High Reliability Organisations — HRO’s
High Reliability Organisations (HRO) are organisations that operate in complex, high—hazard domains for extended
periods without serious or catastrophic failures. When we analyse their organisational behaviour, we see very specific
and distinguishable traits and modes of operation which make them very different.
Preoccupation With Failures Rather Than Successes
HRO’s know very well that silence does not equal safety and that the key to success is through specific culture of re-
porting and constant ‘hunting’ for key signs of the upcoming problems. They are acutely ‘risk aware’, which forms
their specific operational culture and shapes decision making practices.
Reluctance to Simplify
HRO’s are complex by definition and they accept and embrace their complexity. They do not explain away problems,
instead they have key risk management experts, measure correct upstream performance indicators and analyse complex
data for key signals. HRO’s have deeply rooted culture of transparency and ability to constructively criticise themselves
and in turn enable organisational learning necessary for its survival, high reliability and extraordinary low incident re-
lated losses
Sensitivity to Operations
HRO’s understand that the best picture of the upcoming trouble comes from the front line and invest heavily in people,
systems and processes aimed to ensure timely detection of issues. HRO’s have unique lines of reporting, accountability
and extraordinary leadership.
Contact Details:
Goran Prvulovic, Director and Principal Consultant
M: 044 8801 602
W: www.riskwisesolutions.com.au E: [email protected] ABN: 88 688 516 313
High Reliability Organisations — HRO’s
Commitment to Resilience
Resilience in HRO’s means the ability to know the risks, map and test critical controls, anticipate and know trouble
spots and ensure key redundancies are in place to regain control when it is lost or is about to be lost. HRO’s hold a dif-
ferent view of people which makes them highly capable of minimising occurrences of human errors, especially those
resulting in large consequences.
Deference to Expertise
Expertise, rather than authority, takes precedence in a HRO. When conditions are high-risk and circumstances change
rapidly, on-the-ground subject matter experts are essential for urgent situational assessment and response.
In many mainstream industries today, there are perceptions that high reliability organising (HRO) is something reserved
for nuclear, aviation, military or other similar ‘ultra – high’ risk environments. There are beliefs that becoming or even
embarking on this journey requires high expenditure, extreme difficulty and great safety record.
This is simply not the case. Every organisation regardless of the industry or cultural stage can embark on the HRO jour-
ney and benefit from the lessons learned from HRO's, in many cases almost immediately, under right guidance and sup-
port. High reliability organising incorporates innovative approaches in management of safety, risks, and key operational
processes, to deliver a new edge in high business performance. Start your journey today with RiskWise Solutions.
Contact Details:
Goran Prvulovic, Director and Principal Consultant
M: 044 8801 602
W: www.riskwisesolutions.com.au E: [email protected] ABN: 88 688 516 313
Principles of HRO Organising, Unlearning and Reframing Existing Paradigms
Course Duration - 8 hours (Day one)
Course Content:
Learning about key HRO Principles
First steps to becoming a HRO—identification of key risk signals and creating a ‘preoccupation with failure’ mind-
set
Learning beyond incident related data, resisting oversimplifications which impede organisational progress towards
HRO state
Creating a culture of sensitivity to operations
Reframing our understanding of people and perceptions within the HRO organisational context
Course Objectives and Outcomes:
Oversight of the past and current paradigms in managing safety, risk and reliability and introduction to new, practi-
cal and critical ways of managing these critical organisational inputs and outputs to candidates as a pragmatic alter-
native for improving business performance
Analysing current states in proactive management of risk and introduction of practical warning systems and pro-
cesses to create overall organisational preoccupation with failures and early detection of upcoming events carrying
large consequences
Analysing current organisational approaches creating oversimplification and damage, candidates are taken on a
journey towards challenging the ‘way we have always done’ the business and offered a range of different strategies
in resolving over complexity but at the same time not falling into the trap of oversimplifying and loosing the key
value from systems and processes
Candidates will examine new approaches in maintaining operational sensitivity to operations and modern, science
based outlook on the role of humans and management of human error
Goran Prvulovic, Director and Principal Consultant , RiskWise Solutions
M: 044 8801 602
W: www.riskwisesolutions.com.au E: [email protected] ABN: 88 688 516 313
Creating Effective and Mindful Leadership, Engineering Resilience
Through Pragmatic HRO Strategies
Course Duration - 8 hours (Day two)
Course Content:
Understanding how to build mindful and committed leadership, capable of growing trust, credibility and engage-
ment to create organisational resilience
Exploring the fine balance between HRO systems complexity and simplification in ensuring safety systems and
processes suit risk profile of the organisation
Evaluating and creating understanding of operational excellence, operational discipline and engineering resilience
in practice
Course Objectives and Outcomes:
Candidates will discuss and learn how to create a resilient organisation through mindful leadership and eight dimen-
sion of trust
Group will specifically learn key leadership techniques typically distinguishing leadership from management and
creating mindful leadership, specifically how to motivate, inspire and influence others towards creating resilient
teams
Team will learn why there are such large benefits in creating a culture of ‘deference to expertise’ in decision mak-
ing, including the art of ‘mindful enquiries’
Candidates will review past issues with paper based safety management system and learn how SMS is applied in the
HRO setting, as well as how to apply practical operational strategies to bridge the gap between traditional opera-
tional excellence and HRO
Through sharing and mutual discussions, learning teams will create detailed understanding about how to create re-
silience in practice, including application of defences in depth and the concept of multiple redundancies. Teams will
develop HRO action plans outlining some of the newly learned strategies applicable to their own organisations
Goran Prvulovic, Director and Principal Consultant , RiskWise Solutions
M: 044 8801 602
W: www.riskwisesolutions.com.au E: [email protected] ABN: 88 688 516 313
Reliability, Safety & Sustainability Through Leadership
About us RiskWise Solutions is a Western Australian Safety and Risk Management consultancy based in Perth. We Specialise in develop-
ment of safety leadership, organisational development, HSE technical services, human factors and operational discipline interven-
tions. We offer high quality, unique Occupational Health and Safety training and a range of risk management consulting services.
Our core belief is that safer operations are more reliable and more productive. Safety, reliability and better productivity can only
be created in environments where strong safety leadership and OHS knowledge exists at all organisational levels, especially at
work execution and frontline management levels. Through our leadership development programs, we deliver a range of services
aimed at developing practical, real life, world class leadership and risk management skills for line management, enabling them to
develop into true leaders and achieve efficient, sustainable and safe work execution. Our general risk management consultancy
and training services cater for a range of business needs in all industries.
At RiskWise Solutions the quality of our services and delivery is a non-negotiable value. We continuously challenge accepted in-
dustry paradigms in OHS and leadership by evaluating latest industry trends and customising our approaches and products with
the focus on a value for each particular customer.
We only deliver products and strategies proven in practice which will add value to your business and produce long lasting results.
Our services are delivered by reputable risk and leadership professionals who are highly educated, passionate and with many years
of experience in coaching and guiding organisations towards exceptional results in management of risks.
Contact Details:
Goran Prvulovic, Director and Principal Consultant
M: 044 8801 602
W: www.riskwisesolutions.com.au E: [email protected] ABN: 88 688 516 313
SERV I CES
Goran Prvulovic – Director & Principal Consultant MOccHlth&Saf, CPMSIA, RSP (Aust.)
Experienced risk management professional with over 27 years of operational,
leadership and HSE experience gained with a combination of large multination-
al client and contractor organisations.
Held a number of senior HSE and operational leadership roles in various indus-
tries managing large operational and multifunctional teams, mentoring and ad-
vising senior site and corporate decision makers.
Multi-industry experience stretching across mining, mineral processing, refin-
ing, transport, manufacturing and power generation.
Unique and practical perspective in approaching management and leadership
issues obtained through extensive operational and HSE leadership experience
and technical knowledge.
Exceptional communication skills, language and training strategies are specifi-
cally tailored to match target groups and ensure the message gets across in the
way that drives a critical thinking and permanent behavioural change.
Ability to provide clear, practical and highly effective training, mentoring and
imbedding of critical senior and front line leadership skills through an innova-
tive and interactive approach.
Extensive knowledge in human factors and reliability, development of learning,
just and flexible culture in organisations and management of catastrophic organ-
isational risks.
Great listener and creative thinker, driven innovation and practical, custom ap-
proaches in risk management and leadership.
QUALIFICATIONS Master of Occupational Safety and Health
Bachelor of Science (Processing)
Certificate IV TAA
Certificate IV Metalliferous Mining Operations – Processing
Diploma in Quality Auditing
Diploma of Leadership & Management
IFAP Injury Management Coordinator
Other VET Qualifications (full CV available)
L E A DE RS HIP P R O GRA M S
SAFETY LEADERSHIP & RISK DEVELOP-
MENT PROGRAM
IMPLEMENT STRONG OPERATIONAL
DISCIPLINE
SENIOR MANAGEMENT SAFETY PER-
FORMANCE IMPROVEMENT WORK-
SHOPS
RIS K M A NA GE M E N T
RISK PROFILING & CRITICAL RISK MAN-
AGEMENT
SIGNIFICANT INCIDENT INVESTIGA-
TIONS
OHS MANAGEMENT SYSTEMS
SAFETY CULTURE DEVELOPMENT
STRATEGIES
PROCESS HAZARD & RISK ANALYSIS
EVALUATION & ENHANCEMENT OF HSE
TEAM PERFORMANCE
PERSONAL COACHING & MENTORING
OHS T RA IN IN G S E RV ICE S
CUSTOM OHS & LEADERSHIP TRAINING
ROOT CAUSES ANALYSIS TRAINING
PRACTICAL RISK MANAGEMENT FOR
FRONT LINE LEADERS
LEGISLATIVE OBLIGATIONS
VARIOUS EMERGENCY SERVICES AND
RESPONSE COURSES
Contact Details:
Goran Prvulovic, Director and Principal Consultant
M: 044 8801 602
W: www.riskwisesolutions.com.au E: [email protected] ABN: 88 688 516 313