Lean IT
8 Elements of waste in IT operations and how to eliminate them
When the going gets tough, the tough ‘Think Lean’
> According to McKinsey and Company applying Lean principles can increase application and maintenance productivity by up to 40%
> These same principles can be applied to ongoing IT operations, since as much as 80% of the budget is tied up in “keeping-the-lights-on”
> The focus of Lean Thinking is on reducing waste, that is, anything that doesn’t add value to the customer.
> In IT, there are 8 elements of waste which negatively impact productivity and customer service and cause business DOWNTIME…
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Defects
> Unplanned outages and service defects due to unauthorized and unplanned changes to the IT infrastructure.
> Think Lean: Visualize IT services and
configuration details.
Incorporate policy-based controls to detect unauthorized changes and enforce compliance.
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Over-Production
> Initiating projects or maintaining IT applications for which there is no customer requirement or quantified business need.
> Think Lean: Apply service portfolio
management techniques to prioritize projects according to business and customer demand.
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Waiting
> Repeated system downtime and unacceptable application response times leading to poor customer satisfaction and lost revenue.
> Think Lean: Manage applications
from the end-users perspective, monitoring actual services and business activity.
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Non-Value Added Processing
> Trying to report the value of IT in purely technical terms, using jargon and terminology misleading to business managers and customers.
> Think Lean: Incorporate dashboards to
report what matters to the business and its stakeholders – the cost, quality and business value of IT services consumed.
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Transportation
> Frequent on-site visits to conduct software audits and ensure compliance:
> Think Lean: Automatically discover
software products within your infrastructure and correlate them to their licenses, use rights and supporting purchase data.
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Inventory (Excess)
> Server and data center sprawl from unused or idle computing capacity.
> Think Lean: Virtualize services and
dynamically provision according to fluctuating business conditions.
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Motion (Excess)
> Unnecessary manual activities and mundane tasks leading to excessive delays in the delivery of vital IT services.
> Think Lean: Incorporate process
automation and workflow.
Build out a customer facing service catalog to reduces cycle times and lowers costs.
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Employee Knowledge (Unused)
> Lost time, ideas, skills, improvements, and suggestions from employees
> Limited tools or authority available to IT support staff to carry-out basic tasks
> Think Lean: Capture, retain and
distribute knowledge through a self-service support framework.
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Thinking Lean IT
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> Individually any element of waste in IT operations always has an adverse effect on business.
> But like in a manufacturing any element of waste across a production line of IT services creates more and more waste - The net effect to the
business is D.O.W.N.T.I.M.E
> Such an issue requires an integrated approach to IT management
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Lean IT
The 8 Elements of Waste in IT Operations