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A SERVICE VISIT REPORT ON
HOTEL HARMONY
PREPARED BY: PARTH B. PATEL
ROLL NO : 87
CLASS : S. Y. B. B. A.
GUIDED BY : SAWAN SIR RUPALA
(ACADEMIC YEAR: - 2008-09)
COLLEGE:-
R.P.BHALODIA COLLEGE, RAJKOT.
SUBMITTED TO:-
SAURASHTRA UNIVERSITY
RAJKOT.
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DECLARATION
I undersign PATEL B. PARTH, the student of R.P. Bhalodia Collegestudying in S.Y.B.B.A. hereby declares that this report is my own work and
has been carried out under the supervision of Lr.Sawansir Rupala.
The work has not been previously submitted to any other university for
any examination.
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ACKNOWLEDGEMENT
It is really a matter of pleasure for me to prepare this report at the
S.Y.B.B.A. level. So it is my duty to thank all those who had helped medirectly or indirectly in all possible ways.
I am very much thankful to the manager and receptionist of Hotel
Harmony, for being helping in understanding all the details for preparation of
this report.
I also thank to my family for helping me every time on my way.
PREFACE
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B.B.A. Degree is concerned with the study of business Administration of
various activities in India. Industries of all kinds need good trained
administrators so this course is offered by Saurashtra University.
India is a developing country in the world. Industrial activity plays an
important role in economic development of our country, so it is very crucial
to study the same.
In the B.B.A. course, we have a special subject for practical training of
business firm. Training in a firm has indeed been very faithful and very
interesting for the student. This training makes is easy to understand theworking firm. It was a good experience for me to visit the firm.
INDEX
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GENERAL INFORAMTION
SERVICE DEPARTMENT
MARKETING DEPARTMNET
FINANCE DEPARTMENT
PERSONNEL DEPARTMENT
FUTURE PLANS
SWOT ANALYSIS
CONCLUSION
SUGGESTION
BIBLIOGRAPHY
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GENERAL
INFORMATION
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Introduction
History
Form of business
Size of unit
Location
Registered office
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Introduction
In a Rajkot city, people are crazy for hotels. So many luxurious hotels arethere. The Hotel Harmony is one of the most prestigious hotels of the city.
It is a three*** hotel of Rajkot. It is a hotel as well as restaurant. I being a
citizen of Rajkot like this hotel for its every dish which served with
welcome drink. In a Hotel Harmony, prestigious staff and experienced
persons are available.
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History
The name of the organization is Hotel Harmony and property name is
Harmony Pvt. Ltd.
This organization was started in 2002. It is a private limited company.
The chairman and MD are Mr. Bhaudip Vala and Ram Mongrani.
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FORM OF BUSINESS
Business or industry is divided in three sectors. On the basis ofownership. In ownership there is a part private sector. In private sector there
is a joint stock company. They divided in two parts:
1. PUBLIC LIMITED COMPANY
2. PRIVATE LIMITED COMAPNY
The Hotel Harmony is Pvt. Ltd. Company.
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SIZE OF UNIT
There are three parts on the basis of size.
Small Scale Industry:All the industrial unit whose capital investment on plant and
machinery is up to Rs. 3 crores is known as Small Scale
Industry.
Medium Scale Industry:All the industrial unit with the capital investment of more than
Rs. 3 crores and up to about Rs. 100 crores are classified as
Medium Scale Industry.
Large Scale Industry:All the industrial unit with the capital investment of more than
Rs. 100 crores are known as Large Scale Unit.
The Hotel Harmony is a Medium Scale Unit.
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LOCATION
ADDRESS:
HOTEL THE HARMONY
Opp. Shastri Maidan,
Near Limda chowk,
Rajkot-360 001.
Telephone no:
912812240950
WEB:
www.hotelharmonyrajkot.com
This location is convenient location for them because in the
heart of the city, 2 kms from air-port, 1.5 kms from railway
station.
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REGISTERED OFFICE
Each and every company has to register its company at the registered
office.
Hotel The Harmonys registered office is TRADE CENTRE (Sardar
Nagar Main Road, Rajkot).
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SERVICE
DEPARTMENT
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INDEX
Introduction
Services
Equipments
Facilities
Food quality control
Food preparing system
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INTRODUCTION
Especially in case of hotel if the food or facilities are not good who are goingto have lunch or dinner over there? Obviously no one. The entire reputation
of hotel depends on food and service provided by it. So hotels handle the
services carefully. Here, in the Harmony service department is also handle
carefully.
Equipments
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LCD multimedia projector
Tripod screen
Computer system
Internet access Background music system
D.J. system
DVD,VCD,CD player and VCR
TV and Telephone
Over head projector
Slide projector
Laser pointer
White board
Conference kits
SERVICES
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The Hotel Harmony is the hotel and restaurant. So the main products are
various dishes of restaurant and various facilities of hotel. The restaurant is
internally styled to provide you a thoroughly restful, totally pampered,
marvelous ambience with superb hospitality.
PRODUCT MIX
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1. Room facility
A) Suits:-
Huge room with king size bed, spacious sitting area dinning table,
refrigerator, large screen television with prime satellite channels on
revolving top, huge bathroom with round bathtub and shower 24
hours. Hot and cold water and various toiletries shop, shampoo,
shaving kit with after shave lotion, shaving foam tooth brush, tooth
paste etc. Suitable for family, newly married couple or senior
executive.
B) Executive deluxe room:-
King size bad, spacious sitting area, refrigerator, television with prime
satellite channels on revolving top, bathroom with tub and shower, 24
hours. Hot and cold water and various toiletries suitable for couple,
family and senior executive.
C) Deluxe room:-
Separate two single bed, spacious sitting area, refrigerator television
with prime satellite channels on revolving top, bathroom with tub andshower, 24 hours. Hot and cold water and various toiletries suitable
for executives.
2. Facilities
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Running hot and cold water round the clock
Telephone with std dialing and net connectivity
Color television with satellite channels
Round the clock room services
Multi cuisines eating options
Laundry and dry cleaning services
Foreign currency exchange
Safe deposit lockers
Communication : fax, e-mail, net chamber
Travel desk Car parking area
Doctor on call
Banquet and conference facilities
Large hall 150(auditorium style)
Small hall 150(auditorium style)
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FOOD QUALITY CONTROL
As the hotel harmony is 3star hotel, it is concerned with quality of its food
and services. Its food is of course of best quality and services are also taken
care of.
The owner of the hotel harmony is very much concerned about the reputation
of hotel, so he surely takes care of food and services.
FOOD PREPARING SYSTEM
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Hotel the Harmony has well-equipped kitchen with all modern facilities of
cooking. It is behind the hotel.
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MARKETING
DEPARTMENT
INDEX
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Introduction
General marketing
Sales promotion
Services
Pricing policy
Main competitors
INTRODUCTION
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Marketing is process of planning and executing the conception pricing
promotion and distribution of ideas, goods and services to create
exchange that satisfy individual and organizational goals.
Generally in small or medium scale unit the function of marketing is
carried out by the owners of business or marketing manager.
PHILIP KOTLER defines a market as, An idea for potential
exchanges.
GENERAL MARKETING
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General marketing in hotel the harmony is done through newspaper,
letters, personnel approach, internet etc.
SALES PROMOTION
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It is that kind of marketing activity that increases sales volume. Today
sales promotion is a necessary and not merely a luxury or a fashion.
To facilitate sales promotion of company, some consumer service
should be taken care of. Hotel the harmony also takes such care. It
gives credit facilities to its regular customer in which a part payment is
to be paid in cash and outstanding can be paid within given period
time. It depends on situation.
SERVICE
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For the purpose of good marketing hotel the harmony offers sales
services like 24 hours, room service, safe deposit vaults, doctor on call
and free transfer to the destination to make consumer stay comfortable.
PRICING POLICY
Pricing policy means the company adopts its pricing method on it decides the
price of its product taking in consideration. Price involves all cost of
production and profit margin. Every company is required to decide or adopt
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the pricing method. Pricing policy of hotel the harmony is depend on cost of
food and other room services cost of maintenance of hotel building and staff.
As per as hotel the harmony concerned they are having fixed of rooms.
ROOMS- SINGLE OCCUPANCY-DOUBLE OCCUPANCY
Deluxe 1295 1795
Executive 1495 1995
Deluxe
Suite 2000 2500
Extra 400s
Person
MAIN COMPETITORS
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In Rajkot, there are many hotels all area over city. All thehotels of Rajkot are the competitors of the hotel theharmony. All the hotels like their own hotel silver palace,hotel k-rose, hotel galaxy, hotel imperial palace and manymore.
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FINANCE
DEPARTMENT
INDEX Introduction
Financial planning
Organization chart
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Capitalization
INTRODUCTION
Finance is life-blood of business. We need finance for establishing
running and also for expansion of organization. It is also needed for
establishing running and also for the production of goods and services as
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well as their distribution. It is available in form of working capital or fixed
capital. It can be for short term and long term.
Finance is that administration area or set of administrative function in
an organization which relate with the arrangement of cash and credit, so that
the organization may have the means to carry out its objectives as
satisfactorily as possible.
Financial management is that specialized function of general
management of finance and its effective utilization for the achievement of
common goals of organization. It covers functions of acquisition funds as
well as its allocation of funds for various uses. Thus, it is viewed as an
integral part of overall management.
FINANCIAL PLANNING
Financial planning is done to perform financial activities in order to
achieve basic objectives. A business is started with an aim to earn maximum
profit and that to with less input. Financial planning is done so that sufficient
quantities of funds are used wisely.
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No. of employees-200
Total turnover-5 crore
Budget-3% of turnover
Profit margin-ranging between 25% to 30% of last year
Bankers-iod
Accounting system-double entry
Accounting program me-ids
ORGANISATION CHART
FINANCE MANAGER
A/C STAFF COMPUTER STAFF
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CAPITALISATION
The term capitalization or the valuation of capital includes the capital
stock and debenture.
Capital is most required thing for any business sufficient quantity
should be made available not more or less. Capitalization includes both the
ownership and borrowed capital.
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FIXED CAPITAL:
Land and Building-3.5 crore
Plant and Machinery-3 crore
Vehicle-12 vehicles
Furniture and Fixture-1crore
Rate of depreciation-10% depends on nature of assets.
WORKING CAPITAL:
Cash: 10 lakhs
Debtors :2% of turnover
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PERSONNEL
DEPARTMENT
INDEX
Introduction
No. of employees
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Training and development
Wages and salaries
Recruitment and selection
Personnel records
INTRODUCTION
In all business concern there is one common element i.e. human
resource work force of an organization is one of the most important part
inputs of components. It is rightly said that people are single most important
assests. Management function is becoming increasing specialized.
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Personnel functions are particularly interested in personnel
relationship and interaction of employees human relationship.
NO. OF EMPLOYEES
Hotel the Harmony has about 200 employees in its staff. The working
hours for them are 8hours then after shift changes. There is no of day in a
weekend and employee should work also in festivals.
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TRAINING AND DEVELOPMENT
Training is an organized procedure for increasing the knowledge and
skill of employees for better performance on current job and prepares them
for and interested job.
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Development is a relative process. It concerns not only those activities
which improve job performance but also which ring growth of personality
helps an individual growth towards maturity and actualization of their
potential capacity.
In hotel Harmony, they train their employees for their service. They
train their both old employees and new employees internally and externally.
They also train them for any situation, the hotel suffer. i.e. fire-fighting.
WAGES AND SALARY
Wages are payment made to the employees as compensation for
organization. Although wages includes salary yet slight difference is there in
wages and salary. Wages has directly relationship with production while
salary on the other hand is remuneration paid to clerical managerial
supervisory staff. The main objective of such wages and salary
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administration is to control the cost to establish affairs and equitable
remuneration to all.
Wages and salary in hotel the Harmony are provided according to
Government Act. They give salary on monthly basis.
RECRUITMENT AND SELECTION
Well qualified and skilled work force can enable the company to climb
ladders of success. It is the primary duty of personnel department to procure
the right person for right job from right source at right cost.
In the hotel Harmony, recruitment is done by giving advertisement in
news paper and internet. Then HR manager and general manager select them.
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PERSONNEL RECORDS
Personnel records mean history of employees. Each and every
organization has to maintain a systematic record of its information aboutpersonnel regarding their job, recruitment, selection, demotion, transfer,
promotion, test-score, periodical appraisal, wages-salary, pensions, P.F.,
employee services and benefits safety provisions, labour disputes etc.
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Hotel the Harmony maintains information about its employees like
address proof, past records like previous job, attendance, records, salary
master register etc.
They maintain all these records by using file system in computer.
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FUTUREPLANS
FUTURE PLANS
Future is uncertain. But in business, future plan is must. There is aproverb in the root of business, or even in every field, where there is a will,
there is a way because life without will is like a body without soul.
Hotel the Harmony has also a aim or future plan to establish more and
more hotels in developed cities as Ahmedabad and Vadodara.
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SWOT
ANALYSIS
SWOT ANALYSIS
Strength:-
The main strength of the Harmony is unique services provided
by them. Its goodwill is also its best strength.
They have the loyalty of employees, loyalty of customers and latest
technology.
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Weakness:-
The one and only weakness of hotel Harmony is that the local staff do not
work in hotel.
Opportunity:-
The main opportunity every business are festivals. Hotel the Harmony
utilizes the opportunities very nicely.
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Threats:-
Hotel the Harmony is basically a restaurant. So, it always has to keep a
watch on quality of food and also on other services.
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CONCLUSION
CONCLUSION
Situated at the commercial hub are of city, this hotel is one of the best
hotel of Rajkot. The quality of food, quality of services provided over herecan be kept in the best category. The cooperation of its owners and staff
members is incomparable. Hotel the Harmony worth to be given a title of a 3
stars hotel and may be in future it may become a five stars. It has created its
own place on hotel business.
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SUGGESTION
SUGGESTION
As a student, I am yet too young to give any suggestion to suggestions
to such a big unit. They are running hotel the Harmony in the best possible
manner. But the only thing catches mind is the structure of building. Thehotel has their best facility among every hotels of Rajkot but all these are not
visible from outside, so that might be hurdle in attracting the customers.
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BIBLIOGRAPHY
BIBLIOGRAPHY
1. Management of Business Organization- Sherleker
2. Marketing Management - Philip Kottler
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