Comprehensive Analysis
of Customer
Facing Operation
s
Strategic Consulting& Key Executives
Mentoring
Complete Integrationof Tailor-made Solutions
Leading & Supervisin
g Implement
ation Processes
Boost DB Driven Revenues
Review current efforts (“360° perspective”)Highlight strengths and weaknessesBenchmark with leading iGaming operations
Case study: evaluate all contact points with customers throughout their life cycle
Highlight greatest improvements impact potentialDemonstrate best practices, based on proven track of
successGuide relevant functions towards maximal productivity
Case study: following a preliminary analysis of the VIP churn rates, and given the need for a fast ROI, the advise given was establishing a Proactive Telemarketing team, focused on reactivation of dormant accounts
Provide in-depth knowledge of the latest innovative trendsCherry pick the most suitable solutionsModify KPIs to meet enhanced abilities
Case study: taking a suggested mean of action from theory to practice, the existing loyalty program was completely revamped, and a VIP store was integrated, as part of an innovative rewards system
Hands-on project managementEnsure delivered solution fits all requirements Budgetary control, according to pre-set milestones
Case study: architected a mega VIPs party that boosted the participants’ NGR by 300% over the following 60 days