#goat14
30%
NEWER!
CREATING ALIGNMENT FOR AGILE CHANGE
Jason Little, Geoff Schaadt
@jasonlittle @gschaadt
Gatineau/Ottawa Agile Tour 2014 #goat14
#goat14
Jason Little Geoff Schaadt@gschaadt@jasonlittle
Author, international speaker, college
professor, agile coach, haver of fun, culture
hacker, drummer and dad
I'm from the U.S., then I married a girl from Ottawa. Now I have
francophone kids and two friends named Guy.
Canada made me change jobs - I'm a
consultant now.
#goat14
GOOGLE: “WHY AGILE FAILS” RESULTS: 4,230,000
@jasonlittle
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METHODOLOGISTS SAY: “YOU DIDN’T USE THE TOOL
R IGHT!”
@jasonlittle
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CULTURE PEOPLE SAY: “YOU DIDN’T CHANGE YOUR
CULTURE!”
@jasonlittle
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MINDSET PEOPLE SAY: “YOU DIDN’T CHANGE YOUR
MINDSET”
@jasonlittle
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MANAGEMENT GURUS SAY: “LACK OF MANAGEMENT SUPPORT”
@jasonlittle
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AGILE ZEALOTS SAY: “YOU TRIED TO DO AGILE INSTEAD
OF BE AGILE!”
@jasonlittle
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THE CONSULTANT YOU DIDN’T HIRE SAYS: “THAT OTHER CONSULTANT SHOULD
HAVE…”
@jasonlittle
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SYSTEM THINKERS SAY: “ONLY IN RETROSPECT CAN YOU
UNDERSTAND…COMPLEX ADAPTIVE SYSTEMS THEORY SAYS….”
@jasonlittle
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THE TRUTH IS…
@jasonlittle
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THEY’RE ALL R IGHT… …AND THEY’RE ALL WRONG!
@jasonlittle
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HINDSIGHT IS ALWAYS 20/20but looking back, it’s still a bit fuzzy
@jasonlittle
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NOBODY GIVES A SH*T ABOUT MODELS!Well, us consultants do, but normal people don’t!
@jasonlittle
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SO WHAT CAN YOU DO?
@jasonlittle
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THERE IS NO SUCH THING AS A BINARY “SUCCESS/FAILURE” MEASUREMENT
FOR ORGANIZATIONAL CHANGE
@jasonlittle
STOP IT!
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DIVERGENCE IN UNDERSTANDING
the objective
BELIEFS
“RESI
STANC
E”
INNOVATORS AND EARLY ADOPTERS EARLY/LATE MAJORITY “LAGGARDS AND RESISTERS”
@jasonlittle
#goat14
INNOVATORS AND EARLY ADOPTERS
Don’t need to be motivated Will become your change champions May need to develop skills
EARLY/LATE MAJORITY
Might need to be motivated Might need to be re-assured Want to see quick wins first
“LAGGARDS AND RESISTERS”
Will blame everything for any failure! May be disruptive Can end up as strong supporters
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HOW CAN WE CREATE ALIGNMENT? 1) ACCEPT UNCERTAINTY 2) INVOLVE THE PEOPLE
3) USE FEEDBACK-DRIVEN APPROACHES
@jasonlittle
C A N VA S E S H E L P C R E AT E O RG A N I Z AT I O N A L A L I G N M E N T
FRAGMENTATION- Unclear vision for
change - Lack of awareness - Lack of urgency
REINFORCEMENT- Clear vision - Quick wins celebrated - Autonomy,
engagement
- create big visible room - create team/
department canvases - organize lean coffee
sessions - marketing! (make
posters and stuff!)
ACTIONS
ALIGNED FRAGMENTEDFRAGMENTED
- weekly lean coffee - executive sponsored
lean coffee - monthly retrospectives - refresh strategy
canvas - celebrate wins! - review progress
ONGOING ACTIONS
- Leverage internal networks
- Build understanding - Encourage honest,
open dialogue
ALIGNMENT BUILDING
INNOVATORS EARLY MAJORITY LATE MAJORITY LAGGARDS
TIME
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ORGANIZATIONAL CHANGE CANVAS
@jasonlittle
#tas14
TEAM VISION
STRONG SUPPORT
WHAT IS WORKING AGAINST THE CHANGE?WHAT IS SUPPORTING THE CHANGE?
SEVERE BLOCK
OPTIONS
PREPARE INTRODUCE REVIEW
CO
ST
VALUE
Where does the team want to be in 6 months? A year?
what help does the team need to contribute to this vision?
WHAT’S OUR PLAN?
WHAT HELP DO WE NEED?
Experiments we can do to contribute to the overall
change strategyExperiments
being plannedExperiments in
progress
Experiments being reviewed
against expected outcomes
TEAM/DEPARTMENT TACTICAL EXECUTION CANVAS
@jasonlittle
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AND NOW…a story from Geoff!
@gschaadt
@gschaadt #goat14
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THREE FINAL THOUGHTS
@jasonlittle
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1) THE “CANVAS” DOESN’T MATTERBUT THE CONVERSATIONS DO!
@jasonlittle
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2) CHANGE MANAGEMENT SAFARI!Make your canvases visible, stop using status reports
and GO TALK TO PEOPLE!
@jasonlittle
#goat14@jasonlittle
3) CHANGES = EXPERIMENTS
VISUALIZE YOUR CHANGE WORK
INSIGHTS OPTIONS EXPERIMENTS
PREPARE INTRODUCE REVIEWTHEME
COMMUNICATION
AWARENESS
TRAINING
ABANDONED!
SUPPORT
HOW WE WORK15-minute standup, 3x per week Weekly Insights review bi-weekly Options review bi-weekly retrospective quarterly change canvas refresh
IMPORTANT NOTES
BLOCKED
#goat14
LEAN CHANGE MANAGEMENTlearn more about these ideas in this book
leanchange.orguse goat14 at checkout
for any package.
Videos, interviews, tutorials, Skype coaching and more are available
@jasonlittle
@jasonlittle @gschaadt
Jason’s Blog: http://leanchange.org or http://agilecoach.ca Geoff’s Blog: http://deltapartners.ca/blog
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