MotoNovo Finance
Karl Werner – Head Of Sales & MarketingDebbie Mckay – Divisional Manager Key Accounts
This is where we are now
ButIt is not good enough for the future!
We need to be more consumer centric
Change is being
driven by consumer
power
90% of all vehicle
sales now begin online
Regulation insists upon
customer satisfaction
More competition from all
sides
Innovation is vital in
an improving economy
2014 – The Year of the Consumer
Meeting the customers needs is the only way to succeed
The 21st Century Customer
Increasing Web Finance & Car
Sales
Those who offer more choice will win more customers
90% use the internet to research next vehicle
80% sleep next to their smartphone
54% of dealer walk in’s are driven by the internet
Your business can compete with every other dealership
70%+ of customers would consider PCP
53% start search with Monthly Budget
If we don’t take care of the customer then someone else will
FCA “The Opportunity”
There is significant opportunity within the FCA changes that should result in major gains in POS finance penetrations over time
Key Issues that the industry have to consider are:
Staff incentives and commission models
How the customer rate is determined
Ensuring fair outcomes for consumers
Affordability assessment of the consumers
System controls, reporting, training and competence
Consumer Focused Approached In New Regulatory Future
Lenders who support a new and sustainable
consumer/dealer centric model that embraces the power and reach of the
digital channel
Lenders who develop
products & services for
todays customer
Lenders who are dedicated to
adding value to dealers and brokers
Lenders who lead the way on
industry wide initiatives
Lenders who offer more
choice to the consumer
Lenders who support a consumer based model will help dealers sell more cars to sell more finance
Setting Lenders Apart
8
Help Dealers & Brokers
retain more customers
Help the customer
afford a wider range of vehicles
Help Dealers compete
when your asleep Give the
consumer more
information and choice
Help the consumer arrange
finance online Protect POS Finance from the return of
Direct Lenders
Offering more choice and greater affordabilityIs truly Treating Customers Fairly
Lenders To Support The Consumer Buying Process
Finance AdviceSpeed &
Convenience
Online Account
Discount Shopping Holiday
Increase Retention
Sell More Cars
ANYQUESTIONS?