I. LEADERSHIP AND LEARNING
Leadership ● Overview of the MBTI ● Managing Conflict
Leadership InitiativeCounty of Riverside
My Personal Prayer
“So far today, God, I’ve done things all right.I haven’t gossiped, haven’t lost my temper,Haven’t been greedy, grumpy, nasty, selfish or overindulgent.
But in a few minutes I’m going to get out of bedAnd I’m probably going to need a lot more help!”
Topics we will coverWhat do great leaders do?Why people leave organizationsUnderstanding yourself and others – MBTiConflict:
Your conflict styleNegotiating – positions vs. interestsWhen conflict is about the relationship
(positive political skills- oxymoron?)Avoiding conflict when you make decisions
“All those in favor say ‘ What a great boss!’ “
Welcome new members!
• John Aki –Chief Assistant District Attorney• Michelle Paradise—Chief Deputy District Attorney• Angela Gordon—Regional Manager Self-Sufficiency• Sarah O’Bike—Assistant Nurse Manager• Ryan Carter—Principal Accountant • Rose Salgado—Admin Service Manager• Kristi Lovelady– Admin Service Manager
Think of a “great” leader:
•What did (do) they do?
•What impact did (does) this have on you?
Your photo here
WHY PEOPLE LEAVE
5 factors
• Confidence – lose confidence and hope in the link between vision and their work.
• Emotional – not recognized, rewarded or developed.• Trust – broken promises and commitments.• Fit – values and principles are different from the org’s.• Listening – employees feel unheard.
In their carpool ride home,
What do you think your staff are saying about what it is like to work for you?
It is ALL about relationship….
Understanding yourself and others thru the MBTI
Conflict your: style ● positions ● in relationship ●
Free Powerpoint Templates
MYERS-BRIGGS® TEMPERAMENT INDICATOR (MBTI®)
Shondi Lee, M.Ed. – MBTI® Master PractitionerEducational Support Program ManagerLeadership and Organizational Development Division
1. Test and Know Yourself Better• Assess, assess, assess - MBTI, StrengthsFinder, 360 reviews, EQ, and similar tools
help facilitate self-reflection, which leads to better self-awareness.
2. Watch Yourself and Learn• Conduct feedback analysis – focus not just on the what, but also equally on the
why. (E.g. when making a decision, write down what you expect will happen and why you are making this decision. In about 9 months to a year, compare your actual results with what you expected.)
3. Be Aware of Others, Too• Build teams that are a diversity of excellence – know your strengths and
weaknesses as well as others in order to be a better recruiter of talent.
How Leaders Become Self-Aware
• Understand meaning of 8 MBTI® preferences• Identify type behavior cues• Identify individual personality type preferences• Gain awareness of how understanding type can enhance your
interpersonal relations, communication, and leadership style• Develop a common language for appreciating personal
differences• Gain awareness of your type behaviors under stress or when
you’re “in the grip”
Learning Objectives
Carl Jung developed a framework to describe basic individual preferences. • Two basic assumptions of his framework:
– Behavior is predictable– Behavior preferences are innate
Isabel Myers and Katherine Briggs expanded on Jung’s work by developing an instrument to help people identify preferences. • MBTI® is:
– A tried and tested framework to help us understand human behavior– An indicator - Not a test!– Forced choice questions– Looks only at normal behavior– Based on a sample of nearly 5 million respondents and over 50 years of
research.
MBTI® History
Type is about Preference
• Appropriate leadership style depends on the situation as well as the personalities of those with whom you are communicating.
• Matching the style with the person and the current situation is a very important part of the communication process.
• Knowing and understanding the different types of personalities can form the basis of your own personal leadership style right from the start.
Type and Leadership Style
MBTI® - Preference Pairs
Interaction & Energy Preference
Hardwired – 0-4 years old
http://www.wimp.com/powerquiet/
MBTI® - Preference Pairs
Information Gathering Preference
Develops – 4-10 years old
https://www.youtube.com/watch?v=tQOrVt6BPSQ
MBTI® - Preference Pairs
Decision Making Preference
Develops – 10-17 years old
https://www.youtube.com/watch?v=QnQD-3pBhF8
MBTI® - Preference Pairs
Approach to Life/Work Style Preference
Last to develop – 18+ years old
Facets of the Preferences
MB
TI
!
ISTJSynthia Gunzel, Ryan Carter, Pat O’Boyle, Angela Gordon, John Aki, Kathy Byrd, Sarah O’Bike, Don Johnson, Tina
Grande
ISFJ INFJ INTJDavid KilgorePeter Nolan
Kristi Lovelady
ISTPJonathan Jensen
Chyee WangRose Salgado
ISFP INFP INTPLari Camarra
ESTP ESFPKaren Gipson
ENFP ENTPJeffrey Espinoza
Greg ProutySteven Weiss
ESTJTammi Graham, Michelle
Paradise, Jim McNeill, Veronica Veal, Damian
Laning, Christopher Wright, Joann Roberts
ESFJ ENFJMark Whitesell
ENTJ
Leadership Initiative – Class 17
ISTJInspector
“Doing what should be done”
11.6% of population
MOST RESPONSIBLE
ISFJProtector
“A high sense of duty”
13.8% of population
MOST LOYAL
INFJCounselor
“An inspiration to others”
1.5% of population
MOST CONTEMPLATING
INTJMastermind
“Everything has room for improvement”
2.1% of population
MOST INDEPENDENT
ISTPCrafter
“Ready to try anything once”
5.4% of population
MOST PRAGMATIC
ISFPComposer
“Sees much but shares little”
8.8% of population
MOST ARTISTIC
INFPHealer
“Performing noble service to aid society”
4.4% of population
MOST IDEALISTIC
INTPArchitect
“A love of problem solving”
3.3% of population
MOST CONCEPTUAL
ESTPPromoter
“The ultimate realist”
4.3% of population
MOST SPONTANEOUS
ESFPPerformer
“You only go around once in life”
8.5% of population
MOST GENEROUS
ENFPChampion
“Giving life an extra squeeze”
8.1% of population
MOST OPTIMISTIC
ENTPInventor
“Once exciting challenge after another”
3.2% of population
MOST INVENTIVE
ESTJSupervisor
“Life’s administrator”
8.7% of population
MOST HARD CHARGING
ESFJProvider
“Host and hostesses of the world”
12.3% of population
MOST HARMONIZING
ENFJTeacher
“Smooth talking persuader”
2.5% of population
MOST PERSUASIVE
ENTJField Marshal
“Life’s natural leaders”
1.8% of population
MOST COMMANDING
STThe practical, matter-of-fact types.
Need to get it right.
SFThe sympathetic and friendly types.
Need to provide service to others.
NFThe enthusiastic and insightful types.
Need to empower.
NTThe logical and ingenious types.
Need to understand.
Heart of Type = Motivation
Perception & Judgment
Cognitive Functions• Each personality type has a dominant
function (our strongest and most natural function), and an auxiliary function (our second strongest function that supports our dominant function).
• The 3rd (tertiary) and 4th (inferior/least preferred) functions are developed later in life, and represent areas where we are challenged.
Cognitive FunctionsMost to Least Preferred
Extraverted Sensing: Acts on concrete data from here and now. Trusts the present, then lets it go.
Introverted Sensing: Compares present facts and experiences to past experience. Trusts the past. Stores sensory data for future use.
Extraverted Intuition: Sees possibilities in the external world. Trusts flashes from the unconscious, which can then be shared with others.
Introverted Intuition: Looks at consistency of ideas and thoughts with an internal framework. Trusts flashes from the unconscious, which may be hard for others to understand.
Extraverted Thinking: Seeks logic and consistency in the outside world. Concern for external laws and rules.
Introverted Thinking: Seeks internal consistency and logic of ideas. Trusts his or her internal framework, which may be difficult to explain to others.
Extraverted Feeling: Seeks harmony with and between people in the outside world. Interpersonal and cultural values are important.
Introverted Feeling: Seeks harmony of action and thoughts with personal values. May not always articulate those values.
Cognitive FunctionsDominant Description
• We all have two selves. Our conscious self (dominant and auxiliary functions) is our “best self.”
• Our other self is sometimes called the unconscious self (tertiary and inferior/least preferred functions). Being less consciously accessible, it is more childlike and undeveloped than our conscious self.
Cognitive Functions
The Inferior/Least Preferred FunctionIn the Grip
• The inferior function may manifest under stress, when resources of the dominant and auxiliary are exhausted - leads to feeling “in the grip” of your inferior function.
• The inferior may manifest in negative, immature ways.
• “I don't know what got into me.” It often feels like being out of control (outside the conscious ego).
For example, Intuition as an inferior Intuition may manifest not as creative possibilities, but rather as worry over every possibility that can go wrong. Sensing may manifest not as attention to details, but rather as an obsession with them.
• What was the trigger(s)?
• How did your inferior function manifest?
• Were you aware that you were “in the grip” or did others have to bring it to your attention?
• What was the impact on those around you?
Your “In the Grip” Moment
Managing Conflict
Why are we talking about this?
Why do people avoid conflict?
What is the cost of avoiding conflict?
Four basic human fears
1. Failure2. Being Wrong3. Rejection4. Being emotionally uncomfortable
Costs of conflict:• Financial
• Interpersonal
• Organizational
• Political
• Others?
Gallup poll indicate during times of change, conflict in the workplace increases
• Employees spend an average of 2.8 hours a week in negative conflict = 1 day a month
• 1 day/mo = 9 hours x 16,000 ees x 12 months x $25 hour = $43,200,000 in unproductive conflict
Complete assessment thru p. 9
Your Conflict Style: Thomas Kilmannas
sert
iven
ess
cooperativenessLo
Lo
Hi
Hi
Compete
Avoid
Collaborate
Accommodate
Compromise
Journal work
• How does my conflict style get me what I want?
• How does it get in my way? (What are the costs?)
• When I begin to feel emotionally uncomfortable, what are my strategies that will help me deal with conflict more productively?
Interest-based problem solving
Position: I must have this!
Interest: The reason I want this.Position vs. Interest Exercise
When conflict is about the Positive Political SkillsRelationship Peter Block: The Empowered Manager
Hi
LoLo Hi
Trus
t
Agreement
fencesitters
Opponents
Adversaries
Allies
Bedfellows
Political scripts: what do you currently get out of these now?
Rescue Rebel
Look Good Be Pleasing
Withdraw Be Aggressive
Be Formal Be Super Rational
Most common:
1. Engage with someone who knows you well:
How do they see you
• Dealing with powerful people when you’re under stress.
• Reacting when you know someone is disappointed in you.
Exercise in your journals:2. Pick 2 or 3 political scripts:
Identify what triggers each of these scripts.
Write down how you use these scripts. What do you do? How do you respond?
For Whom?
Break the hold
Requires:
1. Facing the harsh realities.2. Seeing your contribution to the problem.3. Being authentic in the face of possible disapproval:
what do you need to say and to whom do you need to say it?
Next session: February 19, 2016
•Emotional Intelligence