Investor Presentation
November 2019
Legal DisclosuresThis document contains summarized information concerning Regional Management Corp. (the “Company”) and the Company’s business, operations, financial performance, and trends. No representation is made that the information in this document is complete. For additional financial, statistical, and business information, please see the Company’s most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q filed with the U.S. Securities and Exchange Commission (the “SEC”), as well as the Company’s other reports filed with the SEC from time to time. Such reports are or will be available on the Company’s website (www.regionalmanagement.com) and on the SEC’s website (www.sec.gov).
This presentation, the related remarks, and the responses to various questions may contain various “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, which represent the Company’s expectations or beliefs concerning future events. Words such as “may,” “will,” “should,” “likely,” “anticipates,” “expects,” “intends,” “plans,” “projects,” “believes,” “estimates,” “outlook,” and similar expressions may be used to identify these forward-looking statements. Such forward-looking statements are about matters that are inherently subject to risks and uncertainties, many of which are outside of the control of the Company. Factors that could cause actual results or performance to differ from the expectations expressed or implied in such forward-looking statements include, but are not limited to, the following: changes in general economic conditions, including levels of unemployment and bankruptcies; risks associated with the Company’s transition to a new loan origination and servicing software system; risks related to opening new branches, including the ability or inability to open new branches as planned; risks inherent in making loans, including credit risk, repayment risk, and value of collateral, which risks may increase in light of adverse or recessionary economic conditions; risks associated with the implementation of new underwriting models and processes, including as to the effectiveness of new custom scorecards; risks relating to the Company’s asset-backed securitization transactions; changes in interest rates; the risk that the Company’s existing sources of liquidity become insufficient to satisfy its needs or that its access to these sources becomes unexpectedly restricted; changes in federal, state, or local laws, regulations, or regulatory policies and practices, and risks associated with the manner in which laws and regulations are interpreted, implemented, and enforced; the impact of changes in tax laws, guidance, and interpretations, including related to certain provisions of the Tax Cuts and Jobs Act; the timing and amount of revenues that may be recognized by the Company; changes in current revenue and expense trends (including trends affecting delinquencies and credit losses); changes in the Company’s markets and general changes in the economy (particularly in the markets served by the Company); changes in the competitive environment in which the Company operates or a decrease in the demand for its products; risks related to acquisitions; changes in operating and administrative expenses; and the departure, transition, or replacement of key personnel. Such factors and others are discussed in greater detail in the Company’s filings with the SEC. The Company cannot guarantee future events, results, actions, levels of activity, performance, or achievements. Except to the extent required by law, neither the Company nor any of its respective agents, employees, or advisors intend or have any duty or obligation to supplement, amend, update, or revise any forward-looking statement, whether as a result of new information, future developments, or otherwise.
This presentation also contains certain non-GAAP measures. Please refer to the Appendix accompanying this presentation for a reconciliation of non-GAAP measures to the most comparable GAAP measures.
The information and opinions contained in this document are provided as of the date of this presentation and are subject to change without notice. This document has not been approved by any regulatory or supervisory authority.
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3
Investment Highlights
Clear Path Forward for Sustainable Long-Term
Growth Successful Differentiated
Growth Strategy
Advanced Credit Tools
Deep Management
Experience
Abundant Market
Opportunity
Modern Infrastructure
Converted to Nortridge Loan Origination and Servicing System (“NLS”) Created new customer account portal Added digital / mobile capabilities provide omni-channel customer experience
Deployed custom credit scorecards, convenience check risk/response models− Approximately 60% of core branch small and large portfolio underwritten using
custom scorecards as of September 30, 2019
Large loan portfolio receivables CAGR of 76% from 2014 to 2018 18 consecutive quarters of year-over-year double-digit receivable growth 13 consecutive quarters of year-over-year double-digit revenue growth
4.1% ROA and 14.0% ROE for the twelve months ended September 30, 2019 380 basis points improvement in operating expense ratio(1) since 2015
4
Profitability Growing While Investing for the Long-Term
Growth
Performance
Credit
Technology
358 branches in 11 states as of September 30, 2019 Total receivables of $1.0 billion as of September 30, 2019 Omni-channel origination capabilities
- Branches, direct mail, digital, referrals, and retailers
Profile
(1) Annualized G&A expenses as a percentage of average finance receivables
300-4994%
500-5497%
550-5998%
600-64910%
650-69913%
700-74916%
750-79920%
800-85022%Auto Loans
32%
Credit Cards21%
Other 8%
Personal Installment Loans 2%
Student Loans37%
Abundant Market Opportunity to Serve the Underserved
• Approximately 80 million Americans generally align with Regional’s customer base
• $66 billion market opportunity – RM has 2% market share; significant runway for growth
$3.9 Trillion Consumer Finance Market (1) 31% of US Population with FICO Between 550 & 700
Personal Installment Loans Account for ~$66 billion (2)
5(1) Sourced from Federal Reserve Bank of New York; 2Q 2018 Quarterly Report on Household Debt and Credit; excludes residential mortgage and home equity revolving credit(2) Sourced from Equifax US National Consumer Credit Trends Report; June 2018, sourced from August 2018 publication
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Hybrid approach for portfolio growth – increasing receivables per branch and de novo expansion
Differentiated go-to-market strategy offering small and large loans
Well-established, cost-efficient omni-channel sales and integrated marketing targets and acquires healthier customers
Modernized infrastructure streamlines customer experience and improves service and productivity while enabling digital capabilities
Enhanced credit capabilities (custom scorecards and late-stage centralized collections) further stabilize credit
Supporting Growth to Generate Shareholder Value
Utilize scale to improve operating expense ratio
High customer satisfaction and loyalty
Diversified funding sources
7
Hybrid Approach to Growth
Multiple channels and products provide attractive market opportunities - Most loans serviced and collected through branches- Late-stage delinquency through centralized collections group
Most branches with significant capacity to increase size of their portfolios Missouri and Wisconsin expansion in 4Q 18; 15 de novo branches expected in 2019
Note: Data as of 9/30/17Finance Receivables Per Branch Geographic Footprint (1)
Date of Entry:
SC: 1987
TX: 2001
NC: 2004
TN: 2007
AL: 2009
OK: 2011
NM: 2012
GA: 2013
VA: 2015
MO: 2018
WI: 2018
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Current States of Operation Attractive States for Expansion
11
65
3516
7
(1) As of 9/30/2019
25
104
23
46 8
18$1,899 $2,117
$2,390 $2,597 $2,567
$2,911
$500
$1,000
$1,500
$2,000
$2,500
$3,000
$3,500
2015 2016 2017 2018 3Q 18 3Q 19
# of Branches (as of 09/30/19) 26 13 42 277# of Branches (as of 09/30/18) 8 33 52 253
$246
$2,019
$2,539 $2,717
$804
$2,461
$3,117 $3,099
$0
$500
$1,000
$1,500
$2,000
$2,500
$3,000
$3,500
< 1 YEARS 1-3 YEARS 3-5 YEARS 5+ YEARS
Endi
ng F
inan
ce R
ecei
vabl
es(in
thou
sand
s)
Ending Finance Receivables Per Branch
EFR Per Branch (as of 9/30/18)EFR Per Branch (as of 9/30/19)
Ongoing Growth Opportunities from Existing and De Novo Branches
• Same store(1) portfolio growth in 3Q 19 of 15.9% vs. 14.4% in the prior-year period
• Considerable growth opportunities in existing branch footprint, particularly from branches opened within last 3 years
• Plan to open approximately 25-30 de novo branches in 2020
8(1) Same store sales are based on branches more than 1 year old
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Multi-Product Offering Fits Customer Needs
Size (a)
Term
Security
Finance Receivables (b)
# of Loans (b)
Average APR (c)
Range: $500 to $2,500Average: ~$1,900
Up to 48 months
Non-essential household goods
$449.4 million
~280,000
43.0%
Range: $2,501 to $12,000Average: ~$5,300
18 to 60 months
Title to a vehicle and/or non-essential household goods
$554.7 million
~121,000
30.0%
Range: Up to $7,500Average: ~$2,100
6 to 48 months
Purchased goods (e.g. furniture)
$26.0 million
~18,000
22.1%
Customer Need
Short-term cash needs
Bill payment
Back-to-school expenses
Auto repair
Home furnishings
Appliances
Televisions and electronics
Loan consolidation
Medical expenses
Home repairs
Product suite provides multiple solutions for customers as their credit needs evolve Easy-to-understand products based on credit underwriting and ability to repay Ability to cost-effectively “graduate” qualified small loan customers to larger loans at reduced rates
Product suite provides multiple solutions for customers as their credit needs evolve Easy-to-understand products based on credit underwriting and ability to repay Ability to cost-effectively “graduate” qualified small loan customers to larger loans at reduced rates
Small Large Retail
(a) Represents the average origination loan size (new and renewal) as of September 30, 2019(b) As of September 30, 2019 (c) Fixed interest rates; represents average portfolio APR as of September 30, 2019
Note: Product offering table excludes $12.1 million auto portfolio (as of September 30, 2019), as the Company is no longer originating auto loans.
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Core Loan Portfolio Growth Driven by Large Loan Receivables
Since adding large loans as a core product in 2015, large loan receivables have grown from $46 million to $555 million
21.7%YoY % Increase 32.6% 22.5% 21.8% 21.1%
$320 $338 $358 $376 $438 $414 $449
$46$147
$235$347
$438 $411
$555
$366
$485
$594
$723
$876$825
$1,004
$0
$200
$400
$600
$800
$1,000
$1,200
2014 2015 2016 2017 2018 3Q 18 3Q 19
$ in
mill
ions
Core Loan Finance Receivables
Small Large
Digitally Sourced Originations Continue to Accelerate
• Digital originations are sourced from either our affiliate partnerships or directly from our website
• All digitally sourced loans are underwritten in our branches by our custom credit scorecards and serviced by our branches
• As of 3Q 19, our digitally sourced volume represented approximately 21% of our total new borrower volume, inclusive of new direct mail and branch originations
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$5,989
$9,540 $10,803
$11,624
$6,220
$12,174
$15,953
13.3%
15.0%
16.4% 18.9%
14.1%
18.5%
20.8%
10.0%
12.0%
14.0%
16.0%
18.0%
20.0%
22.0%
24.0%
$0
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
$14,000
$16,000
$18,000
1Q 18 2Q 18 3Q 18 4Q 18 1Q 19 2Q 19 3Q 19
% o
f New
Bor
row
er V
olum
e
Thou
sand
s
Digitally Sourced Origination Volume Trend
Small Loans Large Loans % of New Borrowers
$34.3MM
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Omni-Channel Originations
Branches are the foundation of Regional’s multi-channel strategy
Mail campaigns attract ~100,000 new customers per year to Regional
Continued expansion of digital channel / online lending capabilities to acquire customers
Regional Branch Network Supports All Origination Channels
Personal Relationships with Customers
Convenience Check Loans
Furniture and
retailers)
Furniture and Appliance Retailers
(Relationships with approx. 600
retailers)
$185.4MM$282.5MM
Large Branch Originated Loans(358 branches as of
September 30, 2019)
$399.4MM $15.8MM
Branch Originated (1) Non-Branch Originated (1)
Digital Lead Generation / Partnership
Affiliates
Retailers WebMail
(1) YTD Origination Volume as of September 30, 2019
Small Branch Originated Loans(358 branches as of
September 30, 2019)
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NLS provides visibility to the “application funnel” that was previously invisible
Loans Booked
Applications
System Eligible
Branch Approved
(Marketing Stimulus)
Pre-NLS Post-NLS
NLS Platform Supports Advanced Marketing & Analytics
Understanding “funnel dynamics” provides significant benefit to Marketing, Risk, and Operations
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A Snapshot of Regional’s Digital Journey – 2016 to 2019
# Function 2016 2019
1 Loan Origination Process • Paper-based process • Implemented in NLS as streamlined workflow from application to booking
• Debt Consolidation Sales Tools in NLS
2 Loan Underwriting Process • Manual and paper-based process • Automated in NLS and implemented logistic regression Custom Scorecards
3 Loan Booking Process • Manual data entry • Implemented in NLS as streamlined workflow from application to booking
4 Loan Servicing • Legacy end-of-life system • Implemented in NLS and includes electronic payments and texting
5 Compliance Controls in Branch Operations
• Manual origination controls• Fewer servicing controls in legacy system
• Numerous automated controls implemented in NLS
6 Branch and RMC Central Workflow
• Primarily paper and fax workflow • Automated workflow and decisioning implemented in NLS
7 Digital Documents in Branches
• None • Scanning and upload capabilities into NLS
8 Digital Self-Servicing • None • Customer Portal implemented and includes electronic payments
9 In-Branch RecurringPayments
• None • Branches can set up recurring payments for customers
10 Digital Affiliate Lead Generation
• Rudimentary processes and no prequalification criteria
• Improved prequalification criteria• Acquired more affiliate partners and have grown this channel 5x
11 Digital Customer Interaction • None • Mobile texting implemented for payment and late fee notifications
• Emails to prospects being tested
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Top-Shelf Customer Satisfaction
Top-three box (8, 9, or 10 out of 10) customer satisfaction of 88%
~90% favorable ratings for key attributes:− Loan process was quick, easy and understandable− People are professional, responsive, respectful, knowledgeable, helpful, friendly
90% of customers would apply to Regional Finance first the next time they need a loan
Texting, online account self-service, electronic payments, and digital lending should increase customer satisfaction
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Our Typical Customer
Annual income (1)
$45,000
College or advanced degree (1)
32%
Our customer demographics… How we solve their financial needs…
Average age52 years
Homeownership59%
(1) Sourced from October 2018 Customer Satisfaction Survey
Household bills23%
Debt consolidation
15%
Cash needs12%
Auto-related10%
Home-related10%
Medical7%
Family event related 7%
Other 16%
Originations (2)
Send to Branch
UnderwritingDecision
Review Credit
InitialDecision
Review of Customer Financials
Underwriting Exceptions
Sent to Home Office
Credit
Custom Decision Engine
Final Decision Book New Loan
Credit / Underwriting
Process
Application Process
Custom automated decision engine used to determine if customer qualifies for product offerings
Product offering is based on risk profile of customer and their ability to repay
Credit exceptions are administered by central underwriting team
Custom automated decision engine used to determine if customer qualifies for product offerings
Product offering is based on risk profile of customer and their ability to repay
Credit exceptions are administered by central underwriting team
Home OfficeCredit
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Robust Loan Approval Process
Determine Collateral to Secure Loan
$115.6 $118.6 $131.0
$140.3
20.2%18.0% 17.6% 16.4%
2015 2016 2017 2018G&A Expense % of ANR
$115.6 $118.6 $131.0
$140.3
53.2%49.3%
48.1%45.7%
2015 2016 2017 2018G&A Expense % of Revenue
$103.7 $116.1
16.6% 16.2%
YTD 18 YTD 19G&A Expense % of ANR
$103.7 $116.1
46.5% 45.0%
YTD 18 YTD 19G&A Expense % of Revenue
($ in millions)
Operating Expense and Efficiency Ratios (1)
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Achieving operating leverage while reinvesting in the business
Optimizing Expense Structure
(1) YTD figures through 3Q of each respective period(2) Annualized as a percentage of average finance receivables
(2)
$573$602
$628$607
$646$696
$718$695
$727$775
$817 $805$847
$888$932 $912
$973
$1,042
2Q 15 3Q 15 4Q 15 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 4Q 17 1Q 18 2Q 18 3Q 18 4Q 18 1Q 19 2Q 19 3Q 19
Volume Driven Revenue Growth
($ in millions)
($ in millions)
Finance Receivables
Total Revenue
18 consecutive quarters of year-over-year double-digit receivable growth
13 consecutive quarters of year-over-year double-digit revenue growth
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$53.0$55.1
$56.7 $56.7 $57.3
$62.5 $64.0$65.8 $65.3
$69.2$72.1 $72.6 $72.4
$77.9
$83.7$81.7
$84.3
$91.7
2Q 15 3Q 15 4Q 15 1Q 16 2Q 16 3Q 16 4Q 16 1Q 17 2Q 17 3Q 17 4Q 17 1Q 18 2Q 18 3Q 18 4Q 18 1Q 19 2Q 19 3Q 19
4.2%
3.7%
4.0% 4.0%
12.2%
12.0%
13.5% 13.6%
2015 2016 2017 2018
ROA
ROE
$1.79 $1.99
$2.54 $2.93
$23.4 $24.0 $30.0 $35.3
2015 2016 2017 2018
Net income Diluted EPS
Growing Receivables and Expanding Bottom Line Lead to Consistent Returns
($ in millions)
Net Income & Diluted Earnings Per Share
Return on Assets & Return on Equity
Expansion of net income and EPS follow receivable growth, coupled with consistent returns
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Senior Revolver
Size: $640 million
Interest Type: Floating
Maturity: September 2022
Lenders: Wells Fargo Bank (Agent), Bank of America, BMO Harris, First Tennessee, Texas Capital, Synovus, Bank United, Axos Bank
Collateral: Allows for the funding of Small, Large, Retail, and Auto Loans
Facility has been upsized and renewed multiple times over the last 30 years
Recent amendment added flexibility to execute on small loan securitizations and warehouse facilities
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Large Loan SecuritizationsWarehouse Facility
Size: Up to $150 million
Interest Type: Floating
Maturity: April 2022
Administrative Agent: Wells Fargo Bank
Structuring Agent: Credit Suisse
Collateral: Allows for the funding of Large Loans
Size: Successfully completed three transactions totaling $410 million
Interest Type: Fixed
Maturities: $150 million, Jul. 2027, WAC – 3.93%$130 million, Jan. 2028, WAC – 4.87%$130 million, Nov. 2028, WAC – 3.17%
Lenders: Qualified institutional investors
Collateral: Allows for the funding of Large Loans
Long history of liquidity support from a strong group of banking partners
Diversified funding platform with a senior revolving facility, warehouse facility, and securitizations
Diversified Liquidity Profile
9.3%
45.8% 38.9%
90.7%
54.2% 61.1%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2017 2018 3Q 19
Fixed vs Variable Debt
% Fixed Debt % Variable Debt
0.69 0.69 0.68
2.39 2.372.512.50 2.45
2.59
0.50
1.00
1.50
2.00
2.50
3.00
2017 2018 3Q 19
Funded Debt Ratios
Funded Debt Ratio (Debt / Assets) Funded Debt-to-Equity RatioFunded Debt-to-Tangible Equity Ratio
$193 $179 $188 $224 $257 $287 $312 $339 $294 $277
$101 $69 $59 $34
$120 $43 $95
$94 $74
$34
$100
$200
$300
$400
2Q 17 3Q 17 4Q 17 1Q 18 2Q 18 3Q 18 4Q 18 1Q 19 2Q 19 3Q 19
Mill
ions
Debt Capacity
Undrawn Senior Revolver Capacity Undrawn Warehouse Capacity
Significant Capacity to Fund Growth
22(2) YTD interest expense annualized as a percentage of average finance receivables
• As of September 30, 2019, total undrawn capacity was $311 million (subject to borrowing base)
• Fixed-rate debt represents 39% of total debt
• $130 million securitization in 4Q 19 will increase capacity and move $130 million to fixed-rate debt
3.2% 3.9% 4.1%InterestExpense %
(2)
(1) See the Appendix for information regarding non-GAAP financial measures
(1)
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Investment Highlights
Clear Path Forward for Sustainable Long-Term
Growth Successful Differentiated
Growth Strategy
Advanced Credit Tools
Deep Management
Experience
Abundant Market
Opportunity
Modern Infrastructure
24
Appendix
25
Deep and Tested Management Experience
Peter KnitzerPresident and CEO
John Schachtel
COO
Dan TaggartChief Credit Risk Officer
Rob BeckCFO
Jim Ryan
Officer
Jim RyanChief
Marketing Officer
• 30+ years of finance and accounting experience
• Also spent 29 years at Citi, including service as COO of the US Retail Bank
• Prior to joining Regional, was EVP and COO for the Leukemia and Lymphoma Society
• 30+ years of consumer financial services experience
• Prior to joining Regional, was COO at OneMain Financial
• Extensive operations experience at CitiFinancial (now OneMain)
• 20+ years of financial services and credit experience
• Prior to joining Regional, was SVP at Wingspan Portfolio Advisors, managing servicing and loss mitigation
• Also spent 11 years at Citi, including service as SVP and Chief Credit Risk Officer at CitiFinancial
• 30+ years of consumer financial services experience
• Spent 14 years at Citi in various senior roles, including Chairman & CEO of Citibank North America
• Prior to joining Regional, was EVP and Head of Payments at CIBC, and President and Director at E*TRADE Bank
• 20+ years of consumer financial services experience
• Prior to joining Regional, was Chief Marketing Officer at OneMain Financial for 10 years
• Also held additional senior positions at CitiFinancial, including SVP of Operations and VP of Credit Risk
Strong Corporate Governance and Board of Directors
Board of Directors(Non-Employee Directors)
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Jonathan Brown
• Partner with Basswood Capital Management, LLC
• Formerly at Sandelman Partners
• Formerly at Goldman Sachs
Carlos Palomares
• Chairman of RM’s Board of Directors
• President and CEO of SMC Resources
• Former SVP of Capital One Financial Corp.
• Former COO of Citibank Latin America Consumer Bank
Mike Dunn
• Former CEO and Executive Chairman of RM
• Former Partner of Brysam Global Partners
• Former CFO of Citigroup Global Consumer Group
Steve Freiberg
• Senior Advisor to The Boston Consulting Group
• Former CEO of E*TRADE
• Former Co-Chairman/CEO of Citigroup Global Consumer Group
Al de Molina
• Former CEO and COO of GMAC
• Former CFO of Bank of America
• Former CEO of Banc of America Securities
Roel Campos
• Partner at Hughes Hubbard & Reed LLP law firm
• Practices in securities regulation and corporate governance
• Former SEC Commissioner
MariaContreras-Sweet
• Former Administrator of U.S. Small Business Administration
• Founder of ProAmericaBank
• Former Secretary of CA’s Business, Transportation and Housing Agency
Balance Sheet Metrics
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In addition to financial measures presented in accordance with generally accepted accounting principles (“GAAP”), this presentation contains certain non-GAAP financial measures. We utilize non-GAAP measures as additional metrics to aid in, and enhance, the understanding of our financial results. Tangible assets, tangible equity, funded debt to tangible equity, tangible equity to tangible assets, and tangible equity per share are non-GAAP measures. We use these non-GAAP measures to evaluate and manage our capital and leverage position. We also believe that these non-GAAP measures are commonly used in the financial services industry and provide useful information to users of our financial statements in the evaluation of our capital and leverage position. This non-GAAP financial information should be considered in addition to, not as a substitute for or superior to, measures of financial performance prepared in accordance with GAAP. In addition, our non-GAAP measures may not be comparable to similarly titled non-GAAP measures of other companies. The following table provides a reconciliation of GAAP measures to non-GAAP measures.
in thousands 3Q 19 3Q 18 2018 2017 2016 2015
Total assets 1,086,172$ 893,279$ 956,395$ 829,483$ 712,224$ 626,373$ Less: Intangible assets 9,574 10,429 10,010 10,607 6,448 3,023 Tangible assets (non-GAAP) 1,076,598 882,850 946,385 818,876 705,776 623,350
Gross long-term debt 743,835 611,593 660,507 571,496 491,678 411,177
Total stockholders' equity 296,687 267,429 279,161 239,411 207,475 205,227 Less: Intangible assets 9,574 10,429 10,010 10,607 6,448 3,023 Tangible common equity (non-GAAP) 287,113$ 257,000$ 269,151$ 228,804$ 201,027$ 202,204$
Diluted weighted-average shares 11,677 12,133 12,078 11,783 12,085 13,074
Funded debt-to-equity ratio 2.51 2.29 2.37 2.39 2.37 2.00 Funded debt-to-tangible equity ratio (non-GAAP) 2.59 2.38 2.45 2.50 2.45 2.03
Total stockholders' equity to total assets 27.3% 29.9% 29.2% 28.9% 29.1% 32.8%Tangible equity to tangible assets (non-GAAP) 26.7% 29.1% 28.4% 27.9% 28.5% 32.4%
Total stockholders' equity per share 25.41$ 22.04$ 23.11$ 20.32$ 17.17$ 15.70$ Tangible equity per share (non-GAAP) 24.59$ 21.18$ 22.28$ 19.42$ 16.63$ 15.47$