5. Content Features:

There are a host of features on ICICIdirect.com that shall help you make informed investment decisions.

We provide you with the indices of major world markets, nifty futures and ADR prices of Indian scrips. Get daily share prices of all scrips, monthly and yearly high/lows etc through Market Watch.

Get breaking news from CNBC and Reuters. Catch a glimpse of News Headlines through our scrolling Direct News Headlines.

Get a snapshot of the latest developments in the markets through the day using Market Commentary. You can get weekly snapshots also. Use Pick of the week which focuses on fundamental stocks with sound prospects.

Catch interviews, reactions and comments from industry leaders with CEO Call. Track the movement of leading scrips within a sector across 12 sectors using Market@Desktop.

Equip yourself with our barometers. Market Barometer gives you in-depth information of the weightages of shares on Nifty and Sensex. Get a glimpse of the performance of various industry sectors through Industry Barometer.

Direct Technical Charts offer interactive charting with advanced indicators. Get a bird's eye view of over 5000 companies at a single click using Company Snapshot. Glance through analyst recommendations using Multex Global Estimates.

In case, you are not too comfortable with share trading, try our Learning Centre, which is a tutorial on investments and My Research, that helps you to research a stock better.

6. Personal Finance:

Use our Personal Finance section and get hold of tools that can help you plan your investments, retirement, tax etc. Analyse your risk profile through the Risk Analyzer and get a suitable investment portfolio plan using Asset Allocator.

7. Customer Service Features:

With 'ICICIdirect Customer Tools & Updates' you can trouble shoot all your problems online.

Address your trading queries on-line through "Easy Mail". You can view and change your profile or password on-line through General Profile option.

Get details of ICICI Centers, our sales and service offices, across India through branch locator.

View your Account Statement and Bill Summary of your transactions online using bills & accounts.

View your Digital Contract Notes instantly. View various charges through the Fee Schedule option

Give your feedback or viewpoint through the Viewpoint online.

Enroll yourself for various ICICIdirect Workshops through Register for Customer Sessions.

8. Customer's Feedback:

There have also been many incidents where ICICI Bank has allegedly used violence to extract its dues from its borrowers.

FEATURES OF ICICI DEMAT SERVICES:

ICICI Bank Demat Services boasts of an ever-growing customer base of over 11.5 lacs account holders. In our continuous endeavor to offer best of the class services to our customers we offer the following features: 

e-Instructions: You can transfer securities 24 hours a day, 7 days a week through Internet & Interactive Voice Response (IVR) at a lower cost. Now with "Speak to transfer", you can also transfer or pledge instructions through our customer care officer.

Consolidation Demat Account: Dematerialise your physical shares in various holding patterns and consolidate all such scattered holdings into your primary demat account at reduced cost.

Digitally Signed Statement: Receive your account statement and bill by email.

Corporate Benefit Tracking: Track your dividend, interest, bonus through your account statement.

Mobile Request: Access your demat account by sending SMS to enquire about Holdings, Transactions, Bill & ISIN details.

Mobile Alerts: Receive SMS alerts for all debits/credits as well as for any request which cannot be processed. Dedicated customer care executives specially trained at our call centre, to handle all your queries. Countrywide network of over 235 branches, you are never far from an ICICI Bank Demat Services outlet.

BASIC CONCEPTS

1. General

  2. Dematerialisation of Securities (Demat)

  3. Sale / Delivery of Securities

  4. Purchase / Receipt of Securities

  5. Rematerialisation

  6. Pledge

  7. Freezing / Defreezing

  8. Corporate Benefit - Dividend, Bonus or Rights Issue

  9. Public Issue

10. Nomination

11. Transmission

12. Demat Account Statement

13. Registration for Internet/Phone Access & e-instructions

14. Mobile Banking

15. Consolidation Demat Account

16. Billing & Payments

17. Change of Address & Bank Details

18. Change of Rate Card

19. Closure of Account

20. Account Security

1. General

A Depository is like a bank where securities are held in electronic (dematerialised) form. In India, there are two Depositories -National Securities Depositories Limited (NSDL) and Central Depository Services Limited (CDSL).

Under the Depositories Act, investors can avail of the services of the Depositories through Depository Participants (DP) such as ICICI Bank. DP's are like bank branches wherein shares in physical form need to be deposited for converting the same to electronic (demat) form.

2. Dematerialisation of Securities (Demat)

2.1 Availability of Forms

2.2 Filling up the form

2.3 Submitting the form

2.4 Credit in the Demat Account

2.5 Rejection of Demat Requests

2.6 Transmission-cum-Demat

2. Dematerialisation of Securities (Demat)

Dematerialisation is the process of converting the securities held in physical form (certificates) to an equivalent number of securities in electronic form and crediting the same to the investor's demat account. Dematerialised securities do not have any certificate numbers or distinctive numbers and are dealt only in quantity i.e. the securities are fungible.

Dematerialisation of your holdings is not mandatory. You can hold your securities either in demat form or in physical form. You can also keep part of your holdings (in the same scrip) in demat form & part in physical form. However, a select list of securities announced by SEBI can be delivered only in demat form in the stock exchanges connected to NSDL .

2.1 Availability of Forms

Submit a completely filled up Demat Request Form (DRF) in triplicate for each ISIN along with defaced physical securities. We have provided you with one blank Dematerialisation Request Form (DRF). Additional forms are available at any of the ICICI Bank branches offering Demat Services.

2.2 Filling up the form

Ensure that security mentioned on the certificates is eligible for Demat. For being eligible for demat, the company has to sign up with NSDL. You can check eligibility on www.icicibank.comor ask the nearest Branch.

Use a separate DRF for each security having a unique International Security Identification Number (ISIN). Verify the certificates carefully and mention the correct ISIN. In case two or more sets of certificates of the same security have different ISIN (this is possible in case of partly paid up shares and non-pari passu shares), use separate DRFs for each ISIN. However, you can dematerialise multiple folio nos. of the same pattern of holders relating to the same ISIN under a single DRF.

Submit certificates under lock-in under separate DRF. Do not mix the same with free securities. In case of locked-in securities, fill up the lock-in reason & lock-in release date on the DRF. Amongst lock-in securities belonging to the same ISIN but having different lock-in release dates or lock-in reason, make separate DRF requests.

Demat requests received from client(s) with name(s) not matching exactly with the name(s) appearing on the certificates merely on account of initials not being spelt out fully or put after or prior to the surname, can be processed. However, this is possible only if the signature(s) of the client(s) on the DRF tallies with the specimen signature(s) available with the Issuer or its Registrar. For example, the shareholder may have opened the depository account in the name of Sushil Ramesh Shah but his name on the share certificate may appear as S. R. Shah or Sushil R Shah etc.

The combination and the order of holders' names on DRF and as printed on the Certificates should be identical with that in the DP account.

For example, if the shares are in the name of X, Y (X as first holder and Y and second holder) it cannot be dematerialised in the account of either X or Y alone. Also if the shares are in the name of X, they cannot be dematerialised in the account of X, Y (X as first holder and Y as second holder).

However, where the combination of holders is the same in the certificates and in the demat account, and the difference is only in the order in which the name of the holders appear on the share certificates and in the demat account, dematerialisation is possible. Here, you have to submit a Transposition Request Form along with the DRF. The form is also available at the nearest Branch.

The DRF must be signed by all the account holder's and should be in the same order. The signature on the DRF should match with the specimen signature with ICICI Bank. If the signature differs, you should sign the DRF in the presence of the Branch Officer. If

you have a doubt that the signature on the DRF may not match with that registered with the Registrar, you can get the signature on the DRF attested by your banker.

The details of certificates such as the folio no., certificate no., & distinctive no. must be filled up correctly on the DRF.

2.3 Submitting the form

You must deface the certificates by putting a stamp or by writing ''Surrendered for Dematerialisation". However defacing should be done only after checking the eligibility of security, as defaced securities cannot be sold in physical form. If defacing has been done by mistake then you should send the same to registrar for replacement.

The Participant shall ensure that the certificates submitted for dematerialisation are marked by the Client (customer) with the words "Surrendered for Dematerialisation".

Certificates should not be mutilated or defaced in such a way that the material information is not readable.

Ensure that the certificates are attached in the same order as mentioned in the DRF.

You should submit the DRF in triplicate. You can submit the DRF at any ICICI Bank branch. The acknowledgement slip at the bottom of the form will be stamped and handed over to you after verification by the ICICI Bank official