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What is communication?y Keith Davis - Communication is a process of passing
information & understanding from one person toanother.
y Sending of a message from a source to a receiver with
least possible loss of meaning.
y Types- Verbal &Non Verbal Communication.
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What is Non Verbal
Communication?
y Communication without words.
y Basis of our personality.
y Often subconscious.
y Aid to verbal communication.y Message are likely to be more genuine.
y A way of life.
y UNSPOKEN COMMUNICATION.
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Types Of Non Verbal
Communicationy Symbols
y Body language
y Proxemics
y Time
y Fragrance
y Colour
y Paralanguage
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Symbolsy Amark/object that represents a part of information .y Can be used for both receptive and expressive
communication.
y Flags
y road signs
y map symbols
y Logos
y smoke signals
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Body Language
y Change in position and movement showing persons feelingand taught.
y Depends on actions, postures, movements and expression ofour bodies.
y Types- Posture Facial expression
Eye contact Gestures Facial expression
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Proxemicsy Space & Distance.y Measure of nearness to a person.
y Varies in different situations.
y
Types intimate, personal, casual, public.y Proxemicis chart
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Timey Chronemics is the study of time usage.
y Perceive time and react to time.
y Rhythm and tempo of communication.
y Art of multitasking is important.
y Time perceptions can be expressed through punctuality,willingness to wait, speed of speech, etc.
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Fragrancey All humans are very sensitive about smell.y Smells shows the life style of a person.
Agood fragrance -
Adds good impression.
Warm atmosphere.
Fragrance = Wealth.
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Coloury Important and powerful means of communication.
y Associated with different moods and feeling.
y It gives third dimension to the message.
y Psychological and visual impact.
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Paralanguagey Non verbal aspect of the spoken words.
yWay in which you speak words.
y Impacts telephonic conversation to a great extent.
y The key motivators of paralanguage
y Voicey Speed of speech
y Pitch variation
y Volume variation
y Pronunciation
y Silence & pause.
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Advantages & Disadvantagesy Deaf person.
y Place where silence is amust.
y Secrecy can be maintained.
yDistance communication.
y Makes conversation short.
y Demands a lot of strainfullattention & repetition.
y Details of the message arelost.
y If no proper interpretation,message is miss read.
y Doesn't come across phonelines or in written text.
y No long conversation.
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Conclusion
y Powerful than verbal communication.
y Crosses all language barriers.
y No education required.
y Simplifies large and complex information.y Important to interpret non verbal gestures.
y Agood communicator.