New Resident Welcome Packet
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Congratulations on your new home!These materials are intended to:
Help with your transition to your new home
Clarify roles and responsibilities for maintenance and upkeep
Provide safety tips for living in your home
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Make sure you: Review and make sure you understand
the terms and conditions of the lease you will be signing
Confirm move-in funds and have cashiers check ready to exchange for keys
Request or get room measurements for furniture placement
Add utilities in your name3
You will need to contact utility providers prior to move-in: Aurora Water (303-326-8645) Denver Water (303-893-2444) Xcel Energy (800-895-4999) Dish Network (888-825-2557) Comcast (800-266-2278) DirectTV (888-777-2454 ) Waste Management (Aurora only) (303-797-
1600) 4
Responsibilities include: Changing furnace air filter (every three
months) Caring for yard (same condition as when you
moved in) Sweeping snow from sidewalk Changing light bulbs Changing smoke and carbon monoxide
detector batteries when required Cleaning of gutters or notify owner if clogged
and difficult to access5
Owner responsible for the following: Roof repair and maintenance Hot water heater repair and maintenance Electrical repair and maintenance HVAC operation (furnace and swamp cooler) Plumbing repairs when not tenant related Appliances when not damaged by tenant
abuse
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You will be charged for the following: Clogged sinks Clogged toilets Leaks – from stowing items under sink Faucet knobs – from using too much force Broken windows, doors, glass or locks for
any reason Malfunctioning HVAC – when due to not
cleaning filter or not replacing filter regularly 7
Defined: Needs replacing or repair because it has been in use longer than its normal life expectancy Nothing has a life span of less than 5 years –
(except light bulbs and furnace filters) If all items are in good working order now, then
all items should be in good working order in 5 years
In you live in a home for less than 5 years, and it needs repairs or cleaning, then you are responsible for these expenses
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Required by lease: Inexpensive to maintain Protects tenant possessions Protects tenants in event home owner’s
insurer sues tenants for damages
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Owner may schedule to visit property: If no maintenance or other visits to
residence have occurred in last six months
For annual inspection prior to lease renewal
You will always be notified at least 24 hours prior to a visit (we will respect your privacy) 10
Notify owner before: Adding new pets Painting walls or ceiling or otherwise
making significant alterations to house Having guests stay over longer than ten
consecutive days Attempting any appliance or house repairs Posting of any signs to the outside of
house11
If your new home was constructed prior to 1978 there is the possibility of lead based paint having been used. You will be provided a pamphlet from the
EPA regarding the risks and hazards of lead based paint.
For further reading, please refer to: http://www.epa.gov/lead/pubs/leadprot.
htm 12
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