AIMS
to understand more about Emotional Intelligence
to gain awareness of our own Emotional Intelligence
to learn ways to increase Emotional Intelligence
Definition
Emotional Intelligence (EQ) is the ability to identify, use , understand and manage emotions in ways that relieve stress, communicate effectively, empathise, overcome challenges and diffuse conflict.
EQ affects our
Performance at work – social complexities, leadership, motivation
Physical Health – controlling stress – heart, BP
Mental Health – anxiety, depression – relationships
Relationships – improved communication
EMOTIONAL RESILIENCE
“the ability to succeed personallyand professionally in the midst
of a high pressured, fast movingand continuously changing
environment”
In Summary
Increase self awareness – get to know your strengths, limitations, recognise your emotions and their effects
Be aware of how best you can manage difficult situations, be flexible in approach, maintain values and goals
Sense others’ feelings, take an active interest, anticipate and recognise others needs
Be assertive, support, motivate and inspire
RESOURCES
http://www.helpguide.org/articles/emotional-health/emotional-intelligence-eq.htm
http://www.mentalhealth.org.uk/publications/emotional-resilience-toolkit/
http://www.businessballs.com/emotionalintelligencecompetencies.pdf
http://www.robertsoncooper.com/iresiliencehttp://www.eiconsortium.org/