capability + targeted maturity = value “A guide for Smart Architects”
I was basking in the glory of a major project success
the world was my crustacean
I met some serious people they told me I needed to grow up
They explained that lot’s of people were sick
some were really sick
the illness was good at hiding itself, people were affected in many different ways
I started to wonder, was I sick?
most patients self-diagnose…
I knew self-medication was the most common approach
I tried some mainstream options
I tried some alternative therapies
All my vendors tell me cloud is the answer…
but what if I don’t know what the question is?
I decided that more invasive procedures were needed
BPO
but nothing worked, what should I do?
I realized that my efforts were in vain
so what’s wrong?
, but I don’t believe in them
beautiful yes
they’re like unicorns
I knew I needed a real diagnosis
Step 1 - Diagnosis
On a leafy campus in Kildare a team was working to crack the IT genome
Their goal… to change the way IT is managed
22
Managing IT Like a Business
Managing the IT Budget
Managing the IT Capability
Managing IT for Business Value
ITG IT Leadership & Governance FF Funding & Financing EAM Enterprise Architecture Management TCO Total Cost of Ownership
BPM Business Process Management BGM Budget Management TIM Technical Infrastructure
Management BAR Benefits Assessment & Realization
BP Business Planning PPP Portfolio Planning & Prioritization PAM People Asset Management PM Portfolio Management
SP Strategic Planning BOP Budget Oversight & Performance Analysis KAM Knowledge Asset Management
DSM Demand & Supply Management RAM Relationship Asset
Management
CFP Capacity Forecasting & Planning RDE Research, Development, &
Engineering
RM Risk Management SD Solutions Delivery
AA Accounting & Allocation SRP Service Provisioning
ODP Organization Design & Planning UTM User Training Management
SRC Sourcing UED User Experience Design
IM Innovation Management� PPM Program & Project Management
SAI Service Analytics & Intelligence SUM Supplier Management
SICT Sustainable ICT CAM Capability Assessment & Management
EIM Enterprise Information Management
Increasing maturity improves IT’s ability to deliver on key business priorities
Each critical capability has five levels of
maturity:
What is IT-CMF?
so I got checked out
Step 2 – Get assessed
they gave me a full health scan
I looked something like this
How sick was I?
Step 3 – Go Deeper
they needed to go deeper
I feared for what I would find
…and I found BPM Business Process
Management
But I didn’t know where to start
THE QUESTION? what was I trying to be when I grew up?
If I could be anyone who would I be?
What’s my DNA?
Source: Osterwalder, Pigneur Business Model Genera8on
What do I do?
INTEGRATED �
STANDARDISED�
UNIFIED �
REPLICATED �
COORDINATED �
Business Process Standardization�
Busin
ess
Proc
ess
Inte
grat
ion�
Source: Ross, Weill, Robertson, Enterprise Architecture as Strategy: Crea4ng a Founda4on for Business Execu4on
DIVERSIFIED �
Where should I focus?
What challenges am I facing?
Now I am ready for any challenge!
but there will always
be pe0ple
Things to remember
1. Know your capability
2. Know what you want to be
3. Match capability to need
So I wondered where else would this help me?
?
pre-habilitation
"Please consult a physician before conducting this or any other exercise program."
I want to outsource?
EAM FF PPP SUM
Mergers & Acquisitions
EAM PPP
I want to standardise?
EAM
I want to be in the cloud? EAM
I want to be agile?
EAM
BAR UED
SD
I want to innovate?
UED
SD
RDE
I want a strategy?
CAM
Managing IT Like a Business
Managing the IT Budget
Managing the IT Capability
Managing IT for Business Value
ITG IT Leadership & Governance FF Funding & Financing EAM Enterprise Architecture Management TCO Total Cost of Ownership
BPM Business Process Management BGM Budget Management TIM Technical Infrastructure
Management BAR Benefits Assessment & Realization
BP Business Planning PPP Portfolio Planning & Prioritization PAM People Asset Management PM Portfolio Management
SP Strategic Planning BOP Budget Oversight & Performance Analysis KAM Knowledge Asset Management
DSM Demand & Supply Management RAM Relationship Asset
Management
CFP Capacity Forecasting & Planning RDE Research, Development, &
Engineering
RM Risk Management SD Solutions Delivery
AA Accounting & Allocation SRP Service Provisioning
ODP Organization Design & Planning UTM User Training Management
SRC Sourcing UED User Experience Design
IM Innovation Management� PPM Program & Project Management
SAI Service Analytics & Intelligence SUM Supplier Management
SICT Sustainable ICT CAM Capability Assessment & Management
EIM Enterprise Information Management
Each critical capability has five levels of
maturity:
ITCMF helped me understand
Now I target therapies to remediate problems
SD
BPM
ITG
Priority 1 IT Leadership & Governance Business Process Management Solu=on Delivery
PPM
EIM
KAM
Priority 2
UTM
ODP
IM
FF
Organisa=onal Design & Planning Enterprise Informa=on Management Innova=on Management Program & Project Management Knowledge Asset Management User Training Management Funding & Finance Capacity Forecas=ng & Planning CFP
Importance
Maturity
Gap
How are you feeling?
“If you want to teach people a new way of thinking, don't bother trying to teach them. Instead, give them a tool, the use of which will lead to new ways of thinking.”
― Richard Buckminster Fuller
“If I have the belief that I can do it,
Capability + Maturity = Value
I shall surely acquire the capacity to do it even if I may not have it at the beginning.”
IT-CMF is an industry standard framework to measure and improve IT maturity
Non-profit, open innovation consortium with membership from leading industry IT end-users, vendors, consulting firms, government, non-profit and academic organizations
www.ivi.ie
• tested with 300+ CIOs • holistic view of maturity • helps CIOs and senior IT decision-
makers • industry benchmark & trends • provides a holistic view of maturity • 85+ organizations worldwide
Contact me – [email protected] Follow me - @aspiringarc Link me in - http://ie.linkedin.com/in/garmaccriosta Find out more – www.ivi.ie