>8,000 active installations
https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk
128 Service Desks
http://www.youtube.com/watch?v=J72NtBRBgzM
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Mobile Client
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IT Service Management (ITSM)
HelpDesk / IncidentSLA
Software Release ManConfiguration ManCustomer & Provider Portal
Problem ManChange Man
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Knowledge Base
https://www.atlassian.com/software/confluence
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External or Internal?
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Colleagues
Customer Satisfaction
https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira
Timesheet
https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira
https://marketplace.atlassian.com/plugins/com.valiantys.jira.plugins.exocet.jira-plugin-exocet-pro
Escalation
https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin
Automation
One POP3 = One issuetype
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https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.JIRA-Feedback
Feedback
Reporter
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SLALinksTime SpentOther IssuesTransitions
HelpDesk for JIRA
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JSD +/-
Free CustomersKnowledge BaseCustomer Portal
SLAMobile Client
Expensive AgentsConfluenceCRM + HelpDeskITSMMobile Agent
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