To retu1. Pres
or
Pres
or
Pres
2. Dial
87
Di#171 or #4
lling party can be placed on HOLD while another call is made. The held can hear one of the following: music, reorder tone, busy tone or no sound
l as defined system-wide.lace a call on hold:ess [HOLD]. C A L
or
ress [XFER]* and dial access code #171.
sten for the confirmation tone.
lace a call on automatic hold (optional when defined at this station):
engaged on a call, the connected party will be automatically put on hold ressing another LOOP/LINE/DSS key, in order to answer or place r call.
rn to the call on hold:s the winking key at which the call is being held. A N S
s the lit [HOLD] key (see Note 1, on the next page).
s the lit [HOLD] key (see note 2, on next page) or dial #171.
activation code .
Hold FlexSet 120/280 User Guide
splay Message Key LED
To re1. Pr
Th L H O L D xxxxx
2. Th
Pdi
3. D W E R xxxxx
N
A L L xxxxxF L A S H I N G
88
Di
turn to the call on multi-hold:ess the lit [HOLD] key (see note 2) or dial #171.e held calls are returned in “First In/ First Out” order. C A L
en either: dial the required held party numberor
ress to scroll through the hold list until the required number is splayed.
ial activation code . A N S
otes:1) This option can only be activated if allowed by system (auto active) system-wide or the HOLD key is programmed by access code #171 or followed by activation code .
2) This option can be activated by the HOLD key if allowed by system (auto active not defined) system-wide and HOLD key is programmed only by access code #171.
3) If you do not return to the call on hold within a predetermined R E Camount of time the call will automatically return to you.
4) If your telephone is programmed with Hard Hold the message CALL ON HOLD will appear after you have placed a call on hold. When Hard Hold is activated on a call your station will be considered busy for additional incoming calls. However, outgoing calls can still be made.
H FlexSet 120/280 User Guide
splay Message Key LEDHot L
Upoyou telepfeatuattenDela
To a1. Li
2. Li
3. W S T D E L xxxxx
ot Line
4. Wait
Not
: Delayed 89
Diine: Delayed
n lifting your handset you will receive an internal dial tone. However, if do not dial a number within a system-wide defined time-out your hone will automatically be routed to a pre-defined destination. This re cannot be defined at your telephone, but is typically defined by the dant. In addition the attendant can cancel the feature or set up Hot Line yed for other destinations.
ctivate Hot Line Delayed (when defined at your telephone):ft handset or press [SPKR]. D I A L
sten for the dial tone.
ait for a certain period of time until the hot line destination rings. H O T
for answer.
e: During dial tone, you can dial the other number to override the feature.
H FlexSet 120/280 User Guide
splay Message Key LEDHot L
Immroutetelepcan
To a1. Li
2. Th
3. W S T . xxxxx
ot Line
: Immediate 90Diine: Immediate
ediately upon lifting your handset your telephone may be automatically d to a predefined destination. This feature cannot be defined at your hone, but it is typically defined by the attendant. In addition the attendant
cancel the feature or set up Hot Line Immediate for other destinations.
ctivate Hot Line Immediate (when defined at your telephone):ft handset or press [SPKR] or press any call key.
e hot line destination telephone will ring immediately.
ait for answer. H O T
Id FlexSet 120/280 User Guide
splay Message Key LEDIdle
Whenamsyste
To c1. Pr D I S P . O N
O N
2. D D I S P . O F FO F F
3. Li
To re1. Pr D I S P . O F F
O F F
D I S P . O NO N
(am/pm) mm/dd/yyyy xxxx user name (user#) F l e x S e t 2 8 0 D /
2 8 0 D - Z (am/pm) mm/dd/yyyy
user name (user#) F l e x S e t 1 2 0 D
(am/pm) dd/mmm/yyyy xxxx user name (user#) F l e x S e t 2 8 0 D /
2 8 0 D - Z (am/pm) dd/mmm/yyyy
user name (user#) F l e x S e t 1 2 0 D
- Site name, up to 20 characters
le Disp
2. Dial
3. Liste
lay - On/Off 91
DiDisplay - On/Off #137
n in idle mode, the first line of the display shows the time, date and site e and the second line indicates the name and station number where defined m-wide. You can switch the idle display on or off.
ancel Idle Display:ess the lit [IDLE DISPLAY] or dial Idle Display code #137. I D L E
ial cancellation code . I D L E
sten for the confirmation tone. display goes blank
turn Idle Displayess [IDLE DISPLAY] or dial Idle Display code #137. I D L E
activation code . I D L E
n for the confirmation tone. display returns hh:mm
American Presentation of Date Display hh:mm
hh:mm
European Presentation of Date Display hh:mm
xxxx
In FlexSet 120/280 User Guide
splay Message Key LEDIndiv
The non-callstransavaistatitelep
To eN
D E S TO F F
D E S T nnnnO N
D E S T nnnnO N
D E S T O F F
ate/Public Speed Call Library number
ate/Public ry Number
IRSS Phone Number
dividua
1. Pres
2. Liste
3. Dial num
4. Liste
To can1. Pres
2. Liste
3. Dial
4. Liste
l Remote System Services (Freedom) - IRSS 92
Diidual Remote System Services (Freedom) - IRSS # 17714
IRSS feature, also known as Freedom, enables you to connect an off-site Coral phone (such as your home phone or mobile) to the Coral and make from within the system. Many of the Coral’s extensive features (e.g. fer, conference call, voice mail, access to public and private libraries) are
lable from this off-site phone. The off-site telephone operates as a virtual on in the Coral network, retaining the original features of the external hone in addition to the Coral features.
nable IRSS (for remote phone providing Caller ID):ote: To enable the IRSS feature at your Coral station, you must first
program a Private/Public Library number with your off-site phone number (see pages 168-171). Use the table to the right to record library numbers that contain your IRSS destination:
s [IRSS] or dial feature code #17714. I R S S
n for the dial tone.
a Private/Public Library number defined with your off-site phone I R S S
ber.
n for the confirmation tone.
cel IRSS:s [IRSS] or dial feature code #17714. I R S S
n for the dial tone.
cancellation code . I R S S
n for the confirmation tone.
n = Priv
PrivLibra
Individ FlexSet 120/280 User Guide
splay Message Key LED
Placi• Fo
be• Fo
thpa
To p1. Pl
2. Li
3. D
4. Li
5. DPonedi
•••
6. Li
7. W
8. Yo
ual Remote System Services (Freedom) - IRSS 93
Di
ng IRSS callsr IRSS calls placed from phones that send Caller ID, the IRSS feature must enabled at your Coral station. See steps below. r IRSS calls placed from phones that do not send Caller ID information, e IRSS feature must be enabled using the Executive Privilege feature. See ge 94.
lace a call from IRSS phone providing Caller ID:ace a call to your Coral station.
sten for a distinctive dial tone.
ial your 4 digit passcode (if required by Class of Service).
sten for the dial tone.
ial the required destination number. ssible destinations can be: external number (stationary or cellular), twork number, or a Coral destination, including station, trunk/trunk group, al service, routing access, public/private library, or voice mail.Note: If your destination is an external number, it should be preceded by
an external line access code.If your destination is voice mail (IVR access code), skip to page 98.If your destination is a FlexiCall All feature, skip to page 99.To enable another IRSS phone, skip to page 100.
sten for the ringback tone.
ait for an answer.
u can activate any of the options described in the table on page 95.
Individ FlexSet 120/280 User Guide
splay Message Key LED
To pThisnumN
1. Plad
2. Li3. D
4. D
5. DPonedi
•••
6. Li
7. W
8. Yo
ual Remote System Services (Freedom) - IRSS 94
Di
lace a call from IRSS phone that does not provide Caller ID: applies for IRSS calls from off-site phones that do not possess a Caller ID ber and, therefore, cannot be identified by the Coral.otes:1) Some telephones may be denied the Executive Privilege feature
(defined by Class Of Service).2) In order to use Executive Privilege your station must be defined
with a passcode (see page 131).ace a call to the Executive Privilege number (contact your system ministrator for that number).
sten for the dial tone.ial your own Coral station number.
ial your 4 digit passcode. Listen for the distinctive dial tone.
ial the required destination number. ssible destinations can be: external number (stationary or cellular), twork number, or a Coral destination, including station, trunk/trunk group, al service, routing access, public/private library, voice mail.Note: If your destination is an external number, it should be preceded by
an external line access code.If your destination is voice mail (IVR access code), skip to page 98.If your destination is a FlexiCall All feature, skip to page 99.To enable another IRSS phone, skip to page 100.
sten for the ringback tone.
ait for an answer.
u can activate any of the options described in the table on page 95.
Individ FlexSet 120/280 User Guide
splay Message Key LED
Optio
Notes
ew contact. Your
Transfer can be
ation is busy or
2 operates as [XFER]
er. Depending on ty functions will be
- see page 97
2 operates as [XFER]
isconnected and Your number will
refer to page 98.
ual Remote System Services (Freedom) - IRSS 95
Di
ns available while in an established IRSS call
To Dial Description
Place a new call 1 Listen for a dial tone indicating that you can place a call to a noriginal conversing party will be disconnected.
Transfer call 2
A dial tone prompts you to enter the required transfer number.screened or unscreened. To return to the original conversing party (when transfer destindoes not answer) dial 2 again.(For more information on Transfer options, refer to page 176).
Switch to Broker/Consultation/3-Way Conference call
2
A dial tone prompts you to enter the required third party numbyour Class of Service definitions, one of the following three paractivated: • Broker Call - see page 96• Consultation - see page 96• 3-Way - see page 96• Combination of Consultation/Broker/3-way Conference Call
Divert call to a Coral station 3
A dial tone prompts you to enter a divert number. You will be dyour conversing party will be transferred to the divert number. not show on the divert party’s display.
Access voice mail/IVR 4 For instructions on accessing voice mail from an IRSS phone,
Individ FlexSet 120/280 User Guide
splay Message Key LED
BrokWhioptiomoreCon
To a1. D
2. D
3. D
4. W
To a1. D
2. D
3. WTh
To a1. D
2. D
3. W
ual Remote System Services (Freedom) - IRSS 96
Di
er/Consultation/3-Way Conference callle engaged in an established FlexiCall or IRSS call, you can use one of the ns listed below, as defined by your Coral station Class of Service. For information on these options, see “Broker/Consultation/3-Way
ference Call” on page 34.
ctivate a Broker call:ial 2.
ial the third party and wait for an answer.
ial 2 to alternate between parties (any number of times).
hen you hang up, the other parties will remain in conversation.
ctivate a Consultation call:ial 2.
ial the number of the person you wish to consult with.
hen your conversation is concluded, dial 2 to return to the original call. e consulted party will be released.
ctivate a 3-way Conference call:ial 2.
ial the number of the person you wish to add on to the call.
hen the party answers, dial 2 for a 3-way call.
Individ FlexSet 120/280 User Guide
splay Message Key LED
To a1. D
2. D
3. D
4. W3-
ual Remote System Services (Freedom) - IRSS 97
Di
ctivate a combination of Consultation/Broker/3-way Conference calls:ial 2.
ial the third party number and wait for an answer.
ial 2. The third party is put on hold.
hen you have concluded your private conversation, dial 2 to complete a way Conference call.
Individ FlexSet 120/280 User Guide
splay Message Key LED
To aYou optio
1. Pl• •
2. D
3. W
4. Dw
5. Dsy
6. C
Nice Mail (IVR) ial Number
Voice Mail Remote Access Code
ual Remote System Services (Freedom) - IRSS 98
Di
ccess voice mail/IVR from an IRSS phone:can access your voice mailbox, retrieve messages, and setup voice mail ns for your Coral station.
ace an IRSS Call: For a phone that provides Caller ID, repeat steps 1-4 on page 93.For a phone that does not provide Caller ID, repeat steps 1-4 on page 94.
ial the voice mail (or IVR) dial number.
ait for the automated voice mail answer.
ial the voice mail remote access code followed by your station number. You ill gain access your station’s voice mailbox.
ial 4 as soon as the automated voice mail answers. This allows the stem to recognize the voice mail (or IVR) commands.
hoose the required option from the voice mail (IVR system) menu.
ote: Contact your system administrator for the voice mail (IVR) dial number and voice mail remote access code.Use the table to the right to record that number and code:
VoD
Individ FlexSet 120/280 User Guide
splay Message Key LED
To a(F
1. Pl• •
2. D
3. Li
4. DsiPoBeCa
5. Li
To c1. R
2. D
3. Li
ual Remote System Services (Freedom) - IRSS 99
Di
ctivate the FlexiCall All feature from your IRSS phone:or information on the FlexiCall feature, refer to “FlexiCall” on page 63).ace an IRSS call: For a phone that provides Caller ID, repeat steps 1-4 on page 93.For a phone that does not provide Caller ID, repeat steps 1-4 on page 94.
ial the FlexiCall All feature code #17710.
sten for the dial tone.
ial the destination number. Calls ringing at your desk phone will multaneously ring at that destination. ssible destinations are: operator, station, network number, UNA/Central ll or external number (stationary or cellular) via Public/Private Speed ll Library
sten for the confirmation tone.
ancel the FlexiCall All feature from your IRSS phone:epeat steps 1-3 above.
ial cancellation code .
sten for the confirmation tone.
Individ FlexSet 120/280 User Guide
splay Message Key LED
To e
N
1. Fr
• F• F
2. Li
3. D
4. Li
5. Dnu
6. Liyo
To c
1. R
2. D
3. Lista
ual Remote System Services (Freedom) - IRSS 100
Di
nable a new IRSS phone from your current IRSS phone:
ote: To enable the IRSS feature at your Coral station, you must first program a Private/Public Library number with your off-site phone number. Use table on page 92 to record Library numbers that contain your IRSS destinations.
om your current IRSS phone, place a call to your Coral station:
or a phone that provides Caller ID, repeat steps 1-4 on page 93.or a phone that does not provide Caller ID, repeat steps 1-4 on page 94.
sten for the dial tone.
ial IRSS feature code #17714.
sten for the dial tone.
ial a Private/Public Library number defined with your new off-site phone mber.
sten for the reorder tone. You are now disconnected. You can now access ur station from your newly assigned IRSS phone.
ancel the IRSS feature from an IRSS phone:
epeat steps 1-4 above.
ial cancellation code .
sten for a short burst of confirmation tone. IRSS is cancelled at your tion.
L FlexSet 120/280 User Guide
splay Message Key LEDLast
The
To a1. Pr I A L N O . xxxx
F o r i n t e r n a l n u m b e r
P yyyyL zzzzzzz F o r e x t e r n a l
n u m b e r
D
= station number or name = external line number or namezzz = outside telephone number
ast Num
Not
ber Redial 101
Di Number Redial or #143
last number dialed is automatically stored in memory.
ctivate last number redial:ess on the dial pad. R E D
or
ress [LAST NUMBER] key. O U TD I A
or
ial feature code #143.
e: When dialing over an outgoing trunk, in some cases (as defined by Class of Service) the Last Number feature code must be followed by a Forced Account code. When Forced Account code is required, the distinctive dial tone will be heard after pressing or dialing #143.
xxxxyyyyzzzz
M FlexSet 120/280 User Guide
splay Message Key LEDMaki
Dialconv• Im• Li• Pr• Pr
heIn ceon thexplhead
N
R N A L xxxx
rnal user number or name
aking C
For inspage 1
Not
To mak1. Dial
Loo
Loo
alls: External and Internal 102
Ding Calls: External and Internal
ing can be accomplished in several ways, depending on what is most enient for you. The following dialing methods can be used:mediately, without lifting the handset, begin dialing from the dial pad.ft handset, after hearing dial tone begin dialing.ess SPKR key without lifting the handset, after hearing dial tone begin dialing.ess any idle (LED not lit) loop, loop originating only, or line, and after aring dial tone, begin dialing.rtain cases special messages, not documented in this guide, will be shown e display; should these appear ask your system manager for an
anation. When using the FlexSet 120L, you must use the handset or set when speaking.
ote: Many features, for example Camp-On and Break-In, can be used when dialing either external or internal numbers.
tructions on disconnecting calls see “Speakerphone/Headset” on 65.
e: Loop and Loop originating can only be used with a programmed key.
e internal calls:required station number or press programmed DSS key. I N T E
To Program Use
p #121
p Originating Only #125
x = Inte
Makin FlexSet 120/280 User Guide
splay Message Key LED
To m1. D
2. D xx yyyyyyy
3. Pr
4. DPr
N
E X P I R E D
External line number or nameOutside telephone number or name
g Calls: External and Internal 103
Di
ake external or network calls:ial outside line access code or press outside line key.
ial required external number, or O U T
ess speed key (without dialing external number) or
ial private or public speed call library number (see “Speed Dialing: ogramming Private Library” on page 168).
otes:1) In some systems an outside dial tone must be heard before dialing can begin.
2) In some systems using Automatic Routing Selection, internal dial tone or no tone is heard after dialing the access code.
3) In some cases (as defined by Class of Service) dialing must begin with a Forced Account code before the called number can be dialed. When Forced Account code is required, the distinctive dial tone will be heard after dialing the external line code.
4) See also “Caller ID Control” on page 41.5) Pressing [#] or [STOP DIAL] key after the external number commands
the system to send the call immediately towards the destination without inter-digit delay.
6) Some systems might be programmed with a limit on duration of T I M Eoutgoing external calls. Once the limit is reached, the call will be automatically disconnected.
x = y =
Makin FlexSet 120/280 User Guide
splay Message Key LED
T $ $ $ xxxxx.y
T $ $ $ zzzzzzzz
T xxxxx.y$$$
T zzzzzzzz$$$
E R mmmmmm
,999 currency units
000 to 99,999,999 currency units
eter units
g Calls: External and Internal 104
Di
7) In certain systems the cost, or number of meter units, of the call are displayed, after an external call terminates. This appears for a short while, or until another call is made or received, in the format defined for your system.
C O S
C O S
C O S
C O S
M E T
$$$ = currency unit
xxxxx = cost 00,000 to 99
y = cost 1/10s
zzzzzzzzz = cost 00,000,
mmmmmm = number of m
8) On external calls routed via an ISDN trunk, call messages are displayed (i.e. connection status, call fail, etc.)
Makin FlexSet 120/280 User Guide
splay Message Key LED
. C .
I S D N R O U T E
G R O U P #
I S C . X X X X XR B U S Y
O O K B Y X X X X XM A L C L E A R
I S K . X X X X XL R E J E C T E D
I S K . X X X X XS E
N
g Calls: External and Internal 105
Di
NO B.C.: If the Bearer Capability of the trunk or dial service you are N O Battempting to connect does not match your station’s COS
NON ISDN ROUTE: If your station’s COS is set to ISDN only and N O Ncall attempts are made through a trunk group not defined as ISDN only
QUE GROUP #: In certain systems if no trunk is available the call Q U Emay be held in a queue and this displays the number of the queue.
BUSY: The party called is engaged. C O DU S E
NORMAL CLEAR: The called party has hung up (on hook, idle). O N HN O R
CALL REJECTED: The call cannot be completed because the C O DC A Lcalled party does not allow it.
CAUSE #: ISDN protocols define error messages, with codes C O DC A Uindicating the cause of failed connections. The
meanings and actions to take are listed in Appendix D - ISDN CAUSE#
ote: Most messages are for system managers and technicians and will not be seen during normal operation.
M FlexSet 120/280 User Guide
splay Message Key LEDMalic
DetaaddenumWheoldeUsinprogcancdenirequTo a1. Pr L T R A C E O F F
O F F
L T R A C E O NO N
R A C E R E C O R DO F F
L T R A C E O NO N
L T R A C E O F FO F F
aliciou
or
Dial
2. ListeNO the f
To can1. Pres
or
Dial
2. Liste
s Call Trace On/Off 106
Diious Call Trace On/Off #1740
ils of incoming calls can be recorded using Malicious Call Trace. They are d to the record when your station rings even if you do not answer. The ber of calls stored for your station is defined by your system administrator.n this number is exceeded, details of the next call received replace the st record. g a preprogrammed key, the feature may be activated while a call is in ress. Details of the current call and subsequent ones are recorded until you el the feature. Should you hear a reorder tone, Malicious Call Trace is ed at your station (as defined by the Class Of Service). To use the feature, est the Attendant to activate Malicious Call Trace at your station.ctivate malicious call trace:ess [MALICIOUS CALL TRACE]. C A L
feature code #1740 followed by activation code . C A L
n for the confirmation tone.N O TTRACE RECORD: indicates there are insufficient system resources for
eature to be available at your station at present.
cel malicious call trace:s the lit [MALICIOUS CALL TRACE]. C A L
feature code #1740 followed by the cancellation code . C A L
n for the confirmation tone.
M FlexSet 120/280 User Guide
splay Message Key LEDMalic
The print
To p1. Pr L T R A C E P R I N T
D
2. Li
Ccu L T R A C E O F F
aliciou
this
Not
s Call Trace Printout 107
Diious Call Trace Printout #1741
malicious call trace printout shows the calls traced for your station. The out can be requested at any time from your station or from the Attendant.
rint the malicious trace record:ess [MALICIOUS PRINT]. C A L
or
ial feature code #1741 followed by the activation code .
sten for the confirmation tone.
ALL TRACE OFF: indicates that the Malicious Call Trace feature is not rrently active, and the reorder tone is heard. See previous page to activate C A L
feature
e: The details recorded are: Originating number (for external calls: ANI if available or else trunk number), your station number and the time of calls. The listing is not deleted when printed out. It can be reprinted later, including subsequent updates.
M FlexSet 120/280 User Guide
splay Message Key LEDMess
A m
• Pe• Ill• Bu
MesperfoHotlbe id
To aWhedisp
E N D A N T xxxxxS A G E W A I T I N G O N
R N A L xxxxxO N
umber or name of the station thateft the message
essage
1. Lift h
2. Liste
3. Wait
: Answering 108
Diage: Answering #175 or #5
essage waiting can be indicated in one of the following ways:
riodic display and muted ringinguminated message key (when programmed on your telephone)ilt-in message lamp illuminated (enabled or disabled system-wide).
sages can be left by a caller or by voice mail. Retrieving a message can be rmed in either of two ways, both of which are defined system-wide:
ine (automatic) or manual. When the handset is lifted the message type can entified as follows: Hotline (ringback tone), Manual (regular dial tone).
utomatically receive Hotline Attendant Message:n you hear periodic muted ringing and see a message flashing on the lay:
andset or press the lit [MESSAGE] key or press any call key. A T TM E S
n for the ringback tone. I N T E
for answer.
x = N l
Messa FlexSet 120/280 User Guide
splay Message Key LED
To m1. Pr L xxxxx
O N
2. Prth M S G xxxxx
O N
then
To o
1. D R N A L xxxxxO N
2. Li
3. W
To c
1. D
2. Pr
N
ge: Answering 109
Di
anually receive your message:ess the lit [MESSAGE] key or dial feature code #175. call back message: C A L
essing either or allows scrollingrough the message list. attendant message A T T
waiting:
either
btain the message left by the attendant or another station:
ial activation code . I N T E
sten for the ringback tone.
ait for the answeror
ancel a call back message left by another station:
ial cancellation code (no confirmation tone will be heard).
ess [SPKR].
ote: When the FlexSet is not equipped with a display module, the MSG key should be programmed with #175 followed by activation code .
M FlexSet 120/280 User Guide
splay Message Key LEDMess
MeslampmessequiTo le1. Pr S A G E xxxxx
P
2. Li
You
S A G E xxxxx
essage
know t
To leav1. Pres
2. Dial
3. Liste
: Leaving 110
Diage: Leaving Xfer 5, #175 or #5
sages can be left at either FlexSet or SLT stations with a message waiting , at station groups, or at network numbers. When you try to leave a age at a station and receive a reorder tone, the station is probably not
pped with a message lamp. In this case the display will show ILLEGAL.ave a message on a busy call or ringback:ess [MESSAGE]* M E S
or
ress [XFER]* and dial 5.
sten for the confirmation tone.
may also leave a call back message by the following method when you hat the station you are calling is unattended.
e a message at a vacant desk or forward station (from idle):s [MESSAGE]* or #175. M E S
station, boss group or network number.
n for the confirmation tone.
Messa FlexSet 120/280 User Guide
splay Message Key LED
Whe1. An X X M S G . ( your# )
S A G E A N S W E R
2. D W E R xxxxx
N
ge: Leaving 111
Di
n your phone rings:swer the call and check the station number displayed. X X X
M E S
eliver the relevant message. A N S
ote: 1) To program a MSG key, use access code #175.
2) A message left to a boss group turns ON the message lamp of the first boss group members only.
M FlexSet 120/280 User Guide
splay Message Key LEDMess
The
To c1. D C A N C E L
2. D xxxxx
3. Li C E L L E D
essage
: Cancellation 112Diage: Cancellation #1440
originator of the message can also cancel the message.
ancel a message:ial Message Cancellation code #1440. M S G
ial station or network number. D I A L
sten for the confirmation tone. C A N
M FlexSet 120/280 User Guide
splay Message Key LEDMult
You four
To s1. Pr G U A G E - E N G L I S H
2. Pryo
3. D
4. Li
ultiling
All mesource
ual Display 113
Diilingual Display #1328
can select the language that will be shown on your FlexSet display. Up to languages may be chosen, as defined system-wide.
elect the preferred language:ess [MULTILINGUAL DISPLAY] or dial feature code #1328. L A N
essing allows scrolling through the various choices, then when u see your preferred language
ial activation code .
sten for the confirmation tone.
ssages will now be shown in the requested language, until another is selected.
M FlexSet 120/280 User Guide
splay Message Key LEDMus
If yomusor reyour
To tu1. Pr I C O F F
O F F
D I C O NO N
2. Li
Mus
I C O NO N
I C O F FO F F
usic O
To turn1. Pres
or
Dial
2. Liste
n/Off 114
Diic On/Off #135
ur system is equipped with a music source, you may choose to listen to ic through your telephone speaker, when the set is idle. Lifting the handset ceiving a call will automatically switch the music off. Music will return to telephone when you hang up or ringing stops.
rn Music on:ess [MUSIC ON/OFF] M U S
or
ial Music feature code #135 followed by activation code . M U S
sten for the confirmation tone.
ic volume can be adjusted by pressing keys.
Music off:s the lit [MUSIC ON/OFF] M U S
Music feature code #135 followed by cancellation code . M U S
n for the confirmation tone.
M FlexSet 120/280 User Guide
splay Message Key LEDMus
Up tThe
To s1. Pr I C N U M n
2. Sc
3. W
N
0, 1, 2, 3 Music source indication
usic S
ources 115Diic Sources #1329
o four sources of background music can be selected from your FlexSet. various music sources are defined system-wide.
elect a music source:ess [MUSIC SOURCE] or dial feature code #1329. M U S
roll through the various sources using buttons.
hen you hear the music that you like, dial activation code .
ote: 1) To turn the music source on or off, see previous page.
2) The selected music source will remain until another source is selected.
n =
M FlexSet 120/280 User Guide
splay Message Key LEDMute
Duriyourfromswit
To tu1. Pr O F F
Party O N
To re1. Pr O N
N
ute
116Di#1320
ng a conversation you may need to temporarily turn off the microphone on telephone (handset and speakerphone). This will prevent the other party hearing a portion of your conversation. The MUTE key is an on/off
ch and can be pressed as many times as necessary.
rn off the microphone during a call:ess [MUTE]. cannot hear your side of the conversation.
turn to two-way conversation:ess the lit [MUTE].
ote: This feature can only be activated if you have a programmed MUTE key. To program a MUTE key, use access code #1320.
N FlexSet 120/280 User Guide
splay Message Key LEDNam
Whebriefinco
To d1. Pr
N
N
ame/D
ial Number Display 117Die/Dial Number Display #128
n required, during a call or feature activation, the dial number can be ly displayed instead of the name. This feature can be activated both on ming and outgoing calls.
isplay the dial number:ess [NAME/NUMBER].
umber will flash on display.
ote: This feature can only be activated if you have a programmed NAME/NUMBER key. To program a NAME/NUMBER key, use feature code #128.
N FlexSet 120/280 User Guide
splay Message Key LEDNigh
CallringianswPickGropick
To a1. Pr
2. An W E R xxxxx
Dire
C T E D P I C K U P
( bell# )
W E R xxxxx
Caller number or name
ight An
by dial
To ans1. Pres
2. Liste
3. Dial
4. Answ
Not
swer (Central Bell/UNA Pickup) 118
Dit Answer (Central Bell/UNA Pickup) #192 or 78, #180 or 77
s may be answered after the attendant leaves or when a central bell is ng. Normally this feature is activated for incoming calls during the night ering period. There are two ways to do this: Group Pickup and Directed
up.up Pickup: Allows you to pickup any central bell that rings within your up group, by dialing the Night Answer group pickup feature code.
nswer incoming calls within your pickup group:ess [NIGHT ANSWER] or dial Night Answer code #192.
swer the call. A N S
cted Pickup: Allows you to pick up any ringing central bell in the system, ing the directed pickup feature code and the required bell number.
wer a UNA call ringing within the system:s [DIRECT PICKUP] or dial Direct Call Pickup code #180. D I R E
n for the dial tone.
the number of the ringing bell. D I A L
er the call. A N S
e: UNA (Universal Night Answering) Pickup is also known as Bell Pickup.
x =
O FlexSet 120/280 User Guide
splay Message Key LEDOCC
OCCThisvariosyste
To s1. Pr
2. D
N
CC (O
ther Common Carrier) 119Di (Other Common Carrier) #127
is for users with rotary trunks and/or FlexSets defined with Auto transfer. feature allows you to send DTMF tones over a trunk in order to use us features and services such as OCC’s, answering machines, voice mail ms and any other service that requires DTMF tones.
end DTMF signaling during a trunk call:ess [OCC].
ial the required digits.
ote: This feature can only be activated if you have a programmed OCC key. To program an OCC key, use feature code #127.
P FlexSet 120/280 User Guide
splay Message Key LEDPage
You numto pireord
To p1. Pr W E R xxxxx
O F F
P E Q U E U E xxxxxO N
2. Li
To pO N
W E R xxxxxO F F
S Z Z Z Z X X X X XO F F
arked station or trunkage_Q number
age_Q
1. Lift t
2. Dial
3. Answor
Usin
Usuallybeing n
Not
120
Di_Q 7060-7069
may place calls on a special hold (call park) by using the Page_Q dial ber, and then either pick the call up at another station or page someone else ck up the call. The held party may hear one of the following: music, er tone, busy tone or no sound at all as defined system-wide.
lace a call in Page_Q:ess a free [PAGE_Q ZZZZ] A N S
orress [XFER]* and dial a free Page_Q number 7060-7069 P A G
sten for the confirmation tone.
ick up a call placed in Page_Qhe handset of any telephone.
assigned Page_Q number or press the lit [PAGE_Q ZZZZ]. A N S
er the call
g available communication means notify another user to pick up the call.
announcing a call for pick up includes both the name of the person otified and the relevant Page_Q number.
e: If the call is not picked up within a predetermined time, it will N A Nautomatically return to the originating station from which Page_Q was placed.
x = Pz = P
P FlexSet 120/280 User Guide
splay Message Key LEDPagi
nouncements and emergency public nal stations which enables pages to a you to page specific departments or
arty
age
222324262728
aging
121Ding
The Coral on-site voice paging system can be used for locating personnel, general anaddress. Coral’s paging system combines a line of speakers and amplifiers with interpublic address or to any keyset. The zoning capabilities of the Coral systems enablesareas when needed.
You can customize paging options by programming your station:• to automatically respond to the voice page by opening the speaker to the calling p• to allow or deny paging• to automatically access voice page when calling other stations
The following paging options are available:
Feature P
Paging, Announcing: Public Address . . . . . . . . . . . . 1Paging, Announcing: Zone (To FlexSet Group) . . . . . 1Paging, Announcing: Voice (To Single FlexSet). . . . . 1Paging, Receiving: Auto Answer . . . . . . . . . . . . . . . 1Paging, Receiving: Turning On/Off . . . . . . . . . . . . . 1Paging, Receiving: Using . . . . . . . . . . . . . . . . . . . . 1
P FlexSet 120/280 User Guide
splay Message Key LEDPagi
Whea sysasso
To p1. Li
2. Pr
3. An W E R xxxxxO N
4. PrO F F
P
ublic address number or name
aging,
aging:
1.
2.
3.
4.
5.
6.
Announcing: Public Address 122
Ding, Announcing: Public Address 7074-7079
n a public address system is attached to the Coral, a page may be made via tem station. The form below may be used to write in locations and their ciated access codes.
age:ft handset.
ess [PAGE XXXX] or dial access code.
nounce your message. A N S
ess [SPKR] or hang up to release.
Public Address - Access Codes
Area/Location Access Code
7074
7075
7076
7077
7078
7079
x = P
P FlexSet 120/280 User Guide
splay Message Key LEDPagi
You dispvariocode
To o1. Li
2. Pr E D P A G E xxxxxO N
3. Li
4. Be
IONS ACCESS CODE
7305
7306
7307
7308
7309
aging,
5. Pres
Announcing: Zone (To FlexSet Group) 123
Ding, Announcing: Zone (To FlexSet Group) 7300-7309
can page a preprogrammed group of FlexSets within a zone, area or ersed within your company. Use the form on this page to write in the us paging zones or areas in your company and their associated access s.
perate Zone Page:ft handset.
ess [ZONE PAGE X] or dial the Zone Page access code. Z O N
sten for the Voice Page tone.
gin paging when tone stops.
s [SPKR] or hang up to release.
ZONE/AREA/STATIONS ACCESS CODE ZONE/AREA/STAT
1. 7300 6.
2. 7301 7.
3. 7302 8.
4. 7303 9.
5. 7304 10.
P FlexSet 120/280 User Guide
splay Message Key LEDPagi
Anninter
To v1. Pr
P E P A G E xxxxx
To v1. Li
2. Ei
W E R xxxxx
aging,
3. Dial
or
Dial
4. Liste
5. Begi
6. Pres
Announcing: Voice (To Single FlexSet) 124
Ding, Announcing: Voice (To Single FlexSet) Xfer 6, #191 or #3
ouncing a voice page to a single FlexSet can be used, for example, as an com in order to converse between two stations, or as a simple pager.
oice page a single FlexSet that is either busy or does not answer:ess [VOICE PAGE] during the call.
or
ress [XFER] and dial Voice Page feature code 6. V O I C
oice page (from idle):ft handset.
ther press [VOICE PAGE] or dial feature code #191.
FlexSet number
Voice Page FlexSet number (see Note 3).
n for the Voice Page tone.
n paging when tone stops. A N S
s [SPKR] or hang up to release.
Pagin FlexSet 120/280 User Guide
splay Message Key LED
N D I S V P xxxxx
g, Announcing: Voice (To Single FlexSet) 125
Di
otes:1) When you hear a reorder tone the station is protected from D N T
receiving voice pages, the display shows:
2) To program a Voice Page key, use access code #191.
3) Each FlexSet has a unique voice page number, which is defined through the numbering plan.
P FlexSet 120/280 User Guide
splay Message Key LEDPagi
Thisvoicfeatuto aupresFlexTo a1. Pr O A N V P O F F
O F F
D O A N V P O NO N
co
O A N V P O NO N
O A N V P O F FO F F
aging,
2. Liste
To can1. Pres
or
Dial code
2. Liste
Not
Receiving: Auto-Answer 126
Ding, Receiving: Auto-Answer #133
feature provides you with the ability to define the way you can answer a e page call, either handsfree or manually (see page 128). Essentially this re is an intercom allowing persons to converse between stations. When set tomatic, conversation takes place immediately. Manual operation requires
sing the SPKR key before conversation can take place. When using the Set 120L, you must use the handset or headset when speaking.ctivate Voice Page Auto Answer:ess [AUTO ANS VP] A U T
or
ial Voice Page Auto Answer feature code #133 followed by activation A U T
de .
n for the confirmation tone.
cel Voice Page Auto Answer:s the lit [AUTO ANS V.P.] A U T
Voice Page Auto Answer feature code #133 followed by cancellation . A U T
n for the confirmation tone.
e: This feature automatically answers voice page calls only.
P FlexSet 120/280 User Guide
splay Message Key LEDPagi
This(inteturne
To a1. Pr E O F F
O F F
D E O NO N
2. Li
To inE O N
O N
E O F FO F F
aging,
1. Pres
or
Dial
2. Liste
Receiving: Turning On/Off 127
Ding, Receiving: Turning On/Off #134
feature allows you to block your FlexSet from receiving private rcom) and/or zoned voice pages through the speaker. Voice page can be d on or off according to individual station needs.
llow your FlexSet to accept paging calls:ess the toggle [VOICE PAGE ON/OFF] V O I C
or
ial Voice Page On/Off feature code #134 followed by activation code . V O I C
sten for the confirmation tone.
hibit your FlexSet from receiving paging calls:s the lit [VOICE PAGE ON/OFF] V O I C
Voice Page On/Off feature code #134 followed by cancellation code . V O I C
n for the confirmation tone.
P FlexSet 120/280 User Guide
splay Message Key LEDPagi
Pagion ayourdirecpartiprogauto
To a
N
1. Vo
xx C A L L (your #)
W E R xxxxx
age sender
aging,
2. Whe
3. The Auto
When Conv
When Press
To stopPress
Receiving: Using 128
Ding, Receiving: Using
ng can take place through the speaker, however, the feature can be turned nd off (see page 127) as required. Receiving page calls can be activated at station when the set is either idle or during conversation. When paging is ted at your station the voice paging tone is heard. This feature is cularly useful as an intercom when the transmitting station uses a rammed key (see page 124) and the receiving station is programmed for matic answering (see page 121).
nswer a Voice Page call:
ote: During conversation, either place call on hold or hang up, then continue with the following steps:
ice page (warbling) tone heard.
n tone stops, you will hear the speaker. xxx
way in which you answer is defined through the Voice Page A N S
-Answer feature (see page 121).
Auto Answer is defined:erse handsfree, or lift handset for private conversation.
Manual Answer is defined: the flashing [SPKR] or lift handset.
an outgoing zoned voice paging: the lit [SPKR].
x = P
P FlexSet 120/280 User Guide
splay Message Key LEDPark
AlloThe tone
To p1. Pr L P A R K xxxxx
O N
P PA R K E D L I N E W I N K I N G
2. Li
To p1. Li
L P A R KO N
yyyyyO N
W E R xxxxxO F F
ark
2. Pres
3. Dial
4. Answ
129
Di#183 or 79 or #7
ws you to put a call on hold at one station, and pick it up at another station. party put on park can hear one of the following: music, reorder tone, busy or no sound at all as defined system-wide.
ark a call:ess [CALL PARK] C A L
or
ress [XFER]* and dial Park Feature code #183.
sten for the confirmation tone.
ick up a parked call from another station:ft handset from any station.
s [CALL PARK] or any dial Park Feature code #183. C A L
station number at which call was parked. D I A L
er the call. A N S
Park FlexSet 120/280 User Guide
splay Message Key LED
To p1. Pr
P
2. D
3. An
N
A L L xxxxxF L A S H I N G
130
Di
ick up a parked call from same station where call is parked:ess the winking key at which the call is being parked
or
ress [CALL PARK] or dial Park Feature code #183.
ial activation code .
swer the call.
otes:1) More than one call can be parked at a single station, but are retrieved on a first-in, first-out basis (FIFO). That is, the first parked call (first-in) will be the first call that is picked up (first-out). However, if multi-parking is required, it is recommended that the Page_Q feature be used instead (see page 120).
2) If the parked call is not picked up within a predetermined time, the R E C
call automatically returns to the originating station from which the park was made.
3) Activation code can be programmed into the key after feature code #183.
P FlexSet 120/280 User Guide
splay Message Key LEDPass
You will PriveasilDefiperfo
CAUT
To e1. Pr
E R N E WS C O D E
N T E RS C O D E
S C O D E C O N F I R M E D
asscod
2. Dial
3. Red
4. Liste
e 131
Dicode #179
can define a private unique passcode for your station set. The passcode allow you (if defined in your COS) to operate Phone Lock, Executive ilege, Auto Set Relocate, IRSS, or COS Switchover. The passcode can y be changed.ning a passcode for the first time or changing a passcode must be rmed from your own telephone. Passcodes consist of four digits.
ION ! Once a passcode has been defined, the code is known only to you and the system administrator. If you forget the passcode you will not be able to utilize the features that require the code. Therefore, write your passcode number in a secure place for future reference.
nter a Passcode for the first time:ess [PASSCODE] or dial feature code #179.
your new passcode (4 digits). E N TP A S
ial your new passcode. R E EP A S
n for the confirmation tone. P A S
Passc FlexSet 120/280 User Guide
splay Message Key LED
To c1. Pr
2. D E R O L DS C O D E
3. D E R N E WS C O D E
4. R E RS C O D E
5. Li S C O D EF I R M E D
ode 132
Di
hange Passcodeess [PASSCODE] or dial feature code #179.
ial your present passcode (4 digits). E N TP A S
ial your new passcode (4 digits). E N TP A S
edial your new passcode. E N TP A S
sten for the confirmation tone. P A SC O N
P FlexSet 120/280 User Guide
splay Message Key LEDPhon
You dialilock
To lo1. Pr
2. D N E U N L O C KE R P A S S C O D E
3. D N E U N L O C KO F F
4. Li N E L O C K E DO N
N E L O C K E DE R P A S S C O D E
N E L O C K E DO N
N E U N L O C KO F F
hone D
To unlo1. Pres
2. Dial
3. Dial
4. Liste
Not
ial Lock 133
Die Dial Lock #148
can lock your telephone in order to prohibit unauthorized persons from ng from your station. However, you can still answer incoming calls. After ing your station, you must unlock it in order to use the station once again.
ck your telephone:ess [LOCK] or dial #148.
ial your passcode (4 digits). P H OE N T
ial activation code. P H O
sten for the confirmation tone. P H O
ck your telephone:s [LOCK] or dial #148. P H O
E N T
your passcode (4 digits). P H O
cancellation code . P H O
n for the confirmation tone.
e: In order to dial lock your telephone, you must first have defined a passcode (see page 131).
P FlexSet 120/280 User Guide
splay Message Key LEDPick
You way
Gropre-p
To a1. Pr
2. An W E R xxxxx
Direby d
C T E D P I C K U P
yyyyy
W E R xxxxx
W E R xxxxx
aller number or nameRinging phone number
ickup:
To ans1. Pres
2. Liste
3. Dial
4. Answ
Group, Directed 134
Diup: Group, Directed #181 or 76, #180 or 77
may answer other ringing telephones within the system. There are two s to do this: Group Pickup or Directed Pickup.
up Pickup: Allows you to pick up any telephone that rings within your rogrammed pickup group, by dialing the Group Pickup feature code.
nswer a call within your Pickup group:ess [PICKUP] or dial Group Call Pickup code #181.
swer the call. A N S
cted Pickup: Allows you to pick up any ringing telephone in the system, ialing the directed pickup feature code and the required telephone number.
wer any call within your system:s [DIRECTED PICKUP] or dial Directed Call Pickup code #180. D I R E
n for the dial tone. D I A L
the number of the ringing phone. A N S
er the call. A N S
x = Cy =
P FlexSet 120/280 User Guide
splay Message Key LEDProg
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T E C T E D K E YG R A M A B O R T E D
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Some oinstallamay halabelin
Not
ming: Programmable Keys 135
Diramming: Programmable Keys #139
FlexSet series come equipped with 4 system defined (fixed) keys in tion to the 24 or more (up to 144 with FlexSet 40B) user programmable .
d keys are preprogrammed during installation, and are the same for each Set system-wide. Fixed keys cannot be programmed from the telephone, can only be changed, system-wide, by the system manager.
FlexSet allows you to program most programmable keys from the FlexSet f. The programmable keys may be assigned to directly access other ons, station groups, trunks, trunk groups, or system features. Several dial mands in a series may be programmed under one key, useful for one-button d dialing, voice response and voice mail system access, and other complex
patterns.
f the programmable keys at your set may be defined as protected during tion. These keys cannot be programmed from the telephone. Some keys ve been preprogrammed during installation. For instructions on button g refer to page 141.
e: If you attempt to program a fixed or protected key, one of the following P R OP R Oerror messages appears along with a warning tone:
F I X EP R O
Progr FlexSet 120/280 User Guide
splay Message Key LED
If mprogorde
To p1. D
2. Pr
3. R
4. R
5. Pr
Tip:
amming: Programmable Keys 136
Di
any keys need to be programmed, as in the case of a FlexSet 40B, you may ram one of the programmable keys with the code #139 for Program in r to alleviate the need to enter the code each time you program a key.
rogram an automatic key:ial Programming feature code #139.
ess selected key to be programmed.
edial Programming feature code #139.
epress selected key.
ess [SPKR] or press and release the hookswitch.
Once you have programmed all your keys, you can reporgram the PROG key for another feature.
Progr FlexSet 120/280 User Guide
splay Message Key LED
To c1. Pr G C O N T
C N T N T S xxxx
2. Pr C N T N T S yyyyT I N U E D
3. Pr . ddddddddddd
4. Pr G R A M E N D
To p1. Pr
2. Pr G R A ME C T B U T T O N .
3. D G C O N T C N T N T S O N
4. Pr G C O N T xxxxO N
5. Pr G R A M E N DO F F
6. R
R
amming: Programmable Keys 137
Di
heck key contents:ess [PROG] or dial #139. P R O
K E Y
ess the assigned key (contents are displayed). either K E YC O N
ess to check any additional codes on this button. or E X T
ess [SPKR] or press and release the hookswitch. then P R O
rogram a key:ess [PROG] or dial #139.
ess selected key. P R OS E L
ial the required digits (see page 139) for more details). P R OK E Y
ess selected key again. P R O
ess [SPKR] or press and release hookswitch. P R O
efer to page 141 for instructions on button labeling.
epeat the above procedure for each key to be programmed.
Progr FlexSet 120/280 User Guide
splay Message Key LED
To c1. Pr G R A M
E C T B U T T O N .
2. Pr G C O N T C N T N S X X X X O N
3. Pr C N T N T SO N
4. Pr G R A M E N DO F F
5. Pr
Rep
amming: Programmable Keys 138
Di
ancel key contents:ess [PROG] or dial #139. P R O
S E L
ess selected key. P R OK E Y
ess K E Y
ess selected key again. P R O
ess [SPKR] or press and release hookswitch.
eat the above procedure for each key to be cancelled.
P FlexSet 120/280 User Guide
splay Message Key LEDProg
K Procedure/ExampleDStS
key for extension 4577:code #139, press the key you want to he extension number 4577. To conclude, n.
S o turn the music feature on and off:code #139, press the key you want to the feature code #135. To conclude, n.
o simultaneously turn off the music and a library number programmed for voice
code #139, press the key you want to the feature code #135. Dial twice, in code #120. Enter feature code #141 of a library number). To conclude, press
this to work properly, one of the two reviously activated.
rogram
SeriFeat
ming: Possibilities 139
Diramming: Possibilities #139
ey Contents Key DescriptionSS (Direct ation election)
Permits you to make or transfer a call to an extension or trunk by using a defined key, and provides a busy lamp indication for stations or trunks programmed under a DSS key.
To program a DSSEnter the program program and then tpress the key agai
ingle Feature Permits you to activate or cancel a single Coral feature.
To program a key tEnter the program program and then press the key agai
es of ures
Permits you to program a series of features under a single key; useful for one-button speed dialing, voice response and voice mail system access, and other complex dialing procedures. The SPKR code #120 must be programmed twice between each successive feature sequence.
To program a key ttransfer all calls to mail:
Enter the program program and then succession, SPKR7000 (an example the key again.
NOTE! In order forfeatures must be p
Progr FlexSet 120/280 User Guide
splay Message Key LED
Fewcoto
s above and dial twice, in succession, fter library code 7000.
SfeLE
o simultaneously turn on both the music tures:code #139, press the key you want to the LED On/Off feature code #1301 and ssion, SPKR code #120. Enter feature
clude, press the key again.
OtenuK
o dial (914)354-8132 over trunk group 9:code #139, press the key you want to enter the trunk group 9 number followed 14 and the number 3548132. to e key again.
K Procedure/Example
amming: Possibilities 140
Di
ature key ithout nfirmation ne or display
Permits you to activate or cancel a feature or series of features without hearing a confirmation tone or seeing a display. The SPKR code #120 must be programmed after each successive feature sequence.
Follow the directionSPKR code #120 a
eries of atures with D indication
Permits you to activate or cancel a series of features with the LED being controlled by the key pressing order. When the key is pressed the first time, the LED will light and the features will be activated. When the key is pressed again, the LED will be extinguished, regardless of the current state of the features.
NOTE! The LED On/Off feature code #1301 must be programmed before the first feature code is entered in order to function properly.
To program a key tand idle display feaEnter the program program and then feature code #135.Dial twice, in succecode #137. To con
utside lephone mber (Speed
ey)
Permits you to program a key to dial an outside telephone number.
To program a key tenter the program program and then by the area code 9conclude, press th
ey Contents Key Description
P FlexSet 120/280 User Guide
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DESFlextelepan ofor vThe benepurcsheebuttoapprFlexpage
S, 280S and FlexSet-IP 280S User Guides.uide.
l Sheet Catalog# Details
R,11)
A4
0430 7244-7400420 26 Buttons with Navigator
0431 7244-7400421 28 buttons
0432 7244-7400422 10 buttons with Navigator
0433 7244-7400423 12 buttons
0434 7244-7400424 40 buttons
rogram
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Follow
ming: Button Labeling 141
Diramming: Button Labeling
ITM Labeling System is used to label the buttons on the Set. DESI Plus is a user-friendly and powerful hone designation strip program, which allows to use
ffice printer to quickly create labels custom designed arious FlexSets.FlexSet comes with a preprinted DESI label inserted ath the faceplate. Additional blank DESI labels may be hased from your dealer in letter or A4 sized paper. The ts of peel-off stickers are provided to label the FlexSet ns with names and phone numbers. To choose the
opriate label sheet layout designated for the specific Set model, refer to the table in the right pane of this .
oad DESI software from the manufacturer's site:ww.tadirantele.com/products_terminals.asp
oad DESI User Guide from the DESI site: esi.com
the online download instructions.
*Relevant for FlexSet 120 Not in the scope of this g
FlexSetModel
Labe
LETTE(81/2X
280S* 7244-740
280280D280D-Z
7244-740
120S* 7244-740
120120D120L
7244-740
40B 7244-740
Progr FlexSet 120/280 User Guide
splay Message Key LED
To p
1. Upr
2. En
3. Fe
4. Fr
N
amming: Button Labeling 142
Di
rint the multi-designation label:
se DESI software to create layout of your multi-designation label (see evious page).
ter the extensions assigned to the buttons on your FlexSet.
ed your printer with the label sheet.
om the DESI Plus/DESI Lite menu, choose File > Print.
ote: The left column on the multi-designation label is intended for the four system defined fixed keys. Other columns are intended for the programmable speed dial keys.
Progr FlexSet 120/280 User Guide
splay Message Key LED
To p1. In
bl
2. Li
3. Pe
4. In
5. Pu
amming: Button Labeling 143
Di
lace a telephone number:sert a pointed tool into the hole located on the plastic plate covering the ank telephone number, as shown in the picture.
ft upward to remove the plastic cover.
el off the printed label intended for the telephone number.
sert the printed label.
t the plastic cover back in place over the phone number.
P FlexSet 120/280 User Guide
splay Message Key LEDProg
PROGEachprogGrouGrou
To p1. Pr G R A M
E C T B U T T O N .
2. Pr G C O N T C N T N T S O N
3. D G C O N T # 1 2 6E R L I N E # O N
n nE R G R O U P # O N
G C O N T bbbbbO N
G R A M E N DO F F
ine numbeross group number
rogram
4. Dial
5. Dial
6. Pres
7. Pres
Not
ming: Boss Group Line Key 144
Diramming: Boss Group Line Key #126
RAM LINE KEY FlexSet in a Boss Group can be programmed with line keys. The use of rammed line keys assists in defining the various ways in which a Boss p can answer incoming calls (see page 24) for explanation of Boss p).
rogram your line keys:ess [PROG] or dial #139. P R O
S E L
ess selected [LINE nn] key for the required line. P R OK E Y
ial LINE feature code #126. P R OE N T
line number (00-first line, 01=second line, etc. as defined) L I N EE N T
Boss Group number. P R O#
s selected [LINE nn] key again. P R O
s [SPKR] or press and release hookswitch.
e: Do not perform the above steps if your FlexSet has a button preprogrammed with a number of the trunk reserved for your Boss Group. This button will be used as a line key.
n = Lb = B
Progr FlexSet 120/280 User Guide
splay Message Key LED
To c
1. Pr G R A ME C T B U T T O N .
2. Pr G C O N Tb L I N E nn O N
3. Pr
4. Pr G R A M E N DO F F
amming: Boss Group Line Key 145
Di
heck a programmed line key:
ess [PROG] or dial #139. P R OS E L
ess the assigned [LINE nn] key. P R Obbb
ess
ess [SPKR] or press and release the hookswitch. P R O
P FlexSet 120/280 User Guide
splay Message Key LEDProg
You the sthe h
N
Use
Tip:
F E R E N C E
F E R E N C ES I D E zzzzz
F E R E N C EP
F E R E N C EG I N A T I N G L O O P
F E R E N C Ebb L I N E nnnn
rogram
To pro1. Dial
2. Sele
OUTS - pre
LOOP
LOOP
LINE
ming: Preference 146
Diramming: Preference #131
can assign a line preference priority to your FlexSet. This priority informs ystem as to which line, loop or trunk is selected when you make a call (lift andset, press the SPKR key, or dial a number on the dial pad).
ote: If you intend to select an OUTSIDE line as the first priority, you must program a LOOP or LINE to be able to use dialed features. When activating a feature, press the LOOP or LINE key first, then dial the feature access code.
table on page 148 to list the programmed priorities.
This feature is useful if you make mostly trunk (external) calls. Assign a preference to an outside line(s), and each time you make a call, you will be connected directly to an external trunk.
gram the Preference Priority:Preference feature code #131. P R E
ct required destinations, a maximum of six priorities in any order.
IDE line (trunk/trunk group/dial service or routing access) P R EO U Tss a programmed key or dial access code
- press a programmed key P R EL O O
ORIGINATING ONLY - press a programmed key P R EO R I
- press a programmed key P R Ebbb
Progr FlexSet 120/280 User Guide
splay Message Key LED
3. D F . E N T E R E D
4. Li
To c
1. Pr F E R E N C E
2. D F E R E N C Ep/line/outside
3. Pr E N D
4. Li
To c1. Pr
2. D F E R E N C E
3. D F . R E M O V E D
4. Li
amming: Preference 147
Di
ial activation code . P R E
sten for the confirmation tone.
heck list of priorities:
ess idle [LOOP] or [LINE] key. P R E
ial Preference feature code #131. P R Eloo
ess to scroll through the list. L I S T
sten for the confirmation tone.
ancel a Preference Priority List:ess idle [LOOP] or [LINE] key.
ial Preference feature code #131. P R E
ial cancellation code . P R E
sten for the confirmation tone.
Progr FlexSet 120/280 User Guide
splay Message Key LED
amming: Preference 148
Di
Priority Destination
1.
2.
3.
4.
5.
6.
R FlexSet 120/280 User Guide
splay Message Key LEDRece
Ther
- Li - Pr - Pr xx C A L L yyyy
N
z # R E S T .F L A S H I N G
A V A I L . C A L L yyyyF L A S H I N G
O O K B Y zzzz xxxxM A L C L E A R
O O K B Y zzzz xxxxS E #
x = Caller ID, name, or number
= Your number
= Trunk number
eceivin
g Calls 149Diiving Calls
e are several ways in which you can answer incoming calls:
ft the handsetess the flashing SPKR buttoness a flashing key (DSS, Loop, Line, etc.) xxx
otes: 1) When using the FlexSet 120L, you must use the handset or headset when speaking.
2) On FlexSet 280D and 280D-Z, calls via ISDN trunks display the caller’s number or name unless restricted. An ‘I’ before the Caller I.D. indicates an international call via ISDN.
3) #REST.: Caller ID is restricted by the caller. zzz
4) #UNAVAIL.: Caller ID is not supported on this route. # U N
5) NORMAL CLEAR: The caller has hung up. O N HN O R
6) CAUSE #: ISDN protocols define error messages, with codes indicating the cause of failed connections. The meanings and O N H
C A U actions to take are listed in Appendix D - ISDN CAUSE#.Most messages are for system managers and technicians and will not be seen during normal operation.
7) See also Waiting Calls Receiving, on page 185,Second Party’s Speaker St atus, on page 157, andVIP Tone, on page B-3.
xxxx
yyyy
zzzz
R FlexSet 120/280 User Guide
splay Message Key LEDRela
You suchcomare i
To s1. Pr Y ( relay# ) O F F
O F F
D Y ( relay# ) O NO N
2. Li
To sY ( relay# ) O N
O N
Y ( relay# ) O F FO F F
External Device RelayCode708670877088708970907091
elay (A
1. Presor
Dial
2. Liste
Not
ccessory) 150
Diy (Accessory) 7086-7091
can switch a relay on or off in order to activate certain external devices, as an external alarm, or electric lock. These devices are installed by your pany. Use the form below to write down the types of external devices that nstalled and their associated codes.
witch on a relay:ess [RELAY] R L A
or
ial Relay code followed by activation code . R L A
sten for the confirmation tone
witch off the relay:s the lit [RELAY] R L A
Relay code followed by cancellation code . R L A
n for the confirmation tone
e: To program a RELAY key, use the relevant relay code.1.2.3.4.5.6.
R FlexSet 120/280 User Guide
splay Message Key LEDRem
You remithreethanone.
To e1. Pr I N D E R
E M P T Y O F F
2. To E R T I M EO N
3. Dus I N D E R H H : M M pm
O N
I N D E R H H : M M pmO N
Hour= Minutesr am as required
(S
eminde
4. Dial
5. Liste
To che1. Pres
2. Scro
3. Pres
r 151
Diinder #172
can program your telephone to ring at a designated time, thereby nding you of a scheduled event. If you do not answer, your telephone rings more times, at one minute intervals, before the feature is cancelled. More
one reminder times can be entered by repeating the procedure for each
nter a reminder time:ess [REMINDER] key or dial #172. R E M
L I S T
add another reminder time, dial activation code . E N T
ial in the time you want to be called (4 digits are required [12 hour clock - e leading 0] e.g. 0805 for five past eight) R E M
2 for AM or 7 for PM.
n for the confirmation tone.
ck Reminder list:s the [REMINDER] key or dial #172. R E M
ll with to see next reminder entry.
s [SPKR] to release.
HH =MM pm o
kip this step when the reminder time list is empty)
Remin FlexSet 120/280 User Guide
splay Message Key LED
To a
At th1. An I N
F L A S H I N G2. Li
th W E R R E M I NO N
3. Pr
D O Z E O NO N
4. Li
N
To c1. Pr
2. Sc I N D E R H H : M M : pm am O N
3. D C E L L E D
4. Li
N
der 152
Di
nswer a Reminder ring:
e requested time your telephone will ring.swer the call. R E M
sten for the distinctive dial toneen either A N S
ess [SPKR] or hang up.
or
ial Snooze feature code 4. S N O
sten for the confirmation tone.
ote: When you activate the Snooze feature, Reminder recycles and your telephone rings again after a system-wide time period.
ancel a Reminder time:ess the lit [REMINDER] or dial #172.
roll with and stop the reminder you want to cancel. R E M
ial cancellation code . C A N
sten for the confirmation tone.
ote: If you have entered a number of reminder times and your telephone is not equipped with a display unit, do not scroll. The forthcoming reminder will be cancelled. Continue the cancellation procedure for other times.
R FlexSet 120/280 User Guide
splay Message Key LEDRing
Ringto yoordeelem
To a
1. Pr L E V E L xxxx
To m1. D
so ote: In the case of Zip Tone phones (FlexSet 280D-Z), press and hold the handset on-hook switch while making the Ring adjustments from idle.
L E V E L xxxx
E N C E yyyy
T Y P E zzzz
-15 ring volume level (MIN = 0 to MAX = 15)-7 different cadences (MIN = 0 to MAX = 7)-7 different pitches (MIN = 0 to MAX = 7)
ing Ad
Not
To a
Volu
Cad
Pitc
justment 153
Di Adjustment #136
adjustments allow you to define how the telephone will sound according ur personal preference. Each telephone in the room can ring differently in r to identify which telephone among several is ringing. Each sound ent can be independently defined.
djust RING LEVEL while your phone is ringing:
ess or keys. R I N G
ake RING adjustments from idle:ial Ring feature code #136 to enable adjusting any of theund elements: N
To make changes:
1. Press or . The characteristics of the selected sound element will change.When the desired sound is found
2. Press [SPKR]. R I N G
C A D
R I N Ge: 1) You can circulate among the sound elements by simply pressing
the relevant code number. When all elements are as desired, press SPKR to save the changes.
2) FlexSet 120L has only one pitch (ring type).
ccess Press
me Level 0
ence 1
h (ring type) 2
x = 0y = 0z = 0
R FlexSet 120/280 User Guide
splay Message Key LEDRoom
You folloavai
N
To a1. Pr T U S N A M E O F F
O F F
Dco T U S N A M E O N
O N2. Li
T U S N A M E O NO N
T U S N A M E O F FO F F
oom S
To can1. Pres
Dial canc
2. Liste
tatus 154
Di Status 7026-7041
may change any one of the 16 room status choices for your station. Use the wing form to write in the various room statuses and related access codes lable at your telephone.
ote: This feature is applicable for Hotel/Motel use. (In cases where this is required, specific instructions will be given).
ctivate or set the Room Status:ess [STATUS] key, or S T A
ial the required Room Status code (see table below) followed by activation de . S T A
sten for the confirmation tone.
cel or reset the Room Status:s the lit [STATUS] key, or S T A
the required Room Status code (see table below) followed by ellation code . S T A
n for the confirmation tone.
Room FlexSet 120/280 User Guide
splay Message Key LED
Code
7034
7035
7036
7037
7038
7039
7040
7041
Status 155
Di
Name Code Name
1. 7026 9.
2. 7027 10.
3. 7028 11.
4. 7029 12.
5. 7030 13.
6. 7031 14.
7. 7032 15.
8. 7033 16.
S FlexSet 120/280 User Guide
splay Message Key LEDSave
An elatertone
To s1. Pr E N U M B E R
P
2. Li O N N E C T ( trunk# )
3. C
E N O . (trunk #)L dddddddddd .
Outside telephone number
aved N
To red1. Pres
or
Dial
Not
umber/Repeat Number 156
Did Number/Repeat Number #196 or #9
xternal number that you have dialed can be stored in memory and called . A number can be saved during a conversation or when you hear a busy or when the dialed number is not answered.
ave a number:ess [SAVED #] S A V
or
ress [XFER]* and dial Saved Number feature code #196.
sten for the confirmation tone. R E C
ontinue with call or hang up.
ial the Saved Number:s [SAVED #] S A V
D I A
Saved Number feature code #196.
es:1) In some cases, as defined by Class of Service, the Saved Number feature code must be followed by a Forced Account code. When Forced Account code is required a distinctive dial tone will be heard after dialing #196.
2) As opposed to Last Number Redial, the Saved Number will remain in memory until another number is saved by repeating the above procedure.
d =
S FlexSet 120/280 User Guide
splay Message Key LEDSeco
Thiswithdispif thsecofrom
Dete• A
lin
W E R ( 2 n d P A R T Y ) P A R T Y ) S P K R O N
• W• W
econd
• Duri
Party’s Speaker Status 157
Dind Party’s Speaker Status
feature alerts you when the loudspeaker of the party you are conversing is activated for handsfree or group conversation. A Speaker tone and lay message notify you when the called/calling party is in SPKR mode, or ey switch to SPKR mode during a call. Therefore, when advised that the nd party’s FlexSet is in speakerphone mode, you can choose to refrain publicizing private information.
cting whether your party’s loudspeaker is activated:Speaker tone is heard and the SPKR ON message flashes on the second e of display:
A N S( 2 n d
hen you answer a call initiated with an activated loudspeakerhen the called party answered you with an activated loudspeaker
ng a call, when the second party activates the loudspeaker
S FlexSet 120/280 User Guide
splay Message Key LEDSecu
ThisWheare brecebreaTo a1. Pr S E C U R O F F
O F F
D S E C U R O NO N
2. LiYo
S E C U R O NO N
S E C U R O F FO F F
ecurity
To can1. Pres
or
Dial
2. ListeBrea
Line 158
Dirity Line #17700
feature ensures that Break-In cannot be accomplished by another station. n Security is applied, Call Waiting tones and Break-In from other stations locked. When Security is on, a caller who tries to break into your station
ives a reorder tone. Only a station that has Security override privilege can k into your secured telephone.ctivate Security Line:ess [SECURITY] L I N E
or
ial Security feature code #17700 followed by activation code . L I N E
sten for the confirmation tone.ur phone is now blocked against break-in attempts.
cel Security Line:s the lit [SECURITY] L I N E
Security feature code #17700 followed by cancellation code . L I N E
n for the confirmation tone.k-in attempts are allowed.
S FlexSet 120/280 User Guide
splay Message Key LEDSerie
The partySerie
To m1. Pr
P
2. Li
3. C O N N E C T (calling #)
eries C
4. Pres
Tranretur
Not
all 159
Dis Call #195
system allows you to mark an external call before you transfer to a third . This causes the call to return to you after the third party hangs up. A s Call can only be marked while engaged in conversation.
ark a call as a Series Call:ess [SERIES]
or
ress [XFER]* and dial Series Call code #195.
sten for the confirmation tone.
ontinue with the call or transfer as required. R E C
s [SPKR] or hang up to release.
sferring the call is made as usual. However, the marked call will now n to you when the third party hangs up.
e: Marking a call that has already been marked displays the ALREADY SET message.
Series FlexSet 120/280 User Guide
splay Message Key LED
Whe1. Th I E S (calling #)
F L A S H I N G
2. An W E R ( C A L L I N G #)
3. As
S
H
Call 160
Di
n your telephone rings (third party hangs up):e call returns to you. S E R
swer the call. A N S
k the calling party if transfer to another party is required,
or
et up the call as a series call,
orang up.
S FlexSet 120/280 User Guide
splay Message Key LEDSilen
Thisrequand partybe hport,be c
2-wATor
ilent M
1-wayAlloconvidle.
The 1• to• to
po
onitor 161
Dit Monitor
feature enables an authorized (COS) user to monitor and/or record (may ire additional hardware) any system port, station, trunk, etc. (except data conference) in any state, without audio or visual warning to the monitored . The monitoring party can hear both sides of the conversation but cannot
eard by them and cannot break in on the conversation. While monitoring a your telephone returns a busy signal to all incoming calls. Monitoring can onducted as a 2-way Silent Monitor or 1-way (Split) Silent Monitor:
ay Silent Monitor (Xfer 9, #1981):llows the Silent Monitor user to listen in on both sides of a conversation. he 2-way Silent Monitor can be activated from an idle station before calling, while attempting to call a busy or no answer destination.Note:The 2-way Silent Monitor requires a CNSsl card, a 8DRCM or
8DRCF card or a CNF card to be installed in the system. When a CNF card is installed it must be defined as C3-WAY.
(Split) Silent Monitor (#1448): ws the Silent Monitor user to listen in only on one side of a 2-way ersation. The 1-way (Split) Silent Monitor can be activated only from
-way Silent Monitor provides two options: listen in on a transmission of a selected port (first conversing party) listen in on any port (second conversing party) contacting the selected rt or being contacted by that selected port.
S FlexSet 120/280 User Guide
splay Message Key LEDSilen
The 2-waat a
To a1. D I T S I L E N T M O N
2. D I T M O N ( port # )
th
• I T M O N ( port # )G I N A L D E S T
I T M O N ( port # )T N E R D E S T
P R P A G E ( P O R T # )
U R E D ( port # )
# = Original destination (1st part) port number or name
ilent M
• To
While m
1. Mon
2. To c
3. To w
Not
onitor, 1-Way Splitting 162
Dit Monitor, 1-Way Splitting #1448
1-way (Split) Silent Monitor feature allows monitoring each party of the y conversation separately. Only one of the conversing parties can be heard
time. The feature can be activated from idle only.
ctivate a 1-way Silent Monitor:ial Split Silent Monitor feature code #1448 or press [SPLIT MONITOR]. S P L
ial the port number of the original destination (1st party). S P L
en
To monitor the 1st conversing party, dial cancellation code , S P LO R I
or
monitor the 2nd conversing party, dial activation code . S P LP A R
onitoring:
itoring volume can be adjusted by pressing .
ancel Split Silent Monitor, press [SPKR] or hang up.
hisper to the 1st party, press any [WHISPER] key (see also page 188). W H S
es:1) Whispering to the 2nd conversing party is not allowed.
2) When you hear the reorder tone, it means that the port is protected against monitoring (secured). The following message will be S E C
displayed:
port
S FlexSet 120/280 User Guide
splay Message Key LEDSilen
Thisbothactivfeatuchosport,
To a1. Pr I T O R ( port#)
P
N T M O N I T O R
I T O R ( port#)
U R E D ( port# )
E S O U R C E
ilent M
To acti1. Pres
2. Dial the d
Not
onitor, 2-Way 163
Dit Monitor, 2-Way Xfer 9, #1981
feature allows an authorized user, while monitoring a selected port, to hear parties of the 2-way conversation. The 2-Way Silent Monitor can be ated while attempting to call a busy or not answering destination. The re can also be activated from an idle station before calling. Once the en station initiates a call, you can start monitoring. While monitoring a your telephone returns a busy signal for all incoming calls.
ctivate 2-Way Silent Monitor on a busy call or ringback:ess [MONITOR]. M O N
or
ress [XFER] and dial Silent Monitor feature code 9.
vate 2-Way Silent Monitor from an idle station (before calling):s [MONITOR] or dial #1981. S I L E
required port number. The Silent Monitor session will start as soon as M O N
ialed port establishes a conversation.
e: When you hear the reorder tone, one of the two conditions exists:
1) Either the port is protected against monitoring (secured) or S E C
2) All conference card ports are engaged (no resources). N O R
Silent FlexSet 120/280 User Guide
splay Message Key LED
1. M
2. To
3. To P R P A G E (port# )
N
Monitor, 2-Way 164
Di
onitoring volume can be adjusted by pressing .
cancel Silent Monitor, press [SPKR] or hang up.
whisper page, press any [WHISPER] key (see also page 188). W H S
ote: To program the Monitor key, use feature code #1981.
S FlexSet 120/280 User Guide
splay Message Key LEDSpea
Your akerphone, which enables you to conv tically switch on the sensitive micr cradle. There are, however, several way rogrammed for on/off operation by usin 20L, you must use the handset or head
N eadset Only (see page 84).
Usin
• W s, you can speak handsfree by pressing th n (see page 102).
• Sw e and want to use the handset for private
ant to use the speakerphone, first press
sing the handset and want to activate the dio is active. To return to private
peaker
conv
• Switthe S
• Disc
1) Pr2) Re
• Call speaconv
phone/Headset 165
Dikerphone/Headset #120, #1323
FlexSet is equipped with a speaker. The FlexSet is also equipped to operate as a speerse without lifting the handset. Pressing the speakerphone (SPKR) key will automaophone and speaker, enabling handsfree conversations with handset remaining on itss of using the speaker key, such as: in conjunction with a headset, or when the key is pg the HANDSET/SPKR key (handset/speaker switchover). When using the FlexSet 1set when speaking.
ote: Microphone is not available for FlexSet 120L and for any FlexSet programmed for H
g Speakerphone for handsfree conversation:
hen handset is on cradle: When handset is on the cradle and the SPKR key flashee flashing SPKR key or you can make a call by using one of the methods described o
itchover from speakerphone to handset: When you are using the speakerphonersation, lift handset. The SPKR key LED will go off.
chover from handset to speakerphone: When you are using the handset and wPKR key, then when the LED is lit, replace the handset on the cradle.
onnecting calls: There are two ways to disconnect calls:
essing the lit SPKR key, when the handset is on its cradle.placing the handset onto the cradle when the SPKR LED is off.Monitoring (only when programmed for combined audio): When you are uker for group listening, press the SPKR key. When the LED is lit, the combined auersation, press the SPKR key again. The LED will go off.
Speak FlexSet 120/280 User Guide
splay Message Key LED
Whe• W ith a headset and the SPKR key is defined
w . When the key LED is lit, you are co dset and handsfree operation you must use th
• W n speak handsfree by pressing the flashing SP
• Sw e and want to use the handset for private co
• Sw ant to use the speakerphone, first press th
• Di1) 2) .
N
erphone/Headset 166
Di
n FlexSet is programmed for SPKR On/Off key:hen using headset (or handset is off cradle): When your FlexSet is equipped with the On/Off option, you can answer and disconnect calls by pressing the SPKR keynnected. Pressing the lit key will disconnect the call. In order to switch between hane HANDSET/SPKR key.
hen handset is on cradle: If the telephone rings and the SPKR key flashes, you caKR key. The key LED will now be steadily lit.
itchover from speakerphone to handset: When you are using the speakerphonnversation, lift handset. The SPKR key LED will remain lit.
itchover from handset to speakerphone: When you are using the handset and we HANDSET/SPKR key, then when the LED is lit, place the handset on the cradle.
sconnecting calls: There are two ways to disconnect calls:Pressing the lit SPKR key.Returning handset or pressing the hookswitch when the HANDSET/SPKR key is off
ote: These features can only be activated if you have programmed keys.1. To program SPKR key, use access code #120.2. To program HANDSET/SPKR, use access code #1323.
Speak FlexSet 120/280 User Guide
splay Message Key LED
WheOn/O
WheHeadto opcan aWhekey
To d1. Pr
N
defined (fixed)able keys,
unction to all the system
customer)
up/down,eadset levels;
vel, cadence;isplay lists
Message waiting lamp
Display panel,2 lines, 40 characters each
24 user programmablekeys with LED indicatorsfor dial number ortelephony features
D-Z (Zip Tone)
erphone/Headset 167
Di
n FlexSet is programmed as Headset Only and for SPKR ff key:
n your FlexSet is equipped with a headset and the set Only feature is activated, and the SPKR key is set erate as an On/Off (connect/release) switch, then you nswer and disconnect calls by pressing the SPKR key. n the key LED is lit, you are connected. Pressing the lit will disconnect the call.
isconnect the call:ess the lit SPKR key.
otes:1) This feature can only be activated if you have a programmed SPKR key. To program a SPKR key, use access code #120.
2) Contact your system administrator who can program the SPKR key to operate as an On/Off switch.
3) When the FlexSet 280D-Z model is used, the ring tones are sound only at the headset and
not from the speaker.4) If the FlexSet is defined as Headset only
(see page 84), the speakerphone will not operate.
4 system programmidentical fkeysets in
Dial pad(key pad)
Earpiece,electronicringer
Headset(purchased by the
Microphone
Volume adjusts hringer lescrolls d
FlexSet 280
S FlexSet 120/280 User Guide
splay Message Key LEDSpee
You privacan To p1. D A T L I B R A R I E S
O N
2. D A T L I B aaaaa
3. Scth A T L I B aaaaa
xx4. D
A T L I B aaaaaxx dddddddddd
utside line access codeibrary numberutside telephone number
peed D
Pres
Possserv
1. Dial page
2. Pres
Not
ialing: Programming Private Library 168
Did Dialing: Programming Private Library #193
may be allowed to program or update your telephone with your own te (personal) Speed Dial directory. This directory of speed dial numbers
be accessed only at your station line.rogram or change a Speed Dial number:ial PRIVATE SPEED CALL feature code #193. P R I V
ial the relevant Library Number (7000 7009) or P R I V
roll through the library by pressing the or , en P R I V
xxxial the outside line access code.
or
s a programmed outside line feature key.
ible outside line access codes are: trunk number, trunk group number, dial ice, routing access, or another public/private library number.
the outside telephone number (use special codes shown in table on 170). P R I V
xxxs [SPKR] to release or continue scrolling with the volume keys.
e: A new number programmed into a previously defined private library number will replace the old number.
x = Oa = Ld = O
Speed FlexSet 120/280 User Guide
splay Message Key LED
To d1. D A T L I B R A R I E S
O N
D
S A T L I B aaaaa
2. D A T L I B aaaaaC E L L E D
3. Pr
Dialing: Programming Private Library 169
Di
elete a single number from memory:ial PRIVATE SPEED CALL access code #193. P R I V
or
ial the relevant Library Private Number (7000 7009)
or
croll through the library by pressing the or . P R I V
ial cancellation code . P R I VC A N
ess [SPKR] to release or continue scrolling with the volume keys.
Speed FlexSet 120/280 User Guide
splay Message Key LED
The hone number.
N system (defined system- the error message LENGTH
y number of digits
isplay)
display)
y)
Dialing: Programming Private Library 170
Di
following table defines the special codes that may be used as part of the outside telep
Table of Special Dial Codes
ote: The number of digits that can be programmed, including dial codes, is limited by thewide). Should you try entering a longer digit string than allowed, the system will giveEXCEEDED, and programming will stop.
Codes Description
X Used to delay dialing by X seconds (X = 1 to 9)
#0 Stop dial (end of outside number)
#1 Outpulsing wait period during which user is able to dial an
#2 All digits following will be Dial Pulse
#3 All digits following will be DTMF
#4 Inhibits display (for Call Accounting System and FlexSet d
#5 Enables display (for Call Accounting System and FlexSet
#6 Wait for second Dial Tone
#8 Display ‘-’ (for Call Accounting System and FlexSet displa
#9 Calibrated Opening on trunk (Flash)
Dial out
## Dial # out
S FlexSet 120/280 User Guide
splay Message Key LEDSpee
Dialbasicsystecom
To dDia aaaaa xxxxx
L dddddddddd
N
E R D E S T N U M
Outside line access codeLibrary number or nameOutside telephone number
peed D
ialing: Using Private and Public Libraries 171Did Dialing: Using Private and Public Libraries
ing a number through your Private Library or system Public Library is ally the same, therefore the process is described generally for both dialing ms. If Public Speed Dialing is available on your system, consult your
pany directory for library numbers.
ial a Public or Private Speed call number:l Speed call library number (Private or Public). L I B .
D I A
otes:1) In some cases (as defined by Class of Service) the Speed Dialing number must be followed by a Forced Account code.When a Forced Account code is required, the distinctive dial tone will be heard after dialing the speed call library number.
2) Certain speed dialing numbers require that you dial the relevant outside line access code. When required, the dial tone will be heard after dialing the speed call library number. The display will show: E N T
x = a = d =
S FlexSet 120/280 User Guide
splay Message Key LEDSplit
Splitdefin3-waExclin anthe Eon hExclExcl
N
Status
rce (first party)
tination (second party)
plit Cal
The folFlexSe
l 172
Di Call #1321, #1322
call allows you to alternate between two other parties, by pressing keys ed as Exclude Source and Exclude Destination. The feature also allows y conversation by merely pressing one of the keys, Exclude Source or ude Destination, when the key is steadily lit. This feature can be activated y sequence, any number of times. When you speak privately, with either xclude Source or Exclude Destination, the other party is automatically put
old.ude Source: is the first party with whom a connection was made.ude Destination: is the second party with whom a connection was made.
ote: This feature can only be activated if you have programmed keys.• To program the EXCLUDE SOURCE key, use feature code #1321• To program the EXCLUDE DESTINATION key, use feature code
#1322
lowing table allows you to identify the progress of split calls when your t is not equipped with a message display.
LEDs
Exclude Source Exclude Destination
On Flashing Speaking privately with sou
Flashing On Speaking privately with des
On On 3-way conversation
Split C FlexSet 120/280 User Guide
splay Message Key LED
To a1. Pr W E R ( source# )
E X C L E X C LS R C E D E S T2. D
ei W E Rstination# ) F L A S H O N
3. Yow
4. Pr O N N E C Turce#) F L A S H O N
5. Pr O N N E C T ( dest# )F L A S H O Npa
Yo
6. Pr urce#) 3 - W A Yst# ) O N O N
If
7. Pran
all 173
Di
ctivate Split Call on conversation:ess [XFER]*. A N S
ial destination number, wait for answerther A N S
( deu can now alternate between the two parties and speak privately with one
hile the other is put on hold by pressing the relevant flashing key.
ess the flashing [EXCLUDE SOURCE] to speak privately with the first party. R E C( so
ess the flashing [EXCLUDE DESTINATION] to speak privately with the second R E C
rty
or
u can press the steady on key and then converse 3-way:
ess the lit [EXCLUDE SOURCE] or [EXCLUDE DESTINATION], then ( so( de
you want to converse privately again with any party:
ess either [EXCLUDE SOURCE] or [EXCLUDE DESTINATION] key.d the other party will again be put on hold.
Split C FlexSet 120/280 User Guide
splay Message Key LED
If yoconv
8. Pr
If yo
9. Pr
all 174
Di
u want to release the destination (second) party and return to 2-way ersation with the source:
ess [XFER]*
u want to release all parties:
ess [FORCED RELEASE].
S FlexSet 120/280 User Guide
splay Message Key LEDStop
Stopnumhas bstreacall
Whe1. Pr
P
top Dia
Not
l 175
Di Dial # or #1300
Dial accelerates sending your call to the external destination or network ber. This feature enables you to tell the system when dialing out on trunks een completed. You can send a signal to the system indicating the end of a m of dialed digits. In response to your command the system sends your immediately towards the destination without waiting interdigit time out.
n you have finished dialing an outside line:ess [#] on the dial pad.
or
ress the [STOP DIAL] key.
e: To program a STOP DIAL key, use feature code #1300.
T FlexSet 120/280 User Guide
splay Message Key LEDTran
You systecall portsautoregu“Symtrans• Sc• Un
anth
R N A L xxxxx
W E R xxxxx
O N N E C T yyyyy
ransfer
To per1. Pres
2. Dial
3. Liste
4. Wait
5. Ann
6. Pres
7. Presor do
176
Disfer #122
can transfer both internal and external calls to other users within your m or outside it. A call can be screened or unscreened. Transfer routes a
you received to an idle station. It can also link a call you held to other . When Auto transfer is defined at your station, dialing a number will
matically transfer that number. Remaining procedures are the same as lar transfer (see “Glossary” in Appendix A, at the end of this manual, and bols Used in This Guide” on page ix, for a fuller explanation of Auto
fer).reened Transfer: You may announce the call before transferring.screened Transfer: You may transfer the call without a prior nouncement. When the destination is busy, hanging up will in effect cause e system to camp on (external call only) to the busy station.
form screened transfer of an established call:s [XFER]* (see page ix).
the required number or press a DSS key. D I A L
n for the ringback tone I N T E
for answer
ounce call, then
s [SPKR] or hang up to complete transfer, or A N S
s [XFER] to return to the calling party (when transfer destination is busy R E C
es not answer).
Trans FlexSet 120/280 User Guide
splay Message Key LED
To p1. Pr
2. D
3. Li R N A L xxxxx
4. Pr
WheWheauto
Shou S xxxxx yyyyyN S W E R xxxxx mes
Shou Y xxxxx yyyyyY xxxxxmess
Whe
1. Fi
2. Pr
A
N
tation unanswered or still busyriginal caller (first party)
fer 177
Di
erform unscreened transfer of an established call:ess [XFER]* (see page ix).
ial the required number or press a DSS key. D I A L
sten for the ringback or busy tone I N T E
ess [SPKR] or hang up to transfer call.
n transfer is not completed:n an unscreened call is either busy or unanswered, the call will matically return to you after a system-wide time-out period.
ld the station remain unanswered (NANS) you will receive the following N A NN O Asage:
ld the station still remain busy (SBSY) you will receive the following S B SB U Sage:
n either of these above messages are received (telephone rings):
rst answer the return call then either
ess the [CAMP ON] key (for an explanation of Camp On, see page 42)or
sk calling party if they want to transfer to another party or to hang up.
ote: When you press the Camp On key the call will automatically camp on to the station from which the call was transferred. This procedure can be carried out any number of times.
x = Sy = O
Trans FlexSet 120/280 User Guide
splay Message Key LED
To trTypiparty
1. D
2. Pr
3. Pr
4. Pr
To cAftetrans
1. Pr
N
fer 178
Di
ansfer a held call:cally, use transfer of a held call to connect an incoming call to the held , such as when you have to locate someone for a caller.
ial a number or receive a call while the first call is in hold.
ess [XFER].
ess the winking button associated with the held call.
ess [SPKR] or hang up to transfer a call.
ontinue as Broker/Consultation/3-Way Conference Call:r pressing the winking button associated with the held call, before ferring the call:
ess [XFER] as required (see page 34).
ote: The held port must be on a DSS, Loop, Line or Trunk key.
T FlexSet 120/280 User Guide
splay Message Key LEDTurr
The connmodattacbuttonum
12
23
3
23
Partner
urret C
onsole 179Diet Console
Turret Console is a single telephone position comprised of two soft-ected FlexSets 280x, each having up to three FlexSet 40B expansion ules attached. The combination of two FlexSets provides the ability to h up to 240 buttons to the complex giving a total of 288 programmable ns. Expansion modules provide fast, single-button access to a large
ber of stations, trunks, groups, or speed dial libraries.
1 2 31
12
23
31 2 3
1
Primary
12
31
Turre FlexSet 120/280 User Guide
splay Message Key LED
The operprim
BothPresprim
All tseco
To mRDbu
To mFrD
1. E
1.
···
dules will initiate a call from the primary
t Console 180
Di
turret console is comprised of two fully configured FlexSets that can be ated independently one of another. One of the phones is defined as a ary and the other as a secondary (partner).
FlexSets’expansion modules are operated by the primary FlexSet. sing a DSS button on any of the six expansion modules activates the ary FlexSet.
he expansion modules may operate a secondary FlexSet, provided the ndary FlexSet is in dialing mode and the primary is not.
ake a call from the primary FlexSet:efer to “Making Calls: External and Internal” on page 102. ial the number of your contact from the primary FlexSet, or press a DSS tton on the primary FlexSet or on any of the six expansion modules.
ake a call from the partner FlexSet:om the partner FlexSet, dial the number of the person to call, or press a SS button on the partner FlexSet, ornsure that the primary FlexSet is not in dialing mode1.
Dialing mode means either of the following:The telephone is in off-hook stateSPKR or XFER button is pressed Dialing process is in progress If both FlexSets are in dialing mode, pressing a DSS button on any of the six expansion moFlexSet
Turre FlexSet 120/280 User Guide
splay Message Key LED
2. P
3. Pex
To aR
P
Li
Pex
To aP
Li
P
t Console 181
Di
ress [SPKR] button or lift the handset of the partner FlexSet.
ress the relevant DSS button on the partner FlexSet or on one of the six pansion modules.
nswer a call at the primary FlexSetefer to “Receiving Calls / Answering Calls” on page 149.
ress [SPKR] button on the primary FlexSetorft the handset of the primary FlexSetorress a DSS button flashing on the primary FlexSet or on any of the six pansion modules.
nswer a call at the partner FlexSetress [SPKR] button on the partner FlexSetorft the handset of the partner FlexSetorress a DSS button flashing on the partner FlexSet.
Turre FlexSet 120/280 User Guide
splay Message Key LED
OperYouand Flex
OperTo cFlex
Butt
Buttprog
Buttprog
The phonpartn
For
t Console 182
Di
ating a primary FlexSet can control a call conducted at a primary FlexSet using the Hold, Transfer Toggle Between Calls functions programmed into buttons on the primary Set and all six expansion modules.
ating a partner FlexSetontrol a call initiated at a partner FlexSet, use buttons of the partner Set only.
on Programming
ons on the expansion modules attached to the primary FlexSet can be rammed in the same way as buttons on the FlexSet itself.
ons on the expansion modules attached to the partner FlexSet can be rammed with dial numbers, Loop, Boss Group lines, Page_Q, Wait_Q.
three primary expansion modules can be programmed from the primary e only. The three partner expansion modules can be programmed from the er phone only.
the instructions on buttons programming refer to page 135.
W FlexSet 120/280 User Guide
splay Message Key LEDWait
Thisfor y
To v1. Pr T I N G nn
Num
N
Number of waiting calls
aiting
Calls Display 183Diing Calls Display #1325
feature provides you with the ability to view the number of calls waiting ou.
iew the amount of waiting calls while in conversation:ess [CALLS WAITING]. W A I
ber of waiting calls flashes on the display.
ote: This feature can only be activated if you have a programmed key. To program a key, use access code #1325. See also “ACD & UCD Groups: Calls Waiting Display (ACD only)” on page 5.
nn =
W FlexSet 120/280 User Guide
splay Message Key LEDWait
The indictoneknow
• Co W E R xxxx y
• Pr
• Re
• Coincon
riginal conversing party’s number or e
aiting caller’s number or name
aiting
• Pres
• Pres
• PresACD
• Presis avpara[XFER
Calls Receiving 184
Diing Calls Receiving
presence of the waiting call tone or voice paging tone or muted ring ates that another call is waiting for you to answer. When you hear this
, or the second row displays any of the special call waiting messages, you that a call is waiting and you have the following choices:
ntinue the current call and ignore the waiting call. A N Syyy
ess [HOLD], then when you hear a ring, answer the waiting call.
lease the current call, wait for a ring, and then answer the waiting call.
ntinue the current call and press any flashing button to have a new oming call join the conversation in a 3-way mode (this option is available ly if your FlexSet is defined with the Auto_Join parameter).
s [DIVERT CALL] if available (see page 56).
s [CALLS WAITING] to view the number of waiting calls (see page 183).
s [CALLS WAITING ACD#] to view the number of waiting calls for a specific group (see page 5).
s [XFER] to put the current call on hold, answer the waiting call (this option ailable only if your FlexSet is defined with Answer Call Waiting with HF meter). Depending on your Class of Service definitions, any further ] will establish one of the four call types described on the next page.
x = onam
y = w
Waiting Calls Receiving 184-a FlexSet 120/280 User Guide
Display Message Key LED
All the following features are activated after the waiting call is answered. For more information, see also “Broker/Consultation/3-Way Conference Call” on page 34.
To activate a Broker call:
1. Press [XFER] to alternate between parties (any number of times).2. Then either
• Press [SPKR] or hang up in order to allow conversation between the two partiesor
• Press [FORCED RELEASE] to release all parties and press [SPKR].
To activate a Consultation call:When your conversation is concluded, press [XFER] to return to the original call (the consulted party is released).
To activate 3-Way call:• Press [FORCED RELEASE] to release the third party and to return to original
call (same as consultation call)or
• Press [XFER] to connect all three parties.
To activate combination of Broker/Consultation/3-Way Conference calls:1. Press [XFER] to put the third party on hold.
2. When you have concluded your private conversation, press [XFER] to complete a 3-Way Conference Call.
W FlexSet 120/280 User Guide
splay Message Key LEDWak
You answfeatuwak
To e1. Pr E U P
E M P T Y O F F
2. To E R T I M EO N
3. D08 E U P H H : M M pm
O N4. D
E U P H H : M M pmam O N
= Hour = Minutesor am
(S
akeup
5. Liste
Not
To che1. Pres
2. Scro
3. Pres
185
Dieup #173
can program your telephone to call you at a designated time. If you do not er you will be called three times more, at one minute intervals, before the re cancels. In some systems if you do not answer by the third ring, the
eup call will be routed to the attendant and a wakeup report will be printed.
nter a Wakeup request:ess [WAKE UP] or dial #173. W A K
L I S T
add another wakeup time, dial activation code . E N T
ial in the time (4 digits required [12 hour clock] using leading zeros e.g. 05 for five past eight) W A K
ial 2 for AM or 7 for PM.
n for the confirmation tone.
e: Should you hear the reorder tone, Wakeup is denied at your station (as defined by Class of Service). In order to make use of this feature request the attendant to activate the Wakeup at your station.
ck Wakeup list:s [WAKE UP] or dial #173. W A K
ll with to see next wakeup entry.
s [SPKR] to release.
HH MMpm
kip this step when the wakeup time list is empty)
Wake FlexSet 120/280 User Guide
splay Message Key LED
To aYourhearmus E
F L A S H I N G
1. Pr W E R W A K EO N
2. D O Z E O NO N
3. Li
4. H
N
To c1. Pr E U P H H : M M pm
O N2. Sc
3. D
4. Li C E L L E D
N
up 186
Di
nswer a Wakeup call: telephone will ring at the requested time. On answering the call, you will either a recorded message, music or the distinctive dial tone. If you hear ic or the distinctive dial tone: W A K
ess [SPKR] or hang up A N S
orial Snooze feature code #4. S N O
sten for the confirmation tone.
ang up.
ote: When you activate Snooze, Wakeup will recycle and your telephone will ring again after a system-wide defined time period.
ancel a Wakeup request:ess the lit [WAKE UP] or dial #173. W A K
roll with and stop at the reminder you want to cancel.
ial cancellation code .
sten for the confirmation tone. C A N
ote: If you have entered a number of wakeup requests and your telephone is not equipped with a display unit, do not scroll. The forthcoming wakeup will be cancelled. Continue the cancellation procedure separately for additional times.
W FlexSet 120/280 User Guide
splay Message Key LEDWhis
Thisactutonethe cconvto ke
To a1. Pr P R P A G E
O N
2. D P E R P A G Elled # or name ) O Nst
hisper
3. Liste
4. Begihear
5. Disc
Page: Activation 187
Diper Page: Activation #1744
feature allows an authorized user to break into an ongoing call, without ally interfering, by whispering to one of the conversing parties. Whisper , in and out, is heard by the side whispered to. The second party engaged in onversation hears neither tone, nor the whisper. The whisperer cannot hear ersing parties, until the party whispered to answers. The party whispered eps hearing the second party and hears the whisperer in lowered volume.
ctivate Whisper Page:ess [WHISPER] or dial feature code #1744. W H S
ial required station number or press DDS key pre-programmed with this W H S( caation dial number
n for the whisper tone.
n whispering when the tone stops (second conversing party does not you).
onnect when the conversation is concluded.
Whisp FlexSet 120/280 User Guide
splay Message Key LED
N
W H I S P R lled # or name )
H O O K B Ylled # or name)
er Page: Activation 188
Di
otes:1) The feature can also be activated while you are silent monitoring the whispered party (see page 163). Then you can be heard by the whispered party as well as hear the two conversing parties.
2) When you hear reorder tone the station is protected from receiving whisper paging calls, the display will then show: D N D
( ca3) If receiving party rejects your whisper page, you will hear reorder
tone and the display will show: O N -(ca
W FlexSet 120/280 User Guide
splay Message Key LEDWhis
ThiswhishearvoluPagethe wthe f
To re1. Li
2. LiP R P A G E xxxx F L A S H I N G
O N N E C T xxxx O N
hisperer number/name
nd conversing party number/name
hisper
To reje1. Pres
The
2. Con
3. If reqwhis
Not
Page: Receiving 189
Diper Page: Receiving
feature allows a user engaged in a conversation to receive a message pered by another station. The user engaged in the conversation keeps ing the second conversing party and hears the whisperer in lowered me. The second conversing party does not hear the whisperer. The Whisper tone is heard before the message is delivered by the whisperer and after hisperer disconnects. When the user hears the Whisper Page tone he has
ollowing choices:
ceive Whisper Page:sten for the whisper tone.
sten to the whispered message when the tone stops.W H S
ct an ongoing Whisper Page (Do Not Disturb Whisper):s [DND WHISPER] upon receiving notice of an incoming whisper page. Whisper Page message disappears.
tinue talking privately with the second party.
uired, press [DND WHISPER] again to enable your FlexSet to receive other per calls.
es:1) If the second party hangs up the call while you are in whisper R E Cmode, you may continue to converse with the whispering party
without the need to reestablish the call.2) To program a [DND WHISPER] key, use feature code #1745 (see also
“Whisper Page, Receiving: Turning On/Off” on page 191).
x = W
y = 2
Whisp FlexSet 120/280 User Guide
splay Message Key LED
To p1. As
2. Pr W E R xxxxO N(o
co
3. Ta
4. Afor
N
To in1. D
P R P A G E xxxx F L A S H I N Gnu
x 3way yyyyO NN
er Page: Receiving 190
Di
ut the second party on hold and talk privately to the whisperer:k the party you are conversing with to hold on.
ess the flashing DSS key pre-programmed with the whisperer dial number A N Sr the flashing second LOOP key). Those keys are then lit. The original nversing party is put on hold.
lk to the whisperer.
ter the whisperer disconnects, you are automatically reconnected to the iginal conversing party.
ote: If you double-press the flashing DSS key, this will initiate a 3-way call, i.e. the whisperer will hear you and the second party.
itiate a 3-way call and add the whisperer:ouble-press the flashing DSS key pre-programmed with the whisperer dial
W H Smber (or the second LOOP key). Those keys are then lit.
xxx
ote: While in established 3-way call, pressing [XFER] allows you to switch between different three party functions defined for your FlexSet (see page 34).
W FlexSet 120/280 User Guide
splay Message Key LEDWhis
ThisDNDneedactivfromwhis
To in1. Pr W H I S P E R O F F
O F F
D W H I S P E R O NO N
2. Li
W H I S P E R O NO N
W H I S P E R O F FO F F
hisper
To ena1. Pres
or
2. Dial
3. Liste
Page, Receiving: Turning On/Off 191
Diper Page, Receiving: Turning On/Off #1745
feature allows you to block your FlexSet from receiving Whisper Page. Whisper Page can be turned On or Off according to individual station
s. If you invoke DND Whisper while in conversation, the feature will be e for the duration of that conversation only. If you activate DND Whisper idle, the feature will block your FlexSet from receiving all the following per pages.
hibit your FlexSet from receiving whisper calls:ess [DND WHISPER] D N D
or
ial DND Whisper feature code #1745 followed by activation code . D N D
sten for the confirmation tone.
ble your FlexSet to receive whisper calls:s the lit [DND WHISPER] D N D
DND Whisper feature code #1745 followed by cancellation code . D N D
n for the confirmation tone.
Gloss FlexSet 120/280 User Guide
Acce in access to an outside line or a Coral
nd the connection of CAP, CCM and
At transferring them to their required feature controls.
to which a call is to be transferred ot necessary. This feature is typically .
C phical location.
e available to the telephone line user. nal telephone is marked with two ned differently. In order to increase econdary COS, but only one COS mode the telephone is marked by a (see ”Class Of Service (COS)
C the public network (through the tation. (Number listed in the local
y
ary A-1
ss Code Number A series of digits which must be dialed or keyed in order to gafeature.
APA Application Processor Adapter. Enables data line connector, aother FlexCT features.
tendant/Operator The individual responsible for answering incoming calls and destinations, as well as attending to trunk, system and station
Auto transfer When auto transfer is defined at a station, dialing the numberwill automatically transfer the call; use of the XFER key is nutilized by attendants (see also ”Transfer/Xfer” on page A-5)
entral Office (CO) Area switching facility serving customers in a defined geogra
Class Of Service(COS)
A Class Of Service (COS) consists of a list of features that arHowever, the user may be denied certain features. Each interclasses-of-service, Primary and Secondary, which can be defiflexibility, Coral allows switching between the Primary and Scan be utilized at a time. When the telephone is in check-out system-wide defined COS and the user is denied this feature Switchover” on page 45).
O Trunk Number(Incoming)
The number that is dialed by an outside telephone user from Central Office) in order to call into the Coral for an internal stelephone directory).
A p p e n d i x A - G l o s s a r
Gloss FlexSet 120/280 User Guide
on' is stored. Programming the t is field or remotely modifiable.
ant digits by pressing the number on tination. Dial also means pressing a
rerecorded announcements into the transfer messages, or advertisements.
a defined key. DSS can also be used is can be done by pressing the med stations.
efore having access to an outside outside line without dialing the
#" on the display. After dialing the ended number.
ailable for use.
), you will receive a reorder tone or ion, as defined in your system.
prietary telephones.
o n t . )
ary (cont.) A-2
Database The memory in which the 'flexible database system informatidatabase is usually carried out during installation, however, i
Dial For the purpose of this guide “Dial” means entering the relevthe DIAL PAD that operates a feature or sends a call to a deskey programmed with the feature or destination (DSS).
Digitized VoiceMessage System
(DVMS)
DVMS is the utility that provides the means for embedding psystem. Recorded messages can be informative, for example:
Direct StationSelection (DSS)
Permits you to make or transfer a call to an extension by usingon all accessible system ports. Instead of dialing a number thprogrammed key. Also provides busy lamp field for program
Forced AccountCode
A feature that forces the station user to dial an account code bline. A display equipped FlexSet user attempting to access anaccount code will receive the message "ENTER ACCOUNTaccount code, the user will be able to continue dialing the int
Idle A station or extension that is not ringing or busy, therefore av
Intercept If you misdial or dial an unauthorized code (restricted to youwill be routed directly to the attendant/operator/master extens
FlexSet This is the general term used to describe the FlexSet type pro
A p p e n d i x A - G l o s s a r y ( c
Gloss FlexSet 120/280 User Guide
ffect as pressing a preprogrammed akerphone facility. Off-hook ate a feature.
station is defined as a member of a act as if it is a multiline instrument.
veral loop keys are in use the station
s are in use the station will act as if it
effect as pressing the SPKR key.
Out access to a trunk or trunk group.
ystem.
the following: providing an external power supply
on.
busy or that does not answer, or that determined time-out period.
o n t . )
ary (cont.) A-3
Off-Hook Lifting the telephone handset from its cradle - has the same eLOOP, LINE or SPKR key, but automatically inhibits the Speprovides the dial tone, which then enables you to dial or activ
Line The line key is used for making and receiving calls when theboss group. When several line keys are in use the station will
Loop The loop key is used for making and receiving calls. When sewill act as if it is a multiline instrument.
Loop OriginatingOnly
This key is used only for making calls. When several loop keyis a multiline instrument.
On-Hook Replacing the telephone handset on its cradle - has the same
side Line AccessCode
A series of digits that must be dialed or keyed in order to gain
Port Provides access to a device, station or trunk from within the s
PEX Peripheral Expansion Module for FlexSet 280 series, enablesAdditional distance between FlexSet and the main cabinet, byinput, Connecting up to three FlexSet 40B units, Additional listen only headset/handset/tape recorder connecti
Recall-Automatic The call that you have transferred to another extension that isyou have put on ‘hold’, which has returned to you after a pre
A p p e n d i x A - G l o s s a r y ( c
Gloss FlexSet 120/280 User Guide
arious libraries, for example, Private feature your FlexSet must be essing the key; downward
phone (formerly called IST).
d it performs many activities dealing
n function, such as ACD/UCD group ACD/UCD groups and/or Boss
tore a frequently used number and ssing the single key. Speed keys can
ic function. If the function is not exchange equipment freed for other
o n t . )
ary (cont.) A-4
Scroll This feature enables you to display and check the contents of vSpeed-Calling, Reminder Calls, etc. In order to use the scrollequipped with a display. Upward scrolling is performed by prscrolling is performed by pressing the key.
SLT Single Line Telephone - This is the standard off-the-shelf tele
Station/Extension Each Coral internal telephone is called a station/extension anwith input and output along the communications system.
Station Group A number of stations linked together (members) for a commoor Boss group. A station can be defined as a member of manygroups.
Speed Key This is a programmable key that allows you to permanently sthen make a call or transfer a call to another telephone by prebe programmed for both external and internal calls.
Time-Out A predetermined period of time allowed to complete a specifcompleted, for example dialing, the caller is dropped and theusers. See also ”Recall-Automatic” on page A-3.
A p p e n d i x A - G l o s s a r y ( c
Gloss FlexSet 120/280 User Guide
the XFER (Transfer) key. XFER es you to either transfer the call, or rovides one of the following: music, wide. If your Coral is connected to f the XFER key. The XFER key is flash on trunks. In some systems, if carried out by dialing ‘1’ instead of
utomatically when you dial a number
t the customer’s location.
outgoing function.
Trun r in order to gain access to a specific
FlexSets, each having up to three onsole” on page 179.
ion account code before accessing an sence of the account code. If the code ling is allowed. Except for
o n t . )
ary (cont.) A-5
Transfer/Xfer While engaged on a call you can initiate a feature by pressingprovides you with a special distinctive dial tone, which enablactivate a feature. XFER puts the second party on Hold and preorder tone, busy tone or no sound at all, as defined system-another PABX you may have to use the FLASH key instead oused for local Coral features, while the FLASH key is used toyou are not connected to a DTMF destination, transfer can bepressing the XFER key. In some systems transfer is applied a(see also ”Auto transfer” on page A-1).
Trunk An outside line from the telephone company that terminates a
Trunk Group A number of trunks linked together (members) for a common
k Number (Coral) The access code number that is dialed or keyed by station useoutside line.
Turret Console A single telephone position comprised of two soft-connectedFlexSet 40B expansion modules attached. See also ”Turret C
Verified ForcedAccount Code
(VFAC)
A feature that forces the station user to dial a secret authorizatoutside line. Before dialing is allowed, VFAC verifies the preis not present, dialing is blocked. When the code is found, diaverification, VFAC is the same as Forced Account Code.
A p p e n d i x A - G l o s s a r y ( c
Tones FlexSet 120/280 User Guide
tus of calls and features. While using ferent locations as each system is d, instead their general use is rious features and listen to the
B rd party has broken into, or is leaving
third party is listening (not used in
Bus busy.
icating that another call is waiting to
C a feature (for example Camp-On, or
B-1
Tones are audible signals of various frequencies that give information about the stathe Coral system, many different tones will be heard. These tones may vary for difcustomized during installation. Therefore, the sounds of the tones are not describediscussed below. In order to familiarize yourself with these tones, try accessing varesultant tone signals.The most frequently heard tones are:
reak-In/Break-OutTone
A warning tone received by a station user indicating that a thi(breaking out), an existing conversation.
Break-In WarningTone
Tone heard during the entire break-in period. Indicates that a North America).
y (Engaged) Tone When the destination you have dialed (extension or trunk) is
Call Waiting Tone Tone heard while engaged on a call or activating a feature indbe answered.
onfirmation Tone Tone heard when you have successfully accessed or activatedCall Forward).
A p p e n d i x B - To n e s
Tones FlexSet 120/280 User Guide
Dis es are in use at your telephone, for eceive calls, with either Call Forward eard between patterns of digits when
hen the following features are rd when the handset is lifted:
speakerphone (SPKR) key.
umber on the dial pad.
ature, or you have misdialed, etc., or:
orm on-hook and call later
.
r call is waiting to be answered.
n t . )
(cont.) B-2
tinctive Dial Tone(DDT)
The Distinctive Dial Tone (DDT) indicates that certain featurexample, when you have programmed your telephone not to rAll, or Do Not Disturb, and you lift the handset. DDT is also hdialing certain features, for example, Account Code feature. Wapplied at your telephone, the distinctive dial tone will be hea
• Call Forward All• Do Not Disturb• Messages Waiting• Secondary COS
Inside Dial Tone After off-hooking (lifting your handset from idle) or pressing
Key Click When defined for the FlexSet, a tone heard when pressing a n
Outside Dial Tone When connected to an external (trunk) line.
Reorder Tone A tone you will receive if you have tried to access a denied fe
• You have stayed off-hook too long before dialing• The station you have called has not answered in time. Perf• The station you have called is in Do Not Disturb status
Ringback Tone A tone heard when the destination you have dialed is ringing
Second RingbackTone
Indicates that the destination you have dialed is busy, and you
A p p e n d i x B - To n e s ( c o
Tones FlexSet 120/280 User Guide
ined through Ring Adjustment (see g calls ring twice as fast as internal
kerphone mode.
s a message waiting for you.
signated as VIP. Enables you to
V
W t a third party wants to break into the es not hear the tone.
a handset, the ringing tone is heard in
n t . )
(cont.) B-3
RingingInternal/External
Internal ring (also for network calls) characteristics are determ”Ring Adjustment” on page 153). However, external incomincalls, thereby giving an indication as to the calling source.
Speaker Tone Indicates that the second conversing party's FlexSet is in spea
Stutter A tone heard when the handset is lifted indicating that there i
Tick Tone A tone indicating that you may continue dialing.
VIP Tone A warbling tone heard when receving a call from a station deidentify an incoming call as a high priority call.
oice Paging Tone A warbling tone when using the paging facility.
hisper Page Tone A tone heard while engaged in a conversation, indicating thaconversation with a whisper. The second conversing party do
Zip Tone For FlexSet 280D-Z only. When using the headset instead of the earpiece.
A p p e n d i x B - To n e s ( c o
LED Indications C-1 FlexSet 120/280 User Guide
LED indications visually show the state of certain features. LEDs typically indicate that a feature is either activated (steady on) or is pending further commands or needs additional information (flashing). The LED indications usually go hand-in-hand with various messages when equipped with a display. When no display is installed the LED state becomes the message.
Off Indicates that the feature is inactive or the DSS destination is idle.
WINK A signal that flashes at a fast rate of 120 pulses per minute (400/100mS). Typicallyindicates that a call is on hold or park, normally the telephone does not ring.
FLASHING A signal that flashes at a slow rate of 60 pulses per minute (800/200mS). Typically indicates that a call is pending, in most cases the station will also ring.
STEADY ON Indicates that a feature programmed on that key is active. When defined as DSS, indicates that the port designated by this key is in use. When defined as a loop, line or speaker indicates that a call is in progress.
MESSAGE LAMP Dedicated LED for message waiting indication. The message lamp may be enabled or disabled system-wide. The lamp does not interfere with a programmed MSG key.
Note: In special cases the key may operate differently. See the relevant feature for explanations of various messages that can appear.
A p p e n d i x C - L E D I n d i c a t i o n s
ISDN FlexSet 120/280 User Guide
Ca ACTION
0
1 mber and call again*
2 stem manager
3 stem manager
4
5
6 stem manager
7 *
8
9
1
1
1 *
u m b e r s
Cause Numbers D-1
use # CODE MEANING
valid cause code not yet received
unallocated (unassigned) number check nu
no route to specified transit network notify sy
no route to destination notify sy
send special information tone
misdialed trunk prefix
channel unacceptable notify sy
call awarded and being delivered in an established channel no action
prefix 0 dialed but not allowed
prefix 1 dialed but not allowed
0 prefix 1 dialed but not required
1 more digits received than allowed
6 normal clearing (message displayed as text) no action
*If the message returns frequently notify system manager
A p p e n d i x D - I S D N C a u s e Nl
ISDN FlexSet 120/280 User Guide
1
1
1
2
2 mber and call again*
2
2
2
2
2
2 mber and call again*
2 stem manager
3
Ca ACTION
e r s ( c o n t . )
Cause Numbers (cont.) D-2
7 user busy (message displayed as text) call later
8 no user responding call later
9 no answer from user (user alerted) call later
1 call rejected call later
2 number changed check nu
3 reverse charging rejected
4 call suspended
5 call resumed
6 non-selecting user clearing
7 destination out of order call later
8 invalid format (address incomplete) check nu
9 facility rejected notify sy
0 response to status inquiry
*If the message returns frequently notify system manager
use # CODE MEANING
A p p e n d i x D - I S D N C a u s e N u m b
ISDN FlexSet 120/280 User Guide
3 *
3
3 *
3
3
3 call later
3
4
4 *
4
4 *
4 stem manager
4
4
Ca ACTION
e r s ( c o n t . )
Cause Numbers (cont.) D-3
1 normal unspecified no action
3 circuit out of order
4 no circuit/channel available call later
5 destination unattainable
7 degraded service
8 network out of order wait and
9 transit delay range cannot be achieved
0 throughput range cannot be achieved
1 temporary failure call later
2 switching equipment congestion call later
3 access information discarded no action
4 requested circuit/channel not available notify sy
5 preempted
6 precedence call blocked
*If the message returns frequently notify system manager
use # CODE MEANING
A p p e n d i x D - I S D N C a u s e N u m b
ISDN FlexSet 120/280 User Guide
4 stem manager
4 stem manager
5 stem manager
5
5
5
5
5
5
5 stem manager
5
6 stem manager
6 stination is correct, try again from compatible terminal, notify system is message returns
6 stem manager
Ca ACTION
e r s ( c o n t . )
Cause Numbers (cont.) D-4
7 resource unavailable, unspecified notify sy
9 quality of service not available notify sy
0 requested facility not subscribed notify sy
1 reverse charging not allowed
2 outgoing calls barred
3 outgoing calls barred within GUG
4 incoming calls barred
5 incoming calls barred within GUG
6 call waiting not subscribed
7 bearer capability not authorized notify sy
8 bearer capability not presently available call later
3 service or option not available, unspecified notify sy
5 bearer capability not implemented check dedifferent manager
6 channel type not implemented notify sy
use # CODE MEANING
A p p e n d i x D - I S D N C a u s e N u m b
ISDN FlexSet 120/280 User Guide
6
6
6 stem manager
7 stem manager
7 stem manager
8 stem manager
8
8 *
8 *
8 *
8 *
8
8 stination is correct, try again from compatible terminal, notify system if message returns
Ca ACTION
e r s ( c o n t . )
Cause Numbers (cont.) D-5
7 transit network selection not implemented
8 message not implemented
9 requested facility not implemented notify sy
0 only restricted digital information bearer capability is available notify sy
9 service or option not implemented, unspecified notify sy
1 invalid call reference value notify sy
2 channel does not exist
3 a suspended call exists, but this call identity does not no action
4 call identity in use no action
5 no call suspended no action
6 call having the requested call identity has been cleared no action
7 called user not member of GUG
8 incompatible destination check dedifferent manager
*If the message returns frequently notify system manager
use # CODE MEANING
A p p e n d i x D - I S D N C a u s e N u m b
ISDN FlexSet 120/280 User Guide
8
9
9 stem manager
9
9 stem manager
9 stem manager
9 stem manager
9 stem manager
9 stem manager
Ca ACTION
e r s ( c o n t . )
Cause Numbers (cont.) D-6
9 non existent abbreviated address
0 destination address missing, and direct call not subscribed
1 invalid transit network selection (national use) notify sy
2 invalid facility parameter
3 mandatory information element is missing notify sy
5 invalid message, unspecified notify sy
7 message type non-existent or not implemented notify sy
8 message not compatible with call state or messages type non-existent or not implemented
notify sy
9 information element non-existent or not implemented notify sy
use # CODE MEANING
A p p e n d i x D - I S D N C a u s e N u m b
Visit us at our website http://www.tadirantele.comEmail: [email protected]
Co ra l F l ex S e t 2 8 0 , 2 8 0 D , 2 8 0 D-Z , 120 , 120D and 120L
Us e r G u i d e
5 t h Ed i t i o n 2 0 0 4 ( u p d a t e 20 - Oc t -2009 )
Tadiran TelecomBusiness Systems Ltd.
International HeadquartersTadiran Telecom Business Systems Ltd.18 Hasivim Street P.O.Box 7607Petach Tikva 49170 IsraelTel. +972-3-9262000, Fax. +972-3-9262310
USA HeadquartersTadiran Telecom, Inc.4 Tri Harbor CourtPort Washington, NY 11050Tel. +1-516-632-7200, Fax. +1-516-632-7210
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