Covered in this Report
• This report covers the market size and market share of each end-user. It also includes geographical segmentation of the market.
• Technavio's report, Global Helpdesk Automation Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts.
• The report covers the market landscape and its growth prospects in the coming years.
• The report also includes a discussion of the key vendors operating in this market.
Global Helpdesk Automation Market
2015-2019
USA – CANADA – UK – CHINA – INDIA
Market Overview• In business enterprises, helpdesk technology assists
IT users in solving problems.
• In small and medium-sized companies, a helpdesk is usually handled by a single person with a contact number.
• In larger companies, a helpdesk is operated by a group of experts who have advanced software at their disposal to monitor and analyze IT problems and their patterns.
• The complexity of enterprise networks has caused software and IT systems to evolve.
• Technavio's analysts forecast the global helpdesk automation market to grow at a CAGR of 49.3% during 2014-2019.
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Automation Market 2015-2019,
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USA – CANADA – UK – CHINA – INDIA
Key Vendors and Regions
• BMC Software
• CA Technologies
• HP Enterprise Services
• LANDESK
• ServiceNow
• Atlassian
• Axios Systems
• Cherwell Software
• Freshdesk
View Our Report: Global Helpdesk Automation Market 2015-2019
• Americas
• EMEA
• APAC
Vendors Regions
USA – CANADA – UK – CHINA – INDIA
Key Findings
USA – CANADA – UK – CHINA – INDIA
• The integration of remote IT support software and helpdesk automation tools helps speed up the IT troubleshooting process.
• Therefore, enterprises are integrating network and system management software to enhance IT performance and convert underlying issues into trouble tickets automatically.
• Following this, the issues are addressed using remote helpdesk systems.
• The integration of helpdesks with IT management software is a trend that is expected to gain rapid traction during the forecast period and shape the growth of the market.
Key Questions Answered in Our Report
• What will the market size be in 2019 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
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Global Helpdesk Automation Market 2015-2019
66 Pages | SKU: IRTNTR6844
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