© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Universal CMDB, Configuration Manager & UD 10.x: what's new?
Ken Herold, Enterprise Software Consultant
[email protected] 2014
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2
Product Releases
Product ReleaseRelease
DateMost Recent Service Pack
Most Recent CUP(Cumulative Update Package)
Official End of Support *
UCMDB/DDM 8.0 Jan 2009 8.07 – Aug 2010 - Jan 31, 2013
UCMDB/DDM 9.0 Jun 2010 9.05 – Feb 20129.05.12 – May
2013Dec 31, 2014
UCMDB-CM 9.10/20/30
Dec 2010 9.31 – Jan 2012 - Dec 31, 2014
UD/UCMDB/CM 10.0 Jul 201210.01 – Dec
201210.01.7 – Sep
2013Jul 31, 2016
If you’re still running UCMDB 8.0x, it’s time to get the upgrade going!!
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3
Model UDM, Standardize &
Set Policies
HP Universal CMDBThe foundation for your Configuration Management System
IntegrateFederate
IT Environment
UniversalDiscovery
Normalize,Enrich orReconcile
DisplaySearchSimulateReport
Value by Enablement
BSM - Availability Manageme
nt
Continuity & Compliance -
CM
AM/UD - License
Compliance Management
SM - Incident &
Problem Managemen
tMDR’sHP Universal CMDBSingle Version of
TruthXS – IT
Financial Managemen
t
DCT – Data Center
Transformations
Direct
Value
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.4
The right user interface for the right user
HP Universal CMDB 10
• Available to all usersin the IT organization
• No learning curve• Search CIs, consult
related data, explore dependencies, edit properties and more…
• Used by UCMDB Adminsand power users
• Requires deep knowledge• Manage security,
discovery, integrations, reconciliation, modeling and more…
• Used by Config. Managers and business owners
• Ensure data quality, standardization, business continuity, authorized state and more…
UCMDB Browser Configuration Manager
UCMDB Admin UI
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.5
HP UCMDB Web Browser
New visualization for real time visibility
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.6
5 steps to gain more value from your UCMDB
HP Universal CMDB 10
System of Record
User access to
data
Enable processes
Application
modeling
Manage Policies
• start with consolidated and up-to-date data
Have one set of discovered and federated data
• Let users access to the information in the CMS
Let users access the data
• Streamline processes like change, incident, asset
Use the data to enable processes
• Map applications and use them across the portfolio
Connect your business services to
infrastructure
• ensure that your services are built on standard, compliant and resilient infrastructure
Use Configuration manager
1
2
3
4
5
Achieve more value with
Universal
CMDB
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
User Perspectives
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
An end-user perspective:
The Application Owner
The Change Manager
The Operations Support
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.9
Scenario I: The Operations Support Engineer
Troubleshoot a performance issue on a Unix server.
• Find the server via the UCMDB
Browser
• Learn what changed on this server
• Identify the owner of the server
• Create a ‘Request for Change’ (RFC)
in SM
• Export UCMDB Browser data to PDF
and Excel to report to other users
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.10
Use the UCMDB Browser for actionable results
Powerful search engine
• Natural search queries
• Logical / Phrase searches
“all nodes changed last week”
“67.247.7.122 and
67.247.7.123”
“windows 7 with Oracle 11g”
Manage & Consume data
• View CI properties
• Update manual data for
select properties
• Scroll between search
results, and widgets
data
Understand Changes and Impact
• See any property change
compared to previous
chosen time period
• Understand which
application and services
might be impacted
Search
NEW IN 10
Understand
NEW IN 10
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.11
Learn what change in your configuration Using the UCMDB Browser History widget
See what changed
Choose the time frame
See what changed
With UCMDB 10, all attributes are tracked for change. Any CI, Any attribute!!
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.12
Export Browser data to reports
Widgets data to PDF
Search results to Excel
NEW IN 10
Widgets data to Excel
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.13
Scenario II: The application ownerComprehensive management of your application.
•Model application and services
•Use the service definitions in:
BSM, Service Manager (SM), CM,
Scorecard
•Ensure right service architecture,
proper management and
availability
•Learn what changed in your
application
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.14
Model services and use them in: SM, BSM, CM
Model services in the UCMDB Browser• Application owners can map
more services, faster
• Easily update application
maps
• Administrators control the
application templates
Service definitions are used in BSM, SM, Scorecard• Understand the impact of
planned changes
• Measure the availability of your
application
• See the cost to run your
business
Use CM to manage application policies• Is my application running in
true high availability?
• Are my clusters configured
right?
• Do changes conform my
policies?
Service
Manager
•Change•Incident•Problem
BSM
•Performance•Management
NEW IN 10
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.15
Save costs, reduce outages and ensure high availability
Manage Compliance and Policies With Configuration Manager
Data Quality Policies
Do I have all the information I need about my services, applications and servers?
High Availability Policies
Is my production architecture resilient to single point of failures?
Similarity Policies
Do the servers in my productions look alike to those in the DR?
Standardize ITConfigurationsImprove data quality
Business Continuity
Control Changes
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.16
High Availability PoliciesYou planned for it, but is your architecture really resilient?
• Identify single point of failures
• Identify clusters which are not resilient
• Running on the same geographical location
• Running 2 different servers
These J2EE clusters have a single point of failure!
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.17
Scenario III: The Change ManagerUse UCMDB data for effective change management .
•Understand the impact of a
planned change on
applications and services
•See the actual information of
a CI, before making a change
•Validate that changes
achieved correct and
authorized state
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.18
Smarter change management integrating SM and UCMDB Browser
Embed the UCMDB Browser in Service Manager
• Get all the information on a CI before making a change
• See the CI in a context of its environment
• Check the potential impact of the change
View Incidents, RFCs and Problems in the Browser
• shows open changes, incidents and problems
• In the context of a single CI or aggregated to the application level
Control changes, and authorize state in CM
• Drive changes from configuration standards
• Validate planned changes
• Detect unplanned changes and rollback as needed
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.19
Manage the authorized state of configuration items
• Set authorized state for
Configuration Items
• Detect changes that
interfere with configuration
policies
• Rollback or authorize
changes
The actual state is different than the
authorized
Using UCMDB Configuration Manager
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.20
The UCMDB Administrator Perspective
Core improvements of CMS in version 10
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.21
Scale your UCMDB to reach hundreds of users
High Availability
• Active - Active high availability for
read operations
• Horizontal scaling
• Minimal Configuration is needed
Load Balancer
Writer Server
Reader Server
Reader ServerWrite
Requests
Push Events
Broadcast Events
Network
More UsersMore ViewsMore ReportsMore Searches
NEW IN 10
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.22
Control access to data with Multi-tenancy and enhanced access control
Secured access to data
Multi-Tenancy – For service providers, distributed geographical
organizations secure - Tenant users can access only their data and resources
Advanced access control
• Set Permission at folder level
• group together various resources and users and manage their security collectively
• Integrate with your ldap systems
NEW IN 10
NEW IN 10
Scaled security to large enterprises, controlling vast amount of resources
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.23
Core UCMDB & CM Improvements
UCMDB UCMDBUCMDBUCMDB
/ MDRs
• Improved Management of integrations and greater push capability for UCMDB Adapters
• Advanced topology visualization techniques in UCMDB UI
• Data Quality and Similarity policies Wizards in configuration manager
NEW IN 10
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Universal Discovery
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.25
Universal Discovery 10.xThe most comprehensive discovery solution to keep UCMDB up to date
formerly
DDMA
Data Center Configuration
Virtualization/ Cloud Database Cluster
s
Enterprise Applications Middleware
Inventory
Servers Desktops Laptops
Software w/ Utilization
Network Devices
formerly
DDMI
(option)Passive
DiscoveryReal-Time Environment Changes
RUM
Real-time Discovery,
Dependency Mapping, and
Inventory
• Agent-less, Agent-based, Hybrid
and Passive discovery
• Application Dependency Mapping
180+ Discovery Patterns
• Inventory Discovery
• Software Application Library
35,000+ Application Versions, 10,000+
rules
• Software Utilization
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.26
Deployment Architecture of Universal Discovery
Servers in data centersand remote Offices
Desktops, Laptops, HandheldsInside The Firewall
`
Employee, Business Partners, CustomersOutside The Firewall
Public Cloud
Private CloudActive Probe
Active Probe
Active Probe
Active Probe
PassiveProbe
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.27
Discovery Architecture Overview
HP Universal Discovery
Agentless Discovery
UD Scanner using Standard “Shell”
Protocols:(SSH, NTCMD)
Standard Protocols:SSH, NTCMD, PowerShell,
SNMP, JMX, LDAP, JDBC
HTTP/S
Various Protocols
SSH, NTCMD
Agent-based DiscoveryUD Agent
(shell interface)
UD Scanner
UD AgentSoftware Utilization
Event-based DiscoveryEvent
Generator
HTTPS
Passive Discovery
Real User Monitor (RUM)
SDK/HTTPS
Proprietary
UCMDB Server
Database
Discovery Probe
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.28
Zone-Based Discovery
Let’s keep it simple
• Partition the enterprise into Management Zones according to discovery needs
• Create a Discovery Activity to run within a Management Zone• Configure behavior of each Discovery Activity according to needs
DC-A
DC-B
DC-E
DC-D
DC-CDatabase
Daily
App-ServerDaily
InfraWeekly
MZ-X MZ-Y
Management Zone
Datacenter
InventoryBi-weekly
InfraDaily
DiscoveryActivity
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.29
Inventory or Dependency Mapping
What would you like to collect?
Inventory Discovery
•Stay on-track with what you own: Hardware and Software•Supports Data Center as well as Clients (laptops / desktops)•Create reports or feed information to Asset Management tools for further analysis there
UD allows you to perform both from a single discovery tool
Application Dependency Mapping
• Data Center focused• Know what you have and how it interacts• Enables Application Modeling, Impact
Analysis and Change tracking, DCT• Manage your environment using
Configuration Manager
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.30
Agent-less vs. Agent-based
Which is the best discovery method?
Agent-less
• No need to deploy/maintain agent per server
• No continued presence on discovered device (minimal footprint)
• Leverages available access points (protocols) to get desired information
UD allows the organization to choose the best method of discovery per the specific needs and constraints of each
management zone
Agent-based
• Overcome security barriers• Challenging maintenance of user
credentials is not required anymore• Deeper insight into computer information
(e.g. software utilization)• Enables agent-initiated data reporting
(“Call Home”)
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.31
Active vs. Passive
Which is the best discovery technology?
Active Discovery
•Based on balanced Scheduling:•Frequent => creates more noise•Infrequent => stale data•Enables rich, customizable configuration mapping•Requires credentials•Deep Discovery
With Just-in-time Discovery Active and Passive Discovery complement each other to enable both up-to-date and deep
discovery results
Passive Discovery
• Performed Passively (no noise)• Continuous, Shallow discovery• Deployment requires configured Span Port
for the Passive (RUM) Probe• Credential-less • Administration and management of the
integration is being done in UD.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.32
DDMA vs. DDMI Customers
Existing customers - What do you get?
DDMA•Zone-Based Discovery
•Agent-based discovery
•Significantly enhanced Inventory Discovery
•Passive/Real-time Discovery (via RUM Integration)
•Data Flow Probe now runs on 64-bit JVM
DDMI
• Central Management of Multiple
Discovery Probes
• High degree of extensibility
• Universal Data Model alignment
• Built-in Asset Manager integration
• Native Agent Packaging
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.33
Direction
Universal Discovery Licensing
UCMDB Foundation
UDInventory
UD(Full version)
Maximum capability
Upgrade fromUD Inventory toUD Full version
DDMI
DDMA
UCMDB Foundation
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.34
Passive Discovery Direction
Universal Discovery Licensing
Entitlement and licensing –
•Integration requires owning RUM Probe licenses. Only the BAC RUM Probe (SKU #TB131AAE) is necessary.
•Amount of RUM probes needed dependent upon actual monitored traffic.
•Existing RUM customers are entitled to use this integration with no additional RUM licensing costs.
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Oracle LMS
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.36
What is Universal Discovery for ORACLE Licensing? An Oracle-verified solution for collecting
and summarizing license information about
Oracle Databases (version 8+)
Co-developed by Oracle LMS and HP
Software.
A solution which enables the collection of
information required to maintain
compliance.
Accelerates license review engagements by
having an Oracle license audit report at
hand in advance of a formal audit.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.37
Oracle LMS & Audits
Do you know whether you are Oracle
compliant?• Software licensing is increasingly complex with many
licensing models
• Understanding CPU & Core details of servers with Oracle
installed
• Gaps in understanding how licensing metrics should be
reported
• Lack of clarity and increased risk of being out of
compliance
Do you know your Oracle “raw” inventory
level? • Capturing all installed Oracle database instances
• Identification for Option and Management Packs being
used
• Accurately generating “verified” information for Oracle
LMS audits
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.38
UD for ORACLE LMS overviewHow it works
IP Address
Node
IP Subnet
Host Resources
Interface
RunningSoftware
CPU
InstalledSoftware
File System
ProcessVMware Datacenter
VMware Cluster
Virtual Topology
Oracle Database
RAC
Oracle Resources
DB User
Table Space
DB Snapshot
RAC
Version, Edition, Hostname
Users, Sessions
Options, Packs CPU, Cores
LMS Reports
Discover: Oracle LMS data – DB details (edition, version), installed/in-use options, management packs, CPU and core details
Oracle LMS Audit
Discover: Oracle database, database resources (table spaces, snapshots, DB files, DB Users, RAC)
Database Discovery
Discover: Virtualization topology (Host OS, Hypervisor, Virtual Machines, clusters)
Virtualization
DiscoveryDiscover: Host resources – CPU, File systems, Installed/Running Software, IP Service Endpoints, Processes, Services
Inventory Discovery
Discover: IP Addresses, Nodes (servers, network devices), IP SubnetsConnections: WMI, SSH, Telnet, HPCMD, UDA
Infrastructure
Discovery
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.39
For more information…
• www.hp.com/go/CMS• www.hp.com/go/UD• www.hp.com/go/UCMDB• www.hp.com/go/CM• www.hp.com/go/DCT