PROCESS • ANALYTICS • TECHNOLOGY 1 © 2014 Copyright Genpact. All Rights Reserved.

BPR SSC, BPO, Hybrid

$ 158m

$ 82m $ 83m

Tech

$ 110m

SSC, BPO, Hybrid

$ 178m

BPR

$ 295m

Tech BPR Tech SSC, BPO, Hybrid1

$ 268m

$ 155m

$ 103m

FINANCE AND ACCOUNTING ► OPERATING MODEL IMPACT ► BY MATURITY

Annual $ impact is the impact of operating model initiatives in US$ per annum including

reduction of cost, capital required, improvement of cash and revenue growth

Mature organizations expect more impact than less mature ones from technology and BPR

• Advanced

organizational

models seen

as more

frequently

deployable but

having less

standalone

impact

• Impact in

mature

organizations

consistently

higher than in

the rest

OVERALL MATURE IMMATURE

n=157 finance and accounting executives from a survey conducted by LinkedIn commissioned by Genpact;

Mature=119, Not mature=38

Average $ impact, bar width proportional to percent of respondents stating that the

initiative will have a material impact

Average

$ impact

DIRECTIONAL

1 BPO – Business Process Outsourcing, SSC – Shared Services Center