University of Northern Iowa Division of Student Affairs
Key Performance Indicators Division of Student Affairs Admissions Key Performance Indicators
Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data
Recruit new undergraduate students
# of inquiries EMAS report Annual Christie Kangas 3
#of campus visitors Admissions report Annual Amy Schipper 10
# of applications received Admissions status report Annual Mike Holmes 10
Admit new undergraduate students
Proportion of admits attending yield activities
EMAS report Annual Amy Schipper 3
Matriculate new undergraduate students
# of new freshmen enrolled Admissions report Annual Christie Kangas 10
Yield rate for freshman Admissions report Annual Christie Kangas 10
# of students enrolled from community colleges
Admissions report Annual Jo Loonan 10
Yield rate for transfer students
Admissions report Annual Jo Loonan 10
# new multicultural students enrolled
Admissions report Annual Consuela Cooper 10
# new out-of state students enrolled
Admissions report Annual Christie Kangas 10
# new international students enrolled
Admissions report Annual Kristi Marchesani 10
Average entering ACT Admissions report Annual Dan Schofield 10
Division of Student Affairs Career Services Key Performance Indicators
Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data
Assist students with career decision making
# of students served CS annual report Annual Matthew Nuese 3
# of students in 170:050 CS annual report Annual Matthew Nuese 3
Provide cooperative education and internships
# of for-credit students CI signed contracts/course enrollment/CS annual report
Annual Allan Stamberg 3
# of zero-credit students CI course enrollment CS annual report
Annual Allan Stamberg 3
# employers Contract analysis CS annual report
Annual Allan Stamberg 3
Provide job search services
# of mock interviews CareerLink Audit Annual 3
# of employers at fairs Fair dBase, event surveys Annual Elizabeth Vanderwall 3
# of on-campus interviews CareerLink Audit Annual Lindsey Csukker 3
% of students employed post-graduation
FUD (Follow-up Data Survey) Annual Matthew Nuese 3
% of students attending graduate school post- graduation
FUD (Follow-up Data Survey) Annual Matthew Nuese 3
% of students employed in Iowa post-graduation
FUD (Follow-up Data Survey) Annual Matthew Nuese 3
Maintain positive employer relations
# of employers posting jobs and internships
CareerLink Audit
Annual Matthew Nuese
3
# of jobs and internships CareerLink Audit Annual Matthew Nuese 3
# of employer visits AAR (After Action Reports) Annual Laura Wilson
3
Division of Student Affairs Dean of Students Key Performance Indicators
Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data
Administer student discipline
Frequency of misconduct in residence by offense type
Clery Report; internal reports Annual Jon Buse 4
Frequency of misconduct in non-residence by offense type
Clery Report; internal reports Annual Jon Buse 4
Rate of recidivism in residence by offense type
Internal reports Annual Jon Buse 1
Rate of recidivism in non-residence by offense type
Internal reports Annual Jon Buse 1
Coordinate institutional response to student concerns and critical incidents
# of student concerns Internal reports Annual Jon Buse 1
# of student concerns that require ongoing care
Review cases Annual Jon Buse 1
Deliver new student orientation programs
Rate of orientation attendance
Counts Annual Kristin Woods 4
Proportion of new students who report a positive transition to the institution
Online survey 6 weeks into fall semester
Annual Kristin Woods 1
Rate of student satisfaction Post survey online Annual Kristin Woods 4
Rate of parent satisfaction Paper survey Annual Kristin Woods 4
Proportion of new students who participate in orientation
Admissions report Annual Kristin Woods 2
# of students participating at select Welcome Week events
Counts Annual Kristin Woods 1
Division of Student Affairs Financial Aid Key Performance Indicators
Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data
Provide access to financial resources
Average student debt upon graduation
Annual student financial aid report
Annual IT Department and Joyce Morrow 10
% of students served Financial aid survey Annual Joyce Morrow 10
% of gift aid recipients Financial aid survey Annual Joyce Morrow 10
% of loan recipients Financial aid survey Annual Joyce Morrow 10
% of students employed by institution
Financial aid survey Annual Joyce Morrow 5
Average need not met by total financial aid accepted
Regents student financial aid study
Annual Joyce Morrow 10
Educate students and families about financial options
% of parents in attendance at the parent financial aid break-out session at Summer Orientation
Parent head count Annual Tim Bakula 10
Student loan default rate Cohort default rate Annual Heather Soesbe 10
Improve our services so that students may take full advantage of their educational opportunities
Rate of overall student satisfaction
Online University Scholarship Application survey
Every two years
Juanita Wright 0
Rate of usage of job board (students ) - average views per month
Access counter on job board Annual Tim Bakula 1
Rate of customer satisfaction Online customer service survey Every two years
Tim Bakula 0
Assure compliance with applicable law, regulations and policies
Federal audit liability findings
State audit Annual Joyce Morrow 10
Unspent campus-based funding
Fiscal Operations Report & Application to Participate (FISAP)
Annual Joyce Morrow 10
Division of Student Affairs Health Services Key Performance Indicators
Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data
Provide mental health counseling
IACS Accreditation status Accreditation Annual David Towle FY 08, 09
% of student body using services
Internal Tally Annual David Towle FY 00, 01, 02, 03, 04, 05, 06, 07, 08, 09
Rate of client satisfaction Client survey Annual David Towle FY 09
Provide services to students with disabilities
% of students registered Internal Tally Annual Jill Smith FY 00, 01, 02, 03, 04, 05, 06, 07, 08, 09
Rate of client satisfaction Client Survey Annual Jill Smith FY 09
Provide medical services
AAAHC Accreditation status for clinic operations
Accreditation Every three years
Shelley M O'Connell FY 00, 03, 06
Lab Certification Accreditation – CLIA/COLA Every two years
Shelley M O'Connell FY 01, 03, 05, 07
Pharmacy Certification Accreditation – Iowa Board of Pharmacy
Annual Shelley M O'Connell FY 07, 08
Rate of patient satisfaction
NCHA Survey “overall rating of the organization” (item 19)
Annual Shelley M O'Connell FY 09
Provide substance abuse services
% of student body receiving educational or evaluative interventions
Internal Tally Annual Mark Rowe FY 09
Binge rate ACHA Survey Every two years
Mark Rowe FY 08, 09
Frequent binge rate ACHA Survey Every two years
Mark Rowe FY 08, 09
30 day prevalence ACHA Survey Every two years
Mark Rowe FY 08, 09
Provide violence intervention services
% of student body served Annual record review Annual Mark Rowe FY 09
# of individuals served Annual record review Annual Mark Rowe FY 09
Promote health and wellness
Positive health behaviors ACHA Survey Every two years
Kathy Green FY08, 09
Negative health behaviors ACHA Survey Every two years
Kathy Green FY 08, 09
Provide fitness & recreation programs
% of student body who use services, based on unique ID
Annual Rec Trak report Annual Kathy Green FY 08, 09
Total customers served W&R Services Annual Report Annual Kathy Green
FY 08, 09
Division of Student Affairs Maucker Union Key Performance Indicators
Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data
Provide facilities Rate of student satisfaction Educational Benchmarking, Inc. Student Center survey
Every two years (Spring 2009)
Lisa Kratz
FY 05, 07, 09
Rate of faculty/staff satisfaction with Maucker Union operations
Faculty/staff survey Every two years (2009-2010)
Lisa Kratz and Mike Bobeldyk 1
Daily traffic in Maucker Union
Maucker Union traffic counts, recorded in annual Maucker Union report
Annual Bryan Beardsley
4
# of events hosted Annual Maucker Union report Annual Bryan Beardsley 10
# of reservations made using EMS Enterprise
Annual Maucker Union report Annual Bryan Beardsley 10
Rate of customer satisfaction at Maucker Union events
Customer post-event survey Annual Bryan Beardsley 5
Provide student activities
Rate of student satisfaction with events
CAB program evaluations Annual Erin Wheat FY 04, 06
# of events produced SIAC report Annual Mike Bobeldyk FY 09
Proportion of students involved in co-curricular activities
Institutional Research: 9D NSSE Annual Mike Bobeldyk FY 09
Contact hours of students at social/recreational activities
Internal tally (# of students multiplied by # of hours of event)
Annual Mike Bobeldyk 1
# of students in fraternities and sororities
Greek community reporting Annual Jessie Stinson 5
Fraternities and sororities’ academic performance
Greek community reporting Annual Jessie Stinson 5
# of student organizations SIAC report Annual Mike Bobeldyk FY 09
Student leaders learning Learning outcomes assessment with student leaders EBI (Factor 5)
Every two years
Lisa Kratz FY 05, 07, 09
Division of Student Affairs Multicultural Education Key Performance Indicators
Core function Key performance indicators Assessment method Frequency Responsible administrator/unit Years/data
Encourage multicultural student engagement in campus life
Proportion of multicultural students involved in co-curricular activities
Institutional Research: Response to question #9D in NSSE for multicultural students only
Annual Athena Clayborne 4
Student contact hours of multicultural students at social/ recreational activities
Internal tally Annual Char White 0
Mentor multicultural students
# of students mentored and mentoring
Mentors and mentees list Annual Athena Clayborne
3
Rate of retention for first year or transfer students mentored
Enrollment report from Registrar (student ID #s provided by CME)
Annual Athena Clayborne 3
Contribute to the cultural competence of all students
Student contact hours of multicultural students at events that seek to educate on diversity
Internal tally Annual Char White 0
Student contact hours of majority students at events that seek to educate on diversity
Internal tally Annual Char White 0
Provide event space Proportion of available hours at the Center for Multicultural Education used for events or activities
Electronic reservation system Annual Char White 0
Division of Student Affairs University Registrar Key Performance Indicators
Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data
Satisfaction of Registrars services and performance
Rate of faculty satisfaction Faculty satisfaction survey Annual Mary Baumann 0
Rate of student satisfaction Student satisfaction survey Annual Mary Baumann 0
Room utilization Rate of room utilization across the instructional day
Ad Astra (room utilization report) Annual Mary Baumann 5
Commencement and graduation
% of graduating class participating in commencement ceremony
Internal tally Annual Mary Baumann 0
Division of Student Affairs Residence Key Performance Indicators
Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data
Provide housing Total # housing contracts Residence report Annual Jean Wiesley 10
% of enrolled students who live on campus
Residence report Annual Jean Wiesley 10
Occupancy rate Residence report Annual Jean Wiesley 10
% of beds in buildings with sprinklers
Residence report Annual Brent Ascher 10
Graduation rate students with two years on campus
Graduation report Annual Pat Beck 10
Rate of student satisfaction EBI Survey Annual Pat Beck 10
Academic performance of resident vs. non-resident
Residence report Annual Pat Beck 4
Provide dining services Total # dining contracts Residence report Annual Jean Wiesley 10
Rate of student satisfaction EBI Survey
NACUFS Survey
Annual Pat Beck 10
Generate fiscal resources to support programs
Bond coverage ratio Financial report Annual Gary Daters 10
Maintain facilities % of income devoted to deferred maintenance
Residence report Annual Gary Daters 10
Kilowatt hours consumed Monthly utility bills Annual Brent Ascher 10
Division of Student Affairs Key Performance Indicators
Core function Key performance indicators Assessment method Frequency Responsible administrator/unit Years of data
Enrollment Undergraduate enrollment Registrar report Annual(Fall) Phil Patton 10
Undergraduate new student enrollment
Registrar report Annual(Fall) Phil Patton 10
Average entering ACT Admissions report Annual Admissions 10
Yield rate Admissions report Annual Admissions 10
Diversity Minority student rating of campus climate
Campus Climate Survey Every two years
Institutional Research 1
Women student rating of campus climate
Campus Climate Survey Every two years
Institutional Research 1
Diversity of division work force
HR report – request a report each year: Judy from HR
Annual Human Resources 10
Rate of interaction of students from different backgrounds
National Survey of Student Engagement: 1U, 1V,11L (reported by proportion of top two, in scale)
Annual Academic Assessment 4
Rate of minority student enrollment
Enrollment report Annual University Registrar 10
# of minority students enrolled
Enrollment report Annual University Registrar 10
Campus environment Student rating of supportiveness of campus environment
National Survey of Student Engagement: score of benchmark of Supportive Campus Environment: 8A, 8B, 8C, 10B, 10D, 10E. (normalized average of scores )
Annual Academic Assessment 4
Campus health
Student self-reports of health National College Health Survey Every two years
Health Services 2
Student success Rate of six-year graduation Graduation report Annual University Registrar 10
Rate of retention Enrollment report Annual University Registrar 10
In-state employment rate CS annual report Annual Career Services 10
Rate of student satisfaction National Survey of Student Engagement: 13
Annual Academic Assessment 4
Campus safety Campus crime rate Clery Campus Crime Report Annual Dean of Students 10
Student engagement Degree of positive student engagement in campus life
National Survey of Student Engagement: 10E, 10F (mean)
Annual Academic Assessment 4
6-9-09 TJH