Reimagining the enterprise in thedigital age
Gary Lezama, Partner Technology StrategistOctober 16th, 2014
What’s on the mind of enterprise leaders in 2014?
Becoming moreresponsive
Transformingto a digital
Enhancing the customer
experiencebusiness
Transforming the travel experience
“Delta's 19,000 in-flight professionals are there for the safety and comfort of our customers, and equipping them with innovative solutions means they can better meet our customers' needs on board every flight. This is yet another way we're investing in technology to improve the customer experience.”
— Joanne Smith, Senior Vice President of In-Flight Service and Global Product Development, Delta Air Lines
Making digital business as usual
“There’s a lot of stakeholders within our ecosystem that depend on [the Olympics] content being delivered at a high-quality rate to anywhere and any device. The Microsoft Azure team is the same team that we worked closely with during the Beijing and Vancouver Olympics.”
— Rick Cordella, SVP & GM, NBC Sports
Making the world smaller for its employees
“Getting the right tools in the users hands in to allow them to focus on why we’re really here and that’s to build the safest, highest quality vehicles across the globe.”
— Kevin Purdy, General Manager of Information Technology, Toyota Motor Engineering & Manufacturing North America
8
Becoming a responsive, customer-obsessed enterprise
Transforming to a digital business
Tapping into new opportunities with the Internet of Things
Inspiring innovation across the company
Making information security a top priority
Connecting everything with the cloud
Sta
rtin
g
wit
h m
ob
ile
for
every
new
in
itia
tive
Building infrastructureto be flexible
Pro
tecti
ng
the
pri
vacy
of
cust
om
ers
Becoming more
responsive
Breaking down the walls
of the traditional workplace
Making it easy for employees to get
the same view of information
Encouraging collaboration across the business
Maki
ng m
ob
ile
an
d s
ocia
l “b
usi
ness
as
usu
al”
Helping employees todo their best work with
connected technologies
Moving faster to take on new opportunities
Enhancing thecustomer experience
Building teams
around the customer
Fin
din
g n
ew
ways
to c
on
nect
wit
h
cust
om
ers
on
line
Putting the
customer first in every decision
Anticipating customer
behavior and needs
Making every buyer feel understood
Creatinggreat customer
experiencesthat they will want to
share
Unders
tandin
g
your
cu
sto
mer’
s
ind
ustr
y
Engaging with customers across the channels they want to use
Empowering the front line
with direct access to information and tools
Responding to customers without delay
Workingsmarter
with intelligent automation
We’re reimagining Microsoft…
DigitalWork &
Life Experience
s
Cloud OS
Device OS &Hardware
Our CoreMicrosoft is the productivity and platform company for the mobile-first and cloud-first world.
We will reinvent productivity to empower every person and every organization on the planet todo more and achieve more.
Reimagining the enterprise with Microsoft
10
Deliver fluid experiences that transcend time, place, context, and device
Respond more quickly to changing business needs with a flexible, hybrid cloud
Unlock insights on any data and make smarter, faster decisions
Work like anetwork in amodern workplace
Devices & Mobility
Cloud Productivity & Enterprise Social
Business Insights & Mission Critical
CloudPlatform
Delivering fluid experiences that transcend time, place, context, and device
Our vision for a mobile-first world Opportunity
14
Our vision for the modern workplace Opportunity
Deliver the best experiencesto your customers with faster response and personalized service, anticipating trends and adapting quickly.
Connect everyonein real-timeto collaborate around the globe and make decisions faster than ever before, always listening to employees, partners and customers.
Work like a network
Our vision for the data-driven enterprise
16
Opportunity
Big data. Small data. Any data.
Empowereveryoneto analyze and visualize data, shareinsights, and collaborate with peers,using any device, anywhere.
Deliver acomplete platformwith end-to-end capabilities across internet of things, BI and analytics, data marketplace, data platform and a hybrid infrastructure.
The cloud can help enterprises move faster
Delighting customers withpersonalized experiencesand service
Entering new markets by innovating with digital products and services
Increasing employee productivity with ubiquitous access
Redesigning business processes
Acquiring new customers through new channels
Boosting business agility with instant-on capacity
Converting capital expenses to operating expenses
Redeploying IT talent onto more strategic projects
Speeding application development
Instantly scaling to meet demand
Platform
Productivity InsightsSocial
Opportunity
Transforming businesses with the Internet of Your Things
Envisioning the future
19
Improving customerexperiences with big data
Helping millions of victims of cybercrime fight back every day
Building thecity of the future
Skype Translator
20
Transforming to digital…and protecting assets in amobile-first, cloud-first world.
Reimagining the enterprise with Microsoft
Empowering people…to be responsive and makean impact from anywhere.
Activating the business…with customer-centricsolutions.
…comprehensive and connected solutions…
…culture of reliability, security and privacy…
Global excellence in hybrid cloud services…
…familiar and fluid experiences
…spanning consumer and business…
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
@GaryLezama
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