NON – VERBAL COMMUNICATION
• Function • Forms• Cultural Differences
DID YOU KNOW
The impact of message is:
ONLY
7% verbal
38% vocal (tone of voice, inflection)
and 55% non-verbal
Forms
Body Language…
Paralanguage…
Space Language…
Body Language
Have you ever heard anyone said:
‘His action spoke so loudly I couldn`t hear what he said!’
Humans produce UP TO
700,000 different signs.
The face is capable of over 250,000 expressions
There are
5,000 distinct
HAND gestures
There are catalogued 1,000 different POSTURES and their accompanying GESTURES
Eyes
Ears
Other
Human perceived 82% of the information by the eyes
There are three ways…
As a direct replacement for words
As a reinforcement of our words
As a mirror of our inner emotions and attitudes
NONVERBAL BEHAVIOR
INTERPRETATION
Evaluation, thinking
Doubt, lying
Frustration, apprehension
Anticipation
Readiness, aggression
Dejection
Defensiveness
Can I help?
Trust me!
You’re in good hands!
Let me give you a helping hand.
I know you!Look at that!Great to see
you!
So tell me more!
Things are going badly.
I’m thinking.
CULTURAL DIFFERENCES
EGYPT
Be Patient!ITALY
What exactly do you mean?GREECE
That`s just perfect!
GESTURES AROUND THE WORLD
This is ‘good’ to Westerners,‘one’ to Italians, ‘five’ to Japanese and ‘up yours’ to Greeks.
Showing this American gesture is a
jailable offence in
Italy
‘OK’ to a Western,‘money’ to a Japanese, ‘zero’ to the French and
INSULTING
to the Turks and Brazilians!
So What Does It All Mean?
It`s the most important.
Body language is important…
Messages are more believable…
Emotions are communicated by cues
NOW YOU KNOW
Bibliography
1. Pease, A., Pease B. (2004) The Definitive Book of Body Language. New York: Bantam Dell
2. http://psychology.about.com