Make it work...

Tonya Oaks Smith#ne20 #hewebNE

A primer on the client services approach in higher ed

http://www.time.com/time/photoessays/10questions/0,30255,1821049,00.html

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Shari Erwin, Aaron Rester, and Tonya Oaks Smith

So it started...

#ne20 #hewebNE

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Shari Erwin, Aaron Rester, and Tonya Oaks Smith

When suddenly...

http://www.flickr.com/photos/sazeod/131421682/#ne20 #hewebNE

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Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Down to business...

http://www.flickr.com/photos/83551695@N00/1454499110/#ne20 #hewebNE

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Shari Erwin, Aaron Rester, and Tonya Oaks Smith

We made it...

http://www.thelineofbestfit.com/news/latest-news/daft-punk-not-touring-in-2013-says-rob-da-bank-115322

#ne20 #hewebNE

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But the best-laid plans...

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Shari Erwin, Aaron Rester, and Tonya Oaks Smith

#OMGWTFBBQ

http://www.flickr.com/laurel714/8439541937/#ne20 #hewebNE

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What had happened

was...

#ne20 #hewebNE

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Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Make it work was birthed...

#ne20 #hewebNE

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There’s Life Beyond the Four-Year University

Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Laughter and tears are both responses to frustration and exhaustion. I myself prefer to laugh, since there is less cleaning up to do afterward.

- Kurt Vonnegut

#ne20 #hewebNE

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Shari Erwin, Aaron Rester, and Tonya Oaks Smith

Mea culpa

http://www.flickr.com/photos/franciscanuniversity/5833602194/#ne20 #hewebNE

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Shari Erwin, Aaron Rester, and Tonya Oaks Smith

What makes it work today?

http://www.flickr.com/photos/29364131@N07/4296197021/#ne20 #hewebNE

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@marleysmom by @radiofreegeorgy

@marleysmom

•Communications director at the UALR William H. Bowen School of Law•Worked as a reporter, internal comm for private company, for central communications, and the law school

#shoes

Photo by @radiofreegeorgy#ne20 #hewebNE

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Who are you?

http://www.flickr.com/photos/highedweb/2922852848/in/photostream#ne20 #hewebNE

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And why are you here?

http://www.flickr.com/photos/highedweb/5090342543/in/photostream#ne20 #hewebNE

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Client services means...

http://www.flickr.com/photos/swiftconsult/3903355617/#ne20 #hewebNE

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#OMGWTFBBQ redux

http://diane-mckay.livejournal.com/54670.html#ne20 #hewebNE

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Chargeback means...

#ne20 #hewebNE

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I didn’t think so

http://www.flickr.com/photos/50798929@N05/4776217226/#ne20 #hewebNE

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Call me... maybe?

http://www.flickr.com/photos/arabarra/5171735748/#ne20 #hewebNE

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Good client?

http://www.flickr.com/photos/hello_kosmos/3057629808/#ne20 #hewebNE

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Step by step...

#ne20 #hewebNE

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Processes work...

http://www.flickr.com/photos/57707829@N02/5356741351/#ne20 #hewebNE

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We are in the education business

http://www.flickr.com/photos/70109407@N00/2097402250/#ne20 #hewebNE

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Practice makes perfect...

http://www.flickr.com/photos/yunphotos/4973125140/#ne20 #hewebNE

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Oh, behave...

http://www.flickr.com/photos/louisabate/4237541615/#ne20 #hewebNE

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Put on your big girl

panties and get to work

#ne20 #hewebNE

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#hustle

S/O @joelgoodman#ne20 #hewebNE

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What is real?

http://www.papermag.com/2012/05/the_real_world_20th_anniversar.php#ne20 #hewebNE

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#fail

http://www.flickr.com/photos/wootness/6919873602/#ne20 #hewebNE

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Crack the whip

http://www.flickr.com/photos/8skeinsofdanger/3189568678/#ne20 #hewebNE

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Remain cool headed...

http://www.flickr.com/photos/moanacestari/6717639805/#ne20 #hewebNE

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Wrapping it up

http://www.flickr.com/photos/epsos/8474532085/#ne20 #hewebNE

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You can’t always get

what you want.

#ne20 #hewebNE

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But what do you need?

#ne20 #hewebNE

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You be a human.

S/O @plautmaayan#ne20 #hewebNE

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Get with me...

Tonya Oaks Smithtosmith@ualr.edu@marleysmom501.324.9896

Through the Thou, a person becomes I.37