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MORALEMORALE
Morale is closely connected with motivation andMorale is closely connected with motivation andwillingness to work. If an employee is satisfied withwillingness to work. If an employee is satisfied with
his job, his morale is said to be high and in case ofhis job, his morale is said to be high and in case of
he is dissatisfied, his morale is low.he is dissatisfied, his morale is low.
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RELATIONSHIP BETWEEN MORALE &RELATIONSHIP BETWEEN MORALE &
PRODUCTIVITYPRODUCTIVITY
Morale refers to the total satisfaction,a person drives from hisMorale refers to the total satisfaction,a person drives from his
job,his work group,his boss,the organisation & the his generaljob,his work group,his boss,the organisation & the his general
environment.environment.
1.High morale with high productivity1.High morale with high productivity--where proper motivation &where proper motivation &supervision exist.supervision exist.
2.Low morale with low productivity2.Low morale with low productivity--where motivation &where motivation &
supervision are defective.supervision are defective.
3.High morale with low productivity3.High morale with low productivity--where employees are notwhere employees are notfully trained.fully trained.
4.Low morale with high productivity4.Low morale with high productivity--where management is thewhere management is the
antianti--workers or production oriented.workers or production oriented.
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IMPORTANCE OF MORALEIMPORTANCE OF MORALE
Management always persue the employees to keep their moraleManagement always persue the employees to keep their morale
high because :high because :
Production & productivity are directly affected by high moraleProduction & productivity are directly affected by high morale
It promotes good feelings about the policies, practices of theIt promotes good feelings about the policies, practices of the
organisation.organisation.
Several labour problems like absenteeism, indiscipline etc areSeveral labour problems like absenteeism, indiscipline etc are
overcome without much difficulty.overcome without much difficulty.
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FACTORS CONTRIBUTING TO HIGHFACTORS CONTRIBUTING TO HIGH
MORALEMORALE
1.Confidence in the leader of the group.1.Confidence in the leader of the group.
2.Organisational Efficiency2.Organisational Efficiency--
(a) Definiteness of Responsibility(a) Definiteness of Responsibility--The line of authority &The line of authority &
responsibility should be clear so that there will be noresponsibility should be clear so that there will be noconfusion in the mind of workers to whose order they are toconfusion in the mind of workers to whose order they are to
follow.follow.
(b)Adequate & Effective Communication(b)Adequate & Effective Communication--An adequate &An adequate &
effective communication channel between workers & theeffective communication channel between workers & themanagement will lead to high morale of the workers.management will lead to high morale of the workers.
(c)Working Conditions(c)Working Conditions--Fair wages, Work EnvironmentFair wages, Work Environment
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Giving OrdersGiving Orders
AA good supervisorgood supervisor givesgives muchmuch thoughtthought to theto the artartof giving orders. Properlyof giving orders. Properly
giving orders really is an art that you must practice. Proficiency in givinggiving orders really is an art that you must practice. Proficiency in giving
orders will reap many benefits. Since most disciplinary problems are theorders will reap many benefits. Since most disciplinary problems are the
result of personnel not carrying out orders, this subject cannot beresult of personnel not carrying out orders, this subject cannot be
overemphasized.overemphasized.
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OrdersOrders
There are threeThere are three basic types of ordersbasic types of orders
(1)direct command,(2)request,and(3)suggestion(1)direct command,(2)request,and(3)suggestion
(1)Direct command: In a military formation,the direct command,(1)Direct command: In a military formation,the direct command,
or formal type of order, is always used. It is also used whenor formal type of order, is always used. It is also used whenthere is immediate danger, fire, accident, disobedience ofthere is immediate danger, fire, accident, disobedience of
safety rules,etcsafety rules,etc
(2)Request: The request is the best type of order to give for(2)Request: The request is the best type of order to give for
daily routine work. It is used for most orders given by good supervisors.daily routine work. It is used for most orders given by good supervisors.
(3)Suggestion:The(3)Suggestion:The suggestion is excellent when you wish personnel tosuggestion is excellent when you wish personnel toproceed on their own when you do not know exactly how the job should beproceed on their own when you do not know exactly how the job should be
donedone
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CONDITINS FOR ACCEPTABLECONDITINS FOR ACCEPTABLE
ORDER BY CHESTER BARNARDORDER BY CHESTER BARNARD1.1. Order should be clear and complete.Order should be clear and complete.
2.2. Order should compatible with the purpose ofOrder should compatible with the purpose of
the organizationthe organization3.3. Order should be compatible with theOrder should be compatible with the
employees personal interest andemployees personal interest and
4.4. Order should be operationally feasible.Order should be operationally feasible.