Session 2 – February 2014
*Management
*Review
Citizens
Systems
Resource
Support Hrs, Skills, Teams
Assessm
ent,
Support Plans,
Outcome Star
Budget,
Acc
ounts
, Tr
ain
ing
Quality
Assess
Plan
Do
Review
Define
Match
Check
ExitReview
OUR JOURNE
Y
Life Path Staff Needs
Applicants Skills
Life Path Support Ability
Citizens Needs
Learn
*Values
*Key Values
How do we know how well we are doing?
*Indicators
*Each Session*Review
*Expectation
*Feeling
*Programme
*Citizens
*Resources
*Systems
*Journey Logs
*Research
*Expectation
*Everyone comes to every session
*We know what we offer citizens
*We know what we want from staff
*How do things feel
More feeling Less feeling
*How things felt last time
Cheerful
Happy Good
Uncomfortable
Down
Concerned
Confused
Unsure Angry
*Research*Citizens
*What outcomes can we offer
*Resources
*What outcomes do we need for
*Managers
*Team Leaders
*Complete ideal ‘One Page Profile’ for
*Manager
*Team Leader
*Citizens outcomes
*What we offer
*Outcomes
Focus oncustomer
Focus on organisation
Input Process Output Outcome Impact
Context
Values
*Outcome
*What’s the difference?
* Input
* Process
*Output
*Outcome
* Impact
*Maslow’s hierarchy of need
*Outcomes for citizens
*Outcomes for others?
*In providing support do we offer others.
Specific
Measurable
Achievable
Relevant
Time-bound
Ambitiou
s
SMARTObjectives
*Staff Outcomes
*Outcomes describe the job
*Job Description
*Outcomes can be grouped
*Need to be SMART
*Are people doing this job
*Need YES / NO answer
*Not maybe
*Job Descriptions
From your work please think of;
1. The sections that we divide an Area Managers Job Description into
2. The sections that we can divide the Team Leaders job descriptions into
*Please keep to 4 areas per description
Specific
Measurable
Achievable
Relevant
Time-bound
Ambitiou
s
SMARTObjectives
*One Page Profiles /Person
Specification
*If you have One Page Profile that’s a Person Spec?
*Do you think your one page profile could be measuring tool in an interview?
*Please list three new ideas for Managers
*Please list three new ideas for Team Leaders
*Staff are looking at the offer too
*Benefits
*Pay
*Holiday
*Company Sick Pay
*Pensions
*Child care vouchers
*Flexible working
*Additional Benefits
*Training
*Accredited
*Team work
*Friendship
*Valued
*Say thank you
*Flexibility
*Zero Hrs Contracts
*Flexible
*Responsive
*Cheaper than agency
Employee*Flexible
*No requirement to accept work
*Gives experience
*Benefits
*Staff are employees
*Benefits
*Offer must be fair
*Acceptance of work = contract
*Clarity of expectation
*Training
*Team meetings
*Supervision
*Journey Log
Group
Personal
*Journey Logs
*What’s important to me
*Learning Log
*Personal
*Life Path
*How do things feel
Assess
Plan
Do
Review
Define
Match
Check
ExitReview
OUR JOURNE
Y
Life Path Staff Needs
Applicants Skills
Life Path Support Ability
Citizens Needs
Learn
*Research
*What are the styles that can be used to select staff?
*How useful are they?
*Complete shortlisting grids for the 3 applications
*Complete profile at
*http://profiles4care.com/trial/ email to Gary
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